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Hi
We’re on it! Just need a few details to dig deeper—send them over via #112133612, and we’ll take it from there.
Thanks,
Shivani | Zoho Desk
Thanks for your prompt response
I'll reach out to our product team regarding the Attachment sync functionality and keep this post updated. In the meantime, if you'd like the custom fields synced, we can use a Custom script to push data from Desk to JIRA. However, syncing data the other way around would need to be checked with the respective application due to API dependency.
Regards,
Shivani | Zoho Desk
We can tailor the script for you,
Cheers,
Shivani | Zoho Desk
Sure
Cheers,
Shivani | Zoho Desk
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Hi@Matthew R MR Matthew R Follow ,
Yes, that’s correct! Any attachments added to a ticket’s comment will sync to JIRA as an attachment link, which redirects to the respective ticket. Similarly, JIRA provides an attachment link that will be added in the tickets which can only be accessed if you have JIRA access.
Just a heads-up—we’re actively working on enabling direct attachments instead of links to bypass permission restrictions. However, due to some technical constraints, this isn’t available yet. I’ll check in with our product team and keep this thread updated on any progress.
Regards,
Shivani | Zoho Desk