Kaizen #15 - Java SDK for Self Client

Kaizen #15 - Java SDK for Self Client

Hello everyone!
 
Welcome to yet another post in the Kaizen series.
This week, we are going to discuss the  Java SDK for a self client .
 
What is a Software Development Kit (SDK)?
 
A software development kit contains all the tools (compiler, debugger, code samples, and so on) that are needed to create applications in one package. SDKs are language-specific and thus used to build client applications in a specific programming language. 
 
Java Software Development Kit
 
Java SDK allows you to create a client Java applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the  REST APIs , thus making it easier to use the services of Zoho CRM.

Here is a sample of how SDK acts as a middleware between Zoho CRM and Client Java Application.



What can you do with the Java Software Development Kit?
  • You can use Java SDK to exchange data between Zoho CRM and the client Java application. 
  • The authentication process becomes hassle-free with Java SDK. Since it is handled in the SDK code by default, you need not worry about generating the grant token, access/refresh tokens every time you sync data between Zoho CRM and your self client. 
Environment Setup

Java SDK requires Java version 7 or above to be set up in your development environment.

Including the Java SDK in your project

You can include the Java SDK in your project using:
a.  Maven distribution
b.  Gradle
c.  Downloadable JARs

a. Maven distribution - It is a build automation tool used primarily for Java projects. Include the following code to your pom.XML file. 

<repositories>
    <repository>
        <id>java-sdk</id>
        <url> https://maven.zohodl.com </url>
    </repository>
</repositories>
<dependencies>
    <dependency>
        <groupId>com.zoho.crm</groupId>
        <artifactId>java-sdk</artifactId>
        <version>2.0.2</version>
    </dependency>
</dependencies>

b. Gradle - It is also a build tool, similar to Maven. The major difference is that, instead of XML files, Gradle uses Groovy (a domain-specific programming language) to declare the Java project configuration. You need to add the following code to your build.gradle file. 

repositories{
    maven { url " https://maven.zohodl.com " }
}
dependencies{
    implementation 'com.zoho.crm:java-sdk:2.0.2'
}


c. Downloadable JARs (by Zoho) - Java Archive is a platform-independent file format that aggregates many files into one. The JAR file consists of the SDK. You have to download individual dependency JARs and add them to your reference libraries in your Java application:  Download JAR (SDK)

Click here to download the dependency JARs.

The list of dependency JARs are:

  • hamcrest-all-1.3 : Hamcrest consists of a single jar file that contains base classes and a library of useful matcher implementations.
  • httpclient-4.4.1 : The Apache HttpClient library allows you to handle HTTP requests.
  • httpcore-4.4.4 : HttpCore is a set of low-level HTTP transport components that you can use to build custom client and server-side HTTP services.   
  • httpmime-4.5.3 : The Apache HttpMime library consists of MIME code entities.
  • json-20170516 : The files in this package implement JSON encoders/decoders in Java. It also includes the capability to convert between JSON and XML, HTTP headers, Cookies, and CDL. 
  • servlet-api-2.5 : Servlet API consists of classes to support HTTP servlet.
  • commons-logging-1.1.3 : The commons-logging JAR provides an API for logging in server-based applications that you can use around a variety of different logging implementations.
  • mysql-connector-java-5.1.44-bin.jar : You need to include this JAR if you are using a MySQL database. MySQL Connector JAR provides connectivity for java client applications with MySQL Connector (a driver that implements the Java Database Connectivity (JDBC) API)

How to start using the Java SDK?

In this section, we will discuss how to start using the Java SDK for your application (authenticated via self-client) which uses Zoho CRM.

  1. Prerequisite: Register your application
  2. Knowlege Base: Adding persistence classes
  3. Initialization

1. Prerequisite: Register your application

All the Zoho CRM APIs are authenticated by the OAuth2.0 standards . It is mandatory to authenticate the self client with Zoho.

Step 2: Click ADD CLIENT



Step 3: Choose Self Client and click CREATE NOW



Step 4: Choose the Client Type as Self Client , and click CREATE .



Step 5: Once you successfully register your self-client, you will receive a Client ID and Client Secret .


2. Knowledge Base: Adding persistence classes
This section consists of two parts:
a. Initializing your client application
b. Adding persistence classes

a. Initializing your client application
To authenticate the client application, you need to add the following key-value configuration pairs to the initialization code of your java client.

Key Description

Key
Description
client_id, client_secret, and redirect_uri 
mandatory
You can get these values after registering your client.
currentUserEmail 
mandatory
The Email ID of the current user.
persistence_handler_class
mandatory
The implementation of ZohoOAuthPersistenceInterface
logFilePath
optional
The absolute/relative file path of the file that stores the logs.
domainSuffix
optional
The domain from which the API calls are made. It can be .com (for US), .eu (for Europe), .cn (for China). If you specify this value, you need not specify apiBaseUrl  and iamURL.
accessType
optional
The type of environment from which the API calls are made. Possible values are "Production", "Development", or "Sandbox"
access_type
optional
Must be set as as "offline". 
Online OAuth client is not supported by the Java SDK as of now
apiBaseUrl 
optional
The URL that is used to make API calls. You need not specify this value if you give domainSuffix. 
The possible values are:
iamURL 
optional
The accounts URL. You need not specify this value if you specify domainSuffix. The possible values are:
mysql_password and mysql_username
mandatory when you use MySQL persistence
The MySQL username and password, respectively. 

Key Value Configuration 

HashMap <String, String> zcrmConfigurations = new HashMap <String, String >();
zcrmConfigurations.put("minLogLevel", "ALL");
zcrmConfigurations.put("currentUserEmail","{user_email_id}");
zcrmConfigurations.put("client_id","1000. xxxxxxxxx");
zcrmConfigurations.put("client_secret","xxxxxxxxxxxx");
zcrmConfigurations.put("redirect_uri","");
zcrmConfigurations.put("persistence_handler_class","com.zoho.oauth.clientapp.ZohoOAuthDBPersistence ");//for database. "com.zoho.oauth.clientapp.ZohoOAuthFilePersistence" for file, user can implement his own persistence and provide the path here
zcrmConfigurations.put("oauth_tokens_file_path","/path/to/oauthtokens.properties");//optional path can be absolute(Ex:/User/Document/testapplication/src/oauthtokens.properties) or relative (Ex: /testapplication/src/oauthtokens.properties)
zcrmConfigurations.put("domainSuffix","com");//optional. Default is com. "cn", "eu", and "in" supported
zcrmConfigurations.put("accessType","Production");//Production->www(default), Development->developer, Sandbox->sandbox(optional)
zcrmConfigurations.put("access_type","offline");//optional
zcrmConfigurations.put("apiBaseUrl"," https://www.zohoapis.com ");//optional
zcrmConfigurations.put("iamURL"," https://accounts.zoho.com ");//optional
zcrmConfigurations.put("logFilePath","/path/to/file.log");//path can be absolute(Ex:/User/Document/testapplication/src/file.log) or relative (Ex: /testapplication/src/file.log)
zcrmConfigurations.put("mysql_password","pass@123");//optional
zcrmConfigurations.put("mysql_username",username");//optional
ZCRMRestClient.initialize(zcrmConfigurations);//for initializing

2. Adding persistence class
Your application should retain tokens (grant, access, and refresh tokens) to automate the process of data-sync between your java application and Zoho CRM. 

You can persist tokens in your application by using any one of the below mentioned persistence methods: 
a. By using an implementation of the inbuilt ZohoPersistenceHandler interface
    • ZohoOAuthFilePersistence (To store tokens in a File )
    • ZohoOAuthDBPersistence (To store tokens in a Database
b. By using your own implementation

Let us now look into each of the above mentioned methods.

a. By using an implementation of the inbuilt ZohoPersistenceHandler interface

Our Java SDK provides two default implementations of the ZohoPersistenceHandler interface within the client library. They are:
i. ZohoOAuthFilePersistence
ii. ZohoOAuthDBPersistence

i. ZohoOAuthFilePersistence - This type of persistence uses a file to read and write OAuth tokens. The file persists the token of a single user. So, it is best used for the 'self-client' type of authentication since it involves only one user.  

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthFilePersistence
oauth_tokens_file_path =absolute or relative path of the "oauthtokens.properties" file in the workspace.

ii. ZohoOAuthDBPersistence - This type of persistence uses MySQL persistence. You can use this type of persistence if you have more than one user using the application. 

Some of the prerequisites for using this type of persistence are:

  • MySQL should be running in the same machine serving at the default port 3306.
  • The database name should be "zohooauth".
There must be a table "oauthtokens" with the columns "useridentifier"  (varchar(255)), "accesstoken" (varchar(255)), "refreshtoken" (varchar(255)) and "expirytime" (bigint).

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthDBPersistence
mysql_username =root
mysql_password ={your MySQL password}

b. By using your own implementation

You can also use your own implementation. The ZohoPersistenceHandler interface must have the following methods:

  • getOAuthTokens() — invoked to fetch the saved tokens. This method should return ZohoOAuthTokens object for the library to process it. 
  • saveOAuthData(ZohoOAuthTokens tokens) — invoked to store the tokens.
  • deleteOAuthTokens() — invoked to delete the tokens.

C. Initialization

Intializing your application involves the following steps:

Step 1: Generating the grant token
Step 2: Generating the access and refresh tokens using the grant token
Step 3: Generating the access token using the refresh token

Step 1: Generating the Grant Token



(ii). Choose Self-Client
(iii). Enter the comma separated ZohoCRM scopes along with aaaserver.profile.READ . Choose the time duration (the grant token will be valid only till the time chosen here) and enter the description . Now, click GENERATE.


(iii). Copy the grant token displayed


Step 2: Generating the Access and Refresh Tokens

After obtaining the grant token, put the following code snippet in a java file and execute it from your main class to get access and refresh tokens. 

ZCRMRestClient.initialize(configurations_map);
ZohoOAuthClient cli = ZohoOAuthClient.getInstance();
String grantToken = “paste_the_self_authorized_grant_token_here”;
ZohoOAuthTokens tokens = cli.generateAccessToken(grantToken);
String accessToken = tokens.getAccessToken();
String refreshToken = tokens.getRefreshToken();
System.out.println("access token = " + accessToken + " & refresh token = " + refreshToken);

2a. On using ZohoOAuthFilePersistence method
The access and refresh tokens are generated and stored in the oauth_tokens.properties file .

2b. On using ZohoOAuthDBPersistence method
The access and refresh tokens are generated and stored in " oauthtokens "  table of your MySQL

Step 3: Generating the Access token from Refresh token
Use the below code snippet to generate the access token from the refresh token.

ZohoOAuthClient client = ZohoOAuthClient.getInstance();
client.generateAccessTokenFromRefreshToken(refreshToken, userMailId);

Sample SDK Code

When you build your application using the Java SDK, the code template will be similar to:




Refer to the attachment to get the code. For more sample codes, refer to our SDK guide .

The isTokenGenerated Method:

This method checks if the access token has already been generated or not. It returns a boolean value:

true - The access token has already been generated. 
false - The access token has not been generated previously, thus, it shifts the control to the code snippet that leads to access token generation.

See you next week with another post.
Cheers!

Previous 'Kaizen' - Notification API
Next 'Kaizen' - Python SDK



    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.







                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                              • Kaizen #226: Using ZRC in Client Script

                                                                Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
                                                              • Kaizen #222 - Client Script Support for Notes Related List

                                                                Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                              • Kaizen #217 - Actions APIs : Tasks

                                                                Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                              • Kaizen #216 - Actions APIs : Email Notifications

                                                                Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Service Locations: Designed for Shared Sites and Changing Customers

                                                                                                                  Managing service addresses sounds simple—until it isn’t. Large facilities, shared sites, and frequently changing customers can quickly turn address management into an operational bottleneck. This is where Service Locations deliver clarity and control.
                                                                                                                • Can I re-send the Customer Satisfaction Survey after a ticket closure?

                                                                                                                  Hello, Some customers does not answer the survey right after closure, is it possible to re-send after a few days or weeks? Best Regards!
                                                                                                                • Filter contacts based on selected category in Zoho Desk ticket

                                                                                                                  Hello community, I’m setting up the Tickets module in Zoho Desk and I need help implementing the following: When a category is selected in a ticket, I want the Contact field to be filtered so that it only displays contacts that are related to that category.
                                                                                                                • Profile Page View Customization

                                                                                                                  I need to change the fields, sections from the profile view of an emplyoyee.
                                                                                                                • Zoho Desk Android app update: Filter, Sort and Saved filters Enhancements

                                                                                                                  Hello everyone! We are excited to introduce the below features on the Android version Zoho Desk mobile app: 1. Filter & Sort support has been introduced for the Contacts and Accounts modules. 2. Sort options is now available in Custom Modules as well.
                                                                                                                • Accessing shared mailboxes through Trident (Windows)

                                                                                                                  Hi, I have a created a couple of shared mailboxes. The mailboxes are showing up on the browser based Zoho workplace, but I cannot seem to figure out how to access my shared inboxes through Trident (Windows). Am I missing something or is this feature not
                                                                                                                • filtering lookup field options based on information in another module.

                                                                                                                  In our CRM system. We have the standard Accounts and Deals modules. We would like to introduce the ability to classify Accounts by Sector. Our desired functionality is to have a global list of all sectors that an Account can select, with the ability to
                                                                                                                • Service op locatie organiseren met Zoho FSM: waar lopen organisaties tegenaan?

                                                                                                                  Bij organisaties met service teams op locatie merken we vaak dat de complexiteit niet zozeer in de planning zelf zit, maar in wat er rond die planning gebeurt. Denk aan opvolging na interventies, consistente servicerapporten, en het bijhouden van installaties
                                                                                                                • Introducing Assemblies and Kits in Zoho Inventory

                                                                                                                  Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces the
                                                                                                                • Does the ability exist to make tax on the customer profile mandatory?

                                                                                                                  I am reaching out to inquire about the possibility of making the "Customer Tax" field mandatory when creating a new customer in Zoho. We want to ensure that all customers have their tax information recorded to maintain compliance with our internal processes.
                                                                                                                • email association with CRM

                                                                                                                  Why is it 2024 (almost 2025) and Zoho has not figured out how to integrate email with CRM? It is so inconsistent at associating emails within CRM. I am an attorney. I have clients and work with other attorneys. Attorney John Doe is associated with multiple
                                                                                                                • Credit Note for Shipped and Fatoora pushed invoices

                                                                                                                  We have shipped a Sales Order and created an Invoice. The Invoice is also pushed to Fatoora Now we need to create a credit note for the invoice When we try it, it says we need to create a Sales Return in the Zoho Books, we have already created a Sales
                                                                                                                • FSM - Timesheet entires for Internal Work

                                                                                                                  Hi FSM Team, Several of my clients have asked how they can manage internal timesheets within Zoho FSM. Since their technicians already spend most of their day working in FSM, it would be ideal if they could log all working hours directly in the FSM app.
                                                                                                                • Add a way of clearing fields values in Flow actions

                                                                                                                  It would be great if there was an option to set a field as Null when creating flows. I had an instance today where I just wanted to clear a long integer field in the CRM based on an action in Projects but I had to write a custom function. It would be
                                                                                                                • Role Management

                                                                                                                  I am creating an analytics dashboard for a company that will be utilized by its various departments such as Finance, Marketing, and HR. My goal is to design the dashboard with separate tabs for each department. Additionally, I plan to implement role-based
                                                                                                                • Announcing new features in Trident for Windows (v.1.37.5.0)

                                                                                                                  Hello Community! Trident for Windows just received a major update, with a range of capabilities that strengthen email security and enhance communication. This update focuses on making your mailbox safer and your overall email experience more reliable.
                                                                                                                • Early Payment Discount customize Text

                                                                                                                  Hi, I’m currently using Zoho Books and am trying to customize the standard “Early Payment Discount” message that appears in the PDF invoice template. I’ve reviewed the documentation here: https://www.zoho.com/books/help/invoice/early-payment-discount.html
                                                                                                                • Deprecation of SMS-based multi-factor authentication (MFA) mode

                                                                                                                  Overview of SMS-based OTP MFA mode The SMS-based OTP MFA method involves the delivery of a one-time password to a user's mobile phone via SMS. The user receives the OTP on their mobile phone and enters it to sign into their account. SMS-based OTPs offer
                                                                                                                • DKIM Now Mandatory - Changes to Zoho Forms Email Policies

                                                                                                                  Hello Zoho Forms Users, This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Forms account. This year, we are doubling down on our commitment to deliver a secure, seamless, and empowering
                                                                                                                • Call description in notes

                                                                                                                  When completing a call, we type in the result of the call in the description. However, that does not show up under the notes history on the contact. We want to be able to see all the calls that have taken place for a contact wihtout having to go into
                                                                                                                • Email Address for Contact not Populating

                                                                                                                  When I click "Send Mail" from a Contact's page, their email address does not auto populate the "To" field. How do I make this happen?
                                                                                                                • New in CRM: Dynamic filters for lookup fields

                                                                                                                  Last modified on Oct 28, 2024: This feature was initially available only through Early Access upon request. It is now available to all users across all data centers, except for the IN DC. Users in the IN DC can temporarily request access using this form
                                                                                                                • Why hybrid project management might be the best fit for you?

                                                                                                                  Project management techniques are designed to equip teams with proven methods for easy and efficient project execution. While management teams may have apprehensions about adopting the hybrid method of project management, we’ve compiled the top reasons
                                                                                                                • Allow all Company Users to view all projects, but only owner/admins can change projects

                                                                                                                  I was wondering if there was a permission setting I could adjust to allow all our company users to see all projects created. Then, only the project owners and admins with the change permission. Thanks
                                                                                                                • Seeking help to be able to search on all custom functions that are defined

                                                                                                                  Hello I have a lot of custom functions defined (around 200) and i would like to search some specific strings in the content of those. Is there a way to accomplish that? If not, is there a way to download all existing custom functions in some files locally
                                                                                                                • Add Bulk Section / Grid Layout Duplicate Feature in Zoho Forms Builder

                                                                                                                  Currently in Zoho Forms, users can only duplicate individual fields. There is no option to duplicate an entire section or two-column/grid layout with all internal fields. This becomes inefficient when building structured forms such as Family Details,
                                                                                                                • Leistungsdatum in Rechnungen (Zoho Books)

                                                                                                                  Hallo, ist es irgendwie möglich den Leistungszeitraum in der Rechnung aufzuführen? Beste Grüße Aleks
                                                                                                                • Zoho Trident Windows - Streams Not Visible

                                                                                                                  Namaste We’re having an issue with Streams not being visible in Trident (Windows), which is important for us as we share many emails internally. It appears that the feature to show Streams above the Inbox folder, as seen in the default mailbox view, is
                                                                                                                • Sales IQ Chat Widget is Only Displaying Last Name

                                                                                                                  Can anyone suggest why the widget is only displaying "last name"?! We have the latest version of the wordpress plugin installed. Thanks Thanks!
                                                                                                                • Shopify - Item sync from Zoho Inventory

                                                                                                                  Hi team, We’ve connected Shopify with Zoho Inventory. We want that when an item is created in Zoho Inventory, it must create a product in Shopify. But currently, new items created in Zoho Inventory are not getting created in Shopify even after clicking
                                                                                                                • Kill zoho meeting

                                                                                                                  Saying the quiet part out loud. Can zoho please just give up on the idea that they can make a meeting platform and just make our workplace licenses cheaper when you remove it so people can switch to zoom or teams. Tired of the excuses, you guys cant make
                                                                                                                • Utilisation de Zoho en conformité avec l’article 286 du Code général des impôts (CGI)

                                                                                                                  Cher(e) client(e), Conformément à l’article 286 du Code général des impôts (CGI) impose aux entreprises assujetties à la TVA d’utiliser des systèmes de caisse ou de gestion commerciale certifiés lorsqu’elles enregistrent des ventes à des particuliers.
                                                                                                                • Unable to Create Task as a Support Administrator

                                                                                                                  Hello! I want to ask for help regarding creating tasks within the tickets. I am by default the Support Admin. I should be able to create tasks or activities right? But there's a prompt that I need to contact the Administrator. See photos for reference.
                                                                                                                • Introducing Forms in Zoho Sheet

                                                                                                                  We hereby bring you the power of ​forms in Zoho Sheet. ​Now, build and create your own customized forms using Zoho Sheet. Be it compiling a questionnaire or rolling out a survey, Zoho Sheet can do it all for you. Forms is an excellent feature that helps you collect information in the simplest of ways and having it in Zoho Sheet takes it a notch higher. Build Simple yet Powerful forms Building forms using Zoho Sheet is fairly simple. The exclusive 'Form' tab lets you create one quickly. Whether you
                                                                                                                • Layout one survey question in a time & redirect next Page based on previous response

                                                                                                                  I have doubt while, I am scripting survey on the Zoho where I redirecting to next page based on my previous response but didn’t get success on this. Please help me on this and tell me how I layout one survey questions in a time when I submit response
                                                                                                                • Zoho Bookings form pre-filled with Zoho Forms in

                                                                                                                  Hi, I've got a contact page on my website and I'd like to have the option to book an appointment (redirected to zoho bookings page) after an option is submitted on the contact form. how would I go about doing this? thanks
                                                                                                                • Support “Other” Option with Free Text in Dropdown Fields

                                                                                                                  Hello Zoho Bookings Team, Greetings, We would like to request an enhancement to the registration form fields in Zoho Bookings, specifically for dropdown fields. Current Limitation: At the moment, dropdown fields do not support an “Other” option that allows
                                                                                                                • Detailed Balance Sheet for tax preparer

                                                                                                                  I'm using the free edition of Zoho Books. My tax preparer is asking for "detailed" Profit & Loss and Balance Sheet reports which include all the activity and transactions within the various categories. The default reports do not include these details.
                                                                                                                • Sending automated messages that appear in the ticket's conversation thread

                                                                                                                  Good morning, esteemed Zoho Desk community, warm greetings Today I am here to raise the following problem, seeking a solution that I can implement: I need to implement an automation that allows me to send reminder messages to customers when I am waiting
                                                                                                                • Payment Card or Identity form-fill from Vault?

                                                                                                                  Hello! I'm working on replacing Bitwarden with Vault and one issue I've run into is that I can't find any option to fill address and payment forms from Payment Card or Identity info that has been saved in Vault. Is there a way to do this? Is it a planned
                                                                                                                • Next Page