Kaizen #15 - Java SDK for Self Client

Kaizen #15 - Java SDK for Self Client

Hello everyone!
 
Welcome to yet another post in the Kaizen series.
This week, we are going to discuss the  Java SDK for a self client .
 
What is a Software Development Kit (SDK)?
 
A software development kit contains all the tools (compiler, debugger, code samples, and so on) that are needed to create applications in one package. SDKs are language-specific and thus used to build client applications in a specific programming language. 
 
Java Software Development Kit
 
Java SDK allows you to create a client Java applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the  REST APIs , thus making it easier to use the services of Zoho CRM.

Here is a sample of how SDK acts as a middleware between Zoho CRM and Client Java Application.



What can you do with the Java Software Development Kit?
  • You can use Java SDK to exchange data between Zoho CRM and the client Java application. 
  • The authentication process becomes hassle-free with Java SDK. Since it is handled in the SDK code by default, you need not worry about generating the grant token, access/refresh tokens every time you sync data between Zoho CRM and your self client. 
Environment Setup

Java SDK requires Java version 7 or above to be set up in your development environment.

Including the Java SDK in your project

You can include the Java SDK in your project using:
a.  Maven distribution
b.  Gradle
c.  Downloadable JARs

a. Maven distribution - It is a build automation tool used primarily for Java projects. Include the following code to your pom.XML file. 

<repositories>
    <repository>
        <id>java-sdk</id>
        <url> https://maven.zohodl.com </url>
    </repository>
</repositories>
<dependencies>
    <dependency>
        <groupId>com.zoho.crm</groupId>
        <artifactId>java-sdk</artifactId>
        <version>2.0.2</version>
    </dependency>
</dependencies>

b. Gradle - It is also a build tool, similar to Maven. The major difference is that, instead of XML files, Gradle uses Groovy (a domain-specific programming language) to declare the Java project configuration. You need to add the following code to your build.gradle file. 

repositories{
    maven { url " https://maven.zohodl.com " }
}
dependencies{
    implementation 'com.zoho.crm:java-sdk:2.0.2'
}


c. Downloadable JARs (by Zoho) - Java Archive is a platform-independent file format that aggregates many files into one. The JAR file consists of the SDK. You have to download individual dependency JARs and add them to your reference libraries in your Java application:  Download JAR (SDK)

Click here to download the dependency JARs.

The list of dependency JARs are:

  • hamcrest-all-1.3 : Hamcrest consists of a single jar file that contains base classes and a library of useful matcher implementations.
  • httpclient-4.4.1 : The Apache HttpClient library allows you to handle HTTP requests.
  • httpcore-4.4.4 : HttpCore is a set of low-level HTTP transport components that you can use to build custom client and server-side HTTP services.   
  • httpmime-4.5.3 : The Apache HttpMime library consists of MIME code entities.
  • json-20170516 : The files in this package implement JSON encoders/decoders in Java. It also includes the capability to convert between JSON and XML, HTTP headers, Cookies, and CDL. 
  • servlet-api-2.5 : Servlet API consists of classes to support HTTP servlet.
  • commons-logging-1.1.3 : The commons-logging JAR provides an API for logging in server-based applications that you can use around a variety of different logging implementations.
  • mysql-connector-java-5.1.44-bin.jar : You need to include this JAR if you are using a MySQL database. MySQL Connector JAR provides connectivity for java client applications with MySQL Connector (a driver that implements the Java Database Connectivity (JDBC) API)

How to start using the Java SDK?

In this section, we will discuss how to start using the Java SDK for your application (authenticated via self-client) which uses Zoho CRM.

  1. Prerequisite: Register your application
  2. Knowlege Base: Adding persistence classes
  3. Initialization

1. Prerequisite: Register your application

All the Zoho CRM APIs are authenticated by the OAuth2.0 standards . It is mandatory to authenticate the self client with Zoho.

Step 2: Click ADD CLIENT



Step 3: Choose Self Client and click CREATE NOW



Step 4: Choose the Client Type as Self Client , and click CREATE .



Step 5: Once you successfully register your self-client, you will receive a Client ID and Client Secret .


2. Knowledge Base: Adding persistence classes
This section consists of two parts:
a. Initializing your client application
b. Adding persistence classes

a. Initializing your client application
To authenticate the client application, you need to add the following key-value configuration pairs to the initialization code of your java client.

Key Description

Key
Description
client_id, client_secret, and redirect_uri 
mandatory
You can get these values after registering your client.
currentUserEmail 
mandatory
The Email ID of the current user.
persistence_handler_class
mandatory
The implementation of ZohoOAuthPersistenceInterface
logFilePath
optional
The absolute/relative file path of the file that stores the logs.
domainSuffix
optional
The domain from which the API calls are made. It can be .com (for US), .eu (for Europe), .cn (for China). If you specify this value, you need not specify apiBaseUrl  and iamURL.
accessType
optional
The type of environment from which the API calls are made. Possible values are "Production", "Development", or "Sandbox"
access_type
optional
Must be set as as "offline". 
Online OAuth client is not supported by the Java SDK as of now
apiBaseUrl 
optional
The URL that is used to make API calls. You need not specify this value if you give domainSuffix. 
The possible values are:
iamURL 
optional
The accounts URL. You need not specify this value if you specify domainSuffix. The possible values are:
mysql_password and mysql_username
mandatory when you use MySQL persistence
The MySQL username and password, respectively. 

Key Value Configuration 

HashMap <String, String> zcrmConfigurations = new HashMap <String, String >();
zcrmConfigurations.put("minLogLevel", "ALL");
zcrmConfigurations.put("currentUserEmail","{user_email_id}");
zcrmConfigurations.put("client_id","1000. xxxxxxxxx");
zcrmConfigurations.put("client_secret","xxxxxxxxxxxx");
zcrmConfigurations.put("redirect_uri","");
zcrmConfigurations.put("persistence_handler_class","com.zoho.oauth.clientapp.ZohoOAuthDBPersistence ");//for database. "com.zoho.oauth.clientapp.ZohoOAuthFilePersistence" for file, user can implement his own persistence and provide the path here
zcrmConfigurations.put("oauth_tokens_file_path","/path/to/oauthtokens.properties");//optional path can be absolute(Ex:/User/Document/testapplication/src/oauthtokens.properties) or relative (Ex: /testapplication/src/oauthtokens.properties)
zcrmConfigurations.put("domainSuffix","com");//optional. Default is com. "cn", "eu", and "in" supported
zcrmConfigurations.put("accessType","Production");//Production->www(default), Development->developer, Sandbox->sandbox(optional)
zcrmConfigurations.put("access_type","offline");//optional
zcrmConfigurations.put("apiBaseUrl"," https://www.zohoapis.com ");//optional
zcrmConfigurations.put("iamURL"," https://accounts.zoho.com ");//optional
zcrmConfigurations.put("logFilePath","/path/to/file.log");//path can be absolute(Ex:/User/Document/testapplication/src/file.log) or relative (Ex: /testapplication/src/file.log)
zcrmConfigurations.put("mysql_password","pass@123");//optional
zcrmConfigurations.put("mysql_username",username");//optional
ZCRMRestClient.initialize(zcrmConfigurations);//for initializing

2. Adding persistence class
Your application should retain tokens (grant, access, and refresh tokens) to automate the process of data-sync between your java application and Zoho CRM. 

You can persist tokens in your application by using any one of the below mentioned persistence methods: 
a. By using an implementation of the inbuilt ZohoPersistenceHandler interface
    • ZohoOAuthFilePersistence (To store tokens in a File )
    • ZohoOAuthDBPersistence (To store tokens in a Database
b. By using your own implementation

Let us now look into each of the above mentioned methods.

a. By using an implementation of the inbuilt ZohoPersistenceHandler interface

Our Java SDK provides two default implementations of the ZohoPersistenceHandler interface within the client library. They are:
i. ZohoOAuthFilePersistence
ii. ZohoOAuthDBPersistence

i. ZohoOAuthFilePersistence - This type of persistence uses a file to read and write OAuth tokens. The file persists the token of a single user. So, it is best used for the 'self-client' type of authentication since it involves only one user.  

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthFilePersistence
oauth_tokens_file_path =absolute or relative path of the "oauthtokens.properties" file in the workspace.

ii. ZohoOAuthDBPersistence - This type of persistence uses MySQL persistence. You can use this type of persistence if you have more than one user using the application. 

Some of the prerequisites for using this type of persistence are:

  • MySQL should be running in the same machine serving at the default port 3306.
  • The database name should be "zohooauth".
There must be a table "oauthtokens" with the columns "useridentifier"  (varchar(255)), "accesstoken" (varchar(255)), "refreshtoken" (varchar(255)) and "expirytime" (bigint).

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthDBPersistence
mysql_username =root
mysql_password ={your MySQL password}

b. By using your own implementation

You can also use your own implementation. The ZohoPersistenceHandler interface must have the following methods:

  • getOAuthTokens() — invoked to fetch the saved tokens. This method should return ZohoOAuthTokens object for the library to process it. 
  • saveOAuthData(ZohoOAuthTokens tokens) — invoked to store the tokens.
  • deleteOAuthTokens() — invoked to delete the tokens.

C. Initialization

Intializing your application involves the following steps:

Step 1: Generating the grant token
Step 2: Generating the access and refresh tokens using the grant token
Step 3: Generating the access token using the refresh token

Step 1: Generating the Grant Token



(ii). Choose Self-Client
(iii). Enter the comma separated ZohoCRM scopes along with aaaserver.profile.READ . Choose the time duration (the grant token will be valid only till the time chosen here) and enter the description . Now, click GENERATE.


(iii). Copy the grant token displayed


Step 2: Generating the Access and Refresh Tokens

After obtaining the grant token, put the following code snippet in a java file and execute it from your main class to get access and refresh tokens. 

ZCRMRestClient.initialize(configurations_map);
ZohoOAuthClient cli = ZohoOAuthClient.getInstance();
String grantToken = “paste_the_self_authorized_grant_token_here”;
ZohoOAuthTokens tokens = cli.generateAccessToken(grantToken);
String accessToken = tokens.getAccessToken();
String refreshToken = tokens.getRefreshToken();
System.out.println("access token = " + accessToken + " & refresh token = " + refreshToken);

2a. On using ZohoOAuthFilePersistence method
The access and refresh tokens are generated and stored in the oauth_tokens.properties file .

2b. On using ZohoOAuthDBPersistence method
The access and refresh tokens are generated and stored in " oauthtokens "  table of your MySQL

Step 3: Generating the Access token from Refresh token
Use the below code snippet to generate the access token from the refresh token.

ZohoOAuthClient client = ZohoOAuthClient.getInstance();
client.generateAccessTokenFromRefreshToken(refreshToken, userMailId);

Sample SDK Code

When you build your application using the Java SDK, the code template will be similar to:




Refer to the attachment to get the code. For more sample codes, refer to our SDK guide .

The isTokenGenerated Method:

This method checks if the access token has already been generated or not. It returns a boolean value:

true - The access token has already been generated. 
false - The access token has not been generated previously, thus, it shifts the control to the code snippet that leads to access token generation.

See you next week with another post.
Cheers!

Previous 'Kaizen' - Notification API
Next 'Kaizen' - Python SDK



    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.







                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                              • Kaizen #226: Using ZRC in Client Script

                                                                Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
                                                              • Kaizen #222 - Client Script Support for Notes Related List

                                                                Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                              • Kaizen #217 - Actions APIs : Tasks

                                                                Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                              • Kaizen #216 - Actions APIs : Email Notifications

                                                                Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Streamlining E-commerce Photography with AI Background Tools

                                                                                                                  Hey Zoho Community, I’ve been messing around with ways to make product images less of a headache for fashion brands on Zoho Commerce. You know how boring generic backdrops can get, and how much time traditional photoshoots eat up, right? I tried out this
                                                                                                                • WhatsApp IM in Zoho Desk always routes to Admin instead of assigned agent

                                                                                                                  Hello Zoho Experts, I connected WhatsApp IM to my Zoho Desk account. I only assigned my Customer Service (CS) agent to the WhatsApp channel, and I did NOT include Admin in this channel. However, every new WhatsApp conversation automatically gets assigned
                                                                                                                • hide resolution from help centre

                                                                                                                  to my surprise, i just found out that the resolution text is public in the helpcenter, even if 'notify customer' is off. is there a workaround to that? how do others deal with this? How zoho support does this and I don't think its used by Zoho in the first place. the resolution is meant to be private, not public
                                                                                                                • Zoho Analytics + Facebook Ads: Performance Alerts for Active Campaigns

                                                                                                                  Is it possible with integration of Zoho Analytics with Facebook Ads and set up alerts or notifications for active campaigns when performance drops? For example, triggering a notification if CTR goes below a defined threshold or if other key metrics (like
                                                                                                                • Multiple upload field CRM

                                                                                                                  I desperately need the functionality to add more than one upload field to web to contacts form. How can I do this?
                                                                                                                • Sort by age

                                                                                                                  It would be very helpful if there was a way to sort by age in the Age column. Please add this function if possible. Thanks!
                                                                                                                • Lookup Field Option Not Available in Customization

                                                                                                                  Hello, I am trying to customize different modules (e.g., Work Orders, Systems, and others), but I am unable to find the Lookup field option in the layout customization. When I go to: Setup → Customization → Modules and Fields → Add Field The Lookup field
                                                                                                                • Scheduled sending of a poll and its results

                                                                                                                  Is there a way to schedule sending a poll to all my users and have the results sent separately to the team?
                                                                                                                • Canvas View bug

                                                                                                                  I would like to report a bug. When clone a canvas view from an existing canvas view, if the original canvas view have canvas button with client script. Then the new create canvas view will have canvas button, it is make sense. But when I try to delete
                                                                                                                • Integrating Zoho Suite and apps more with Linux

                                                                                                                  I just got introduced with Zoho just couple of months ago, and I've already planned to contribute to it, even though it's not an open-source software. Still I have found it's potential to beat the tech giants and still being respective towards data privacy
                                                                                                                • Store Submitted Forms as PDF

                                                                                                                  Hi there, Is there a method to store Form submissions as a PDF in workdrive for archival? I set the form to email the submission to the user and an internal inbox but I'd really love to store the final form as PDF in workdrive automatically. I can't seem
                                                                                                                • Separate Items & Services

                                                                                                                  Hi, please separate items and services into different categories. Thank you
                                                                                                                • CRM->INVENTORY, sync products as composite items

                                                                                                                  We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,
                                                                                                                • Add an option to disable ZIA suggestions

                                                                                                                  Currently, ZIA in Zoho Inventory automatically provides suggestions, such as sending order confirmation emails. However, there is no way to disable this feature. In our case, orders are automatically created by customers, and we’ve built a custom workflow
                                                                                                                • What's new in Zoho Sheet: Simplify data entry and collaboration

                                                                                                                  Hello, Zoho Sheet community! Last year, our team was focused on research and development so we could deliver updates that enhance your spreadsheet experience. This year, we’re excited to deliver those enhancements—but we'll be rolling them out incrementally
                                                                                                                • Zoho Creator Developer Console | Improved Distribution and Lifecycle Management for apps

                                                                                                                  Hello everyone, We're excited to introduce new enhancements now in the Zoho Creator Developer Console. These updates strengthen private app distribution through licensing controls and extend environment support across all installed apps, helping teams
                                                                                                                • [Webinar] Solving business challenges- Handling the challenge of transitioning to Zoho Writer from legacy tools

                                                                                                                  Moving to Zoho Writer is a great way to consolidate your business tools and become more agile. With multiple accessibility modes, no-code automation, and extensive integration with business apps and content platforms, Zoho Writer helps solve your organization's
                                                                                                                • Feature Request - Gift Cards or Gift Voucher Capability in Zoho Commerce

                                                                                                                  Hi Zoho Commerce team, I'm comming accross more and more retail businesses who sell gift cards. As there is currently no way to manage this in Zoho Commerce, it is a blocker to addoption. This is particularly popular in Europe and North America. I recently
                                                                                                                • Highlight a candidate who is "off limits"

                                                                                                                  Hello: Is there a way to highlight a candidate who is "off limits"?  I would like to have the ability to make certain candidate and / or Client records highlighted in RED or something like that.   This would be used for example when we may have placed a candidate somewhere and we want everyone in our company to quickly and easily see that they are off limits.  The same would apply when we want to put a client or former client off limits so no one recruits out of there. How can this be done? Cheers,
                                                                                                                • Closing off tasks automatically based on project status

                                                                                                                  Is there a way to close off all open tasks when a project is set as Cancelled?
                                                                                                                • [Free webinar] Understanding connections and datasources in Zoho Creator - Creator Tech Connect

                                                                                                                  Hello everyone, We’re excited to invite you to another edition of the Creator Tech Connect webinar. About Creator Tech Connect The Creator Tech Connect series is a free monthly webinar featuring in-depth technical sessions designed for developers, administrators,
                                                                                                                • Bridge the Gap Between your Service and Finance Teams

                                                                                                                  In field service, the most expensive distance isn’t the drive to a customer’s home—it’s the gap between a finished job and a paid invoice. Zoho FSM leverages the power of Zoho Invoice to handle and manage billing operations. It enables you to: Instantly
                                                                                                                • Direct URL to "View Record"

                                                                                                                  I would like to create a button (Deluge Script) to jump to the "view record" without passing by the record menu, but I can not aford to find the right url. I don't want the "view record" as a single page. I want the "view record" in the application like the picture below: Thanks in advance for your help
                                                                                                                • Live Chat for user

                                                                                                                  Hi everyone, I’m new to Zoho Creator and wanted to ask if it’s possible to add a live chat option for all logged-in portal users so they can chat internally. I’m trying to create a customer portal similar to a service desk, but for vehicle breakdowns,
                                                                                                                • SalesIQ Chat Owner to CRM Lead Owner Mapping

                                                                                                                  There is no proper mapping between the SalesIQ chat owner and the CRM lead owner. When a chat is assigned to an agent, the lead created in CRM is often assigned to a different user, forcing admins to manually change ownership every time. This creates
                                                                                                                • Product line search in quotes

                                                                                                                  Is there a way to change the search setting when you add a product line to a quote. We have created a field in products called 'Part Number' and I would like when I'm adding a product line to the quote that I can search on that field. At the moment it only searches on product description. In products I can search on the 'Part Number' field Any help welcome.
                                                                                                                • 🚀 WorkDrive 6.0 (Phase 1): Empowering Teams with Content Intelligence, Automation, Accessibility, and Control

                                                                                                                  Hello, everyone! WorkDrive continues to evolve from a robust file management solution into an intelligent, secure, and connected content collaboration platform for modern businesses. Our goal remains unchanged: to simplify teamwork, strengthen data security,
                                                                                                                • Storage Limits

                                                                                                                  Hello, What is the storage limitations for each user on professional edition?  Thanks, Mekki
                                                                                                                • Zoho Recruit Community Meetup - London 🇬🇧

                                                                                                                  Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionable
                                                                                                                • Power Pivot and Data Modeling functionality in Zoho Sheet

                                                                                                                  When will MS Excel functionalities like Power Pivot and Data Modeling functionalities be available in Zoho Sheet?
                                                                                                                • Global Search placement in the new UI

                                                                                                                  Having a hard time with the global search placement in the UI redesign. Surely I can't be the only one. Previously global search placement was perfect. A bar at the top/center of the page. Exactly where you would expect it to be. Since the new UI has
                                                                                                                • What's New - January 2026 | Zoho Backstage

                                                                                                                  Welcome to 2026! If you thought last year was big, buckle up. We’re stepping into this year with a singular focus: unimaginable growth, elite scalability, and performance benchmarks that leave the old ways of event management in the rearview mirror. As
                                                                                                                • Cliq on your mobile phone

                                                                                                                  Some of the employees in my company get their cliq on their mobile phones but it will not let them answer the call. The employee has to go to their laptop to access it. 
                                                                                                                • Bulk Delete Messages in Cliq

                                                                                                                  Isn't it possible to bulk delete messages in Cliq? I have them delivered to me as notifications from another service but most of them need to be deleted as not of value. I get dozens of them per day, and deleting them is already difficult is the "Delete"
                                                                                                                • stock movement report by each transaction for each item

                                                                                                                  Dear Sir we are using zoho inventory for foodstuff and we lack the transaction report which clearly shows movement of an item from Opening balance of the month to Goods received in, Supplier return out, Invoice out, Sales return In, Transfer out and Transfer
                                                                                                                • Select the task view on the board in the Zoho Connect iPhone app

                                                                                                                  Hello. How do I select the task view on the board in the Zoho Connect iPhone app? The Android app has this functionality.
                                                                                                                • Unable to change Company Logo

                                                                                                                  Hi Guys, I have an issue where I've uploaded a Company image in Gif format and the logo has now got a black background whereas the logo is supposed to be black not the background. I didn't think it would be an issue so I created a PNG version to upload
                                                                                                                • Metadata API Access to Functions

                                                                                                                  I think it would be incredibly helpful to have api access to every function's code. Our team primarily uses deluge functions to update fields across modules according to business logic. I would like to create a visual dependancy model for our CRM, but
                                                                                                                • Historical Sales Info - Blend with Finance Invoice Line Items, Access in CRM and Desk

                                                                                                                  My company has been using Zoho One since 2021, with sales data going back through 2020. However, we have been in business much longer, and we have historical sales information that we want to have at our fingertips when talking with customers (usually
                                                                                                                • Introducing Record Category in CRM: Group options to see record status at a glance.

                                                                                                                  Release update: Currently available for CN, JP, and AU DCs (all paid editions). It will be made available to other DCs by mid-March. Hello everyone, We are pleased to introduce Record Category in Zoho CRM - a new capability where the user can get an overview
                                                                                                                • Next Page