Key changes in metering API Limits
Hello everyone,
We are going to implement a couple of important changes concerning v2.0 API Limits in Zoho CRM, which will be effective from 15 October, 2018. These upgrades guarantee several benefits to the users, such as an increase in the overall API limits, and the removal of time constraints for the API calls.
The two major changes that will be implemented are:
- A new system of calculating the API Rate Limits -
Currently, the per minute API rate limits are calculated based on the number of API calls made for a user/min/oauth2 app.
For example, currently in the Enterprise Edition, the API Rate limit is - 100 requests/minute/user/app
However, from now on, instead of calculating the number of API calls made in a minute, the rate limit will be calculated based on the number of concurrent calls made per user per app. Therefore, the rate limits, or the 'concurrency limits' as it shall be termed henceforth, will now specify the maximum number of API calls that can be simultaneously active at a given point of time, for a user per app.
NEW CONCURRENCY LIMITS FOR VARIOUS EDITIONS OF ZOHO CRM -
EDITION | CONCURRENCY LIMITS FOR A USER/APP |
Free | 5 |
Standard | 10 |
Professional | 15 |
Enterprise/Zoho One/CRM Plus | 20 |
Ultimate | 25 |
Benefits:
Calculating the API rate limits based on concurrent calls will be hugely beneficial to you, as it prevents all time-based restrictions. For instance, currently in the Enterprise Edition, you can make only 100 calls per minute per app. If you exhaust this rate limit, you will have to wait for the minute to get over, to make the next API call.
However, from now on, with the rate limits being based on the number of simultaneous active calls, rather than on the number of calls made in a minute, there would be no per minute call limit restrictions. You will be able to make any number of API calls in a minute without restrictions, enabling you to work uninterrupted, provided the number of concurrent calls are within the specified limits.
2. An increase in API Limits -
We are also increasing the maximum API call limits that can be made in a 24-hour window. This increase is the result of associating API calls with 'Credits'. These credits will be deducted from your Credit Count, based on the type of the API call that you make. Since the new credit count that we provide is almost double the old maximum API call limits, there will be a huge performance boost.
However, the credit deduction is based upon the intensiveness of the performance, and the memory usage of the operations involved in the API calls. Therefore, although the call limits increase substantially for the commonly used API calls, you will find that they are restricted for the memory-intensive API calls.
The revised Maximum Credit Limits in a 24-hour window are as follows -
EDITION | OLD MAXIMUM CALL LIMITS | NEW MAXIMUM CREDITS |
Professional | 100,000 | 200,000 |
Enterprise/Zoho One/CRM Plus | 300,000 | 500,000 |
Ultimate | 500,000 | 1,000,000 |
The credit deduction for some of the API operations are listed below -
API CALLS | CREDITS |
1 | |
1 | |
1 | |
1 | |
2 | |
3 | |
5 | |
1 credit for every 50 records | |
1 credit for every 10 records | |
50 | |
All other APIs | 1 |
As you can see, a commonly used API call, such as Get records, will consume only a minimum amount of credits. However, an intensive API call, such as Convert Lead, will consume more credits, because of the heavy amount of operations involved in it.
Note: The Insert/Update/Upsert API call can be made for a maximum of 100 records, and the Add/Remove Tags to Multiple records API call can be made for a maximum of 500 records. Therefore, the maximum number of credits that can be deducted for these two API calls are 10.
How will these changes affect me?
These changes will not affect the functioning of your existing CRM system. You can carry on working with your CRM in the usual manner. These changes are only concerning the way we meter the API limits. Since we are implementing an entirely different method of calculating the API limits, you will find an increase in your overall limits for the most part, and a decrease in the limits for certain memory-intensive operations alone.
What do I have to do on my part?
You can rest assured that there is absolutely no action required to be taken on your end. You need not modify or make any changes to your CRM.
If you have any further queries regarding these changes, you can contact our customer support or write to us at: support@zohocrm.com.
Update 1 -
As of 25 October 2018, the credit system has been enabled for all Zoho CRM users. However, the concurrency limits are being implemented to Zoho CRM users in phases. If the concurrency limits have not yet been enabled for your CRM, the old API Rate Limits will still be active, until the activation of concurrency limits.
You can find out whether concurrency limits have been activated for you or not, by the response headers that are returned for your HTTP requests. If these response headers- X-RATELIMIT-LIMIT, X-RATELIMIT-REMAINING, X-RATELIMIT-RESET are returned for your requests, then the concurrency limits have not been activated for you yet, and your API limits are still restricted on a per-minute basis.
The API Rate limits restricted on a per-minute basis are as follows -
Zoho CRM Edition | API Rate Limits |
Free Edition | 50 requests/minute/user/app |
Standard Edition | 100 requests/minute/user/app |
Professional Edition | 100 requests/minute/user/app |
Enterprise Edition | 100 requests/minute/user/app |
CRM Plus Edition | 100 requests/minute/user/app |
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Yashashwini Pisupati
Jennifer Denhup
titledev
jet
Sticky Posts
Kaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore howKaizen #217 - Actions APIs : Tasks
Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.Kaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes areKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedKaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script
Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
FOLDER DISAPPEARED
Hello Zoho Community. I recently found a problem with no explanation: a folder in Zoho Analytics just disappeared, but the tables and SQL sentences still existed, the folder was not deleted. The solution for me in this case was to create a new folder,Zoho Tracking Image location
So we've been having an issue with tracking email opens. Specifically in Gmail. Our emails are not that long either, maybe 4 sections of image/250 characters of text/button per section. But all my test accounts I used via Gmail we're showing opens. But then come to find out the tracking image is at the very bottom of the email. So If the message is clipped (It always just clips our social icons on the bottom) and the user doesn't click the show more button it never tracks the open. Looking at otherNew to automation - please help
Hi there! We are new to automations in Zoho. We built out one automation campaign and it seems to be firing off for some people but others not. Please advise what's the best practice or if anything we should tweak. Thank you so much!Unable to Create Zoho Booking via the Book Appointment API
Its giving the below error { "response": { "errormessage": "Error setting value for the variable:customer_details\n null", "status": "Error" } } Request: POST Url: https://www.zohoapis.in/bookings/v1/json/appointment attached Zoho-oauthtokenTask Details on task template
When creating a task template in settings that task details seem to be missing. Is it not possible to set the details of a task, such as the priority, type, reminder settings, and custom field values?Building Toppings #3 -Testing and publishing Bigin toppings
Hey Biginners! In previous forum posts, we discussed what a Bigin topping is and explored the Bigin Developer Console's features. In this post, we're going to create a topping from scratch and discuss how to test and publish it. Our topping will automatemarkdown files?
How can I import a markdown file into a note?Mail to Zoho Notebook
In the Instuctiosn I faound as email add@notebook.app In my account I see add@eu.notebook.app What is correct pleaseAuto-Invite Users to Portals in Zoho CRM based on Conditions
Hello Everyone, You can now automate portal invitations in Zoho CRM with the new Auto-Invite users feature in Portal management. No more manually enabling portal access one by one. With this enhancement, you can automatically send invites for users toGrowth You can Count On: Zoho Billing's 2025 Journey
As we wrap up 2025, we’re reflecting on a year rooted in steady progress and meaningful growth for Zoho Billing. Every enhancement we have introduced was built to support scalable and reliable billing growth for your business. From launching the EnterpriseAutomating Employee Birthday Notifications in Zoho Cliq
Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition ofNeed help with creating workflow with Bigin and Clickup
Can you please help me with this? I am trying to create a workflow in Zoho Flow wherein a bigin Pipeline deal moves to Decision Closing, it will create a task and subtasks in Clickup, under the condition/filter that the Deal name contains the word Social[Webinar] Automate generation of wills, trusts, POAs, and other estate planning documents with Zoho Writer
Managing the lifecycle of the estate planning documents such as wills, trusts, and POAs, from client intake to final storage, can be complex and time-consuming. Join our live webinar to learn how Zoho Writer transforms this process by automating documentCreate / Update Rule in TeamInbox when record is updated in ZohoCRM using flow?
I'm currently evaluating options and trying to work out if the possible scenario is possible; If a record in ZohoCRM is updated, take 2 of the fields from that - lets call them 'OrderRef' and 'OrderTo'. Using flow, if a record is added or updated, addPlans to allow more columns of monitoring, and monitoring not only your own channels?
Are their any plans to allow more columns of monitoring, and monitoring not only your own channels? Here's why - I'm sure I'm not alone in that we sell other brands products, so not only am I interested in my own brand social channels, but also the socialUnwrapping the best practices for the Zoho Desk mobile app: Part 1
In focus: Empowering the field and frontline customer support representatives Imagine having to carry your computer everywhere to respond to customers, handle escalations, and update your process. This series presents you with efficient tips to handledealing with post dated cheques
Hi, can you help me please the best way to deal with this We sell an item of three months duration that is paid for with post dated cheques in monthly stages example - item is sold £3000 Cheque 1 is for £1000 due at time of sale (say Sept) cheque 2 is dated 25th of next month (Oct) cheque 3 is dated 25th of next month +1 (Nov) Now, with invoice number one it's simple - i send a standard invoice as usual But with the other two here's what i want zoho to do next month i want it to send an invoice onIs there a way to sell in a practical method multiple subscriptions of the same product? i.e. domain names
In evaluating Zoho Billing, a hurdle to adopting it is that Zoho Billing does not seem designed to support businesses that sell multiple subscriptions of the same product. In our case, we need to sell and manage several domain names per client. Am I rightPaid Support Plans with Automated Billing
We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? TheBug Report: "Name A-Z" sorting fails when Note titles start with an Emoji
Hello, I recently migrated from Evernote (~2600 notes across 23 notebooks). I use emojis at the start of my note titles for visual organization. The Issue: When I set the view to Sort by: Name (A to Z), the sorting logic breaks for any note starting withCopy & Paste not working
I could create and save 10 new documents but when I go to copy and paste content (just text) into them, only 1 of 10 would save the content. It would appear to save the content but when I go back into the documents, they are empty.editing/applying online payments
We have customers who pay part or all of an invoice and then cancel their service and want the payment as a credit to future work. It would be ideal if we could make it an excess payment and then void the invoice. I can't make it an excess payment becauseContacts per department
Hello, Is it possible to limit Contacts to a Department? ThanksThis site can’t be reached mail.zoho.com took too long to respond
In my office at any system, we couldnt able to login zoho email. it shows " This site can’t be reached mail.zoho.com took too long to respond". please fix it soon.Can send email from zoho mail, but can't receive any.
Hi, My domain is sattvameditationresort.com. I've updated MX records with those of Zoho. But i can't send any mails to this email id from gmail. I have checked the MX status with MXTOOLS, its showing the correct entry either. The error is as shown below:My domain did not activate
Hi, my domain (apsaindustrial.com.ar) did not activate, and the phone verification message never arrived. Please would you solve this problem? Thanks.Host not found?
Howdy! So i'm trying to add my custom domain for with the mail server. I have 100% control of my DNS and have tried every single option (TXT, CNAME, and even HTML) multiple times, ensuring i did it properly, to no luck. I get the same error message everyEmails are going to notification folder and not in inbox
emails are going to notification folder and not into inboxError AS101 when adding new email alias
Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.Report on opportunities showing only the last note added.
Hi I need to create a report that shows the most recent note added to each opportunity. This is so management can see what the latest update is according to the assigned salesperson. One workaround is to use the status field but this implies added manual work and mistakes as the salesperson would have to copy the existing status to a note before adding the latest status... otherwise the activity history would be lost. My current workaround is a report on Notes with Opportunities as the related module.Please add Zelle as an online payment option
Hello, I would like to request Zelle be added to the online payment service providers for Zoho Invoice. Considering how ubiquitous Zelle has become as a way to pay people via the major banking institutions, I feel like many freelancers would benefit fromThis user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hello, Just signed up to ZOHO on a friend's recommendation. Got the TXT part (verified my domain), but whenever I try to add ANY user, I get the error: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I have emailed as well and writing here as well because when I searched, I saw many people faced the same issue and instead of email, they got a faster response here. My domain is: raisingreaderspk . com Hope this can be resolved. Thank youGetting Project Template List using the REST API
I am trying to confirm that I can use the REST API to create a project using a project template. The API documentation indicates this is possible by providing the Template ID, but it is not clear at all how to get a list of available Project TemplatesHow to display the CONTACT ID in the Contact page
Hi, I've seen this conversation below and it is exactly the same question I'm raising now, but unfortunately the last message is not solved https://help.zoho.com/portal/community/topic/show-contact-id-while-editing-contact-form I need to show the ContactId and I don't know how to do this. The last message included in the conversaton shows the way but not it is not completed. "I am sorry by default we do not have the option to show the record ID for the contacts in the field in a record. When youHow to change margins in templates
Hi, I'm new to Zoho Campaigns, and am trying to figure out how to adjust the margins within an email template. The default margins make the text go all the way to the edges of the page. Please advise.Create Canvas list view templates from images powered by Zia
Currently available for all paid editions of Zoho CRM in the US, EU, IN, JP & CN DCs. Designing a personalized CRM interface just got even easier. In today’s fast-evolving digital landscape, AI is transforming the way we work by automating complex tasksPainfully Slow Zoho mail
Since yesterday Zoho Mail seems to have starting functioning very slowly and having a few bugs. It's slow to open mails, slow to send, slow to change between email accounts. Sometimes clicking on a particular folder (eg Sent folder) stops working and"Wrong password or login" Problem to configure Zoho on MAIL App on my Macbook
Hi, I'm having problems to configure my e-mail on my MAIL App(Macbook pro). My e-mail is hari@trespontoum.net Actually was working perfectly, and still working on my Iphone. My MAIL App prompt me that my login or password is wrong. I tried to change 3"User already exist in your org"
Hello, I've just read a discussion about this issue, which didn't solve my problem. I'm trying to add the following emails: sales@kiss-my-boutique.co.uk returns@kiss-my-boutique.co.uk orders@kiss-my-boutique.co.uk I'm getting an error message each time I try and add them. None of them are primary or secondary emails and none of them have been created as users before. I know this as when I try and login and do 'forgot my password' all I get is an error message saying 'user invalid'. Please advise.Operation Not Permitted
Hi, I have problem in adding user after verifying the domain but it seems like error appeared which is "operation not permitted". For your information, I had delete other domain before did it.Next Page