Need help: Different email notifications for manually created tickets vs email-generated tickets
We're trying to set up different email notifications based on how tickets are created in Zoho Desk:
- When a customer emails us, they should receive the standard "Acknowledge Contact when a new Ticket is received" notification
- When our staff manually creates a ticket, we want to send a different email template
Currently, the same acknowledgment email is being sent regardless of
how the ticket was created.
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