Hello everyone,
Breaking down extensive content into bite-sized information improves comprehension and readability. Proper organization and structurization of content is vital in helping readers understand.
We have tried to implement these factors in Knowledge base by introducing two useful formatting options that will help with a crisper presentation of content and improved navigation:
Accordion
Accordion allows to format the content into collapsible sections. Readers must click to view the content to ensure the length of the document is minimal and the readers can click and read the topics they want to explore.
Accordions can be used in two formats: Card View and List View
Card View
List View
Tabs
Variety of content can be put together as tabs, that allows readers to switch between different sections without leaving the page, providing efficient experience and easier navigation. Cast amount of content can be organized in a single page using multiple tabs to reduce the page length.
Tabs can be used in two formats: Card View and Line View
Card view
Line view
Accordion and Tab can be accessed in the KB editor under the Insert option.
Regards,
B. Akshaya
Zoho Desk | User Education