Pi or Pie? A slice of infinity in customer service
Hey everyone!
While Pi Day is on March 14 (3.14), July 22 marks another special occasion: Pi Approximation Day! On this day, we recognize the mathematical constant π (pi ≈ 22/7); a number that's infinite, irrational, and never-ending.
Pi is essential in calculating the area of a circle and the volume of circular shapes like cylinders and cones. Though we can't see its complete value, pi remains a constant in math, unchanging and ever-present.
"What does pi have to do with customer service?"
Customer service: Constant, infinite, and everywhere
As your business grows in products, users, or revenue, customer support becomes an ongoing journey. Your customers need guidance, answers, and a human connection to help them navigate your offerings.
This is where Zoho Desk becomes your trusted support constant, ready to scale, adapt, and deliver infinite service possibilities.
"Pi ways" Zoho Desk delivers "infinite" service
Here’s how Zoho Desk supports continuous, smart, and human-centric service:
1.Round the clock automation
Use Workflow Rules and Blueprints to automate ticket routing, approvals, and status updates to ensure no ticket gets left behind, even when agents are offline.
Example: When a ticket is tagged "High Priority," an automatic notification can alert a specific team lead, while the ticket is escalated using SLAs.
2.An expanding knowledge base
Your Help Center and Knowledge Base grow with your product. Articles, FAQs, and guides can be organized into categories accessible to both agents and customers for quick self-service.
Example: A new feature update? Just add a knowledge base article, and link it in auto-responses or chat replies for faster issue resolution.
3.Be everywhere with omni-channel support
Support your customers on email, chat, phone, social media, or through a webform—all managed within a single platform.
Example: Whether a customer tweets at you, emails you, or messages you over a live chat, Zoho Desk merges all communication into one platform for clarity.
4.Mobile support across time zones
With the Zoho Desk mobile app, agents can resolve tickets, respond to customers, and update statuses anytime, anywhere, across the globe 🌍.
Like pi, Zoho Desk is constant and limitless.
Just like pi never ends, customer expectations evolve constantly. And Zoho Desk is built to grow with your support needs, whether you're an emerging startup or an enterprise managing thousands of tickets daily.
Here are the pi factors with Zoho Desk:
- Constant updates
- Limitless ticket handling
- Scalable knowledge base
- Real-time reporting
- Customer happiness ratings
- Global reach
- Unlimited database within Zoho Desk
So, whether you're into math or just love a good slice of pie 🥧, remember: customer service is like pi: constant, infinite, and essential. With Zoho Desk, you get the tools to serve better, faster, and smarter—no matter where your customers are or how complex their needs may be.
Happy Pi Approximation Day! May your customer support be as infinite as pi!
Regards,
Lydia | Zoho Desk
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With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
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