Click-to-call on SalesIQ

What's new?

However, now with the advent of the Click-to call feature, a customer facing an issue can straightaway just click the Call button on the website to get connected to the support representative and get immediate help via call. This gives the website visitors and customers an option to take the lead, by placing a call as and when they want, to get immediate resolutions for their queries and problems.

How is this going to benefit you?

From a Business perspective

• Using traditional Call Center set up, there will be large scale requirements like purchase and maintenance of phone systems, operators training for new tools usage and sizeable investment for infrastructure etc. SalesIQ's Click to call implementation, eliminates the need for all these requirements.
  
• All the firm needs is to get their existing support team ready to handle calls for customer assistance and the internet and they're good to go.

From a Website visitor's perspective

• Having a call feature that gets them to connect with a support representative immediately, giving them an easy way to talk to your business, proves your reliability as a business and also uplifts the visitor's motivation to purchase.
  
• Website visitors do not have to search for the firm's toll free number and then make the call on their mobile. SalesIQ's Click to call ensures that visitors do not have to move to another device or platform and can make the call instantly on the website itself.
  
• There will be no carrier charges for the customers and visitors of the website to connect with the firm's call support as the call here is over the internet.
  
• In case there is no one available at the time of call, visitors can leave a voice message and the sales team can get back to them as soon as they are back.

Working of SalesIQ's Click-to-Call

• Does not require visitors to dial a phone number. 
  
• Does not involve sharing their phone numbers as well ensuring utmost privacy. 
  
• Involves no call carrier charges. 
  
• No extension downloads or installations necessary for this feature to work. 

1. The Click-to-call feature also has additional controls like Call Routing, Call Queue, Call Transfer and Call Monitor to configure the necessary conditions to suit your business requirements.
   
2. Users can choose whether want to enable both chats and calls for visitors or only Calls as per business requirement.