Ask the Experts 19: Live Expert Panel Discussion - Inside Zoho Desk Spring Release 2025
Hello again!
Have you ever needed quick insights into key indicators to help manage and streamline specific operations?
Have you started using AI to enhance your customer service in Zoho Desk?
From configuring simple bots using Guided Conversations to making your Self-service portal more accessible for all your customers, Zoho Desk's Spring Release 2025 has so much to uncover and explore.
Have you ever needed quick insights into key indicators to help manage and streamline specific operations?
Have you started using AI to enhance your customer service in Zoho Desk?
From configuring simple bots using Guided Conversations to making your Self-service portal more accessible for all your customers, Zoho Desk's Spring Release 2025 has so much to uncover and explore.
This season, Ask the Experts 19 is back with a special edition!
Register: India and Asia Pacific | U.S.,Canada, and Latin America
On the occasion of our Spring Release 2025, we're giving you a special opportunity to meet our Zoho Desk experts face-to-face! Join us for a live session where you can connect directly with the experts. Share your thoughts and experience with Zoho Desk, ask questions about the latest updates, offer feedback, and engage in meaningful conversations.
Get an exclusive look at the latest releases, feature enhancements, and announcements. Our experts are ready to help with everything: improving agent response with Zia, gaining quick insights through Analytics, or managing queries pouring in through instant messaging channels or self-service platforms in your Zoho Desk account. We can even help with handling integrations, language settings, and Zoho Desk's mobile Radar app.
We want to hear your experiences, challenges, and insights! Let’s come together to learn, share, and make Zoho Desk more intuitive.
What's special this time?
This month's Ask the Experts session will be a live, face-to-face interaction for the first time! To ensure accessibility for our global audience, we’re hosting two sessions across different time zones:
Time Zone | ||
IST | 10:30 AM – 12:00 PM | 10:00 PM – 11:30 PM |
PST | 10:00 PM – 11:30 PM | 9:30 AM – 11:00 AM |
GMT | 5:00 AM – 6:30 AM | 4:30 PM – 6:00 PM |
CET | 7:00 AM – 8:30 AM | 6:30 PM – 8:00 PM |
GST | 9:00 AM – 10:30 AM | 8:30 PM – 10:00 PM |
AEDT | 4:00 PM – 5:30 PM | 3:30 AM – 5:00 AM |
Get to Know the Experts You will Meet
Swedha C
Swedha's 10 years of experience in Zoho Desk have enabled her to contribute in terms of tech and product management. She is passionate about helping customers by extending the product in platform and customization.
Sumaya Howth
Sumaya has been in Zoho Desk's Product Management for seven years, specializing in its core module and shaping seamless Ticketing and Email experiences.
Kavil Rawat
With three years of experience, Kavil specializes in leveraging Zia’s development to provide insights and AI-driven solutions to optimize customer support operations in Zoho Desk.
With three years of experience, Kavil specializes in leveraging Zia’s development to provide insights and AI-driven solutions to optimize customer support operations in Zoho Desk.
Sathish Kumar
Sathish is an expert in fulfilling user-based requirements for customers across the globe. He has been a valuable resource as Zoho Desk's product expert consultant at Zoholics and User Meetups in India and Australia.
Darvin V
Darvin's four years of experience as a Senior Product Support Engineer have made him a dedicated and friendly specialist in customizing operations within Zoho Desk based on organizational needs.
Darvin's four years of experience as a Senior Product Support Engineer have made him a dedicated and friendly specialist in customizing operations within Zoho Desk based on organizational needs.
Thiyagu
Thiyagu, fondly known as Theo, is a Senior Product Support Engineer with four years of experience. He specializes in configuring Zoho Desk and providing custom solutions for Zoho Desk users with large customer bases, especially across the US and Canada.
Heruthick Sundar S
Heruthick is a passionate Product Support Engineer with strong expertise in delivering tailored solutions to a global clientele. His three years of experience have shaped him into a swift and efficient problem-solver.
This opportunity to meet Zoho Desk experts is more than just a Q&A. This session is designed for you to interact and exchange thoughts, ideas, and experiences about Zoho’s Spring Release 2025 features. It's a great chance to discuss how the enhancements have improved your workflow and collaborate to find new productivity gains.
Register for the Ask the Experts session and add it to your calendar using the links below:
Ask The Experts 19: Register India and Asia Pacific | U.S.,Canada, and Latin America
See you at the Session!
Lydia | Zoho Desk
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Lydia | Zoho Desk
Sankar
Nathan Ramsden-Lock
ello10
Sumaya Howth
Sticky Posts
Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer anyAsk the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.Ask the Experts 5: Online Q&A on Zoho Desk Extensibility
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.Ask the Experts 4: A 5 hour online Q&A on agent productivity
Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.Ask the Experts 3: A 5 hour online Q&A on reports and dashboards
Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Ability to modify what displays in calendar invite?
I am a long time calendly user and want to make the switch to bookings. I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link? I can add it to the emails no problem, but I would also like it to display on their calendar. Is there some work around I can do to get it on the calendar? Also am I able to modify the calendar event title?Issue with Booking Confirmation Page Not Displaying, Leading to Customer Anxiety and Unnecessary Support Calls
I am writing to express my growing concern regarding the confirmation process in Zoho Bookings, particularly the inconsistent display of the confirmation page after a successful payment. As a mobile service provider, I rely on Zoho Bookings platform forIs it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment?
Is it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment? I would like to set it up so only staff can schedule appointments. Is this possible?Is there a way to generate a virtual meeting for a group service in Zoho Bookings?
Are virtual meetings not supported for group services/meetings? I have integrated Zoom with one-on-one services, but I need a way to create an online group meeting. ThanksIntroducing VeriFactu Support in Zoho Books
Hello users, Spain has introduced the VeriFactu system under Real Decreto 1007/2023 to ensure integrity, traceability, and anti-fraud compliance in e-invoicing. Starting January 1, 2026, all B2B invoices must be reported to Agencia Estatal de AdministraciónWhere we can change the icon in social preview
Hi, we changed our logo, and the image that appear in preview (ex : when we post a appointment link somewhere) is still our old logo. I did change our logo in the org setting. https://bookings.zoho.com/app/#/home/dashboard/settings/basic-info?clview=falseZoho Bookings changes Lead Source
Hi. i would like to know if there's a way for Zoho Bookings to not change the lead source when booking a lead for an appointment as the lead source will be used in a report. Scenario: Lead source: Website after booking an appointment Lead source: Zoho Bookings Thanks. DanNeed to set workflow or journey wait time (time delay) in minutes, not hours
Minimum wait time for both Campaigns workflows and Marketing Automation journeys is one hour. I need one or the other to be set to several minutes (fraction of the hour). I tried to solve this by entering a fraction but the wait time data type is an integerSuggestion: Associating Assets with Company in Zoho FSM
Hello Team, I would like to share an idea based on practical experience. Currently, all assets in the Zoho FSM Asset module are linked to a specific contact person. I would like to know if it is possible to associate assets with a company instead. ThisZoho Inventory / Finance Suite - Extend Visibility of File Names on Attachment Fields
Hi Inventory / Finance Suite team, I noticed recently that when you add an attachment field to a module in Inventory, only the first 8 characters of the file name are visible on the details view. 8 characters is not a useful amount and there is plentyMany Notes Becoming Unusable
Hello. The Notebook app is becoming unusable. I'm getting odd-looking results from my searches. Some of the notes, after clicking on them, show an update button that does absolutely nothing. Not sure what has happened, but it would be nice to get thisKaizen #218: Actions APIs - Field Updates
Hello all!! Welcome back to a fresh Kaizen week. In the previous weeks, we covered Workflow Rules APIs, Actions APIs - Email Notification APIs, and Tasks Update APIs. This week, we will continue with another Actions API - the Field Update API in ZohoHow Contract Types and Templates Form the Backbone of Zoho Contracts
Every contract in Zoho Contracts starts with two essential elements: Contract Type and Template. These are not just administrative steps. They define how every contract in your organization is created, governed, and managed over time. Let us look at theE-Invoicing in Belgium with Zoho Books
Starting January 1, 2026, Belgium is introducing mandatory electronic invoices (e-invoicing) for all B2B transactions between VAT-registered businesses. This means that invoices and credits notes must be exchanged in a prescribed digital format. How E-InvoicingZoho Books Finance Modules Not Accessible in Zoho CRM Mobile App
We have integrated Zoho CRM with Zoho Books using the Zoho Finance Suite integration. In the CRM web version, we can see the Finance modules (Estimates/Quotes, Invoices, Sales Orders, Items, Payments) and are able to create invoices and quotes directlyGreek character in Deluxe script
Hi, We have been using a script since 2022 which replaces characters in Greek contact names using replaceAll. Since this morning, all the Greek characters used in the script have turned to question marks. I tried retyping the characters, copy-pastingCRM Related list table in Zoho analytics
In Zoho Analytics, where can I view the tables created from zoho crm related lists? For example, in my Zoho CRM setup, I have added the Product module as a related list in the Lead module, and also the Lead module as a related list in the Product module.Zoho Flow Credits
Hi , I would like to ask the reason why every time I added plus credit but few days later I will return back to default? (as below I add credit to 3000 but today It change back to 1000) Most important is, when the credit fully used, not any reminder toZoho learn Custom portal - networkurl & CustomPortalId
I want to get my individual account’s networkurl and customportalId to use in this API: https://learn.zoho.com/learn/api/v1/portal/<networkurl>/customportal/<customportalId>/manual How can I retrieve the networkurl and customportalId using the API? IConnecting zoho creator to zoho writer to send prefilled documents
i will paste the worflow below // Get user's submitted data from the form userSalary = input.Current_Salary; userCIBIL = input.CIBIL_Score; userEmail = input.Email; userName = input.Name; // You need to get the Document ID from the URL of your Zoho WriterZoho Creator to Zoho Writer for prefilled documents...
In response to the question about connecting Zoho Creator to Zoho Writer for prefilled documents, I wanted to share a working implementation that demonstrates how to use the record_id parameter with the Zoho Writer Merge API. This allows Writer to automaticallyWebDAV / FTP / SFTP protocols for syncing
I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpfulManaging functions
Can someone let me know if there are any plans to improve the features for managing functions in CRM? I have lots of functions and finding them is hard. The search only works on the function name and the filter only works on function type. I have createdIntroducing our latest privacy enhancement - Hiding email IDs in Zoho Cliq Networks
Hello everyone, Zoho Cliq Networks offers a powerful collaboration platform that allows businesses to create dedicated digital workspaces for external vendors, partners, or individuals you want to communicate with professionally without adding them tozoho performance
OVERALL CONFIGURATION OF ZOHO PERFORMANCE Quarterly performance review Self rating and scoring Manager rating and scoringZoho Social API for generating draft posts from a third-party app ?
Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.When will it be possible to edit Subform records via either views or tabular reports?
Hey there, data maintenance often requires mass update of quite a lot of records. While this is a piece of cake via either List view or Zoho sheet view, the same cannot be carried out for subform records yet. When one of the two options will be made available?Onboarding
Hello Team, Im yuktha working as HR at Ossisto Technologies. We are currently utilizing zoho for onboarding candidate. right now facing issue with onboarding Attaching the screenshots for your referenceArchiving Contacts
How do I archive a list of contacts, or individual contacts?How do I change a form's name? Why isn't this more intuitive?
Can someone please let me know how to change a form's name?Control Over Zia Generative AI Reply Assistance Behavior
Hello, I would like to request an enhancement to the Zia Generative AI feature, specifically concerning the Reply Assistance within Zoho Desk. Current Issue: When replying to a ticket, the Ticket Properties section is automatically replaced by the ZiaZia now integrated with Open AI in Zoho Desk
The powerful integration of Zia with OpenAI, has empowered Zoho Desk reach a new level of efficiency and performance. With contextual self-service capabilities, Zia enables agents to boost their productivity and delivers superior customer experiences.Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynoteEmployee self-service portal: Onboarding and continuous learning platform for support reps
Hello everyone, In any organization, employees must go through multiple courses to learn about the product, their organization's standards, and how to respond to customer queries using the knowledge base articles available. This typically requires completing2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust emailContact custom field in layout
Good day, all, I have an "Extension" custom field in contacts, and would like to display the contact extension in the ticket layout, but I don't seem to be able to. What am I missing? Thanks RudyExact match in name when searching workdrive
Hello, I am wondering how to search workdrive files/folders with an exact match in the name. For example, when I search across folder with the url param search[name]=someName, I get multiple results such as "someName", "someNameAndMore", or "someNameMeeting impossible to use when sharing screen
he Meeting tool in Brazil is practically unusable when sharing anything, whether it’s a presentation or simple navigation. When accessed via Cliq, the situation gets even worse: even basic calls fail to work properly, constantly freezing. And as you areChanging the Default Search Criteria for Finding Duplicates
Hey everyone, is it possible to adjust the default search criteria for finding and merging duplicate records? Right now, CRM uses some (in my opinion nonsensical) fields as search criteria for duplicate records which do nothing except dilute the results.Is there a way to create a desktop shortcut for a website course portal?
Hello everyone, I recently got a laptop and bought an online course from a website, Skillwint.com, which I visit regularly. I open that site many times a day and want to create a desktop shortcut so I can open it directly instead of searching in the browserNext Page