How does this work?

• When a visitor message is received in any language other than the operator's language, operators can choose to easily translate the message to their standard language, in real time.
• When a chat is picked up by an operator, the system automatically detects the visitor's language. Clicking on the 'Translate' button will convert the message to the operator's language in real-time.
• The operators' replies will be seamlessly translated to the visitor's language when they are sent out as well, ensuring a full circle of understanding allowing for effective and meaningful interactions.
  

Benefits:

• This integration is a game-changer for businesses with a diverse customer base. Whether you’re expanding your reach to a wider audience or already serving clients worldwide, the Azure AI Translator will empower your team to connect with customers across different languages effortlessly.
• For operators, this means less time spent deciphering messages and more time focusing on what truly matters: delivering exceptional service.
• The integration facilitates quick, accurate translations, enabling support teams to respond faster, improving overall customer satisfaction.