Identifying teams through logos
Hello everyone!
Identifying teams during ticket transfers has become easier!
Sometimes, tickets demand immediate attention. This may be due to a security breach, last minute payment, or urgent technical issue. In the case of a last-minute payment, the ticket must be immediately forwarded to the Payments team. When urgent technical issues arise, whether it's a server outage, system crash, network failure, or something else, a swift response is essential to minimize downtime and restore normal operations.
When assigning tasks, a team logo will provide an additional visual aid, making it easier to identify and select the right team.
A team can be represented by an image, custom-designed logo, or even a color (such as red for security and blue for sales). A logo can be added during team creation or later. It can be updated as needed.
For more details on team logos, please refer to our help doc.
Have a great day!
Regards,
Sneha | Desk User Ed
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