UI Enhancements in list view for Zoho CRM

UI Enhancements in list view for Zoho CRM

Dear All,
We hope you're well!
We are here with a few UI updates to the list view in Zoho CRM. As you all know, list view is a simple tabulation of your records. To have ease of access and navigation, the list view is armed with options like quick actions, sort options, manage columns, and advanced filter.
Now, to enhance the user experience, we have developed the following UI updates to these accessibility options.
  1. Contextual quick actions
  2. Change of sort/ unsort toggle
  3. Retain or remove activity badge
  4. Pin/ unpin desired columns
  5. Save filter - location change 

Contextual quick actions

Besides the standard quick actions that appear on the utility tray, we have introduced contextual quick actions. It includes actions that are relevant to that record, permission of the user and the module. You can access them on hover and it is easy to manage a particular record on-the-go. 

Change of sort/ unsort toggle

Thus far, were able to see the sort option only when you click on the column header

Now, we have now introduced a toggle by the header of each column to sort the records ascending or descending.

Retain or remove activity badge

For every activity, the record will bear an activity badge that looks like a ribbon. Thus far, if you have an activity, it will be displayed, consuming a column space.

Now, you can choose to keep or remove it from display in the list view. All you have to do is to check/ uncheck the Activity Badge option from within the manage columns page.

Pin/ Unpin columns

Thus far, the first column and the activity badge are frozen by default.

Now, we have extended the option to choose a desired column to freeze. Upon pinning a column, the selected column will be moved to the left side of the list view, enabling ease of reference while navigation.
You can pin/ unpin from the following three places in Zoho CRM:
  • Within manage column:
  • In the sort toggle:

  • Custom view creation pin:

Save Filter-Change of location

Thus far, when you apply filter criteria in advanced filter, the save filter appears in the same place as the apply filter option.

Now, we have included this save filter option along with the record summary over the advanced filter.

That's about the UI enhancements for list view. These changes are currently live for all users in all DCs.


Thanks!

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts





                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Get logged in user ID in Deluge script

                                                                                                            Hello all, How do I get the id of the logged-in user in a deluge script? the "zoho.loginuserid" function actually returns the users email address or whatever the user id they use to login to zoho with and not the id of the user record, and given that
                                                                                                          • Item Details Field - New Barcode / Document option?

                                                                                                            Is this a new feature??? its in both books and inventory.
                                                                                                          • Module Name doesn't exist

                                                                                                            I am trying to create a module named Activity, with plural Activities, but I have an error that module name already exists. This module is doesn't exist, and I don't have a single field called Activity or Activities.
                                                                                                          • Super Admin Logging in as another User

                                                                                                            How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working
                                                                                                          • Shared Mailbox - Mark as read for all users

                                                                                                            Hi all, Maybe someone can help me out. At the moment we have a shared mailbox without streams. When a users reads an mail or marks it as read other users will not see this. How can we resolve this? We now archive the mails when read and followed up. However
                                                                                                          • Is it possible to embed Youtube shorts?

                                                                                                            Hi Zoho desk support, This is Ryan from Accuver America. While I'm trying to create a knowledge base article with embed video, I ran into this issue. "www.youtube.com refuse to connect" A little bit background is that because this video is recorded on
                                                                                                          • How do I increase the email attachment size in Zoho CRM ?

                                                                                                            It looks like I'm limited to 10MB when sending an attachment using the email widget on a record in Zoho CRM. Is there a way to increase the size? Or can I use some other tool? From what I'm reading online, I'm maxed out at 10MB. Any insight would be greatly
                                                                                                          • Prevent new Record Association

                                                                                                            Hello all, We have a small sales organization therefore, it's helpful for everyone on the sales team to be able to view the full list of accounts to assist in preventing duplicate accounts from being created. However we want to prevent people from creating
                                                                                                          • Add the same FROM email to multiple department

                                                                                                            Hi, We have several agents who work with multiple departments and we'd like to be able to select their names on the FROM field (sender), but apparently it's not possible to add a FROM address to multiple departments. Is there any way around this? Thanks. Jordanne
                                                                                                          • Unified customer portal login

                                                                                                            As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is that
                                                                                                          • Can I export to PDF in Zoho Learn

                                                                                                            I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals
                                                                                                          • Zoho Analytics & SQL Server - Live connect

                                                                                                            Below are the steps I did Created a fresh database and table in my own virtual server Created a new data source connection with live connect I was able to select the tables and created the data source successfully I am getting the error when I try to
                                                                                                          • Zoho Sites "pages" management page

                                                                                                            I have 80 plus pages on zoho sites. When I go to the "pages" link to view and edit pages, They are not in any kind of order, so I spend lots of time searching for pages when I need to edit or create new. How can I change the view order of all my pages
                                                                                                          • Staff rules

                                                                                                            Hi! Do you people know what are the default staff rules when a new booking is created? We have two staff members in my team (me as the admin, and my employee). As we share the same services, I'm wondering how Zoho will pick the staff for new apointments.
                                                                                                          • Add Image Upload Field to Zoho Bookings Registration Form

                                                                                                            Hi, We would like to request the addition of an image upload field to the Zoho Bookings registration form. Currently, Zoho Bookings only supports text-based fields (e.g., Single Line, Multi-Line, Email, Checkbox, Dropdown, Radio Button, and Date), but
                                                                                                          • New Field in CRM Product Module Not Visible in Zoho Creator for Mapping

                                                                                                            I created a new single-line field in the Products module in Zoho CRM. Zoho CRM and Zoho Creator are integrated, but the newly created field in CRM is not visible in Zoho Creator when I try to map fields.
                                                                                                          • Merge Tags Output Incorrect Placeholder Text After CRM Sync

                                                                                                            Hi everyone, I’m experiencing an issue with merge tags in Zoho Campaigns after last sync of contacts and leads from Zoho CRM (days before everything worked perfectly). Here’s the situation (seems like a default configuration in Campaigns) : My leads have
                                                                                                          • UI Improvement - Ability to Collapse Flow

                                                                                                            The UI for Flow is generally pretty good. However, when multiple decision trees are used, the layout can get pretty convoluted and hard-to-follow (see one of my Flows below): In these cases, even the auto-arrange fails to make this something that a normal
                                                                                                          • Windows agent 2025_M02 release notes

                                                                                                            Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.
                                                                                                          • Windows agent 2025_M01 release notes

                                                                                                            Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performance
                                                                                                          • Disable Buttons for Users with Profiles without permission

                                                                                                            Hey, I've noticed that users without permission of setting up things in the marketplace, can still see the icon: On a click, you see this: It would be way better, if they couldn't see this menu icon at all. (Aside from the fact that it completely misplaced
                                                                                                          • how to record deferred revenue?

                                                                                                            Dear Zoho Team, We issue invoices relating to 12-month web hosting service. When we issue the invoice, we should record the entire amount of the invoice as DEFERRED REVENUE (ie. $10 x 12 mths = $120, balance sheet item). After the particular month of the hosting service, $10 of revenue has been earned and deferred revenue amount will be $110. We must keep adjusting the balance sheet and income statement over the course of the service until the company has fulfilled its obligation of services and
                                                                                                          • Narrative 13: Importing your data

                                                                                                            Behind the scenes of a successful ticketing system: BTS Series Narrative 13: Importing your data When importing data into an application, it is crucial to prevent data loss or duplication. These types of errors can hinder the development of a clean and
                                                                                                          • Blueprint Not Triggering When Lead Status Is Updated by Workflow (IndiaMART Integration)

                                                                                                            I have set up a blueprint that triggers when a lead’s status is “New Lead.” Our CRM is integrated with IndiaMART, and when leads are created from IndiaMART, their Lead Status is initially set to None. To handle this, I created a workflow that automatically
                                                                                                          • Update Subform in specific field(Status) without affecting other fields in Zoho CRM using Deluge?

                                                                                                            Scenario: PRODUCT Module(change name Plot) in any product status change From Available to Booked then on PROJECT Custom Module have Subform So, Subform name is Property Details now in that Subform 1 field is STATUS that update according to  product status
                                                                                                          • Experience effortless record management in CRM For Everyone with the all-new Grid View!

                                                                                                            Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view and
                                                                                                          • YouTube Live #2: Agreement Intelligence with Zoho Sign's eSign AI assistant

                                                                                                            Hi there, We're back again with our YouTube live series and this time, we'll take you through our holistic agreement intelligence powered signature workflows. Struggling to draft an agreement? Need help double-checking clauses and going through complicated
                                                                                                          • Can I Build a POS using ZOHO creator and integrate it with ZOHO Books?

                                                                                                            Hello,  I have a Zoho Books account and I was wondering if I can have a POS system that integrates with it. Primarily with Inventory, Customers and Payment and ofcourse Create invoices and credit notes.   So, would Zoho creator provide me with this solution?  Thank you, 
                                                                                                          • An important update for Zoho Cliq desktop users

                                                                                                            The latest version of the Zoho Cliq desktop app (v1.8.0) will no longer be supported on macOS 10.15 Catalina and earlier versions. This is because the framework we use (Electron) no longer supports some older macOS versions. If you’re using macOS 10.15
                                                                                                          • Zoho Projects - Visual improvement to parent and sub-task relationship

                                                                                                            Hi Projects Team, My feature request is to improve sub-task visibility. Please see screenshot below. I really think parent child relationships could be visually improved. Even if the first letter of the parent task was inline with other same level tasks
                                                                                                          • Exported Slide Image Lacks Portion of the Background Image

                                                                                                            This does not always happen, but when I export (or "download") the rendered image of a slide, it sometimes lacks a portion of the background image. I created a sample slide deck to demonstrate it and shared it with the admins. It is also publicly available
                                                                                                          • Items Below Reorder Point Report?

                                                                                                            Is there a way to run a report of Items that are below the Reorder Point? I don't see this as a specific report, nor can I figure out how to customize any of the other stock reports to give me this information. Please tell me I'm missing something s
                                                                                                          • New Toolbar in Zoho Sheet

                                                                                                            We have revamped our toolbar design in this new version of Zoho Sheet. Below are some screenshots to help you get accustomed to this new interface. Click on the picture below to view the animated image in its original size. Scroll down this post to learn about the changes. Highlight of Changes: The previous format tab is now split into 2 tabs - Home and Format. The Home tab contains the commonly used functions and the Format tab holds formatting related options. Under the Home tab towards the far
                                                                                                          • Zoho Projects - Task Owner filter at Project level

                                                                                                            Hi Projects Team, The feature requests I would like to raise is the ability to create a custom view at the project level for projects with tasks owned by a user or users. For example "Ashley's Projects" custom view might contain a list of project in which
                                                                                                          • Zoho inbuilt Telephony made a lot of issues!

                                                                                                            Hi there, I am a user that I am working with zoho inbuilt telephony around 1 month. Non of my colleagues are happy with this app! most of the time customer cannot hear my customer service team, customers say our voice is breaking. whenever Telephony support
                                                                                                          • Sending workflow notifications using popular chat services

                                                                                                            Hello everyone, We have introduced instant and scheduled notifications on some of the most popular chat platforms to facilitate easy collaboration, quick action, and wider reach. Workflow notifications can be sent to the following chat platforms: Zoho
                                                                                                          • Webhook not firing.

                                                                                                            I created a webhook using the Web UI, it looks very nice and the testing worked without an issue, but when i save/ update a ticket, the webhook is not firing. Here are the details of the web-hook i get from using the API "modifiedTime": "2019-10-22T09:23:37.380Z",
                                                                                                          • Adding Images to a Quote in Zoho CRM

                                                                                                            We are currently preparing to use Quotes in Zoho CRM and we are building out our Quote templates.  We came across an issue of not being to add Images of the products to the Quote - specifically in the body of the Quote templates.   This is a problem,
                                                                                                          • Applications built with Zoho Creator

                                                                                                            Hi, I’m really interested in seeing how others have built their application using Zoho Creator, especially those designed for external users (clients, vendors, or the public). If you’ve developed something along those lines and don’t mind sharing, I’d
                                                                                                          • In arattai received message can't be deleted

                                                                                                            The issue has been noticed in following: arattai app (Android) arattai app (Window) arattai web While the message posted by me may be deleted, the ones received from others can't be. The item <Delete> change to <Report> when the message is a received
                                                                                                          • Next Page