Zoho CRM Community Digest - June 2023

Zoho CRM Community Digest - June 2023



Hello Everyone! 


In this post, you'll find the latest announcements and interesting discussions that happened throughout the month of June.


Keep reading to explore what June had in store for us!


Zoho CRM product updates:
  •  Zoho CRM's Voice of the Customer (VoC) solution helps channel customer feedback from different channels and provides actionable insights through dashboards. We're excited to share that VoC, currently in beta, has expanded its capabilities by including Calls as a supported channel. Check this post to know more. 
  •  If you're using old password-based authentication for MS Outlook or Office 365 email integrations, it's time to switch to OAuth-based authentication. It's crucial to update your configuration to the new authentication method to maintain uninterrupted email functionality. For detailed information, refer to this post.
  • Introducing the revamped canvas view, replacing our old module view editor with the all-new Canvas builder. This upgrade not only lets you customize the visual design of your database, but it also enhances the overall user experience. Discover more about the enhanced views and additional components added to the Canvas builder in this detailed post


 Useful Discussion:

  • Is it possible to prevent users from making changes to the deal stage until they enter specific data? Explore the methods mentioned in this post.  
  •  Check out @Ishwarya SG's response to find out how to include all the leads created within a specific period, including the converted leads, in the same report.
  • Check the comments by @Anthony as he demonstrates how to use the Substring Formula Function to update a custom field with a value fetched from another field, excluding a select number of initial characters. It's a handy approach for similar requirements.   

 

 Functions:

  •  @Pettiona's clients often reorder within a specific time period and were looking for a way to measure the reorder behaviour. Use the deluge script shared by @Hugh to find the average time in days between the deals.
  • While using Functions to move records from Contacts to Leads, did you know that you can also move the related list entries along with the field values? Check this post for more details.
  •  Explore the technique of extracting the domain from a URL present in the 'Website' field by using the code provided by @Bhoomi Joshi. Additionally, make sure not to miss the delightful dessert shared by @Wilson Tiru as a token of gratitude to @Bhoomi for her assistance. It's heartwarming to see our community members supporting each other.
  •  Explore how to leverage Functions to efficiently update a specific field in multiple associated deals simultaneously when a related field is updated in the parent module. Check this post to learn more.


 Dev's corner:

  •  Learn how to upload files to the File Upload field in Zoho CRM by referring to the Deluge code-shared by @Praveen. 
  •  Want to know how to call a connection from within a client script? Check the solution shared by @Haiku Technical Support in this discussion to learn more. 
  • Don't miss the interesting suggestion proposed by @Haiku Technical Support on using Client Script to determine whether your users can create or edit a record.
  •  Explore the suggestion shared by @Haiku Technical Support on how a standalone helper function can be used to simplify the XML building process for adding custom Related Lists. 
  • Learn how to lock specific fields of a record based on values in another field using Client Script. Check out this post for more information.

 

 Kaizen:

  •  (Kaizen #88) - This post provides a comprehensive overview on the usage of various APIsrelated to Assignment Rules in Zoho CRM
  • (Kaizen #89) - In this post, you will discover a step-by-step guide on how to apply color codes to the List and Detail Pages of Zoho CRM using Client Script.
  • (Kaizen #90) - This post covers various aspects related to CRM Variables and variable groups. It explains their definition, creation, updating, and deletion using both the API and the UI. Additionally, a simple example in Deluge demonstrates the usage of a CRM variable within a function.
  • (Kaizen #91) - This post delves into the implementation process of lookup filters using Client Script. Read more to explore the steps involved in incorporating these filters.
  • (Kaizen #92) - This post delves into the utilization of bulk read APIs and provides insights into structuring the criteria format for various field data types in PHP SDK, specifically based on v4 APIs.


Thanks for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be included in the next month's digest. Have a wonderful month!

 

SEE ALSO

>Previous month's digest


    Access your files securely from anywhere

          Zoho Developer Community




                                    Zoho Desk Resources

                                    • Desk Community Learning Series


                                    • Digest


                                    • Functions


                                    • Meetups


                                    • Kbase


                                    • Resources


                                    • Glossary


                                    • Desk Marketplace


                                    • MVP Corner


                                    • Word of the Day



                                        Zoho Marketing Automation


                                                Manage your brands on social media



                                                      Zoho TeamInbox Resources

                                                        Zoho DataPrep Resources



                                                          Zoho CRM Plus Resources

                                                            Zoho Books Resources


                                                              Zoho Subscriptions Resources

                                                                Zoho Projects Resources


                                                                  Zoho Sprints Resources


                                                                    Qntrl Resources


                                                                      Zoho Creator Resources



                                                                          Zoho Campaigns Resources


                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • [Zoho Writer Webinar] Learn how to simplify your day-to-day HR operations

                                                                                                    Hi Zoho Writer users, We're excited to announce the Zoho Writer webinar for June 2024: Learn how Zoho Writer can simplify your day-to-day HR operations. This webinar will focus on how to automate your entire hiring process and generate various types of
                                                                                                  • [Zoho Writer Webinar] Use formulas and conditions in Zoho Writer's document automation

                                                                                                    Hi Zoho Writer users, We're excited to announce the Zoho Writer webinar for May 2024: Learn how to use formulas and conditions in Zoho Writer. This webinar will focus on how to use formulas and conditions when automating document generation in Zoho Writer.
                                                                                                  • [Zoho Writer Webinar] Personalize Zoho Writer to suit your needs

                                                                                                    Hi Zoho Writer users, We're excited to announce the Zoho Writer webinar for April 2024: Learn how to personalize Zoho Writer to suit your needs. This webinar will focus on how to easily customize Writer's features at the user and organization level for
                                                                                                  • How to refresh/update module fields in

                                                                                                    Hi, I created a Workspace for CRM years ago. Since that time I've updated the layouts in several modules in CRM but Zoho Analytics displays the previous state fields only. How to refresh the module fields to reflect the actual state in Analytics? BR
                                                                                                  • Data update/pull from a specific field or module

                                                                                                    Hi Team, Currently, if I need a data from a newly added field on a product like Zoho CRM, I need to refresh the whole module to get the new field. This is taking much time for the data to be visible. If the data pull/refresh can be granularized to fetch
                                                                                                  • Lookup field in User module cannot look up to custom modules!

                                                                                                    Hi there, Expense has been great so far but it's sad to see that a simple thing such as allowing a lookup to custom modules from the Users module is not yet implemented. Hope to see this in the next release. Do you have any plan for that?
                                                                                                  • Trigger Zoho Cliq Channel Workflows for API Messages

                                                                                                    Dear Zoho Cliq Team, I hope this message finds you well. We have noticed that reminders or messages posted to Zoho Cliq channels via the API do not trigger channel-based workflows. This limitation means that any bot configured with a participation handler
                                                                                                  • Webhook Trigger for New Messages in Cliq Channels

                                                                                                    Hello, I would like to request a feature to enable webhook triggers when a new message is added to a Cliq channel. This functionality would allow us to seamlessly send important information from Cliq to other relevant systems. This webhook trigger can
                                                                                                  • Ability to Edit the "Current Job Title" dropdown field

                                                                                                    Current experience/Issue: When a user (candidate) uploads resume to Zoho Recruit candidate portal, some fields are prefilled with the info from the resume/cv correctly. However, we've observed that; 1. the "Current Job Title" dropdown field is usually
                                                                                                  • I'm getting an "Invalid_scope" error, even though I used an access token generated with the correct scope.

                                                                                                    I'm getting an "Invalid_scope" error, even though I used an access token generated with the correct scope. Here’s what I did in Postman: Generated the code to create an access token using the following URL: https://accounts.zoho.eu/oauth/v2/auth?scope=ZohoCampaigns.contact.UPDATE&client_id=<client_id>&response_type=code&access_type=offline&redirect_uri=https://1882-2-26-193-161.ngrok-free.app
                                                                                                  • Problem configuring/customizing sales pipeline steps

                                                                                                    Hello, I have created several sales pipelines with different stages in them. Unfortunately I forgot to properly configure these steps (conversion probability, forecast category). How can I modify and customize all these steps? Thnak you by advance M
                                                                                                  • workflow for bounced email gets triggered, but email is status = opened

                                                                                                    Hello, I have a workflow that sends me an email if outgoing email are bounced. Now I got some kind of this emails, but the corrosponding contacts have status = open at the email. Why this bounce-workflow is triggered? Reports > Email Reports > Bounce
                                                                                                  • Power of Automation :: Automatically start / pause / stop timer on task status update.

                                                                                                    Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-
                                                                                                  • Website Access Blocked (from one pc only) when attempting unattended access to any device

                                                                                                    Hello From one of my laptops I cannot access any remote device using unattended access. A Zoho Assist error page didplays 'Website Access Blocked. See attached.
                                                                                                  • Zoho Analytics to Zoho Sheets - automatic update?

                                                                                                    Hi all, If I create a zoho sheet from an Analytics Report or Analytics Data, is there a way for the zoho sheet to automatically update as the Report / Data in analytics updates?
                                                                                                  • Fixed Assets Register

                                                                                                    Thank you Zoho Books for adding fixed assets register. BUT there are certian tweeks that needs to be implemented. I found the following issues and seek improvements. 1) Fixed Asset Register Report in the Report Section has columns which are so much confusing.
                                                                                                  • Link to Desk tickets

                                                                                                    Hello, We are using Analytics to analyze data in Desk. Is there a way to embed a link to a ticket in reports? We'd love to be able to see the drill down data, and click a value in a result row that would launch the Desk Ticket in another window/tab. Thanks
                                                                                                  • Announcing new features in Trident for macOS (v.1.11.0)

                                                                                                    Hello everyone! Trident for macOS (v.1.11.0) is here with interesting features and enhancements to elevate your workplace communication and productivity. Let's take a quick look at them. Export emails. You can now export emails in the .eml file format
                                                                                                  • Build custom AI solutions with Catalyst’s QuickML capabilities in CRM

                                                                                                    Hello everyone, We’re thrilled to announce an improvement for our Zoho CRM Enterprise users: the ability to create custom AI solutions using Catalyst’s QuickML directly from Zoho CRM. As you may already know, Zia, Zoho CRM’s AI-powered assistant, offers
                                                                                                  • 【Zoho CRM】Webフォームに関するアップデート

                                                                                                    ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 「Zoho CRM アップデート情報」の中からWebフォームに関するアップデートについて紹介します。 今回、以下2点のアップデートがありました。 ダブルオプトイン(2段階の同意確認)後の確認メッセージのカスタマイズ 登録から確認まで一貫したユーザーエクスペリエンスを顧客に提供するために、カスタマイズされた確認メッセージを作成できるようになりました。 ダブルオプトイン認証メールのカスタマイズ 顧客に最初から興味を持ってもらえるよう、パーソナライズされたメールを作成できるようになりました。ユーザーのブランドに合った本文を作成し、パーソナライズすることで、様々な顧客に対応することができます。
                                                                                                  • Converting Time and Time Zones

                                                                                                    Hi Everyone I am trying to convert a time Zone to the local time of the user. I am fetching some data from an API, and it is coming back in this format: 2024-12-09T16:49:23Z This is in UTC/GMTZulu time. I am looking to convert it to the user time. In
                                                                                                  • Tip of the week 34 - 5 ways to maintain your email list

                                                                                                    A proper email list often reflects the reach of an institution. This reach is coveted by all but achieved by some. We often forget about drawbacks and incline towards numbers. Success is often reflected by quality and not quantity. This simple message reverberates in maintaining a hygienic email list. Here are five tips which will help you maintain a proper email list.    Organic email lists   Non-stop competition can make us susceptible to shortcuts like buying and renting lists from third party
                                                                                                  • Whatsapp Limitation Questions

                                                                                                    Good day, I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration. Will WhatsApp buttons ever be possible in the future? Will WhatsApp Re-directs to different users be possible based
                                                                                                  • Can not send campaign

                                                                                                    Hi, I'm trying to send a newsletter to my subscribers, but seems is not working - or maybe I did some wrong steps re. upgrades. I'm the admin for this account, no other person is using Zoho for my campaigns and I did not access the platform during last
                                                                                                  • Multilingual Newsletter

                                                                                                    Hi, Can Zoho campaign give the possibility to create and send a campaign in English and French, giving the possibility to the person receiving it to switch from default language chosen for a campaign? thnaks
                                                                                                  • Add Comment/Notes to Each Action in Zoho Flow for Internal Documentation

                                                                                                    It would be great if Zoho Flow could introduce a field to every action where we can make an internal note about why we are doing something with a specific action. This is especially helpful if more than one person from the organization handles automation
                                                                                                  • Tip of the week 03 - Sending emails in batches

                                                                                                    Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
                                                                                                  • Sites Speed and Performance Grades

                                                                                                    I noticed that there are no recent inquiries or complaints about load speed or performance issues with Zoho Sites websites. However, I wanted to understand what Zoho has done to ensure that speed remains optimized, images are compressed and lazy loaded,
                                                                                                  • Feature Request - Configurable Payment Icons + Pay Now link in email.

                                                                                                    The PAY NOW buttons (icons) on invoices are really small. It would be great if we could make that a big, colored icon. Better would be to add a button to emails as well. 
                                                                                                  • Survey end date extension

                                                                                                    Hi, Is there any way to extend the end date of my survey? I needed more time in finding respondents that is why I need to extend the end date of my survey. Help. Thanks
                                                                                                  • AI read notes or explanation

                                                                                                    It would be such a great feature to have AI voices be able to read our Notes or Explanation If not having the AI speak the notes at run time, how about a feature where inside of Zoho Show you can have it look at all the notes of all the slides and have
                                                                                                  • Help with technical problem

                                                                                                    Hello, I want to make it so I can say how many days are left until a date is reached, and for it to give me a status on if its VALID, EXPIRED, or ABOUT TO EXPIRE, but the problem I'm having is I want it to be compared to the date every day, not just the
                                                                                                  • Managing Prepaid Hours for Consulting

                                                                                                    We are a consulting firm that bills clients a flat upfront annual fee plus an hourly rate and offer a discount for pre-paying a block of hours. Hours that surpass the pre-paid block are billed monthly at the normal rate. If there are any pre-paid hours remaining at the end of the project they are banked for future use. I'm not seeing a method of doing this in Projects/Books/CRM... thoughts?
                                                                                                  • Email Verification Tool

                                                                                                    Hi there, just came across this tool for Google Sheets https://www.producthunt.com/posts/email-verification-tool-for-google-sheets-2 How would one do to automatically verify/validate email addresses entered on the CRM in a similar way?
                                                                                                  • Get DealID when Deal Created?

                                                                                                    Hi What's the easiest way to grab the DealID when a deal is created?  I want to add it to a custom field on the deal. Thanks
                                                                                                  • ZOHO Widget SDK not loading in html

                                                                                                    I have this code below, I have imported the widgetsdk however I get the error shown in the image, I have tried many different ways of importing and initiating the function ZOHO but nothing is working. can someone explain what I'm doing wrong, if I am
                                                                                                  • Enhancements to Zoho Corp Help Center "Team Requests" View

                                                                                                    Dear Zoho Team, I hope this message finds you well. The ability to view both my tickets and my team’s tickets in the Zoho Corp Help Center is a fantastic feature, especially as the focal point for Zoho in our organization. However, we’ve encountered a
                                                                                                  • Projectwise budget ---

                                                                                                    Can we have a Project wise subject in addition to the Monthly, and quarterly ACCOUNT LEVEL budget?
                                                                                                  • WorkDrive API Documentation

                                                                                                    WorkDrive provides users and developers an extensive set of APIs to help integrate functionalities of Zoho WorkDrive with other Zoho applications and third-party tools. We have published the official WorkDrive API Documentation page for all external users.
                                                                                                  • Error 403: Forbidden When Updating Email Signature via API

                                                                                                    Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 Forbidden
                                                                                                  • Next Page