Zoho's biggest issue is unaddressed - Slowness
I am sure most people reading this post also experience the very slow response times of Zoho CRM. If you read the hundreds or thousands of posts on the topic...you will see that Zoho tries to take each poster offline to solve their problem as if it were a web browser tuning issue. It is not a web browser tuning issue, it is very certainly a symptom of not purchasing enough server infrastructure (whether its the IP pipes, Disk I/O, Server I/O I don't know) which is probably a symptom of not charging people to use it.
There are other issues with navigation and search of your customer DBs on CRM that are frustrating, but I account for these as the result of getting something free and can live with them. Unfortunately, performance of access is something that is hard to live with because it impacts your productivity during the day when you have to sit for 15 seconds staring a "loading" button waiting for your input to pop up...which if incorrect requires you to do it again ...so these navigation and performance issues compound each other.
Zoho - Please do yourselves a favor and charge $10 each month minimum and promise to use the investment on infrastructure which will increase performance. I am sure that most will happily pay this for a better performing CRM.
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There are other issues with navigation and search of your customer DBs on CRM that are frustrating, but I account for these as the result of getting something free and can live with them. Unfortunately, performance of access is something that is hard to live with because it impacts your productivity during the day when you have to sit for 15 seconds staring a "loading" button waiting for your input to pop up...which if incorrect requires you to do it again ...so these navigation and performance issues compound each other.
Zoho - Please do yourselves a favor and charge $10 each month minimum and promise to use the investment on infrastructure which will increase performance. I am sure that most will happily pay this for a better performing CRM.
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