SalesIQ: Company logo always shows
I set my SalesIQ widget to show the logo. Then I turned it off because it looks bad. But it still shows. I've cleared cache, and tried multiple browsers. It's still there.Update time since the user leaves the website
Hi, I have a question about the operation of the display panel of online visitors Can we configure the update time since the user leaves the website? I have verified that the time of update since a visitor leaves the web until it disappears from the panel is 1 minute, I think it is a long time. Can we modify the configuration so that the info is updated faster? Thanks!Associate chat not working
I'm managing the administrator power of zoho one and we have installed sales IQ on our website. I have added my colleague as the associate. But he is not receiving any chats. Can you pls look into the same.Traffic channel - missed chat
Hi, how could we know traffic channel when messages goes to "missed chat"? Thank you so much for your kind replyCan time to receive a daily report be changed?
Please let me know how to change. This daily report comes from zoho SalesIQ service.Zobot forward to a different department
I am setting up a bot using Zobot -> SalesIQ Scripting. I know that I can use response.put("action","forward"); // This will forward to an agent in the department that the customer selected. However is there a way to have the bot forward the customer to a different department?Sessions Sales IQ
I started a query for this, but we want to migrate to Sales IQ. We want to know, what is a session in Sales IQ and how are chat sessions counted in Sales IQ?Help - settings / info regarding Criteria to Trigger Bot (so not to annoy repeat visitors)
Hello, I cannot find more detailed information on "Criteria to trigger bot" settings. I realise some settings are obvious...but others are not eg. "Number of past chats"; does this include bots? Does it include bots that visitor did nor respond to? Is there any help page that provides information on the various criteria options? Meanwhile, could you please help with this requirement? — "Settings to show the bot only 1 time to a person within a 14 days" eg. For all visitors show "Zobot X", but onlyMigration from US server to EU
What is the procedure to migrate from US server to EU? Whom should we contact?Cheers to the SalesIQ team for helping with the chatbot!
Hello :D I'd like to share with all of you my "behind the scenes" story about creating the chatbot for out Sales.Rocks platform, by collaborating with the Zoho SalesIQ Team. https://blog.sales.rocks/the-challenge-behind-creating-a-chatbot/ We are grateful for your help, for all the hard days and tasks, we really appreciate you, because the final result is perfect. SalesRocky is alive! :)Zobot publishing
Hello, I have wrote a zobot to be published. Once published, if changes require can I retract? What will happened to the old chat widget below? Thanks <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"6963279d93c75c0ed822a8ee3ca842845cf03b3ee959087c8a6307d0cc1cb0925d5fe629768af6d9a03793700d9418c2", values:{},ready:function(){}}; var d=document;s=d.createElement("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true; s.src="https://salesiq.zoho.com/widget";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);d.write("<divIntegrated Zobot (Dialogflow) only working sometimes
Hi, I'm super happy with the progress for the Zobot and for integrating with Dialogflow and merging the SalesIQ chat with Zoho Desk - so great work!!! Though, I have a small problem: when testing my bot on my webpage, it only appears sometimes. Normally what happens is that it only shows the normal SalesIQ chat, and if I don't accept the chat as a agent for 60sec, it gives the standard message for no agents available. However, at this point it does not show the Zobot, instead it does not allow theZobot-Dialogflow 256 character limit for a message
Hi, Could you, please, catch and handle Subj exception and show in Zobot DialogBox a message for user to change his input or connect an operator. Now Zobot just hangs on after 256+ characters long user input. Thank you in advance! CRMOZDMARC message in all customer emails and sending from systemgenerated@zohosalesiq.com
We are having real problems configuring sending of emails from SalesIQ properly. Every email sent to customers shows the following message at the top of the email and is sent from systemgenerated@zohosalesiq.com instead of our Helpdesk email address we set in the SalesIQ setup. Note : Sender's email address can't be set as the "From Address", as the DMARC policy implemented might block the emails that aren't sent via client servers. However, when the recipient tries to reply to this email, it wouldZia Skills Chatbot Conditional Routing
Hi Sales IQ community. A week ago, I wrote about an issue we have with our Zia Skills chat bot, that we managed to program the single answers in the Sales IQ bot but we haven't figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question. Zoho claims that this can be done, but doesn't provide any sufficient documentation for it. When I asked for help about it,Restrict Chat on Mobile Devices
Hi, The majority of our users will be using the chat from within our website. When accessing our site from a smartphone, I noticed the chat button takes up too much space. Is there a way to hide the Chat With Us icon and not allow chats on devices with a small screen such as mobile phones? Tablets would be ok.SalesIQ Zobot DialogFlow do not detect the language right
1. I created the SalesIQ Zobot on DialogFlow platform (default language is Russian, plus two option languages English and Ukrainian) 2. I placed the SalesIQ code on the website crmoz.com (default language is Russian, plus Google translator for websites) The problem is: SalesIQ detects the language of the website as Russian, but the bot answers in English. Obviosly, SalesIQ does not tranfer correct language to the Dialogflow. The question is: When could it be fixed? Many thanks!Conditional Answers Zoho Bot
Hi Sales IQ community. While we managed to program the single answers in the sales iq bot using Zia skills, we do nothave figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question. My issue is that the documentation provided is not sufficient, are there any example bots online with documentation from which we could learn? We have scanned the zoho documentationUse data from URL to create CRM Contact
Hello! I've got a client that uses a referral link to a portal we've built for them. In this link, it sends us the necessary information for us to identify the user accessing the portal, name, email, address, etc. Is there a way to break down this URL and use the information from it to create a CRM contact? I checked Flow and SalesIQ doesn't have triggers for something like this. We would want it to create and/or update contacts based on the information it gets. Here's an example of the landing URL:Get potential leads delivered to your mailboxes!
Save the time that you spend on our Visitor History tab examining the logs, and filtering out hot prospects, by scheduling emails at periodic intervals of time. Let's see what you will have to do to get this done! Now quickly scoot back to your Zoho SalesIQ, and schedule periodic emails right away! Best, BalaError GET
I get a clogo / 0_668760649 / photo.ls? nps = 404 404 error How to fix ?Adjuntar archivos en Sales IQ
Hola, Una duda: Cuando un usuario está activo desde Salesiq y me llega en tiempo real su solicitud, puedo adjuntarle desde el chat un pdf (tanto desde la nube como desde el ordenador). Pero cuando el usuario no está activo y quiero contestarle desde Salesiq a algo que me solicitó hace un día (por ejemplo), la forma más directa es darle a enviar correo electrónico. Cuando hago esa operación y necesito adjuntar un documento, solo me da la opción de subir archivos desde mi ordenador. Hay alguna formaregarding zoho sales iq chat window customization
I want customize sale iq chat window .I want to add phone no box to bedisplayed in chat popup. Plz provide solution.Options ain't displaying
As I am a non admin and I have to link my Zoho SalesIq with my Zoho CRM, and I also have the admin's email address and the Zoho DESC key. But however my settings in zoho salesiq consists of only four options which are Operator(s) Company Department(s) Blocked IP's Templates I am unable to find the integration option in my Zoho salesIq How can i resolve this ?? If not how can i integrate my zoho salesiq with zoho crmAny documentation on the bot in salesiq located in settings ?
So i see the option for bots. I also see that it uses deluge as the scripting language. I would also like to know more about the zia coming that shows at the bottom of the page. Will you need to know deluge in order to implement zia or will that be prebuilt and easy to configure? Reason I ask is because i never heard of deluge scripting language till i started playing with the bot. I also see that there are templates you can use. I have been playing with them, but i don't know much about deluge makingSignature Live chat: An instantaneous gateway to initiate chat!
Hello buddies, Today, let's see how to harness the maximum out of Zoho SalesIQ's signature chat feature. Well, let's just quickly delve into the details. Say you send out an email campaign, that discloses all the deals and offers that your customers could avail as a part of the end of season sale going on in your store. And say your team constructed the mail so brilliantly that any customer who reads it would definitely want to come down to your website and buy your products. But back to reality,Issue after installation of Zoho SalesIQ
After inserting the salesIQ code in our web site, visitors are able to reach us and chat with us but we found the following two issues which need to be resolved: 1. The salesIQ code is inserted in the home page. However, once the visitor has gone to a different page from the home page, when he wants to return to the home page he is not able to return. The screen is white and getting stuck there. After removing the salesIQ code, we are again back to normal. 2. Voice chat is working when the operator#1 Departments: To group your operators based on their expertise and field experiences
We all know that Zoho SalesIQ has an exclusive section for " Department(s) ". But have you ever wondered what are all the values that it adds up to your business routine? Need not worry, this post exclusively throws light on all the benefits that you'll gain out of using our Department(s) section to segregate and categorize the operators of your firm based on their skill sets, specialization and field experiences. But what's the whole point of the so called "Departmentalization"? Just imagine howalternation of the automation intelligent triggers
Hello! I would like to ask, can a chat window automatically be displayed on a selected page on the site in the period from 9am to 10am. Then, from 10am to 11am, automatically be displayed chat invite on the same selected page? Regards! YanaHow to Show Chat Window Only Particular Page
I would like to ask what we can do to show the chat window on a particular page of our site. And on the other pages do not show the chat window. Do we need some complicated code? Or 5-6 order to complete?Sales IQ
Hi I have around 5 sales IQ account integrated for my application, In one of the account i am able to request other chat person to join or i am able to transfer the chat..... but for the rest of the account this is not possible. Could you let me now how to enable this feature for all the chat users's ? Thanks VikhramList of visitors for 9 hours on day
I want to make a list of visitors to the site for yesterday but not for the whole day (24 hours) and from 9am to 6pm. As our working day is from 9am to 6pm, we want the list to cover only visitors during our working hours. I would be very grateful to anyone who could help! Regards, YanaAdditional info added to missed Livechat
Steps to reproduce: Start Livechat session Fill in Name, email, department, question. Let Livechat ring but do not answer Livechat then switches to Sorry we missed you! Leave a message and we will get back to you shortly. Add additional information where you left your questions Hit submit. The additional information you added does not get included in the created ticket.Hiding visitors by the frequency of visits
I would like to ask you if there is a setting that, according to the frequencies of the visitor's entries, hide from the rings? For example, If particular visitor come 3/4 times for 10 minutes.We miss 55% of chats
Hi! I checked the statistics and found out that we miss 55% of chats during the WORKING time however all our users are online and keep the tab open. This is pretty bad. For years the situation has not been changed. I think the problem takes place due to the fact that you rely on browser, and it makes SalesIQ tab inactive after some time. But I am not sure about this. If this is true, then we need a solution to make sure we receive a chat call regardless of the browser activity. AndreyIs it posibble to track users on Sales IQ trought e-mail sents from Zoho-CRM
Yesterday I discovered that Sales IQ is able to track visitors that came from an e-mail sent by Zoho Campaigns. The question is the following. Can I track users that clicked on a link that was included in an e-mail sent from Zoho CRM. If that´s the case: How I should proceed to activate this feature? Thanks in advance. Added: This is crucial for me. Can someone help me with this please?Using Articles in Zoho Sales IQ
When using articles in the chat window only articles from one department (>>Settings>>Templates>>Articles) are shown to the website visitor. Is this a known bug? Or is there a way to fix this?Pave a slick pathway to connect the chat windows on your website with social media channels!
As discussed earlier , it is not necessary that your website should always be the only gateway for your visitors to initiate chats with the operators of your firm. We saw how to set up signature stamp in your email campaigns, now let's see how to set up a signature stamp in your Facebook or Twitter posts. Ergo, bridging the gap between the chat windows on your website and social media channels. Say, you plan on posting an article disclosing all the details about the food fest that you are goingZoho Chat Widget Doesn't Display in Zoho Mail
The Sales IQ Chat widget works great on the website but will not display in Zoho Mail. Please let me know when you have fixed this. thanks, PaulGmail Chat Widget Unreliable
The Gmail Chat icon displays but shows me available to chat late at night and not available during business hours. Almost like it's backwards, (although I haven't had time to check the actual times). It works correctly on the website. I won't be able to use this. Please let me know when this is fixed.Next Page
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Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the designRedefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way toSalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of manyEnrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
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Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicateWhy should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a