Improvements to Zoho Desk's Social Module

Leveraging social media as a support channel has been a challenge for companies large and small. Owing to its high engagement levels, the number of people taking to social media to voice their concerns has been on a steady rise. In response, brands are becoming more aware and strengthening their social support strategies to ensure quicker responses and timely action.

At Zoho Desk, we have always recognized the value of social media as a support channel. Over time we've made improvements to our Social module to help you leverage it better and stay on top of interactions on your social media. The revamped Social module structures your social media accounts into "brands". This means, you can now manage Facebook and Twitter pages associated with a given brand, together. By addressing the challenges of the previous version in this revamp, we take you a step closer to efficient social media management. Learn more about it here.

If you are currently using the Social module within Zoho Desk, here's what you need to know:

We are replacing the old Social module and making it mandatory for users to migrate to the new one. When you click on the 'Social' tab within Zoho Desk, you will see a pop-up notification that helps you to migrate to the revamped module (refer to the image below). Click on 'Migrate Now' to proceed. To learn more about how to set up the revamped Social module, please refer to this document.

We understand that this is a considerable change, but we believe it is for the better. We encourage you to migrate to the revamped module at the earliest opportunity. After August 10th 2019, all accounts will be migrated to the revamped version automatically.

Feel free to comment below with questions, feedback or clarifications. We're always looking to hear from you.

As always,

happy ticketing!

Cheers,

Team Zoho Desk

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