Drag-and-Drop Customization Interface for Help Center in Zoho Desk
Hi Zoho Desk Team,
We hope you're doing well.
We’d like to submit a feature request regarding the customization of the Help Center in Zoho Desk.
🔧 Current Limitation:
At present, Help Center customization options are quite limited through the Zoho Desk interface. While a few basic changes can be configured directly, most meaningful customization—such as layout changes, branding tweaks, or adjusting the structure and translation—requires direct editing of HTML and CSS. This creates a barrier for teams that do not have dedicated developers.
💡 Proposed Enhancement:
We kindly request the addition of a drag-and-drop visual editor for customizing the Help Center. The goal is to enable users—especially non-developers—to design and personalize their Help Center pages more easily, with no coding required.
We recommend looking into inspiration from Zoho Landing Page Builder, which already offers an excellent and user-friendly visual editor. Bringing similar capabilities into Zoho Desk would greatly enhance accessibility and flexibility.
🔤 Additional Suggestions:
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Support for editing and translating section titles and UI text directly from the visual editor
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Option to easily reorder and manage categories, sections, articles, and widgets
🎯 Benefits:
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Empower non-technical users to fully manage and style their Help Center
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Reduce reliance on developer resources
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Improve brand consistency and customer experience
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Increase adoption of the Help Center among organizations
We believe this enhancement will make a significant positive impact on usability and accessibility of Zoho Desk's Help Center customization.
Thanks for considering this request, and we look forward to hearing your thoughts.
Best regards,
Ram
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Ram Freedman
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