Email-In and Email Deliverability Enhancements

Email-In and Email Deliverability Enhancements

Greetings,

We're excited to announce a new feature that enhances the email experience in Bigin: Custom "From" addresses for Email-In replies. Now, both confirmed organization email addresses and the email addresses you use to sign in to Bigin can serve as "From" addresses in Email-In. Additionally, you can apply domain validation via SPF and DKIM keys after this process to further enhance your email setup.

Custom "From" addresses for Email-In replies enabled     

  • We've now enabled the use of custom "From" addresses for Email-In replies. Both confirmed organization email addresses and the email addresses you use to sign in to Bigin will be automatically available as "From" addresses in Email-In. This eliminates the previous limitation that restricted replies to email aliases ending with biginmail.com.
    • Any emails sent to a custom email address, such as support@zylker.com, can be made available for Email-In by forwarding them to an email alias—for example, support@zylker.biginmail.com.

      However, if you attempt to reply to the received email within Email-In, it will be sent using the email alias       support@zylker.biginmail.com, potentially causing confusion for the receiving party, as they might expect the reply to come from support@zylker.com. The custom "From" addresses we've introduced solve this problem by allowing you to use the custom email address (added as the organization's email) as the sending email address. 
    • The email is still sent through Email-In, but with the custom 'From" address set to the organization's email.
    • Once the above process is done, you can validate the domain using SPF DKIM keys.

Enhancements to Email deliverability

Sending emails to customers is a fundamental and crucial feature of any CRM system. It's essential that emails sent from Bigin have excellent deliverability, minimizing bounce rates and avoiding spam folders.

What issue are we addressing? 

When a customer configures an IMAP email within Bigin, emails are sent through the SMTP server associated with that mailbox. In such cases, spam-related issues depend on that specific email server and don't affect Bigin's reputation.

However, in scenarios involving mass emails, organizational emails, or emails sent without configuring a mailbox, emails are sent directly from Bigin servers. If a significant number of these emails end up in spam or get blocked, it can negatively impact the credibility of Bigin's servers and potentially lead to blacklisting, thereby affecting the deliverability of all emails sent through Bigin.

Changes made  

  • The "Add Domain" button has been removed from the Email Deliverability page. Domains are now automatically included on the Deliverability page, eliminating the need for manual addition.
  • The "Delete Domain" button is no longer available on the Email Deliverability page, streamlining the domain management process.
  • The custom domain email addresses that users use to sign in to Bigin will now be displayed on the Deliverability page by default, improving visibility and usability.

How do we plan to address this? 

Now, when you add a new email address to your organization, the associated domain is automatically added to the Deliverability settings. To use your organization's email address for sending emails from Bigin, you need to verify the domains manually.

You can validate email domains for both the Primary Server and Email-In server based on your needs. For users with Email-In installed, the Email-In server is visible.

For example, if you want to use a specific domain only for sending emails from Email-In, you can validate that domain for the Email-In server only. Unverified email domains are marked with a red alert icon.

Email authentication involves a two-step process:

  1. Automatic domain addition
  2. Domain validation
Once a new email address is added to the organization's email addresses, the corresponding domain is added to the Deliverability settings. You'll need to manually verify them to start using your organization's email address while sending emails from Bigin. Validating it helps avoid email bounces and other problems mentioned earlier.


To learn more about Email Deliverability, please view the following help documents:
Notes 
  • The maximum domain count has been raised to 20 for both trial and paid plans.
  • Starting on January 30, any organizational emails that have not been validated will be unable to send emails.
  • The IMAP address cannot be used as the sender address when sending emails in email-in.
That's all for these enhancements. We sincerely hope you find these improvements useful. Watch this space for future announcements.

Thanks!

    Access your files securely from anywhere








                            Zoho Developer Community



                                Bootcamp
                                Community
                                Pricing
                                Webinars
                                What's New
                                Integrations
                                Contact Support
                                Contact Sales
                                  Zoho Survey Resources
                                    Features
                                    Survey Templates
                                    Integrations
                                    Community
                                    iOS Mobile Surveys
                                    Pricing
                                    Android Mobile Surveys
                                    Insurvey Blogs
                                    Insight Blogs
                                    Tips & Tricks





                                                Latest Feature Updates

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts




                                                      Zoho SalesIQ Resources


                                                            Manage your brands on social media
                                                            Access Zoho Social

                                                              Zoho Pagesense Resources


                                                                  Zoho TeamInbox Resources

                                                                    Zoho DataPrep Resources


                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner









                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Best practices for the Zoho Desk Mobile App:Part 1

                                                                                                                In focus: Empowering the field and frontline customer support representatives Imagine having to carry your computer everywhere to respond to customers, handle escalations, and update your process. This series presents you with efficient tips to handle

                                                                                                              • dealing with post dated cheques

                                                                                                                Hi, can you help me please the best way to deal with this We sell an item of three months duration that is paid for with post dated cheques in monthly stages example - item is sold £3000 Cheque 1 is for £1000 due at time of sale (say Sept) cheque 2 is dated 25th of next month (Oct) cheque 3 is dated 25th of next month +1 (Nov) Now, with invoice number one it's simple - i send a standard invoice as usual But with the other two here's what i want zoho to do next month i want it to send an invoice on

                                                                                                              • Cliq iOS can't see shared screen

                                                                                                                Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

                                                                                                              • How to install Widget in inventory module

                                                                                                                Hi， I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?

                                                                                                              • SQL Table slowed to a crawl

                                                                                                                Hi all - I seem to have noticed an update. Now whenever I am typing in the script field for the SQL tables there is a huge delay and it is all very slow. This has never been the case for me in over 5 years of using Analytics - I really hope it's fixed

                                                                                                              • Paid Support Plans with Automated Billing

                                                                                                                We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The

                                                                                                              • editing/applying online payments

                                                                                                                We have customers who pay part or all of an invoice and then cancel their service and want the payment as a credit to future work. It would be ideal if we could make it an excess payment and then void the invoice. I can't make it an excess payment because

                                                                                                              • Contacts per department

                                                                                                                Hello, Is it possible to limit Contacts to a Department? Thanks

                                                                                                              • Good news! Calendar in Zoho CRM gets a face lift

                                                                                                                Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activities

                                                                                                              • Is there a plan to allow for the hierarchical organization of Customers / Companies in Zoho Billing?

                                                                                                                We have a few customers who have organizational structures that we haven't quite found a way to deal with in Zoho Billing. In CRM, these sub-companies (or subsidiaries or whatever you want to call them) all have another CRM account as the parent account.

                                                                                                              • This site can’t be reached mail.zoho.com took too long to respond

                                                                                                                In my office at any system, we couldnt able to login zoho email. it shows " This site can’t be reached mail.zoho.com took too long to respond". please fix it soon.

                                                                                                              • Credit Management: #2 Configuring Right Payment Terms for Credit Control

                                                                                                                Think about the last time you ordered something online and saw that little note at the checkout, "Pay on Delivery" or "Pay later". It's simple, but it actually sets the tone. As a business owner, you know exactly when payment is expected. Now, imagine

                                                                                                              • Can send email from zoho mail, but can't receive any.

                                                                                                                Hi, My domain is sattvameditationresort.com. I've updated MX records with those of Zoho. But i can't send any mails to this email id from gmail. I have checked the MX status with MXTOOLS, its showing the correct entry either. The error is as shown below:

                                                                                                              • My domain did not activate

                                                                                                                Hi, my domain (apsaindustrial.com.ar) did not activate, and the phone verification message never arrived. Please would you solve this problem? Thanks.

                                                                                                              • Host not found?

                                                                                                                Howdy! So i'm trying to add my custom domain for with the mail server. I have 100% control of my DNS and have tried every single option (TXT, CNAME, and even HTML) multiple times, ensuring i did it properly, to no luck. I get the same error message every

                                                                                                              • Emails are going to notification folder and not in inbox

                                                                                                                emails are going to notification folder and not into inbox

                                                                                                              • Error AS101 when adding new email alias

                                                                                                                Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

                                                                                                              • Related list Mobile Device

                                                                                                                Hello, We use an the Zoho creator application to make reports linked to Accounts. On the computer: it's easy to go the Account and see all the created reports in the related list below On iPad/Phone ZOHO CRM APP: we cannot see the reports on those accounts

                                                                                                              • Report on opportunities showing only the last note added.

                                                                                                                Hi I need to create a report that shows the most recent note added to each opportunity. This is so management can see what the latest update is according to the assigned salesperson. One workaround is to use the status field but this implies added manual work and mistakes as the salesperson would have to copy the existing status to a note before adding the latest status... otherwise the activity history would be lost. My current workaround is a report on Notes with Opportunities as the related module.

                                                                                                              • Please add Zelle as an online payment option

                                                                                                                Hello, I would like to request Zelle be added to the online payment service providers for Zoho Invoice. Considering how ubiquitous Zelle has become as a way to pay people via the major banking institutions, I feel like many freelancers would benefit from

                                                                                                              • Zoho Sheet for Desktop

                                                                                                                Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

                                                                                                              • This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

                                                                                                                Hello, Just signed up to ZOHO on a friend's recommendation. Got the TXT part (verified my domain), but whenever I try to add ANY user, I get the error: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I have emailed as well and writing here as well because when I searched, I saw many people faced the same issue and instead of email, they got a faster response here. My domain is: raisingreaderspk . com Hope this can be resolved.  Thank you

                                                                                                              • Getting Project Template List using the REST API

                                                                                                                I am trying to confirm that I can use the REST API to create a project using a project template. The API documentation indicates this is possible by providing the Template ID, but it is not clear at all how to get a list of available Project Templates

                                                                                                              • How to display the CONTACT ID in the Contact page

                                                                                                                Hi, I've seen this conversation below and it is exactly the same question I'm raising now, but unfortunately the last message is not solved https://help.zoho.com/portal/community/topic/show-contact-id-while-editing-contact-form I need to show the ContactId and I don't know how to do this. The last message included in the conversaton shows the way but not it is not completed. "I am sorry by default we do not have the option to show the record ID for the contacts in the field in a record. When you

                                                                                                              • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

                                                                                                                Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

                                                                                                              • Create Canvas list view templates from images powered by Zia

                                                                                                                Currently available for all paid editions of Zoho CRM in the US, EU, IN, JP & CN DCs. Designing a personalized CRM interface just got even easier. In today’s fast-evolving digital landscape, AI is transforming the way we work by automating complex tasks

                                                                                                              • Painfully Slow Zoho mail

                                                                                                                Since yesterday Zoho Mail seems to have starting functioning very slowly and having a few bugs. It's slow to open mails, slow to send, slow to change between email accounts. Sometimes clicking on a particular folder (eg Sent folder) stops working and

                                                                                                              • "Wrong password or login" Problem to configure Zoho on MAIL App on my Macbook

                                                                                                                Hi, I'm having problems to configure my e-mail on my MAIL App(Macbook pro). My e-mail is hari@trespontoum.net Actually was working perfectly, and still working on my Iphone. My MAIL App prompt me that my login or password is wrong. I tried to change 3

                                                                                                              • "User already exist in your org"

                                                                                                                Hello, I've just read a discussion about this issue, which didn't solve my problem. I'm trying to add the following emails: sales@kiss-my-boutique.co.uk returns@kiss-my-boutique.co.uk orders@kiss-my-boutique.co.uk I'm getting an error message each time I try and add them. None of them are primary or secondary emails and none of them have been created as users before. I know this as when I try and login and do 'forgot my password' all I get is an error message saying 'user invalid'. Please advise.

                                                                                                              • Operation Not Permitted

                                                                                                                Hi, I have problem in adding user after verifying the domain but it seems like error appeared which is "operation not permitted". For your information, I had delete other domain before did it.

                                                                                                              • Email forwarding setup fails

                                                                                                                I'm trying to set up email forwarding from my Zoho email to my gmail address. I followed the directions to set up email forwarding here: https://www.zoho.com/mail/help/email-forwarding.html. I did only steps 1-6. After doing this, rather than setting

                                                                                                              • Passing the CRM

                                                                                                                Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when

                                                                                                              • Shopify store email issues- Not getting emails

                                                                                                                Hi We have migrated from Microsoft outlook to Zoho back in March, we have a shopify store, the domain is hosted on namesilo, not shopify, I have seen some people here complaining about not getting emails from customers who fill out the contact form on

                                                                                                              • How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.

                                                                                                                How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.

                                                                                                              • Invoice Discount Account

                                                                                                                Is there a way to change the account used for Discounts applied to an invoice? The current Discount account (ZB native account) type is an "Income" type. I would like to change it to "Other Income", but that is not possible, I am assuming because it contains

                                                                                                              • Need Inactive accounts to be visible in Reports in Zoho Books

                                                                                                                I N=need Inactive accounts to be visible in Reports in Zoho Books to do recons of the accounts but when i see the same they are not visible in the Accountant - Account Transactions report

                                                                                                              • API Support for Creating Invoices with Batch-Tracked Items

                                                                                                                Hi Zoho Community, I am working on an integration where we create invoices in ERPNext and push them to Zoho Books. I need to send batch-tracked items (batch numbers) when creating invoices. I could not find any reference in the Zoho Books API documentation.

                                                                                                              • javax.mail.authenticationfailedexception 535 authentication failed

                                                                                                                Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha

                                                                                                              • Phantom Opening Balance

                                                                                                                While experimenting w/ creating a composite item, Zoho added funds to Petty Cash and added Bank Account equal to previous day's balance. I'm unable to undo the adding of funds. Attaching screenshots of both bank account and petty cash transactions.

                                                                                                              • Importing customer comments and multiple shipto addresses

                                                                                                                I am evaluating Zoho Books and have most of my data imported with two exceptions: (1) Import customer comments - in my current system I have several comments of different types, and I need to bring these into Zoho. Preferably Books customer records, but

                                                                                                              • Next Page