Tip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'

Tip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'

Hello everyone!

We're excited to be back with another helpful tip this week. In our previous post, we covered the process for initiating a session. If you missed it, you can catch up by clicking here.

This week, we'll dive into the details of how a customer or remote device user can join a session.

Joining a remote support session with Zoho Assist is a straightforward process, and we've got you covered whether you're using a Windows PC, Android device, or Linux OS. Here's how you can seamlessly connect:

Session ID: Visit join.zoho.com, enter your technician's provided Session ID, and click Join Session.

Session link: Open the session link from your technician, enter your name, and click Join Session.

Email invite: Click Join Session in the email invite from your technician.

After performing any one of the above mentioned methods, download the prompted file in the next screen, and follow the instructions to execute the  downloaded file, and click Join to connect.

Android devices: Download the Zoho Assist-Customer application from the Play Store, enter the session key, and follow the screen sharing prompts.

iOS devices: Download the Customer App- Zoho Assist from the App Store, enter the session key, and follow the screen sharing prompts.

Joining from Linux OS: Open the session link sent from your technician. Download 32-bit or 64-bit based on your system. Right-click the downloaded Connect application and enable Allow executing file as program under Properties. Then, double-click Connect to join the session.

Here's a detailed guidance on starting a session.  

No matter your device or operating system, joining a Zoho Assist remote support session is a breeze. Stay connected and get the assistance you need effortlessly.

Feel free to share your own tips and success stories in the comments.

 


    Access your files securely from anywhere

        Zoho Developer Community




                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day



                                      Zoho Marketing Automation


                                              Manage your brands on social media



                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Kaizen

                                                                            Kaizen

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now