Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs

Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs

Hello everyone!

Welcome back to another post in our Kaizen series. 

In this post, we will look at how you can manage picklist fields in Zoho CRM using APIs. This topic was raised as feedback to Kaizen #200, so we are taking it up here with more details.



In this post, we will cover the following:
  • What is a picklist field in Zoho CRM?
    • Picklist vs Multi-select Picklist
  • Working with picklist fields via APIs
  • History tracking for picklists
    • What is history tracking for picklists in Zoho CRM?
    • Use case
    • Enabling history tracking for a picklist using the Create Custom Fields API

What is a picklist field in Zoho CRM?

A Picklist field is a drop-down field in Zoho CRM that contains a predefined list of values. While creating or updating a record, you can select one value from this list instead of entering it manually. This helps you avoid typing errors.

Example :
A Region field with values East, West, North, and South.
If a lead is from the East, the user simply selects East from the picklist instead of typing it manually. 

Picklist vs Multi-select Picklist
                                                         
                                                            Picklist

                                                   Multi-select Picklist

  Users can select only one value from the list. 

   Users can select multiple values at once. 

  A standard Region picklist works when a record belongs to only one region.

  Example : East

   A Multi-select Region picklist works when a record spans multiple regions.
   Example : East, North

Global picklist / Global set : User can create a picklist in common and associate the created picklist across the modules to maintain accuracy. Refer to Kaizen #161: Global Sets using Zoho CRM APIs for more details.

Working with picklist fields via APIs

Creating a picklist field using the Create Custom Field API

You can create a new Picklist field in a module by calling the Create Custom Field Metadata API. For example, you can create a picklist field named Region with the values: East, West, North, South.

Request URL : {{api-domain}}/crm/v8/settings/fields?module=Leads
Request Method : POST


Sample Input
When creating a picklist field, set its data type as picklist and provide the list of options, each with a mandatory display_value. You can also configure additional properties such as actual_value, lexical sorting, and color coding.


{
    "fields": [
        {
            "field_label": "Select Region",
            "data_type": "picklist", // Specify the data type as picklist
            "tooltip": {
                "name": "info_icon",
                "value": "Select your region here"
            },

    "profiles": [
                {
                    "id": "5725767000000026011",
                    "permission_type": "read_write" 
                }
 ],
            "pick_list_values": [
                {
                    "display_value": "East",  //The unique display value for the picklist, which will be displayed in the CRM UI. Use the display_value in API requests during create, update, and upsert operations.

                    "actual_value": "IN_East" //The unique reference value associated with the particular option.
                },
                {
                    "display_value": "West",
                    "actual_value": "IN_West"
                },
                {
                    "display_value": "North",
                    "actual_value": "IN_North"
                },
                {
                    "display_value": "South",
                    "actual_value": "IN_South"
                }
            ],
            "pick_list_values_sorted_lexically": true,   //Sorts options alphabetically. Default value is false.
            "enable_colour_code": true    //Allows color coding for picklist options. Default value is false.
        }
    ]
}


Note : To create a multi-select picklist field, set the data_type key to multiselectpicklist in the request body ("data_type": "multiselectpicklist").

Sample Response
{
    "fields": [
        {
            "code": "SUCCESS",
            "details": {
                "id": "5725767000007613005"
            },
            "message": "field created",
            "status": "success"
        }
    ]
}

Updating a picklist field using the Update Custom Field API

The PATCH - Field Metadata API lets you modify an existing Picklist field. Use the Get Fields Metadata API to get your picklist field ID. 

You can:
Here is a sample request that updates the Select Region dropdown field in the Leads module.

Request URL : {{api-domain}}/crm/v8/settings/fields/5725767000007613005?module=Leads
Request Method : PATCH

Adding a new option to the existing picklist field 

Sample Input 

{
    "fields": [
        {
            "pick_list_values": [
                {
                    "display_value": "Central", //adding a new option to the existing picklist field
                    "actual_value": "IN_Central"
                }
            ],
        }
    ]
}

Updating picklist 

{
    "fields": [
        {
            "profiles": [
                {
                    "id": "5725767000000026011",
                    "permission_type": "read_only" //updating the permission_type
                }
            ],
            "pick_list_values": [
                {
                    "display_value": "South Region", //updating the display field's value
                    "id": "5725767000007613010" //unique ID of the option 
                }
            ],
            "enable_colour_code": false //disabling color code for the options
        }
    ]
}

Note : Use the actual_value or unique ID of a picklist option to update its display value. Use the Get Fields Metadata API or Get Layouts Metadata API to get the details.

Removing existing options using Update Custom Layout API

To remove picklist values, keep only the required options in your input. Any options not included in the request will automatically move to the unused section.
First, fetch the required layout, section, field, and option IDs using the Get Layouts Metadata API. Then, in your request body, specify only the picklist values you want to retain.

Request URL : {{api-domain}}/crm/v8/settings/layouts/5725767000000091055?module=Leads
Request Method : PATCH

Sample Input 
{
    "layouts": [
        {
            "id": "5725767000000091055", //layout id
            "sections": [
                {
                    "id": "5725767000000209001", //section id
                    "fields": [
                        {
                            "id": "5725767000007613005", //field id
                            "pick_list_values": [
                                {
                                    "display_value": "Central",
                                    "id": "5725767000007626001"
                                },
                                {
                                    "display_value": "East",
                                    "id": "5725767000007613004"
                                }
                            ]
                        }
                    ]
                }
            ]
        }
    ]
}


Here, Central and East regions remain as active picklist options, and West, North, and South regions are moved to the unused section.

Updated response
Use the Get Fields Metadata API to check the updated response. The Central and East are still active options (type: used), and North, South, and West are inactive options (type: unused)
{
    "fields": [
        .
        .
        .
        {
            "field_label": "Select Region",
            "id": "5725767000007613005",
            "api_name": "Select_Region",
            "pick_list_values": [
                {
                    "display_value": "-None-",
                    "sequence_number": 1,
                    "reference_value": "-None-",
                    "colour_code": null,
                    "actual_value": "-None-",
                    "id": "5725767000007613013",
                    "type": "used"   //default option
                },
                {
                    "display_value": "Central",
                    "sequence_number": 6,
                    "reference_value": "Central",
                    "colour_code": null,
                    "actual_value": "IN_Central",
                    "id": "5725767000007626001",
                    "type": "used"
                },
                {
                    "display_value": "East",
                    "sequence_number": 2,
                    "reference_value": "East",
                    "colour_code": null,
                    "actual_value": "IN_East",
                    "id": "5725767000007613004",
                    "type": "used"
                },
                {
                    "display_value": "North",
                    "sequence_number": 4,
                    "reference_value": "North",
                    "colour_code": null,
                    "actual_value": "IN_North",
                    "id": "5725767000007613008",
                    "type": "unused"
                },
                {
                    "display_value": "South",
                    "sequence_number": 5,
                    "reference_value": "South",
                    "colour_code": null,
                    "actual_value": "IN_South",
                    "id": "5725767000007613010",
                    "type": "unused"
                },
                {
                    "display_value": "West",
                    "sequence_number": 3,
                    "reference_value": "West",
                    "colour_code": null,
                    "actual_value": "IN_West",
                    "id": "5725767000007613006",
                    "type": "unused"
                }
            ],
            "data_type": "picklist"
        }
    ]
}



Assigning picklist values using the Insert Records API

When you insert a record, you can directly pass the picklist option’s display value (not the ID) in the request body.

Request URL : {api-domain}/crm/v8/{module_api_name}
Request Method : POST

Sample Input 
{
    "data": [
        {
            "Company": "Zylker",
            "Last_Name": "David",
            "Select_Region": "Central"   // Picklist value to assign
        }
    ]
}

Note: 
  • When creating, updating, or upserting records, 
    • You can either pass an existing picklist value or add a new one, through the API. Please note that the new value will only be stored in that record, and will not be added to the picklist field’s metadata.
    • In the UI, you can only select from the available dropdown options.
    • Always use the display_value of the picklist option, not the picklist option’s ID.
    • You can also assign the default option (-None-). In this case, the picklist field’s value will be stored as null ("Select_Region": null)
Sample Response

{
    "data": [
        {
            "code": "SUCCESS",
            "details": {
                "Modified_Time": "2025-08-23T04:51:39-07:00",
                "Modified_By": {
                    "name": "Patricia Boyle",
                    "id": "5725767000000411001"
                },
                "Created_Time": "2025-08-23T04:51:39-07:00",
                "id": "5725767000007623017",
                "Created_By": {
                    "name": "Patricia Boyle",
                    "id": "5725767000000411001"
                }
            },
            "message": "record added",
            "status": "success"
        }
    ]

}



Updating picklist values in existing records using the Update Records API

When updating, you also use the picklist display value in the field.

Request URL : {api-domain}/crm/v8/Leads/5725767000007628002
Request Method : PUT

Sample Input 

{
    "data": [
        {
            "Select_Region": "West" // New picklist value
        }
    ]
}

This will replace the existing picklist value with West.


History tracking for picklists

What is history tracking for picklists in Zoho CRM?

You can enable history tracking for a picklist field using the Create Custom Field API. Once enabled, Zoho CRM automatically creates a related list for the tracked picklist and a separate module.
Every time the picklist value changes, Zoho CRM creates a new entry in this related list. Each entry shows the old value, the new value, who made the change, and when it was made, and how long the record stayed in the previous value before moving to the next one.

Use case

Zylker's sales team tracks lead progress through the statuses such as New, Contacted, Qualified, and Converted. The team wants to know how long a lead remains in each status and identify if follow-ups are delayed or leads are not progressing. 
You can achieve this by enabling history tracking on the Status picklist. You can also monitor every status change, who made it, and how long the lead stayed in the previous status. This helps the team monitor, identify delays, and improve the follow-up process.

The log stores:
  • New Value - updated region in the Moved_To__s key.
  • Changed By - user who made the update  in the Modified_By key.
  • Changed On - date and time when the region was changed  in the Last_Activity_Time key.
  • Duration  - how long the record stayed in the previous value before the change  in the Duration_Time and Duration_Days keys.

Enabling history tracking for a picklist using the Create Custom Fields API

Request URL : {{api-domain}}/crm/v8/settings/fields?module=Leads
Request Method : POST

Sample Input
{
    "fields": [
        {
            "field_label": "Status",
            "data_type": "picklist",
            "pick_list_values": [
                {
                    "display_value": "New",
                    "actual_value": "New"
                },
                {
                    "display_value": "Contacted",
                    "actual_value": "Contacted"
                },
                {
                    "display_value": "Qualified",
                    "actual_value": "Qualified"
                },
                {
                    "display_value": "Converted",
                    "actual_value": "Converted"
                }
            ], 
            "history_tracking_enabled": true, //(mandatory) Enables history tracking for the picklist
            "history_tracking": {
                "related_list_name": "Status History", //Lets you give a custom name to the history related list that CRM creates.
                "duration_configuration": "time", //Decides how to track the timing of changes: days - History is tracked by days and time - History is tracked by time. 
 
              Note : Before specifying the time value, enable the duration customization feature in your organization by contacting support@zohocrm.com.

                "followed_fields": [  // The followed_fields lets you retrieve additional field values whenever the picklist value changes.
                    {
                        "api_name": "Owner"
                    }
                ]
            }
        }
    ]
}

Sample Response in UI 


Sample Response via API
Whenever a picklist option changes, the system creates a new record in the related list module. In this example, Status History is the related list module. The sample response below shows how a particular change looks when retrieved using the Get Records API.

Request URL : {{api-domain}}/crm/v8/Status_History/5725767000007739323
Request Method : GET

Sample Response

{
    "data": [
        {
            "Status": "Contacted",
            "$approval": {
                "delegate": false,
                "takeover": false,
                "approve": false,
                "reject": false,
                "resubmit": false
            },
            "Modified_Time": "2025-08-28T06:35:15-07:00",
            "$currency_symbol": "$",
            "$field_states": null,
            "$review_process": null,
            "$editable": true,
            "Duration_Time": "6568847", //The system stores the duration in milliseconds.
            "$sharing_permission": "full_access",
            "Lead_Owner": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001"
            },
            "Moved_To__s": "Qualified",
            "$orchestration": false,
            "Last_Activity_Time": "2025-08-28T08:24:44-07:00",
            "Full_Name": {
                "name": "Zylker",
                "id": "5725767000007735001"
            },
            "Modified_By": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001",
                "email": "patricia@zoho.com"
            },
            "$review": null,
            "$process_flow": false,
            "$in_merge": false,
            "id": "5725767000007739350",
            "$approval_state": "approved",
            "$pathfinder": false,
            "$zia_visions": null
        }
    ]
}



Note :
  • You can select up to 10 fields in total, with a maximum of 5 user fields for all modules except Deals.
  • Encrypted fields cannot be specified.
  • In the Deals module,
    • History tracking is enabled by default for the Stage picklist field.
    • You cannot enable history tracking for any other picklist field in the Deals module.
    • You can only update the existing Stage picklist field using the Update Custom Field API.
    • You can add up to 6 followed fields, with a maximum of 5 user fields.



We hope this post helps you confidently manage picklists and track their history in Zoho CRM. Try it out, and let us know your experience in the comment section or reach out to us at support@zohocrm.com 

Stay tuned for more insights in our upcoming Kaizen posts!
Cheers!






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                                                                                                                • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                                                                  Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

                                                                                                                • オンライン勉強会のお知らせ Zoho ワークアウト （2/19 参加無料）

                                                                                                                  ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 2月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 ▶︎参加登録はこちら（無料） https://us02web.zoom.us/meeting/register/6AyVUxp6QDmMQiDGXGkxPA ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目指すイベント「Zoho

                                                                                                                • Removing Tables from HTML Inventory Templates - headers, footers and page number tags only?

                                                                                                                  I'm a bit confused by the update that is coming to HTML Inventory Templates https://help.zoho.com/portal/en/kb/crm-nextgen/customize-crm-account/customizing-templates/articles/nextgen-update-your-html-inventory-templates-for-pdf-generator-upgrade It says

                                                                                                                • Ability to Link Reported Issues from Zoho Desk to Specific Tasks or Subtasks in Zoho Projects

                                                                                                                  Hi Zoho Desk Team, Hope you're doing well. When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho

                                                                                                                • How do i move multiple tickets to a different department?

                                                                                                                  Hello, i have several tickets that have been assigned to the wrong department.  I am talking about hundreds of automatically generated ones that come from a separate system. How can i select them all at once to move them to another department in one go? I can select them in "unsassigned open tickets view" but i can't find a "move to another department" option. I also can't seem to assign multiple tickets to the same agent in that same view. Could somebody advice?

                                                                                                                • Set Default Status of Assembly to "Assembled" When Entered in UI

                                                                                                                  I've just discovered the new "confirmed" status of Assemblies within Inventory. While I understand the intent of this (allowing for manufacturing planning and raw material stock allocation), it was initially confusing to me when manually entering some

                                                                                                                • How to apply customized Zoho Crm Home Page to all users?

                                                                                                                  I have tried to study manuals and play with Zoho CRM but haven't found a way how to apply customized Zoho CRM Home Page as a (default) home page for other CRM users.. How that can be done, if possible? - kipi Moderation Update: Currently, each user has

                                                                                                                • Plug Sample #14: Automate Invoice Queries with SalesIQ Chatbot

                                                                                                                  Hi everyone! We're back with a powerful plug to make your Zobot smarter and your support faster. This time, we're solving a common friction point for finance teams by giving customers quick access to their invoices. We are going to be automating invoice

                                                                                                                • Enrich your contact and company details automatically using the Data Enrichment topping

                                                                                                                  Greetings, I hope you're all doing well. We're happy to announce the latest topping we've added to Bigin: The Data Enrichment topping, powered by WebAmigo. This topping helps you automatically enhance your contact and company records in Bigin. By leveraging

                                                                                                                • Zoho Billing Partial Proration...

                                                                                                                  Hi, In Zoho billing, we offer upgrades, downgrades, suspends, and resumes. We use online payment for most subscriptions, but have only a few that are offline, but we treat them the same either way.. We prorate only parts of these changes.. Right now zoho

                                                                                                                • Any update on adding New Customer Payment Providers who support in store terminal devices?

                                                                                                                  Currently there is only one Customer payment provider listed for terminal devices in USA- Everyware. They charge a monthly fee of almost $149 minimum. Will you add other providers - like Zoho Payments or Stripe or Worldpay that would allow integrated

                                                                                                                • Getting Subform Fields to Display Top to Bottom

                                                                                                                  I have a form where the fields are all in one column. I want to insert a subform where the fields are stacked in one column as well. I have built both the form and subform but the subform displays the fields from left to right instead of a stacked column. This will cause a problem displaying the subform correctly on mobile apps. How can I do this please?' Here is my form with subform now. As you can see the subform "Follow Up Activity" is displaying the fields left to right. I need them to go top

                                                                                                                • [Feature Deprecated] Gamescope in Zoho Projects

                                                                                                                  This feature is no longer available. All work and no play makes Jack a dull boy. Well, yes. That's true! Tiring work, buzzing coffee makers, busy turnstiles , occupied meeting rooms, back-to-back status updates and what not. Your everyday routine need not have to be this hectic. It can be more rewarding. It can be more fun. Zoho Projects believes in this fact and hence has launched Gamescope - A module that turns every project into an exciting game and boosts the spirit of your team by leaps and

                                                                                                                • Creating a task, i can not work out how to get ID for What_Id

                                                                                                                  hi From Module A function I map Module B record reference membershipid (ours). I need Module B Zoho ID to create the related to on task. All examples i've seen start with the Zoho ID. void automation.LTM_Assign_Dispute_Task(String membershipid) { try

                                                                                                                • Can't connect to POP and SMTP over VPN

                                                                                                                  I use Thunderbird to access Zoho Mail via POP and SMTP. I have configured an app-specific password for Thunderbird to use. Everything is properly configured and works correctly — until I enable my VPN. I'm using a paid commercial VPN service (Mullvad).

                                                                                                                • my zoho mail is hacked

                                                                                                                  my email is sending my username and password to people i dont know

                                                                                                                • Suministrar accesos

                                                                                                                  Asunto: Enable UPLOAD_RULE for API Attachments Mensaje: Hola, Necesito habilitar la capacidad de subir attachments vía API en Zoho Mail. Actualmente recibo el error: "UPLOAD_RULE_NOT_CONFIGURED" al usar el endpoint: POST /api/accounts/{accountId}/messages/attachments

                                                                                                                • Introducing real-time document commenting and collaboration in Zoho Sign

                                                                                                                  Hi, there! We are delighted to introduce Document commenting, a feature that helps you communicate with your recipients more efficiently for a streamlined document signing process. Some key benefits include: Collaborate with your recipients easily without

                                                                                                                • Ticket Loop from Auto Responce

                                                                                                                  We’re seeing an issue where a client’s help desk triggers a ticket loop. When they email us, our system creates a ticket and sends the acknowledgement. Their system then creates a ticket from that acknowledgement and sends one back to us, which creates

                                                                                                                • How to make rule to filter out some emails from receiving the notification "Receiving a new ticket"?

                                                                                                                  Good Morning, We are currently using the "Receiving a new ticket" notification rule to provide that auto reply template to a customer that emails us for support. However, there are some emails we don't want to receive this auto-reply. Where can I set

                                                                                                                • Zoho Signatures Missing

                                                                                                                  In the past after collecting signatures from two different PDFs I would merge them by calling an api and the signatures would appear in the combined PDF. Recently the signatures have disappeared whenever I combine the PDFs together. Why did this randomly

                                                                                                                • Filter button in the Zoho Sheet Android App doesn't toggle on

                                                                                                                  I am a new Zoho Sheets user and experiencing a specific issue with the filter functionality in the Android mobile application. Detailed Issue Description: The filter icon appears correctly in the toolbar. Upon tapping the filter icon/button, the toggle

                                                                                                                • Automate pushing Zoho CRM backups into Zoho WorkDrive

                                                                                                                  Through our Zoho One subscription we have both Zoho CRM and Zoho WorkDrive. We have regular backups setup in Zoho CRM. Once the backup is created, we are notified. Since we want to keep these backups for more than 7 days, we manually download them. They

                                                                                                                • Exciting Updates to the Kiosk Studio Feature in Zoho CRM!

                                                                                                                  Hello Everyone, We are here again with a series of new enhancements to Kiosk Studio, designed to elevate your experience and bring even greater efficiency to your business processes. These updates build upon our ongoing commitment to making Kiosk a powerful

                                                                                                                • New activity options for workflows

                                                                                                                  Greetings, We are excited to announce the addition of two new dynamic actions to our workflow functionality: Create Event and Schedule Call. These actions have been thoughtfully designed to enhance your workflow processes and bring more efficiency to

                                                                                                                • Remove the “One Migration Per User” Limitation in Zoho WorkDrive

                                                                                                                  Hi Zoho WorkDrive Team, Hope you are doing well. We would like to raise a critical feature request regarding the Google Drive → Zoho WorkDrive migration process. Current Limitation: Zoho WorkDrive currently enforces a hard limitation: A Zoho WorkDrive

                                                                                                                • Kaizen #228 - Process Large-Scale Migrated Data Using Catalyst Solutions

                                                                                                                  Howdy, tech wizards! This week’s Kaizen explores how Catalyst Solutions in the Zoho CRM Developer Hub help import large volumes of data into Zoho CRM while improving data quality and simplifying the migration process. Why Catalyst Solutions? Catalyst

                                                                                                                • Zoho Expense Import Reports Won't Work Because Default Accounts Already Exist

                                                                                                                  Im trying to import reports from another Zoho expense account to mine and im getting errors that won't allow the import to happen The account name that you've entered 'Ground Transportation' already exists. Enter another name for the account and try again.z

                                                                                                                • Inactive License for free account.

                                                                                                                  I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact

                                                                                                                • Syncing zoho books into zoho crm

                                                                                                                  I was wondering how I can use zoho books in crm as I have been using them separately and would like to sync the two. Is this possible and if so, how? Thanks

                                                                                                                • Announcing new features in Trident for Mac (1.34.0)

                                                                                                                  Hello everyone! We’re excited to introduce the latest updates to Trident, which are designed to take workplace communication to the next level. Let’s take a quick look at what’s new. Connect with customers using Zoho Voice integration. You can now easily

                                                                                                                • The Social Wall: January 2026

                                                                                                                  Hello everyone, We’re back with the first edition of The Social Wall of 2026. There’s a lot planned for the year ahead, and we’re starting with a few useful features and improvements released in January to help you get started. Create a GBP in Social

                                                                                                                • How to block whole domain?

                                                                                                                  I am getting at least 50-75sometimes over 100 spams emails a day. I see a lot of the spam is coming from .eu domains. I would like to block /reject all email coming for the .eu domain. I do not have any need for email from .EU domains. Why won't the BlackList

                                                                                                                • How Zoho Contracts Makes Negotiations Clear, Secure, and Transparent

                                                                                                                  Negotiation is one of the most critical—and often most chaotic—stages of the contract lifecycle. Multiple stakeholders review the same document, propose changes, debate terms, and exchange feedback. Without the right tools, this collaborative process

                                                                                                                • Error: Invalid Element tax_override_preference

                                                                                                                  In both Books and Inventory, we're getting the following error whenever we try to enter any Bill: I think this is a bug. Even cloning an old bill (that obviously was entered just fine), this error occurs.

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