Kaizen #4 - Troubleshooting OAuth2.0

Kaizen #4 - Troubleshooting OAuth2.0

Hello everyone!

Welcome back to yet another post in Kaizen! Earlier in this series, we discussed OAuth2.0 and Self Client. In continuation of that, we will now discuss the various errors that you may face while using OAuth2.0 and how you can handle them.

For better understanding, we have grouped the errors based on the OAuth2.0 flow itself.
You may face errors while
  1. Registering a client
  2. Generating the authorization code (grant token)
    a. For web-based applications
    b. For self client applications
  3. Generating access and refresh tokens from the grant token
1. Registering a Client
You can register a client in Zoho Developer Console either as a web application or a self client as displayed in the below image.

The below table explains the errors you may face while registering your client, and how you can handle them.

Error
Reason
Resolution
Enter a valid client name
The client name has a special character.
The client name must not contain any special characters except "_" and "&".
Enter a valid JavaScript Domain URI
The JavaScript domain is incorrect.
Specify valid JavaScript domains, separated by commas, and they must start with 'http'.
Enter a valid redirect URI
The redirect URI is incorrect.
Specify a valid redirect URI in the format "https://www.your-domain.com/callback".
Enter a valid homepage URL
The homepage URL is invalid.
Specify a valid homepage URL in the format "https://www.yourdomain.com".

The following images will give you an idea of these errors.



On a side note, the following are the mandatory entries for different client types. You will see an error when you do not specify any of these mandatory entries.


Client Type
Client Name
Homepage URL
Redirect URIs
JS Domains
Java Script
Y
Y
Y
Y
Web-based
Y
Y
Y
NA
Mobile
Y
Y
Y
NA
Self Client
N
N
N
NA
Device
Y
Y
N
NA

2. Generating the Authorization Code (Grant token)
As you already know, there are two ways in which you can generate the grant token based on the client type.

a. Web-based redirection
In this authorization flow,
  1. The web application redirects the user to the Zoho OAuth server with the required scope in the Accounts URL.
    "https://accounts.zoho.com/oauth/v2/auth?scope=ZohoCRM.users.ALL&client_id={client_id}&response_type=code&access_type={"offline"or"online"}&redirect_uri={redirect_uri}".
  2. As you can see, the request URL has the parameters "scope", "response_type", and "redirect_uri".
  3. The user sees the authorization prompt and approves the app's request as shown in the below image.

  4. The user is redirected back to the application with an authorization code in the query string.

  5. The application exchanges the authorization code for an access token.
The user may face one of the below errors when the application makes an authorization request with one or many incorrect parameters mentioned in step 1.

Error
Reason
Resolution
ERROR_invalid_response_type
a) The value of the "response_type" key is not "code".
b) You have not passed the mandatory keys in the request.
a) The value of the "response_type" key must be "code".
b) Pass all the mandatory keys in the request to generate the grant token.

ERROR_invalid_client
The client ID is wrong or empty.
Pass the right client ID. You can check your client ID from the developer console.
ERROR_invalid_redirect_uri
The redirect URI value passed, and the one registered in the developer console mismatches. 
Pass the right redirect URI.
ERROR_invalid_scope 
The scope is invalid.
Pass valid scopes. You can refer to the list of scopes here.


As you can see, the scope ZohoCRM.user.ALL is incorrect and hence, the system throws the error.
The application must again make the authorization request with proper scopes.

b. Self Clients
After registering your application as a self client, you must provide the necessary scopes in the UI under the Generate Code tab.
The system throws an error when you enter one or more incorrect scopes.

Enter valid scopes and click Generate to generate the code as shown below.


3. Generating Access and Refresh Tokens from the Grant Token
To generate the access and refresh tokens,
  1. Make a POST API call with the URL "{{accounts-domain}}/oauth/v2/token".
  2. In the request body, pass the values of the following parameters.
    a. client_id
    b. client_secret
    c. redirect_uri
    d. code(this is the generated grant token)
    e. grant_type
You may face errors when one or more of the above parameters have a wrong value as shown in the below image.


Error
Reason
Resolution
invalid_client
a) You have passed an invalid Client ID or secret.
b) Domain mismatch. You have registered the client and generated the grant token in a certain domain (US), but generating the tokens from a different domain (EU).
c) You have passed the wrong client secret when multi-DC is enabled.
a) Specify the correct client ID and secret.
b) Ensure that you generate the grant, access, and refresh tokens from the same domain using the same domain URL
(or)
Enable Multi-DC for your client to generate tokens from any domain.
c) Each DC holds a unique client secret. Ensure to pass the right client secret for that DC.
invalid_code
a) The grant token has expired.
b) You have already used the grant token.
c) The refresh token to generate a new access token is wrong or revoked.
a) The grant token is valid only for one minute in the redirection-based flow. Generate the access and refresh tokens before the grant token expires.
b) You can use the grant token only once.
c) Specify the correct refresh token value while refreshing an access token.
invalid_redirect_uri
The redirect URI in the request mismatches the one registered in the developer console.
Specify the correct redirect URI in the request.

Points to note

  1. For redirection-based authorization, the grant token is valid only for a minute.
  2. For self client apps, the grant token is valid for the time you selected while authorizing your application.
  3. If the generation of access and refresh tokens from the grant token fails, the grant token becomes invalidated. You must generate another grant token.
  4. You can generate a grant token only up to five times in a minute.
  5. The access token is valid only for an hour. You must use the refresh token to generate new access tokens.
  6. The refresh token does not expire. It is invalidated only when you revoke the refresh token.
  7. Each user in an organization can have a maximum of 20 refresh tokens. Also, each refresh token can have a maximum of 30 active access tokens.
  8. When a user creates the 31st access token, the system deletes the first created access token. Similarly, when the user creates the 21st refresh token, the system deletes the first created refresh token.

We hope you found this post useful. Keep a tab on this series for more exciting topics!

Reach out to us at support@zohocrm.com if you have any questions, or let us know in the comment section.


Cheers!


    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts





                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Customize Layout

                                                                                                              I am using "Customize Layot" for customize Quotation template but I try to add logo into the header by "%ScaledLogoImage%" code but dont add logo into header. what is problem?
                                                                                                            • Problem - cant add Users (i.e. Zoho one / CRM Users) to BCC or CC in email, i.e. Sales orders or Retainers

                                                                                                              I can go to zoho books email templates, and select any email template, and automatically include any Zoho One user, i.e. member of staff. However in the context of sending an email, it will not let us add a member of staff from the user list, instead
                                                                                                            • UK MTD ITSA

                                                                                                              UK Making Tax Digital for Income Tax I have had notice this is to apply from April 2026. What is Zoho doing about this? I will need to start planning to implement this in the next months so need an update as to what I will and will not be able to do in
                                                                                                            • Partial refunds

                                                                                                              I am trying to process refund for a one item invoice, however the refund is partial: i am getting this error while creating credit note, can anyone share some wisdom about this
                                                                                                            • Zoho Books Roadshows are back in the UAE!

                                                                                                              Hello there, Business owners and accounting professionals of the UAE, we’re coming to your cities! FTA accredited Zoho Books is now officially one of the Digital Tax Integrators in the UAE. With the newly launched direct VAT filing capabilities, we're
                                                                                                            • New user After moving over from QBO

                                                                                                              New user observations/suggestions. QBO took away a lot of features I was used to with the desktop version. Chaos ensued. Zoho Books has a lot of what I was used to and a bit more. Good deal Some things I have run into and suggest some upgrades. 1: The
                                                                                                            • Sole Trader - Financial Advisor (Appointed Representative) - Paid via Capital Account but no Invoicing...

                                                                                                              Hi. I'm about to venture into a new business after 12 months of intensive learning/exams. A little chuffed if I may say so especially at 52! I really like the look of ZoHo Books for my modest enterprise but I'm in need of some guidance, please. My services
                                                                                                            • Multi-Unit Inventory with Flexible Unit Selection (Purchase in One Unit, Sell in Another)

                                                                                                              We need multi-unit inventory management in Zoho Books with the flexibility to choose units (e.g., Box or Piece) at the time of purchase or sale. For example, if 1 Box = 10 Pieces, we should be able to record purchases in Boxes but sell either in Boxes
                                                                                                            • Disputed Purchase Invoices

                                                                                                              We have recently moved to Zoho Books from Sage. In Sage we were able to post a purchase/vendor invoice but mark it as on dispute. This would usually be a pricing query or if something was damaged. It would show in their ledger, so we could agree their
                                                                                                            • No TDS Deduction

                                                                                                              In some of our case, where we are reselling items at the same rate we purchased. In this scenario, Indian IT Law has a provision to request customer not to deduct TDS if the transaction value is same. TDS is paid by us (intermediary reseller) before we
                                                                                                            • CBSA - GST CHARGES on imports

                                                                                                              Hi there, We have a questions about landed cost categorization. We received a shipment from overseas. CBSA invoiced us for the GST on the items. Now we entered the CBSA-GST as a separate bill and attached it as landed cost to the main invoice based on
                                                                                                            • Zoho Books

                                                                                                              How do I manually insert opening balance?
                                                                                                            • Sales order & purchase order item links for item details

                                                                                                              This is fantastic for checking lots of things, I use it a lot. It would be great to see it extended to invoices & bills On another note, may as well throw in my favourite whinge ..... Wish you guys would get the PO receive differences sorted urgently,
                                                                                                            • Bank charges are applied. Please select a bank account.

                                                                                                              Hello, I'm trying to add bank charges to a customer payment, but I get the error message "Bank charges are applied. Please select a bank account." I found this old thread, where it says that I need to "select a Bank account for the 'Deposit To' dropdown
                                                                                                            • How to add receipts

                                                                                                              How to add receipts
                                                                                                            • Support for auto-upgrade in TrueSync (for Windows)

                                                                                                              WorkDrive TrueSync app now supports auto-upgrading to the latest version for Windows OS. You must manually download and install the TrueSync app version 3.4.0 to avail this feature. Download the latest TrueSync app for Windows (version 3.4.0) Supported
                                                                                                            • WorkDrive API Documentation

                                                                                                              WorkDrive provides users and developers an extensive set of APIs to help integrate functionalities of Zoho WorkDrive with other Zoho applications and third-party tools. We have published the official WorkDrive API Documentation page for all external users.
                                                                                                            • March 15, 2023: Zoho Docs is discontinued

                                                                                                              As of today (March 15, 2023) Zoho Docs is discontinued for all users. We would like to thank our customers for trusting us for so many years! Going forward, we're confident you'll enjoy using Zoho WorkDrive for all your advanced file management and collaboration
                                                                                                            • Introducing WorkDrive 4.0: Enhanced productivity. Advanced data administration. (Phase 1)

                                                                                                              Hello All, We're excited to share the release of WorkDrive 4.0, which includes important new features and enhancements focused primarily on productivity, secure collaboration, data administration, integrations, and user experience. Read the official announcement
                                                                                                            • External download link limit

                                                                                                              Can You please help us to understand this For Zoho WorkDrive external users, the download limit is a maximum of 5 GB total download size and a maximum of 50 first-level files and folders What is the meaning of first level? We are using these files in
                                                                                                            • Dynamically catching new file creations

                                                                                                              I have a team folder with many subfolders, and in those folders we add new documents all the time. I'd like to have a workflow or script to notify me (and then take other actions) when a file is added anywhere in that structure that ends in "summary.txt".
                                                                                                            • Rotate an Image in Workdrive Image Editor

                                                                                                              I don't know if I'm just missing something, but my team needs a way to rotate images in Workdrive and save them at that new orientation. For example one of our ground crew members will take photos of job sites vertically (9:16) on his phone and upload
                                                                                                            • Workflow workdrive rollout

                                                                                                              Hi! When will workflow be rolled out to all users? Thanks.
                                                                                                            • Creating and managing a Team Folder using WorkDrive TrueSync

                                                                                                              Hello everyone, Are you tired of constantly switching between your Desktop TrueSync app and the WorkDrive web app to create and manage Team Folders? We’ve made things easier for you. You can now create and manage Team Folders directly within the TrueSync
                                                                                                            • Edit images seamlessly with WorkDrive's built-in Image Editor

                                                                                                              Are you tired of switching between multiple tools just to make simple edits to your images? We understand the hassle, which is why Zoho WorkDrive now comes with a built-in image editing tool, powered by Zoho Annotator. This tool allows you to edit images
                                                                                                            • Supercharge your email workflow with WorkDrive's add-in for Microsoft Outlook

                                                                                                              Consider this: You’re handling a critical project, and your inbox is packed with important attachments, email threads, and client communications. The back-and-forth routine of downloading files to your computer, uploading them to WorkDrive, and manually
                                                                                                            • Secure and promote your content with Custom Watermarking

                                                                                                              Imagine this: You’re a professional photographer who regularly shares your work online with potential clients and collaborators. Recently, you notice that some of your images have been reposted without any credit or permission. This not only impacts your
                                                                                                            • Join us in Singapore for the Zoho WorkDrive User Group meetup!

                                                                                                              Hello, everyone! Exciting news! We'll be hosting an upcoming Zoho WorkDrive user group meetup in the beautiful city of Singapore this November. At this Zoho User Group meetup, we'll guide you through ways to use WorkDrive as a platform and build custom
                                                                                                            • WorkDrive TrueSync now supports ARM64-based Windows devices!

                                                                                                              We’re excited to announce that the Zoho WorkDrive TrueSync app now fully supports Windows devices with ARM64 architecture! Whether you're working on an ARM-based device or an x64 processor, you can now enjoy the same seamless file synchronization experience
                                                                                                            • Option to Disable Download for Documents Shared via Permalink

                                                                                                              Dear Zoho Writer Team, Currently, when sharing a Writer document using the regular permalink (Collaborators with external users), there is no option to restrict the ability to download the document. While the external share link allows such restrictions,
                                                                                                            • How to Download a File from Zoho WorkDrive Using a Public Link

                                                                                                              How to Download a File from Zoho WorkDrive Using a Public Link If you're working with Zoho WorkDrive and want to download a file using a public link, here's a simple method to do so using API or a basic script. This approach helps developers or teams
                                                                                                            • domain not verified error

                                                                                                              Hi when i try to upload a video from zoho creator widget to zoho work drive iam getting domain not verified error.I don't know what to do .In zoho api console this is my home page url https://creatorapp.zoho.com/ and this is my redirect url:www.google.com.Iam
                                                                                                            • Live Webinar: Getting Started with Zoho WorkDrive - A Complete Overview

                                                                                                              Hello everyone, We’re excited to invite you to our upcoming live webinar! Discover how to set up your team, bring in your data, and make the most of WorkDrive’s collaboration, organization, AI, and security capabilities. This session is perfect for anyone
                                                                                                            • Calendly One-way sync- Beta Access

                                                                                                              Hello Community, Many of our Zoho Calendar users have expressed their interests in Zoho Calendar and Calendly integration. We've been tightly working on with Calendly team to provide a two-way sync between Calendly and Zoho Calendar. However, there have
                                                                                                            • The year that was at Zoho Calendar 2023- Part 2

                                                                                                              In continuation with our previous post on all the exciting updates and improvements that have shaped Zoho Calendar over the past 12 months, Lets delve into more: Bring your calendars together- Introducing Zoho Calendar and Outlook calendar synchronisation
                                                                                                            • Tip of the week #18: Change the event organizer in Zoho Calendar.

                                                                                                              We cannot always be available to conduct an event when we organise one. In these circumstances, you can use Zoho Calendar to change the event organizer at any moment before the event begins. This way, you can avoid cancelling the event while still taking
                                                                                                            • Tip of the week #20: Create and manage multiple personal calendars.

                                                                                                              Zoho Calendar provides users with the facility to create and manage as many calendars as required. All these calendars can be managed and edited as per user requirements. You can alter the calendar view, make changes to the calendar theme, share the calendar
                                                                                                            • Tip of the week #24: Subscribe to the calendars of a Zoho Calendar user.

                                                                                                              Calendars that are created by Zoho Calendar users can also be added to your Zoho calendar. All public calendars listed by the users will be available when you enter the email address. You can choose the calendar you need to subscribe to. Once the email
                                                                                                            • Tip of the week #26: Import/ Export calendars in Zoho Calendar.

                                                                                                              Any calendar on the web or calendars that you create in any other calendar application can be imported in to Zoho Calendar. This will help you to add the events from the calendars that you import to your Zoho Calendar. You also have the option to export
                                                                                                            • Removing calendar for zoho email group

                                                                                                              How do I make it so that an email group created in Zoho Mail does NOT have a calendar? I have a couple groups for our phone systems voicemails - one for each department. Voicemail recordings are sent to this groups email address so they have access to
                                                                                                            • Next Page