Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Hi Everyone!

Zoho SalesIQ's Zobot is an intelligent tool to increase customer engagement and provide support, especially in the e-commerce industry. A crucial aspect of e-commerce is ensuring your customers can easily keep track of their orders. Just imagine your Zobot providing real-time updates on your customers' order status, tracking URL, shipment details, and estimated delivery dates. Sounds cool, right? That's what we are going to look at in this post. 



Zoho Commerce is a comprehensive e-commerce platform for building a website, accepting orders, tracking inventory, processing payments, and more. With SalesIQ's Zobot seamlessly integrated with Zoho Commerce, you can now provide exceptional support and prioritize convenience for your customers by making your bot actively promote your key offers, assist in tracking orders, create support tickets, and much more. 

To learn more about chatbots usage in the e-commerce industry, check out our exclusive webinar and help article. Now, let's dive into the step-by-step process of how to make your bot track orders with the codeless bot builder.

Overview of tracking orders



Step 1 - Create a connection between SalesIQ and Zoho Commerce.

  •  In your SalesIQ Dashboard, navigate to Settings > Developers > Plugs > Click on Add.
  •  Provide your plug a name, and description, select the Platform as SalesIQ Scripts, and finally, click on Connection to your left bottom. You will be redirected to the connection interface.

  •  Click on Create connection at the top right corner. Under Default connection, select Zoho OAuth service. 

  • Provide your connection name, connection link name, and choose the scopes below.
    • ZohoCommerce.salesorders.READ
    • ZohoCommerce.items.READ
  • Click on Create And Connect to connect Zoho SalesIQ and Zoho Commerce. 


  • Upon successful authentication,  Zoho SalesIQ will be connected with Zoho Commerce. 
Note: The Connection Link Name will be used in the scripts to invoke URL tasks.
 

 

Step 2 - Fetch the "Shipped" orders (Plug 1)

First, let's look at how to list all the shipped orders of the visitor from Zoho Commerce. To do this, we need the email address of the visitor. By List all sales orders API, the bot can fetch all the orders from the visitors (email). Then using the status as a filter, all the Shipped orders can be fetched and displayed to the visitors as options. 

Input Parameter:
  • Name: email | Type: Email
Output Parameter: 
  • Name: orderList | Type : Options list


Copy/paste the below code to list all the shipped orders. 
 
  1. response = Map();
  2. if(session.containsKey("email"))
  3. {
  4. email = session.get("email").get("value");
  5. }
  6. params = Map();
  7. params.put("email",email);
  8. params.put("page","1");
  9. params.put("per_page","5");
  10. header = Map();
  11. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  12. header.put("X-com-zoho-store-organizationid","<org_ID>");
  13. check_status = invokeurl
  14. [
  15. url :"https://commerce.zoho.com/store/api/v1/salesorders"
  16. type :GET
  17. parameters:params
  18. headers:header
  19. connection:"zohocommerce"
  20. ];
  21. array = check_status.get("salesorders");
  22. optionList = List();
  23. for each  entry in array
  24. {
  25. salesorder_id = entry.get("salesorder_id");
  26. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  27. get_order_details = invokeurl
  28. [
  29. url :URL
  30. type :GET
  31. headers:header
  32. connection:"zohocommerce"
  33. ];
  34. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  35. //Printing the shipped orders
  36. if(shipping_status == "SHIPPED")
  37. {
  38. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  39. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  40. display_text = product_ordered + " (" + quantity + ")";
  41. optionList.add({"id":salesorder_id,"text":display_text});
  42. }
  43. }
  44. response.put("orderList",optionList);
  45. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug List all sales orders 

Step 3- Getting order details (Plug 2)

In the previous step, we fetched all the "Shipped" orders and displayed them to the visitors. When they click on a specific order, the bot will get the order details from the Retrieve sales order API and provide them to the visitor. 

Input Parameter:
  • Name : orderID | Type : String
Output Parameter: 
  • Name: shippingAddress | Type : String
  • Name: deliveredDate | Type : String
  • Name: orderName | Type : String
  • Name: orderNumber | Type : String
  • Name: quantity | Type : Number
  • Name: orderCost | Type : Number
  • Name: trackingUrl | Type : String
  • Name: shippedDate | Type : String
  • Name: paymentMode | Type : String
  • Name: shippingStatus | Type : String


 Copy and paste the below code to get the order details.
 
  1. if(session.containsKey("orderID"))
  2. {
  3. salesorder_id = session.get("orderID").get("value");
  4. }
  5. header = Map();
  6. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  7. header.put("X-com-zoho-store-organizationid","<ord_ID>");
  8. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  9. get_order_details = invokeurl
  10. [
  11. url :URL
  12. type :GET
  13. headers:header
  14. connection:"zohocommerce"
  15. ];
  16. order_number = get_order_details.get("salesorder").toList().get(0).get("salesorder_number");
  17. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  18. cost = get_order_details.get("salesorder").get("line_items").toList().get(0).get("rate").toNumber();
  19. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  20. payment_mode = get_order_details.get("salesorder").get("offline_payment_details").toList().get(0).get("payment_mode");
  21. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  22. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  23. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  24. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  25. if(shipping_status == "FULFILLED")
  26. {
  27. shipping_status = "Delivered";
  28. tracking_url = "No tracking URL";
  29. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  30. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  31. }
  32. else if(shipping_status == "SHIPPED")
  33. {
  34. shipping_status = "Shipped";
  35. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  36. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  37. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  38. }
  39. else
  40. {
  41. shipping_status = "Yet to Ship";
  42. tracking_url = "No tracking URL available";
  43. shipped_date = "NA";
  44. delivered_date = "NA";
  45. }
  46. response = Map();
  47. response.put("orderNumber",order_number);
  48. response.put("orderCost",cost);
  49. response.put("orderName",product_ordered);
  50. response.put("quantity",quantity);
  51. response.put("shippingStatus",shipping_status);
  52. response.put("paymentMode",payment_mode);
  53. response.put("shippingAddress",shipping_address);
  54. response.put("trackingUrl",tracking_url);
  55. response.put("shippedDate",shipped_date);
  56. response.put("deliveredDate",delivered_date);
  57. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug Retrieve sales order
 

Step 4 - Adding these plugs to the Codeless bot builder

  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as a bot platform or open an existing bot.
  • To list the shipped orders, get the email address from the visitor by email card. 
  • Then, select the Plugs under Action Cards and select listShippedOrder (Plug 1). In the input parameters, select the Email context variable and provide a name (tracking.order) to save the list of shipped orders. 


  • Next, use the Single choice card to display all the shipped orders. Provide an option "Can't find my order" and click on dynamic suggestions and select the (tracking.order) variable. 

  • Next, click on Save in bot context (post.tracking.order) and store the visitor's order choice. 

  • Then, use the criteria router to route the flow based on the visitor's choice. 

  • After that, select the orderDetails plug in Plug card. And provide the post.tracking.order as the input and provide names for the outputs. 



  • Finally, use these context variables by typing % in the Send message card to display the order details to track orders. 

  • Also, use the markups to provide the tracking URL as a hyperlink.  


Bot Preview (Output)

  • The bot will ask for the email address and then provide the "shipped" orders list.  

  • Then the visitor selects one order, and the bot will provide the information about the order.  

  • Once the bot flow is complete, click Publish to deploy Zobot on your website or online store. Zobot will be ready to engage with your customers, provide support, and assist with their purchasing journey.
 
Related links:
To know more about the features of Zobot, kindly visit our Resources Section. 

    Access your files securely from anywhere






                    Zoho Campaigns Resources




                          Zoho Developer Community



                              Bootcamp
                              Community
                              Pricing
                              Webinars
                              What's New
                              Integrations
                              Contact Support
                              Contact Sales
                                Zoho Survey Resources
                                  Features
                                  Survey Templates
                                  Integrations
                                  Community
                                  iOS Mobile Surveys
                                  Pricing
                                  Android Mobile Surveys
                                  Insurvey Blogs
                                  Insight Blogs
                                  Tips & Tricks





                                              Latest Feature Updates

                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts




                                                    Zoho SalesIQ Resources


                                                          Manage your brands on social media
                                                          Access Zoho Social

                                                            Zoho Pagesense Resources


                                                                Zoho TeamInbox Resources

                                                                  Zoho DataPrep Resources


                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Inactive User Auto Response

                                                                                                            We use Zoho One, and we have a couple employees that are no longer with us, but people are still attempting to email them. I'd like an autoresponder to let them no the person is no longer here, and how they can reach us going forward. I saw a similar

                                                                                                          • Zoho People Attendance Module - Split Shifts

                                                                                                            Hello, Our business employs a number of college students who often split their workdays between work hours and class schedules, resulting in split shifts. For example: Employee 1 works 9am to 11:30am and then leaves for class, returning to work at 3pm

                                                                                                          • Zoho One subscription

                                                                                                            we have got Zoho CRM for 3 users and we paid for the app , and we have still 9 months to go , but if we join Zoho one , does it mean the payment for that subscription would be a waste? Please help. Thanks.

                                                                                                          • How Zoho CRM Can Enhance Your Faucets Accessories Business Operations?

                                                                                                            In today's competitive market, having a reliable CRM system is crucial for managing customer relationships and streamlining business operations. For businesses in the faucets accessories niche, Zoho CRM offers powerful tools to help manage everything

                                                                                                          • Dashboard

                                                                                                            I’m currently working on a project using the Zoho IoT Cloud with an ESP32 and MQTT. I’ve successfully connected the ESP32 to Wi-Fi and MQTT, and the data from the ESP32 is displayed in the telemetry section of the cloud. However, when I try to create

                                                                                                          • Can i connect 2 instagram accounts to 1 brand?

                                                                                                            Can i connect 2 instagram accounts to 1 brand? Or Do i need to create 2 brands for that? also under what subscription package will this apply?

                                                                                                          • Zoho Forms - Improved Sub-Forms

                                                                                                            Hi Forms team, I'm helping a client move from JotForms to Zoho Forms and I've found another opportunity for improvement. In the below screenshot, JotForm left and Zoho Forms right. The Zoho Forms Sub-Form is quite a poor visually. There is no way to make

                                                                                                          • What's New in Zoho Billing | Q3 2025

                                                                                                            Hello everyone, We are excited to share the latest set of updates and enhancements made to Zoho Billing in Q3 2025. From the latest GST updates to multi-level discounting, Zia-powered report summaries, and customizable web forms, these updates are designed

                                                                                                          • How to Delete Personal Account Linked with My Mobile Number in past or by someone else

                                                                                                            How to Delete Account Created with My Mobile Number in past or by someone else This is creating issues in making or sync with my credentials mobile and email address..

                                                                                                          • WhatsApp Business Calling API

                                                                                                            Dear Zoho SalesIQ Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho SalesIQ. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need

                                                                                                          • Does Zoho Learn integrate with Zoho Connect,People,Workdrive,Project,Desk?

                                                                                                            Can we propose Zoho LEarn as a centralised Knowledge Portal tool that can get synched with the other Zoho products and serve as a central Knowledge repository?

                                                                                                          • Marketer's Space - Going beyond basics: Smarter ecommerce marketing with Zoho Campaigns

                                                                                                            Hello Marketers, Welcome back to this week's Marketer's Space. In the last post, we discussed the basics of email marketing and how to get started with email marketing in ecommerce. In this part, we'll dive much deeper into some other advanced features

                                                                                                          • Connecting two modules - phone number

                                                                                                            Hi, I’d like some guidance on setting up an automation in Zoho CRM that links records between the Leads module and a custom module called Customer_Records whenever the phone numbers match. Here’s what I’m trying to achieve: When a new Lead is created

                                                                                                          • Zoho Marketing Automation 2.0 - Landing Page function not working

                                                                                                            Dear Zoho Team, I am working on implementing Zoho Marketing Automation 2.0, and am now looking into the section "Lead Generation". If I open the "Landing Pages" section, I immediately get an Error code: Error: internal error occurred. Can you help me

                                                                                                          • Unable to use Sign "You have entereed some invalid characters"

                                                                                                            Unable to use Sign "You have entered some invalid characters" I do not see any invalid characters. The text in "Leave a Note" is plain text which I entered directly into the field. See attached screenshot

                                                                                                          • Elevate your CX delivery using CommandCenter 2.0: Simplified builder; seamless orchestration

                                                                                                            Most businesses want to create memorable customer experiences—but they often find it hard to keep them smooth, especially as they grow. To achieve a state of flow across their processes, teams often stitch together a series of automations using Workflow

                                                                                                          • Messages not displayed from personal LinkedIn profile

                                                                                                            Hello. I connected both our company profile and my personal profile to Zoho social. I do see all messages from our company page but none from my private page. not even the profile is being added on top to to switch between company or private profile,

                                                                                                          • "Performed changes in the query is not allowed due to following reason" when adding columns or reordering data

                                                                                                            I'm trying to make changes to a query but every time i try to save it i get this error message. I'm not touching the data it's flagging. All I've tried to do is reorder a couple of fields and add a new one. Why won't it let me do this? It's a core query

                                                                                                          • Onboard new users easily with native screen recording in Zoho Projects Plus

                                                                                                            Communication involving both visual and audio elements tends to capture more interest among the audience. Whenever we onboard new employees to the organization, the task of engaging them in the induction sessions, and keeping the spark going in their

                                                                                                          • Request to Add Support for PDF Templates and More Flexibility in Email Editor

                                                                                                            Hi Zoho Campaigns Team, I hope you're doing well. I wanted to share some feedback and request a few improvements in the Email Template feature of Zoho Campaigns. Right now, we can create email templates using the HTML editor, which is helpful. But we’re

                                                                                                          • Can you stop Custom View Cadences from un-enrolling leads?

                                                                                                            I'm testing Cadences for lead nurture. I have set un-enroll properties to trigger on email bounce/unsubscribe, and do NOT have a view criteria un-enroll trigger. However, help documents say that emails are automatically un-enrolled from a Cadence when

                                                                                                          • Zoho Desk Android and iOS app update: Agent detail overview

                                                                                                            Hello everyone! We’ve introduced agent detail overview on the Zoho Desk Android and iOS app update. With this feature, you can get a complete view of agent’s tickets, response times, logged hours (for both tickets and activities), customer happiness ratings

                                                                                                          • Blog Widget: Show recent blog posts on my homepage

                                                                                                            Hey there I am using the Zoho Sites Blog feature. On my homepage, on the bottom I'd like to have a featured content section where I show some of my blog posts (selected, most recent, filtered by category and so on...). It would be nice to have a blog

                                                                                                          • How to iterate through excel data using zoho rpa

                                                                                                            I wanted to iterate or loop through excel data ( datatable). How can i do that

                                                                                                          • Zoho Commerce

                                                                                                            Hi, I have zoho one and use Zoho Books. I am very interested in Zoho Commerce , especially with how all is integrated but have a question. I do not want my store to show prices for customers that are not log in. Is there a way to hide the prices if not

                                                                                                          • Mass (Pull back) (Close WOs) (Close APs)

                                                                                                            Hi develop team. Just idea because Zoho FSM is great but its too manual. we have a lot of task to do every day and the system needs to have more features to automatic our tasks. I need to close several WOs, APs and Pull Back per day. Please we need mass

                                                                                                          • Customising Zohidesk portal default widgets

                                                                                                            Hello, I'm wondering how could I customise the default widgets such as "popular topics", "popular articles" using CSS or to make the tiles at the bottom match the ones that I made in the picture attached. I have made some custom widgets and edited them

                                                                                                          • If there’s a batch at the end, the ‘mark as inactive’ function doesn’t work.

                                                                                                            when my batch has a date to batch end and I "mark as inactive" he batch does not obey the status and reactivates the batch.

                                                                                                          • Seamless multilingual messaging and tone control in Zia IM Composer

                                                                                                            Hello everyone! Managing customer conversations across multiple languages can be time-consuming. Using Zia in the Instant Messaging (IM) Composer helps you overcome this by providing tools to translate content, adjust your tone, and refine your messages

                                                                                                          • Advanced Deluge help needed with custom function and COQL limits

                                                                                                            I have a scheduled function that takes a snapshot of specific metrics and saves them to a custom module. However I'm struggling with the limits of COQL. I attach my full code, but an example of the issues I'm having is that it's erroring with a 'Limit

                                                                                                          • Tip of the Week - Conditional Formatting Chart

                                                                                                            Conditional formatting allows you to highlight your data series based on a pattern or a trend in your data. This makes it easy for you to identify when your data reaches certain values or when it deviates from the trend.  Zoho Analytics allows you to

                                                                                                          • Zoho Learn - AI Translate

                                                                                                            Hi Learn team, I had a situation today where I was providing training to a client team and I had written articles into their Zoho Learn to support their learning. I realised that one of the team members was a non-native English speaker and they were struggling

                                                                                                          • Power of Automation :: Auto-Sync Custom Date Field Between Related Tasks via Blueprint Transition

                                                                                                            Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate

                                                                                                          • Introducing auto-upgrade in Zoho LandingPage

                                                                                                            Hi everyone, We’re excited to share an upcoming update to help you get the most out of your landing pages — the auto-upgrade option, launching on October 22, 2025. Your landing pages are designed to bring in leads, and we want to make sure you never miss

                                                                                                          • Workdrive comment links stopped working.

                                                                                                            I have marked a PDF file with 95 comments, they have worked for a while. When i clicked on them they brought me to the correct page and showed me the outline that i had drew on the plans. The comments included the page number of the outline, but now it

                                                                                                          • How to Bulk-Update Sales Orders in CRM

                                                                                                            Hi - I need to bulk update existing sales orders with dates from our ERP of when the sales orders were created. I made a date field on the Sales Order module where I want to insert that data. I can't Mass Update because I am not updating the fields to

                                                                                                          • Zoho ToDo in Cliq

                                                                                                            Our organization utilizes Zoho ToDo in the Zoho Mail Desktop app. Is there a way for these to show up in Cliq Desktop app as well?

                                                                                                          • 【Zoho CRM】サンドボックス機能のアップデート：カスタムビューが利用可能になりました。

                                                                                                            ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 今回は「Zoho CRM アップデート情報」の中から、サンドボックス機能のアップデートをご紹介します。 目次 1. カスタムビューとは 2. 今回の機能アップデートについて 1. カスタムビューとは カスタムビューは、ユーザーが設定した条件に基づいてデータをフィルタリング・整理し、 重要な情報へ効率的にアクセスできるようにする機能です。 「過去15日間の見込み客」や「受注間近の商談」、「特定の優先度レベルが設定された案件」など 条件を指定してわずか数クリックで設定できます。

                                                                                                          • Changing an agents email address

                                                                                                            How do you change an agent's email address? I keep getting a red circle even though I am an admin. And on one of my agents he has two email addresses? How is that possible?

                                                                                                          • Zoho CRM - Potentials Tab

                                                                                                            Hi! When I create a Deal (Potentials tab) the header looks like this: After a refresh on the page it looks like this: What should I do so that it is displayed like in the second pic without refresh? Also I have a user that as of recently, cannot see this

                                                                                                          • Next Page