Spotlight series 01: Understanding User Roles in ShowTime

Spotlight series 01: Understanding User Roles in ShowTime

Hello everyone!
 
The ShowTime team believes that empowering our users, with better resources and techniques to use our product, helps them achieve greater productivity. With this in mind,  So, here's our Spotlight feature post on "Understanding User Roles". 


 
Zoho ShowTime is designed for your entire team. You can manage them from ShowTime's Admin Console and assign specific roles to each member. Understanding how each account privilege works helps users efficiently organize their trainers and utilize ShowTime to it's full potential. 

Super Admin: This user is the head admin and owner of the account—the one who pays the subscription. A Super Admin has the freedom to designate admins, members, and trainers, and swap their roles at anytime.




 
The Super Admin can assign two different roles to the users and each role has varied privileges. Here's how each role functions:
 
1. Trainer: A user with this license has a remote attendee limit that's based on their subscription plan, along with access to the recording feature and detailed audience engagement analytics.



2. Admin: This role holds complete control over the Admin Console. They can conduct sessions, add new users to the organization, and change the roles of users at anytime. For instance, Jack the Admin can make Lucy a trainer today, a member tomorrow, or an admin the day after.




The number of trainers and admins in a portal is based on the Trainer Licenses available in the account. By default, 2 Trainer Licenses are offered as part of every subscription plan. To add more trainers or admins to your team, you can purchase Trainer Licenses as add-ons.

When the number of trainer licenses exceed the number of trainers in your organization (For eg. you purchased 5 trainer licenses and added 5 trainers, but downgraded to 3 trainer licenses and now have 2 excess trainers in your organization), you will be prompted to remove the excess trainers within a day. 

The excess trainers will be chosen and downgraded to a member role based on their past and upcoming sessions, and the date of joining your organization.

Member: A user in this role can conduct remote sessions for up to five attendees (regardless of their subscription plan), but has no access to the session recording feature or detailed analytics.


 
Co-trainer: Co-trainers are people from your organization who can be added to your live remote sessions to act as moderators. They can assist you in answering questions, engaging your participants via chat, and even deliver a segment of the training session.

Guest trainer: ShowTime allows you to invite domain experts or external trainers as guest speakers directly to a training session. This helps you add a fresh perspective to your trainings, reach a wider audience, and enhance the learning experience offered to your trainees. Please note that guest trainers are speakers who are not part of your account portal (as opposed to co-trianers who are part of your ShowTime organization). 


To learn more, click here. For any queries, write to us at support@zohoshowtime.com





    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Video tip 02: Customize your feedback and evaluation forms in Zoho ShowTime

                                                            Hello everyone,  Here's a new video tip for all our ShowTime users. Today we will learn few quick, effective ways to evaluate your participants and assess your trainings conducted on Showtime, like MCQs (multiple choice questions), text-boxes, and ratings scale.   Watch the below video to learn how these assessment systems help you effectively evaluate course-related knowledge and skills of your trainees on a regular basis.      Follow this page to learn more such tips and stay updated on all the
                                                          • Video tip 05: Host training courses under your own personalized domain and white-label your email communications.

                                                            Hello everyone,  As a trainer, having your own domain name increases your brand's positioning and reach through search results on top search engines like Google, Yahoo, and Bing. Prospective customers will more readily pay for courses from an organization with a professional, established online presence. A custom domain establishes you as a leader in your area of subject expertise, helping you promote your courses and build brand recognition with your global audience.   In today's video tip, we at
                                                          • Video tip 04: Do you want to set up repeated training sessions at regular intervals? Learn how.

                                                            Hello everyone,    Sometimes it is difficult to organize and manage your everyday work and training sessions. Scheduling recurring or repeated sessions can be even more time-consuming as you need to create and maintain the training content, schedule multiple time slots for the training, manage registrants across each session, and more.    Zoho ShowTime offers a smarter option for these cases that only takes a few clicks. Play the video below to learn how to use the same presentation content and set
                                                          • Spotlight 03: Connect and deliver more effective trainings with ShowTimes' Viewer app

                                                            With the growing need for virtual classroom learning, the use of mobile and tablet software is quickly becoming the most convenient way to share knowledge between educators and students. According to a 2018 study, nearly 67% of digital learners now use mobile devices to complete their online coursework. Additionally, smartphone learners complete course material 45% faster than those using a computer.  Considering these facts, we now introduce our next community spotlight series that will focus on Zoho
                                                          • Video tip 1: Record and share trainings on Zoho ShowTime.

                                                            Hello everyone,   We are excited to launch our video tip of the month series within our ShowTime's community, aimed to help our trainers and educators with brief and practical tips on delivering more effective and comprehensive training.   In this month's video tip, we will show you how to record your training sessions quickly and share them with your attendees and other prospective learners externally. We hope this tip was useful. ShowTime also allows you to automatically record your live trainings


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Add the same FROM email to multiple department

                                                                                                              Hi, We have several agents who work with multiple departments and we'd like to be able to select their names on the FROM field (sender), but apparently it's not possible to add a FROM address to multiple departments. Is there any way around this? Thanks.
                                                                                                            • Can I change the format of the buttons in the email templates?

                                                                                                              Hi all! We have been working hard trying to brand our email templates, and have some way to go yet. One of the things we can't seem to edit is the green ${Cases.CUSTOMER_PORTAL_BUTTON} button and the font of the View Ticket text. Is there any way of doing
                                                                                                            • Lead to Contact Conversion with multiple email address fields

                                                                                                              We are a B2C business with a strong repeat cycle, and as such it's not uncommon for customers to use multiple email addresses with us. We have both our Contacts & Leads modules set up with 3 email fields. (Primary Email / Secondary Email / Historic Email)
                                                                                                            • Does Thrive work with Zoho Billing (Subscriptions)?

                                                                                                              I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you
                                                                                                            • Exporting Charts from ZohoCRM

                                                                                                              Hi...I'm relatively new to ZohoCRM, but very happy with it so far. I have all my leads and potentials accurately entered, and like the reports that I can view, with charts at the top of the data. But when I export the data, I'm receiving only the data, whether I export as excel, csv or pdf. How can I export both the chart and the data? In case it makes a difference, I'm using the free version right now. I tried researching the other editions to see if a paid version of the software offered the ability
                                                                                                            • Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

                                                                                                              Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities
                                                                                                            • sms long credits

                                                                                                              I’m trying to purchase Long Code credits so I can send SMS campaigns to my contacts. However, when I click the “Buy Now” button, the page appears blank and doesn’t load any purchase options. Could you please assist me in purchasing the Long Code credits
                                                                                                            • Tip #48- Power Your AI Workflows with Zoho Assist on Zapier’s MCP- 'Insider Insights'

                                                                                                              We’re thrilled to announce that Zoho Assist is now part of Zapier’s Model Context Protocol (MCP), bringing remote support automation right into your AI ecosystem. What is MCP? The Model Context Protocol (MCP) is Zapier’s new framework designed to connect
                                                                                                            • Insert Cookie Policy in Zoho Sites

                                                                                                              Hello, i need to insert a banner on my site because i'm in Italy so i have to respect EU laws for Cookie Policy and Privacy Policy. I see that i need to insert a code in <head> section of my site to show a banner/popup with cookie info. How i can do this? Thank you Luca
                                                                                                            • Marketing Tip #1: Optimize item titles for SEO

                                                                                                              Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly
                                                                                                            • Customer Parent Account or Sub-Customer Account

                                                                                                              Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they
                                                                                                            • Forced Logouts - Daily and More Frequent

                                                                                                              In the last month or so, I've been getting "power logged out" of all of my Zoho apps at least daily, sometimes more frequently. This happens in the same browser session on the same computer, and I need to re-login to each app separately after this happens.
                                                                                                            • ENTER key triggering Submit

                                                                                                              Is it possible to stopped the ENTER key from the mandatory triggering of the Submit button on Creator form? I want forms submitted "ONLY" when the Submit button is pressed. 
                                                                                                            • Is it possible to assign Client user to external task ON PROJECTS' TEMPLATES?

                                                                                                              Is it possible to assign Client user to external task ON TEMPLATES PROJECTS?
                                                                                                            • Cliq does not sync messages after Sleep on Mac

                                                                                                              I'm using the mac app of Cliq. When I open my mac after it was in sleep mode, Cliq does not sync the messages that I received. I always have to reload using cmd + R, which is not what I want when using a chat application.
                                                                                                            • Link to images

                                                                                                              I have added images in pages. I would like to link those images with linked in URL so that they open in new window. There is an option of image -> link but I am not able to use the same to open URL in new window. Please check the attached image. Can you
                                                                                                            • Canvas View - Print

                                                                                                              What is the best way to accomplish a print to PDF of the canvas view?
                                                                                                            • Respond faster and smarter with Zia in your IM Inbox

                                                                                                              You’re in the middle of a busy chat queue. New messages keep popping up. One customer sounds upset. Another is asking a long list of questions. You need context. You need speed. You need help. That’s exactly when Zia Insghts jumps into action. It shows
                                                                                                            • Meeting impossible to use when sharing screen

                                                                                                              he Meeting tool in Brazil is practically unusable when sharing anything, whether it’s a presentation or simple navigation. When accessed via Cliq, the situation gets even worse: even basic calls fail to work properly, constantly freezing. And as you are
                                                                                                            • WARNING : Smart list automatically unsubscribes your contacts.

                                                                                                              I created a smart list of my team members based on the criterion that their email domain was @_____. The list refreshed as expected — but it ended up unsubscribing almost all members of my team. I contacted support, but it took two months to get a reply,
                                                                                                            • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ (10/31)

                                                                                                              ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの中野です。 10月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 参加登録はこちら(無料):https://us02web.zoom.us/meeting/register/BGYTysOnSqa9LA9eY2IKww ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは? Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした
                                                                                                            • Subforms in Stateless Forms

                                                                                                              Stateless Forms are very useful, but we can't build complex data entry pages without Subforms. Can this be implemented? This would make Stateless Forms truly powerful.
                                                                                                            • Custom Function not getting package details when triggered from Workflow Rules.

                                                                                                              I have a custom function for Packages that submits a form in our Creator app that we use to generate custom shipping labels (internal staff complete deliveries so we cannot generate shipping labels straight from Inventory). When the function is executed
                                                                                                            • Billing Preferences per Account

                                                                                                              Hello, We are trying to setup Billing Preferences in Zoho Desk to set up a different pricing per account. We charge different pricing per hour per customer/account. Account A = 100 per hour Account B = 125 per hour In the Billing Preferences in Time Entry
                                                                                                            • Time entry preview for custom time entry templates.

                                                                                                              Our company needed time entries in a specific format to document our client interactions. Since we are using a custom time entry layout, we have lost the "preview" on the time entry tab. Using the default time entry layout, you get a small preview of
                                                                                                            • Able to change project on timelog entries

                                                                                                              Ability to move the timesheet entry from one project to another. When a user adds a wrong entry a manager can change/update the timesheet entry to the correct project.
                                                                                                            • Knowledge base: The nitty-gritty of SEO tags

                                                                                                              A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without direct
                                                                                                            • Full Text Customization & Translation in SalesIQ Chat Widget Settings

                                                                                                              Dear Zoho SalesIQ Team, Greetings, We would like to request an important enhancement to the chat widget customization options in Zoho SalesIQ. Current Limitation: At the moment, only some of the text shown in the chat widget is editable or translatable
                                                                                                            • Introducing swipe actions in the Zoho CRM Android app

                                                                                                              Hello everyone, How much time do you spend each day on your list view? Probably quite a lot. Since it's such an important part of your work, wouldn't it be easier if you could take action directly from your list view instead of opening each record one
                                                                                                            • Content Security Policy

                                                                                                              Is there a place in ZOHO CRM to add a Content Security Policy to allow for a call to a google.com map, from inside our current app? Or, how do I resolve the issue below?? jquery.js:1 Refused to load the script 'https://maps.google.com/maps/api/js?v=3.41&libraries=places&sensor=true&key=AIzaSyAyQzKeKSbLci4LwZhn9oXvtCkbUo1Ae4g&callback=map_loader'
                                                                                                            • Option to select location?

                                                                                                              As a business coach, I meet with clients at various public locations. I have two or three pre-determined locations that I meet at. I would like the client to choose the location when booking an appointment. Is there a way to do that with a single service, or is the best way to accomplish this by creating one service for each location offered?
                                                                                                            • Unified WhatsApp Number Management in Zoho Desk and SalesIQ

                                                                                                              Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbers
                                                                                                            • Provide a standard structure to your content using article templates

                                                                                                              Hello everyone, When multiple writers work on different documents, maintaining a standard structure can be challenging as each of the writer follows a different writing style. However, when the structure, tone, and format of every document is different,
                                                                                                            • Accessibility Spotlight Series - 1

                                                                                                              Every user interacts with products differently, what feels intuitive to one may be challenging for another. Addressing this, accessibility is built into Zoho Project's design philosophy. This helps users navigate and perform actions with ease irrespective
                                                                                                            • Projects Tasks Not Showing Dependencies

                                                                                                              I'm clicking on tasks and the popup to add dependencies isn't showing. I can't disconnect the nodes either. For some reason when I slide a task backwards it says it cannot go before a predecessor, even though there is not predecessor. Double clicking
                                                                                                            • Deprecation of C4 endpoint URLs

                                                                                                              Note: This post is only for users who are still using the C4 endpoints. Hello everyone, At Zoho Creator, we're committed to continuously enhancing the security, performance, and capabilities of our platform. As part of this ongoing effort, we'll be deprecating
                                                                                                            • Introducing AWS authentication for connections in Deluge

                                                                                                              Hello everyone, We're incredibly excited to announce the all-new AWS authentication for connections in Deluge! This highly anticipated feature simplifies connecting to Amazon Web Services, opening up a world of possibilities and allowing you to seamlessly
                                                                                                            • Timeline Tracking Support for records updates via module import and bulk write api

                                                                                                              Note: This update is currently available in Early Access and will soon be rolled out across all data centers (DCs) and for all editions of Zoho CRM. The update will be available to all users within your organization, regardless of their profiles or roles.
                                                                                                            • Customize User Invites with Invitation Templates

                                                                                                              Invitation Templates help streamline the invitation process by allowing users to create customized email formats instead of sending a one-size-fits-all email. Different invitation templates can be created for portal users and client users to align with
                                                                                                            • ListObjects is recognized by VBA

                                                                                                              Sub addNewRow() Dim ws As Worksheet ' Set your worksheet name Set ws = ThisWorkbook.Sheets("Invoice") ' Set your table name (change "Table1" to your actual table name) ws.ListObjects("InvItems").ListRows.Add End Sub I am getting Unknown function: Li
                                                                                                            • Next Page