Various Things
Hi. Firstly, I like Zoho Assist. I have a couple of things that will make it better for me and certainty will make your product better and others to use.
Changing color scheme for banner per department.
I have more than two departments now. As intended, I like to keep them separate for their purposes. The only thing that I can see to distinsguish which department I am currently in is the small text in the corner that gets cut off after ~13 characters. It would be much more noticeable to see the banner (tabs for Remote support, unattended access, settings buttons, etc) and maybe the background change color based on the department you are actively in.
Allow to disable animations in HTML technician console.
When I am working fast and want to find a specific command/tool/setting, the animations for opening the menus/tabs takes too long and visually too busy when browsing. I want to see those menus appear immediately instead of transitioning to appear. That would make my work much more efficient, and easier to find what I need.
Give technician (or admin) ability to remove notification of clipboard sharing.
I see this is a hot topic already. I agree that either, preferably, allow technicians to disable prompt to notify or change the design of dialogue box asking permission for clipboard sharing.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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