Problem with deployment on workgroup
I am having some difficultly deploying onto our computers that are not part of our active directly. The Deployment Manager has found the computers and, if I plug in the wrong username/password info I get an immediate failure because of the bad logon info, with the correct logon info I get a "Failed" status with the remark "The computer is not reachable". We use PDQ Deploy/Inventory with these machines without much trouble.How to switch to free version after the end of trial?
Hi, we are using Zoho Desk with Zoho Assist. Now the trial period finished and we're not able to continue using the Zoho Assist. We are being shown the message: Your 15-day free trial has expired. Contact your Organization administrator to proceed What should we do to continue using the free version? Thanks,Share a Unattended Access
I have 4 Unattended access that I have setup. I would like to share them with other users in my company. Is this possible? Dave BrownUpdating Unattended Acceress
I accidentally emailed an old version of the ZA_Access.exe installer to a customer. I tried uninstalling, then reinstalling the lastest version, then rebooting. It was still running the old version. I also tried updating to the latest version by running c:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZA_Upgrader.exe -- I received a UAC prompt, but it didn't appear to do anything else. The old verison works, but what can I do to get the latest version working? Thanks.Feature Request
I am looking to get a list of Zoho assist sessions into Zoho Creator or Zoho CRM. I cannot see an easy way to do this? If there was an Assist API, that would do it. If Assist had a webhook that fired after a session, we could use that. If Assist allowed for scheduled reports, maybe that could be used. Any plans to implement any of these? Thanks in advance & Happy New Year.Why can't I log off today?
The log off button does not have a drop down like all the others and I have disabled 'Keep me signed in'. Is this a consequence of the work being done to the site?Any easy way to keep the session always ID the same with Zoho Assist?
Any easy way to keep the session ID always the same? I help my Dad about once every 3 months with issues. Is there an easy way for my assist session and his to always be the same session ID? No big deal if not possible. :)Android APP Security Problem
Hi, Reported this via online chat, if a technician downloads the Android app they have access to ALL of the pc's on Zoho Unattended Access even though they are restricted to one group in the Zoho Manage Technicians area. e.g. if a client wants to have access to their own pc's we cannot allow this because this will give them access to all of our other clients via Android.Zoho server is down
One day in after moving to Zoho Assist from LogMeIn and we can not access half of our clients to provide support ! No one at Zoho replies to online chat, email or phone calls ! - It's not looking very promising... Assist tells us that our client's Pc's have been offline for upwards of 6 hours... How are we supposed to get a status update when no-one at Zoho seems willing to reply to our requests for help. On the occasion when my colleague did manage to get someone on the online chat he was told thatEntire Network is Offline???
Since I came in around 7 CDT this morning, 60 of the 64 computers I manage via Zoho assist have shown as offline; if you try to use the WoL button, you get a pop up that states "Power on failed... since the whole network is offline." I can access these PCs by other means, not to mention the fact that my inbox isn't exploding with "network down" complaints, so the issue is obviously on the Zoho side. I've put in a support ticket (at least I think I did, the form was very confusing) and tried the 'contactProxy is LOST everytime Zoho Assist starts
This is 3rd issue I have with Zoho Assist, Proxy settings are NOT saved, everytime Zoho Assist starts the proxy server is blanked out AGAIN.... Why is this program failing to save Proxy settings or is this by design?Changing My computers to a new account.
I have multiple computers assign to my old company user and password. It was purchased and my new company wants me to get my assist login changed to the new company. Is there a way to do this with out having to change each computer?Support within RDP session takes over mouse of host computer?
When I want an external supplier to support their system, I RDP to the server and initiate a Zoho Assist session. Strange thing, the remote support session appears to "bleed though" to my host PC. - the remote supplier moves the mouse within the RDP session on the server and it moves the mouse on my local PC. - if I minimize the RDP session, the remote session goes black (supplier cannot do anything) Is this a bug?ATT STOP NOW AGENT_ALONE_IN_SESSION then app stop
Hello, I am getting the below message in LogFile.log before agent.exe (zoho assist) stops/crashes.... Stop remote session command: ATT STOP NOW AGENT_ALONE_IN_SESSION then agent.exe stops Is there a setting I can change so the agent.exe does not stop? I can not use unattended access, because the environment that I am accessing do not allow A) your unattended access installer to run and B) the ports that unattended access use on host machine do not work on the hosts I access. Zoho assist howeverZoho Assist Crashing: Agent.exe is crashing every between every 10 min to 1 hour. SSL Error? See logs.
User Name: flasponge@gmail.com Session ID: 867689386 Customer IP: 144.160.226.92 Technician IP: 97.104.68.121 Hello, I recently upgraded from free to your new Zoho Assist, Remote Support, STANDARD. After upgrading and starting a new session, I sent email and started session #867689386 On Demand Remote Support #867689386 144.160.226.92 After about 20 minutes the Zoho process on the host (agent.exe) crashed at 2017-11-29 00:55:26, I restarted and it crashed again after about 1 hour, at 2017-11-29What version of a plan would I need for this environment?
At a client site there is one computer that controls the building's HVAC system, that is located in the superintendant's office. The following need to access this computer remotely - without any interaction required from anyone in front of that computer: The super from either of his tablets (iPad / Windows 10). The building's office manager from her Windows 7 desktop. The software vendor's rep from outside the site. Me, for quarterly computer maintenance. What version of ZOHO Assist would I be lookingEvaluating - UAC stopped input
I am evaluating Zoho Assist and did a test with a laptop running Windows 7 Home Premium. I right clicked computer and attempted to open the Manage option from the Technicians window. The PC I was testing from is at the Default setting for Windows 7 - Notify me only when programs try to make changes to my computer. From the support technicians end I could see the Computer Management window but at that point lost all ability to interact with the session - it would accept no further input. On closingZoho assist as a service
When I click "Run as a Services" on remote session it didn't do anything and didn't show credencials or error on display. How I can configure the zoho assist client as a service in my clients?Assist Freezes Samsung Phones
Hello, Love your product. I have a Galaxy 7 and my 80-year-old mother a Samsung J5. After connecting to her phone, it freezes and I just get a an opaque rectangle. I can't control anything or see anything if she does something on the phone. I have tried it with another friend's Samsung and have no problem. I have uninstalled and re-installed. Not sure what to do. I really need to be able to help her out. Here is what I see when I connect to her phone: Thanks so much, Ann.dms file?
Hi, I have been trialling Zoho Assist for the last few weeks and a really strange thing is occurring with file transfers; i can send or request to be sent a standard file type (.xlsx/.pdf/.docx) yet when it comes through to my download folder it is coming up as .dms file.....which I can't even attach to the forum. Also this .dms file has cropped up when I was attempting to connect Zoho Subscriptions to Zapier; it keeps sending me a .dms file that I can't open. Can you please advise: 1) What isAndroid Support
When will remote control support be available for ALL android phones/devices, not just Samsung? Unattended remote access would be what we really need. Teamviewer has it. Get with it ZOHO!Problems with my technicians logging in
Hi Guys: I have sent invite links to my technicians. When they click the JOIN button, they are prompted to start a free trial! How can I get them from PENDING to Active? What could I be missing? I checked the help file, and there wasn't documentation of what the tech does after they get the link. Thanks for all your help. I am very impressed so far with the product and the service!Drawing Pen
Hi Guys: A Tool that would be incredibly helpful is an on screen drawing pen/highlighter. I hate to use the GoToAssist Name, but we are trying to transfer from them to Zoho Assist. A tool that is incredibly helpful in GTA for our technicians is an on screen drawing pen so we can draw on screen the exact icon the customer should choose. Thanks.Connected, waiting for response
Hi, im just trialing Zoho Assist and coming a bit unstuck... everything installs ok, there is a green dot next to the computername in the console and the machine is registering as online... but when I connect it goes through the motions - Starting support session - Connected, waiting for response. but then never completes the connection. any ideas?!Keyboard Control
Hello Again! If Richard is sharing a customer's computer, and he needs to show the customer something on his computer, he can reverse the screen, which is great! However, Richard would prefer that the customer NOT be able to control his mouse and keyboard and only view his screen? I didn't see any setting for this? Apologies if I am asking "training" questions, but after cursory investigation, I didn't see any of those functions. Thanks!Save a Chat
Is it possible that the chat between my technician and the customer can be "saved" as part of the session log? I really like the notes, but would love to be able to access what was said in the chat window.Interaction with Mac running Windows programs
We have several customers that use Mac's, but are running our Windows application using something like Bootcamp, Parallels and sometimes Windows Remote Desktop into a terminal server. When I remotely connect into their Mac OS, when they bring up the Windows program, if I try to type... the only character that appears is "a". So, for instance, if I open Word for Windows and type in "hello", instead I get "aaaaa", which obviously doesn't work very well! The only solution is for the customer to allowLimit unattended access
We would like to add another technician for our unattended remote access. Is there any way to limit which computers this tech can access? We would only like them to access computers at one location.How to change the Super Admin of a Zoho Assist account?
Hi, I would like to know how I can set someone else as the super admin of a Zoho Account? I was asked to test Zoho Assist and after 15 days the trial was over. I was the only one who was considered an administrator that could make a payment. So we did with my account, but in fact it should be someone else. How can I switch the Super Admin feature for finances, etc. bu passed to someone else? Thank you very much for you help, Alexandre LeclercUAC and Unassisted Client
Quick question. If I install the unassisted client on a computer, will that allow me to connect and see the UAC on the technician side (basically, install the client as a service)? I haven't played with the unassisted client and don't see a use for the unassisted functionality, but I need a way to get past the user having to type in a password at a UAC prompt.Group Sorting
in unattended i tend to use the groups a lot to sort when i add a new group it seems to add to the end of the list and there is no way of sorting into alphabetic order am i missing something or is there a method?HELP
Hello, Please i need help in fixing these issues: Category Host Result http bayshore-technologies.com The remote server returned an error: (404) Not Found. (http://bayshore-technologies.com) More Info blacklist bayshore-technologies.com Blacklisted by SEM URIRED More Info dmarc bayshore-technologies.com No DMARC Record found More Info smtp mx3.zoho.com Failed To Connect More Info dns bayshore-technologies.com SOA Expire Value out of recommended rangeRemote with Edge browser: "Look for an app in the store"
My remote assist session failed today because: The end user, using Edge, was prompted with "You'll need a new app to open this zohoassistlaunch." The only choice is "Look for an app in the store." Screen shot attached. I think I found a workaround; this post is to share my frustration when trying to guide a user into a remote session. When he says "You'll need a new app...look... in the store" Try using the online help. I don't know what to tell him. Should it be this hard? Thanks for listening,Invite user, while in Unattended session
The ability to invite another user (technician) to see my session seems to be disabled (dim/grey) when I connect to an Unattended session. Is this normal or a licensing issue? - RobHow do I put ASSIST on the main list of apps when I login
I don't want to have to click on the "All Apps" and scroll down to find Assist. Can I put Assist on the main grid that shows right after I login? MattAuto scroll when using assist in actual size mode
Hello when using Zoho assist in an Android browser to connect to a Windows machine using Assist the following issue occurs making a Assist difficult to use: 1. open Chrome browser (or any browser i tested) on Android. 2. Enter url to assist session: https://assist.zoho.com/viewer-assist.do?viewer=html&key=[@keyID] 3. Session start I can see desktop OK and control mouse OK. Settings = Fit To Screen and Better Quality 4. "Fit To Screen" makes some texts especially Outlook difficult to read thus I changeAlmost all Unattended computers gone!
Hello, I've been a paid user of Zoho Assist for a few years now and have had good success with it, until the past few days. I have around 30-40 computers setup for unattended access though I only occasionally access any of them. They are all in certain groups so I can keep track of things better. Earlier this week I noticed that in my Zoho Assist Desktop program that all computers disappeared and it says no computers added under the Remote Access section. I've tried refreshing it and logging outConnected Waiting for computer
Today we can connect but never get the actual completion. Every remote session connects but never completes???Share clipboard
Hello Everyone, Is possible request share clipboard for Linux user copy/paste is essential feature. Copy from chat to chat is really inconvenient. Thank youZoho Assist unable to activate the Kapersky UI win7
Hello Zoho peeps This is a strange issue and may just be a one off. But I thought i'd ask in case someone else has seen this. Today I logged into a PC with ZA. In order to resolve an application issue. I re-installed the app and resolved the issue (it was AOL desktop 9.7). Anyway my point is I was able to use control panel feature like programs and features. I was able to uninstall any application. I could run malware bytes, initiate a scan and delete quarantined items. But when I openedNext Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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