Remote sessions double type random letters
This is regardless of which computer I use to remote into and which one I remote control. A few months ago they all started randomly typing double letters. When I am typing something on the remote computer. I am using unattended host installs. (most of them were installed about a year ago or more) Example: (something like this) Clieent number one is doiing well. I have not updated the remote assist unattended host. Not sure the best way to do that actually. Thanks, MattAccount Deleted
I created an account and added a few unattended PC's for testing purposes. I then went to access the account next day and it was not available and forced to recreate the account. Please advise if this is normal behavior or if there was something I did not create on my side. Thanks, -Tony VeltriZoho Assist starting sessions as meeting hosted by me
All of my attempts to initiate a remote support session so I can view my customer's computer is coming up on my computer as a meeting that I'm hosting. Is it just me? Is my account broken in some way?Zoho Assist Portal Not Showing Paid Status
I recently purchased a subscription for unattended access of 25 computers. When I am signed into the portal at: assist.zoho.com/assist and I look at the "settings" section, the text that appears indicates that I am in a "free edition" when I should be in a paid edition. Also, my email address does not show as being a technician. No technicians are listed. I had Zoho Assist installed on a Windows 2008 R2 server, and this computer is not showing as "online". What is happening?Zoho Assist Mostly down
I can only see a few computers online. Most are offline so we surely have a problem. I have sent an e-mail to support.zoho assist server
We are unable to install ZohoAssist setup in server 2003 kindly help us to resolved this. error: Failed to create unattened serviceZMSchedular.exe Crashes Every Hour on the Hour
Windows Event Log: Faulting application name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Faulting module name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Exception code: 0xc0000005 Fault offset: 0x0001c20f Faulting process id: 0xec0 Faulting application start time: 0x01d270f817e3b769 Faulting application path: C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZMSchedular.exe Faulting module path: C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZMSchedular.exeFaulting Application in logs every hour.
Hi, Customer reports PC not working correctly. Applications not running correctly. I do notice the following in the event log relating to our Zoho Assist software that we use. Can someone help please? OS WIndows 7 64bit SP1 Faulting application name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Faulting module name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Exception code: 0xc0000005 Fault offset: 0x0001c20f Faulting process id: 0xd90 Faulting application start time:Server 2003 Unable to run Unattendedcleint.exe
Anyone else have the issue installing the unattended client? I downloaded from the ZOHO web add computer on the pc itself and the installer wont run. I have tried it on 3 so far , same issue. One worked fine . All are Server 2003 service pack 2 or better. No issues with 2008 Server installSecurity regarding the screen share and what type of encryption is being used.
Looking to start using Zoho Assist and before I move forward i need to know what type of encryption is being used for the security when screen sharing. Is it possible to change it between different types and if so what types?Unattended access, no groups, showing as Free Edition!
HI This morning I came to use Zoho Assist to access a couple of PC's I have set up in Unattended Access, to find that only 5 of the 90+ PC's and Groups I had no longer appear. I have tried logging out, Logging in, in Chrome (usual way) and Android phone, but all I can see are 5 PC's. As far as I know we paid for a full years service in Feb 2017. The worrying thing is that it says "You are in free edition. UPGRADE" Help, as I'm stuck without remote access to my customers. DannyNo File Transfer or System Info
Hi, Just upgraded and the File Transfer button is greyed out and can't find out where to get the clients system info. I'm using Unbuntu 11.10 - Tried with Chrome and FF - latest versions. Any ideas? Thanks JonGroup missing
I recently accidentally moved a unattended access computer to a group. I am now unable to access or move this computer now. Thanks for any help!Maximum number of unattended computers
I have just received the message "Oops! You have reached the maximum amount of unattended computers" when I tried to install the unattended assist agent on a client's computer today. I have never received this message before and I was under the impression I had an unlimited amount of unattended agent installs (but not concurrent sessions, of course). I have the Remote Support Professional Plan. Can anyone tell me why I am getting this error message now? Thank you.Opps Looks like you have exceeded the number of installs
Hi I am getting the above message when i try and install Unattended access. I have deleted some of the old pcs out that i no longer need but still get the same message. Is there a maximum number of pcs we can have unattended. Regards Thomas FrosdickZoho Assist - Can I count on the /assist-start?key=[xxxx] URL being valid for my account?
I would like to embed a button in my application to start a Zoho session, which I can do manually by visiting the URL: https://assistlab.zoho.com/assist-start?key=[xxxxxxxx] (my key removed). Is this key consistent or does it change with each login?Unattended Sessions - Groups and Access
I would like to see Groups to organize Unattended Computers (what is currently labeled "My Computers") and a way to restrict access to individual users to specific groups.Zoho Assist freezes when a user joins the session.
Hi, I was trying out Zoho Assist (As I was hoping to purchase a subscription and wanted to make sure it fit our needs first) and it seems like the desktop plugin completely freezes (Just showing a gray screen where I can't click anything on the window) when the user joins on their end. I am on Windows 10 version 1607 and build 15048. The only way to close the plugin at this point is to close it using the task manager. Thank you, -DavidWhere can I get the Zoho assist technician app? All I can find is the customer app!
When I login to my zoho account, I can download the zohoassist.msi file, and I can install it. But when I run it, it starts the Zoho Assist app and instead of giving me the session key to give to my customer so I can get a remote control of their desktop, it tells ME that: "You are about to join a Remote Support Session. Support Technician will be able to control your screen along with the ability to transfer files" but I AM the technician! I want that to occur on my customer's computer! In the past,SSL Whitelist
Our content filter (Bluecoat) is blocking the SSL traffic for Zoho Assist. We need the domain and/or IP’s to whitelist so that we can use your product. Any help would be greatly appreciated.Protect your customers from WannaCry attacks!
The on-going, largest ever ransomware attack doesn't requires an introduction. The huge count of affected computers is on the rise and you must be looking for ways to protect yours as well as your remote customers' computers. Microsoft has come up with emergency patches even for older Windows versions that it has stopped supporting. These patches might be useful if any of your customers are using Windows XP or Vista. Some more protective measures are: 1. Apply the security patches. 2. Block accessSome unattended computers are not listed in Zoho Assist
I have an issue where some of the computers configured with Unattended access are not listed to make a connection. I have noticed that they stay on for a bout 90 days and then disappear, requiring a reboot or reinstallation. Very inconvenient.Mobile App - Access Restricted
Hello, I just installed the Zoho Android app and logged into my account which is a Professional license, but I get this message:"Access Restricted. Your license does not allow you access to unattended computers from a mobile device." What do I have to do to enable access to unattended computers? Thank you, jharrisWe are not able to configure Unattended Access on this computer
This error comes up every time we try to install the Unattended Access on Windows 10. Tried on multiple computers with the same result (from just downloading ZA_Access.exe so is up to date). Any solution?Scheduled maintenance on April 22, 2017
The scheduled maintenance of Zoho Assist servers will take place on April 22, 2017, between 09:30 PM to 11:30 PM PDT. During this brief period, users won't be able to create new remote support sessions or access unattended computers. We request you to plan accordingly. If you've got any queries, pls get back to us.Unattended access not working
I have about 20 computers on unattended access on zoho assist but for some reason i have 1 or 2 computers that i try and add but they will not show up as online on zoho assit on the desktop app or the online version. Is there anything am doing wrong? One main pc i need to get sorted is running windows 8 home. I have tried to uninstall it and reinstall it but for some reason it will not show up online. the software installs and the zoho assist icon shows up on the computer by the clock but it willZoho assist down again
For the second time this week it appears that Zoho assist is down. Is this a system-wide issue or just us? We noticed it about an hour ago...April 2017 - Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: April 19, 2017 11:30 AM EDT Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.Unattended remote access for Mac???
Access Remote Computers in Unattended Mode available for Mac soon??IPad app not connecting
When I pick "Start a Support Session", the wheel just spins on "Starting" indefinitely.Zoho Desktop software wrong
I tried to use the Zoho Assist Desktop software to help troubleshoot a friend's computer. The "Join.exe" file always started Zoho Meeting instead of Zoho Assist. This happened with multiple tries on both of our computers.Desktop request support app
What happened to this? Is it still available for download.Desktop plugin won't install
I've used the Zoho Assist desktop plugin for a long time but uninstalled it recently after a problem. I've downloaded it again and tried to install it. But I keep getting the error message "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'ZohoAssist.msi' in the box below." The path displayed in the Use Source box is the location that contains the ZohoAssist.msi file. IfEmail receiving problems
I am not able to receive mail anymore form this email address infos@alfane This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: alfanero@zoho.com host smtpin.zoho.com [204.141.32.120] SMTP error from remote mail server after RCPT TO:<alfanero@zoho.com>: 552 5.1.1 <alfanero@zoho.com> Mailbox delivery failure policy error Reporting-MTA:authentication failed
Hi! I'm trying to add new email accounts to zoho but I am not able to do so. Please your help, this is the screen shot: Thank you!Nov 2016 Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Nov 15, 2016 11:30 AM EST Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.Unattended computer name suggestion
I am aware I can personalise the computer name, however initially I often have difficulty identifying a newly installed computer. I often ask client to install the unattended installer but when I look at my list of Unattended Computers I cannot tell which is their computer. e.g. list shows : LAPTOP-QH3U61IJ LAPTOP-U1MTFGMK DESKTOP-R0T1MQU DESKTOP-9MM73BK It is not practical to try all those online, nor would I want to interrupt another computer. Getting the customer to identify their computer's nameRemote cursor does not show
I often need to see what clients are pointing at but the position if their cursor does not show in my remote screen. Is it possible to display the remote cursor? Thank you. RichardI am unable to connect to clients - receiving Connection Lost error
I cannot connect to any clients via zoho assist. These are clients who have been set up for months for unattended remote access. I've used updated version of both Chrome and Explorer, but always receive the following error: Connection Lost! Reconnection attempt under progress... I've tried uninstalling, then reinstalling, which was unsuccessful. Some of these clients are behind firewalls, some are not.Have there been any issues using Chrome of Firefox with assist in the last few days?
I have been unable to get any sessions work with those browsers. Internet Explorer has had some success, but not 100%.Next Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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