Which level of assist will allow viewing without admin rights and remote control of keyboard/mouse?
I need to remote in to another person's pc, with them present at the pc, and without them having admin/install rights on that pc. I also need to control that remote pc's keyboard/mouse. Could someone tell me if free Assist offers these feature? If not at what level of Assist are they available, if any?unattended can't access, suddenly require me run in service mode
why suddenly require the agent need to run in service mode to send alt + crtl + del? I tired click on "Run as service" button but it has no effect. Now I cannot login any of hosts, please helpAVG preventing load of the Unassisted Support URL
When I attempted to go to the Unassisted Support URL to download the exe file I got the attached popup. Is there a setting in AVG that can avoid this? Or another solution?ZA.Access.exe blocked by anti exploit software
Hi :) I was installing Zoho Assist with the ZA.Access.exe file and and the installation was blocked by HitmanPro Alert. Please see attached images. Thanks RichardUnattended Access onto a MacOS
Hi, I am having issues connecting to macOS computers, it just sits in "You'll be able to access the remote computer shortly", until I log into a user on that computer and then the remote session works For me I use it to log into my work computer from home, So I cant keep the computer logged in all day Has anyone experienced this and how do I fix it?Screen shots can saved in Zoho projects ?
Hie, When we take Screenshots in Running Screen Sharing session at that time is it possible to somehow that Screenshot will saved in to the Zoho Projects directly and attached with the running project . if yes then please tell how can we achieve this ? Thank you in Advance.Speed/performance of Zoho assist
Hi I think Zoho's entire suite is great and assist is a great program though I think there are a few features that need to be added to make it a real competitor to others like Teamviewer and Logmein and so I really do hope that development is on-going. Would it be possible to enable the support rep to determine the colour levels as this is a great feature in the other programs mentioned because it speeds up the remote response times a great deal. I really think that (at least for me) speed is theno conecta assist con click en el boton usando Chrome desatendido
no se puede conectar usando el boton "CONNECT" assist desatendido desde el ChromeConnect button on Unattended Computers page not working (Chrome Extension)
Encountered the same problem as the recent post by the Spanish guy. Connect button doesn't work. It's been 2 weeks now.no se encontro la pagina - Assist
¿algún problema con la página de invitación assist zoho?, por que al intentar invitar me dice que la página no se encontró...Unattended Remote Access download?
I've looked all over and can't find the download for unattended remote access. Could someone point me in the right direction? Best Regards, baxterccdZoho Desktop Plugin Freezing
Starting about 3 days ago, when I attempt to use Zoho Desktop Plug the application just freezes at "retrieving user details". This is happening on multiple computers. We have to log in through the web interface instead, which is not as convenient. Any idea why this is happening? --RickNo está disponible download Installer
¿por que no está disponible download Installer?Unable to connect and monitor our client and top level team's remote session.
zoho assist another instance of agent is running for the same session error.Vertical Scroll Bars Are Not Displayed ALL The Time on Remote MacOs High Sierra Systems
I have noticed that I remote into my MacOs High Sierra system, that certain windows do not display the vertical scroll bars. In order to navigate within these windows, I have to use the arrow keys to move beyond what is displayed in the active window. I have attached a screen-shot of one such window. Please notice that there is no scroll bar displayed even though the mouse cursor is hovering over the area where the scroll bar should activate. I am able to get around this by going into the General"Shift" characters not working on remote OSX High Sierra
When I do an Unattended Remote Session to my MacOS High Sierra system, I have noticed that none of the "shift" characters (i.e. !@#$, etc) work on the remote system. Thanks, JonSession End Confirmation to Remote Client.
Hi Zoho Just wanted to make a suggestion regarding Zoho assist. I noticed when testing on one of my other machines, when the technician ends the remote session, the assist box on the remote computer simply disappears leaving some confusion as to whether the technician has actually left or still has control / viewing access. I wonder if it could be possible that a confirmation popup could be displayed to the remote client that the technician has now left the session and now has no control or viewingTechnician access
I am trying to create Technicians who can access computers on my account. When I invite them I understand they must already have or must sign up for an account. When they do this they have a clean account without my unattended access computers. How do I make them part of my team. TimSymbol ^ using the keyboard
We are in Mexico and we need our clients use an Spanish configuration language on windows, so when we connected with them to support and try to type some text remotely, zoho add a "^" symbol as first char. Also, if we need to wrote some uppercase, when we use "Caps Lock" key appears this symbol again and the text in lowercase. But this problem affects our terminals too, if we have a Zoho assist session open, and try to type on our terminal this symbol appears too, so we need urgent help to get aUnattended client install
I'm periodically running into instances where the unattended client install hangs on the remote machine and will not complete.There is no error message and the CPU and memory usage on the process stays static. ijbasically have to terminate with the task manager. Any advice.Linux Connect and Connect_x86 app segmentation fault on Ubuntu 17.10 64bit - intermittent
I'm trying to connect to an Ubuntu 17.10 computer. I've downloaded both the Connect and Connect_x86 apps. Both download the programme, create a window with two greyed out buttons and a greyed out Connecting at the bottom. Starting from the command line gives: Checking for updates ... Starting Application ... fatal error: unexpected signal during runtime execution [signal SIGSEGV: segmentation violation code=0x1 addr=0x63 pc=0xc5b0ac96] And a whole bunch more... I just retried and got it to work soiOS Assist Client Screen rotation...
I am evaluating Zoho Assist "Customer" for Remote Sessions on iPad. One of the issues we have right now is that Zoho Assist assumes a Portrait orientation when the Technician is viewing the Client screen. Is there a simple solution where the Technician can rotate the view as our mobile app runs in a Landscape orientation? The best option would be for the Assist Customer app to be aware of the screen orientation on the client side and update the Technician side. An easy fix would be to add a viewHow can I Set PROXY Settings on ZOHO assist.
Hi, I would like to know how to set proxy settings on Zoho Assist. I need to know how to manually open the Proxy Settings. There is no tab in zoho assist that you can manually change proxy settings.Unable to connect to any unattended clients
unable to get into any unattended clients for the last hour - is there an issue?Question regarding licensing
I'm currently looking for an on-demand remote access tool for myself and a number of other technicians. I can see with the Professional version we can have 4 concurrent connections, I suppose my question is whether this is shared amongst all technicians in the account or whether we need to purchase a professional license per-technician?Problem with deployment on workgroup
I am having some difficultly deploying onto our computers that are not part of our active directly. The Deployment Manager has found the computers and, if I plug in the wrong username/password info I get an immediate failure because of the bad logon info, with the correct logon info I get a "Failed" status with the remark "The computer is not reachable". We use PDQ Deploy/Inventory with these machines without much trouble.How to switch to free version after the end of trial?
Hi, we are using Zoho Desk with Zoho Assist. Now the trial period finished and we're not able to continue using the Zoho Assist. We are being shown the message: Your 15-day free trial has expired. Contact your Organization administrator to proceed What should we do to continue using the free version? Thanks,Share a Unattended Access
I have 4 Unattended access that I have setup. I would like to share them with other users in my company. Is this possible? Dave BrownUpdating Unattended Acceress
I accidentally emailed an old version of the ZA_Access.exe installer to a customer. I tried uninstalling, then reinstalling the lastest version, then rebooting. It was still running the old version. I also tried updating to the latest version by running c:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZA_Upgrader.exe -- I received a UAC prompt, but it didn't appear to do anything else. The old verison works, but what can I do to get the latest version working? Thanks.Feature Request
I am looking to get a list of Zoho assist sessions into Zoho Creator or Zoho CRM. I cannot see an easy way to do this? If there was an Assist API, that would do it. If Assist had a webhook that fired after a session, we could use that. If Assist allowed for scheduled reports, maybe that could be used. Any plans to implement any of these? Thanks in advance & Happy New Year.Why can't I log off today?
The log off button does not have a drop down like all the others and I have disabled 'Keep me signed in'. Is this a consequence of the work being done to the site?Any easy way to keep the session always ID the same with Zoho Assist?
Any easy way to keep the session ID always the same? I help my Dad about once every 3 months with issues. Is there an easy way for my assist session and his to always be the same session ID? No big deal if not possible. :)Android APP Security Problem
Hi, Reported this via online chat, if a technician downloads the Android app they have access to ALL of the pc's on Zoho Unattended Access even though they are restricted to one group in the Zoho Manage Technicians area. e.g. if a client wants to have access to their own pc's we cannot allow this because this will give them access to all of our other clients via Android.Zoho server is down
One day in after moving to Zoho Assist from LogMeIn and we can not access half of our clients to provide support ! No one at Zoho replies to online chat, email or phone calls ! - It's not looking very promising... Assist tells us that our client's Pc's have been offline for upwards of 6 hours... How are we supposed to get a status update when no-one at Zoho seems willing to reply to our requests for help. On the occasion when my colleague did manage to get someone on the online chat he was told thatEntire Network is Offline???
Since I came in around 7 CDT this morning, 60 of the 64 computers I manage via Zoho assist have shown as offline; if you try to use the WoL button, you get a pop up that states "Power on failed... since the whole network is offline." I can access these PCs by other means, not to mention the fact that my inbox isn't exploding with "network down" complaints, so the issue is obviously on the Zoho side. I've put in a support ticket (at least I think I did, the form was very confusing) and tried the 'contactProxy is LOST everytime Zoho Assist starts
This is 3rd issue I have with Zoho Assist, Proxy settings are NOT saved, everytime Zoho Assist starts the proxy server is blanked out AGAIN.... Why is this program failing to save Proxy settings or is this by design?Changing My computers to a new account.
I have multiple computers assign to my old company user and password. It was purchased and my new company wants me to get my assist login changed to the new company. Is there a way to do this with out having to change each computer?Support within RDP session takes over mouse of host computer?
When I want an external supplier to support their system, I RDP to the server and initiate a Zoho Assist session. Strange thing, the remote support session appears to "bleed though" to my host PC. - the remote supplier moves the mouse within the RDP session on the server and it moves the mouse on my local PC. - if I minimize the RDP session, the remote session goes black (supplier cannot do anything) Is this a bug?ATT STOP NOW AGENT_ALONE_IN_SESSION then app stop
Hello, I am getting the below message in LogFile.log before agent.exe (zoho assist) stops/crashes.... Stop remote session command: ATT STOP NOW AGENT_ALONE_IN_SESSION then agent.exe stops Is there a setting I can change so the agent.exe does not stop? I can not use unattended access, because the environment that I am accessing do not allow A) your unattended access installer to run and B) the ports that unattended access use on host machine do not work on the hosts I access. Zoho assist howeverZoho Assist Crashing: Agent.exe is crashing every between every 10 min to 1 hour. SSL Error? See logs.
User Name: flasponge@gmail.com Session ID: 867689386 Customer IP: 144.160.226.92 Technician IP: 97.104.68.121 Hello, I recently upgraded from free to your new Zoho Assist, Remote Support, STANDARD. After upgrading and starting a new session, I sent email and started session #867689386 On Demand Remote Support #867689386 144.160.226.92 After about 20 minutes the Zoho process on the host (agent.exe) crashed at 2017-11-29 00:55:26, I restarted and it crashed again after about 1 hour, at 2017-11-29Next Page
Access your files securely from anywhere
New to Zoho Recruit?
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Bigin?
Announcements
Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
Zoho Developer Community
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho Books Resources
Zoho Projects Resources
Qntrl Resources
Zoho CRM Plus Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Design. Discuss. Deliver.
Zoho Show Resources
Zoho Creator Resources
Nederlandse Hulpbronnen
Zoho Inventory Resources
Zoho CRM Resources
Sticky Posts
Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
Top Contributors
Amali Steffi Raj J
Sriram Parthasarathy
Surya Devendiran