description
I want to send html page inside description in zoho desk using api?Is it possible to update accountId in Zoho support ticket??
I wrote below code - mp = Map(); mp.put("accountId",accountId); tkt_upd = zoho.support.updateRecord("Requests",portal,"Product Executives",tkt_id,mp); info tkt_upd; and is showing output as - {"Status":"Record(s) updated successfully","Time":"2017-09-19 09:34:59"} but when i check the response from API - https://desk.zoho.com/api/v1/tickets/<Ticket_Id> then, there is no change in the Account Id.Can`t add Timentry to Ticket via API
Hallo, at the 08. August, i build a Creator Function, that added timeentrys to a Ticket on form input. This works fine. NOW i must use this function, but i become the Error: "Problem occured while processing the request" my Code: ticketmap = Map(); urltwo = "https://support.zoho.com/api/xml/timeentry/addrecords"; XMLticketRequest = "<timeentry><row no=\"1\">"; XMLticketRequest = XMLticketRequest + "<fl val=\"Ticket Charge Type\">" + "Customer Service" + "</fl>";How to create knowledge base article from api?
How to create knowledge base article from api?insert already existing ticket thread
How to insert already existing ticket thread data through API with passing XML data... Is there any API available ? can you help me..?Zoho Desk API Time Entry - Limited Success using commands
I have begun using some of the Ticket Time Entry API calls with limited success. For example, This command returns good data: curl -X GET https://desk.zoho.com/api/v1/tickets/143060000002887087/timeEntry -H "orgId:12345" -H "Authorization:Zoho-authtoken 12345" (for this post, I removed the actual org Id and auth token) So I can retrieve any time entry data for a ticket, but I cannot add a time Entry to an existing ticket! That is my problem. This is an example of the command I use, but the responseFields for getrecordsbysearch in the parameter searchfield
Which fields are available for getrecordsbysearch, do i need to perform the search by field Ticket Id of TicketsHow to create a Time Entry for an existing ticket using Zoho Desk API call
Hi: I was wondering if someone could indicate which API to use to be able to add a Time Entry for an existing ticket. I would need to add values for: Agent Name, Executed Time, Hours Spent, Minutes Spent, and Description. Can this be done using XML response? Or does it have to be done using JSON? Thank you very much for your help. -Alyssa PS I am still hoping to receive some technical help with this problem.How can I create a Time Entry for an existing ticket in Zoho Desk using an API call
Hi: I originally posted this inquiry a week ago, but have not yet received a response. I was wondering if someone could indicate which API to use to be able to add a Time Entry for an existing ticket. I would need to add values for: Agent Name, Executed Time, Hours Spent, Minutes Spent, and Description. Can this be done using XML response? Or does it have to be done using JSON? Thank you very much for your help. -AlyssaZoho API integration inside asp.net application
I want to create a ticket from my asp.net application page. Please provide me proper way to do this task.What are the rate limits for the new Desk APIs? And is there a way to get tickets by ticketnumber?
Hi. I have 2 questions: 1) What are the rate limits for the new Desk APIs? I cannot find them in the official documentation. 2) Is there an API method to get a ticket by ticket number? Currently I have to make many, many calls to get all tickets (since pagination is limited to ~50 items per call) and then exhaustively compare the ticket number against all tickets. This can cause problems because there are a lot of tickets and I might get rate limited. Many thanks.Can't add a task to all tickets.
I have a Workflow to generate Zoho Desk Tickets via Zoho Creator. Now i must add several Tasks to the generated Tickets. everytime i will add a tasks to a Ticket, i become the Error: <?xml version="1.0" encoding="UTF-8" ?> <response uri="/api/xml/tasks/addrecords"> <error> <code>4832</code> <message>Problem occured while processing the request</message> </error> </response> My Code: testmap=Map(); url="https://desk.zoho.com/api/json/tasks/addrecords";How to trigger update of custom fields when loading a ticket
I would like to display data from an external database whenever a ticket loads. How do i trigger the action. The methods simply show me how to update but what action will trigger the method? What I want to achieve is to update two custom fields containing the customers loan information so that my agent does not have to log in to the external system.How to change field type font color in zoho desk?
Hiii guys, The new field will be added using layout under customize in setup. In that how should I change the field type color.I tried to change the font color in help center, but it is not helpful for me. Please give some idea about font color changing in zoho desk.Zoho Desk API calls. XML versus JSON
Hi: I have been using the API calls to retrieve Zoho Desk data in XML format inside a Visual Studio program I am developing. These APIs are defined here: https://help.zoho.com/portal/kb/zoho-desk/for-developers/developer-guide for example to search records: https://desk.zoho.com/api/xml/MODULE/getrecords?authtoken=AUTHTOKEN&portal=PORTALNAME&department=DEPARTMENTNAME I have had good success integrating these calls into my VS app. The other day I was informed that there are some unique API calls availableIn Zoho Desk, Using the getrecordsbysearch function, can you specify more than one criteria.
For example Priority=high AND status=openWhat are all the xmlData options for ZOHO Desk?
What are all the xmlData options for ZOHO Desk?See my API Calls
Hi all, we are working on an api with Zoho Desk. We have the Enterprise edition. I know the limits of calls, but, I want to know, how many calls I have made in a day, and how many calls are made by organization in a day. Thanks.Request url for searchRecords, with using is not empty criteria
Hi, I search lot of places but i can't find the url for searchRecords with using is not empty criteria, please help me, thanks and regrads, AJayan.cDoes the search in the new desk api work?
I am unable to get the search function to work in the new desk API, all other commands work just fine but this is not functioning. And returns with "Invalid CRMCSRFToken"Begining integration with ERP and Zoho Desk
Hi all, we are starting an interesting integration between our Navision ERP and Zoho Desk, vía Visual Studio C Sharp.net proyect who will use Zoho Desk api to read/write from Zoho Desk. I would like to know if there is an open C#.net proyect with the API of Zoho Desk or with samples using it. I have found many examples and check them with Postman but no proyects of CSharp Thanks in advance.Creating tickets in your c# .net application
Hi I am trying to implement the ZOHO Desk api into my c# .net application in order to create tickets but i am struggling to get it to work. Is there any code template that anyone can provide in which a ticket can be created within the .net application? Thank you, AlexHow can I search the knowledge base using the API?
Hi, I want to search the knowledge base using the API. How can I do that? I didn't see any API to get knowledge records or to search them. Thanks EyalHow can I attach/upload document file in zoho ticket module using zoho desk api?
Please provide me zoho desk api link for uploading a file in ticket module of zoho support system.How to send multiple case for insert, update and delete records on zoho desk through API
I am able to insert or delete record one by one using API,please provide the sample code to send multiple records at same time, as per your documentations we can send 100 insert,update at same time. FYI · To optimize your API usage, get maximum 200 records with each request and insert, update or delete maximum 100 records with each request. For example: In the Free Edition, if you use the getRecords method, you can fetch a maximum of 200 records per request, in turn, a total of 50,000 records perAPI Question : add message to thread from customer
Hello Is there an API to add a message to a thread from a customer (not from support) ? We found https://support.zoho.com/api/xml/cases/reply? that works only from support. Thanks ! JPAPI addrecords: Can I send ticket # generated in the response sent back ?
Hi Guys, When I try to create a ticket in Zoho using addrecords API, the ticket is being created and below is the response.xml we get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/addrecords"><result><responsecode>2001</responsecode><responsedata><Cases><fl val="Status">Record(s) added successfully</fl><fl val="Time">2017-06-07 16:13:53</fl><record no="1"><id>1235446564564645546</id><info><![CDATA[Test Ticket 2]]></info></record></Cases></responsedata></result></response>Api addrecords module cannot insert Ticket Owner
Hello, I'm trying insert a new ticket using the addrecord api and define a Ticket Owner to it. I'm able to create the ticket but when I set the owner in the xml like this <fl val="Ticket Owner">agente name</fl> or <fl val="Ticket Owner">agente@email.address</fl> Zoho Desk creates the ticket but set is as unsigned. Can you guys please help me?Unable to save custom function script
Hi Are you having issues with the script editor in zoho desk? I have a custom function code that worked fine previously, and now it does not recognize sentences like these: myHeader=map(); myHeader.put("content", "value"); myHeader=Collection(); myHeader.insert("content", "value"); According to your new editor should work, sometimes it saves it, sometimes it does not. It is painfully to edit it. The snippets shown are only part of a larger code. Thanks.Getting all department names
Hi, I'm curious. I saw "department/getalldepartments" which returns all active departments under a given portal. However, I don't see any documentation for it. Is it safe to use to query all department names? Any issues?Unable to create thread
After creating thread, why is the From showing To address. Say i created thread From: mailFrom@test.com and To: support@test.com After opening the thread in zoho and on my APP. i see the From address is support@test.com and not mailFrom@test.com Any why is the thread needs to be isDraft true all the time? Rama.basic features are missing
You have updated Support with new APIs? I found there are few basic APIs missing in your support desk. like - filters to get tickets - unable to create thread - attachments are created by name is always same. (may be related to API key user) As there basic features are missing, we cant be using zoho anymore. I haven't heard any reply to my support tickets on these either. Rama.Zoho SSO integration - Unable to signup
Hey, We have enabled remote authentication for our services and configured everything successfully. We were able to signup and signin users previously by using the zoho api following the instructions provided here https://www.zoho.com/support/help/remote-authentication.html. Right now we are having trouble signing up users to the portal but users can sign in successfully. While trying to signup users: I get a page saying: Sorry, the page you have requested was not foundPossible to pass custom date in Desk Live Chat embed?
Hello, Is it possible to pass custom data via the javascript Live Chat embed script? We'd like to pass fields like "Organization", etc.... ThanksGet a list of departments via API
Hi there. Is it possible to get a list of departments? Or get accounts, contacts, requests for all departments via API?Asterisk - Twilio - ZOHO Desk - Yealink integration
Wanted to see if we could get some help. Below we have outlined where we are in the process of integrating both our hard and soft phone via Asterisk (on AWS) – ZOHO API – ZOHO DESK Server. We have gone thru several trial and error methods including the documentation from the ZOHO web site without success. Attached are some log files and links showing the error statements we are encountering and it seems there is a disconnect between the API and ZOHO servers. Our ultimate goal is for our ZOHOYealink phones + soft phone (ZOHO) + Asterisk (on AWS) + ZOHO API + ZOHO Server
Wanted to see if we could get some additional help. Below we have outlined where we are in the process of integrating both our hard phones (Yealink) and soft phone (ZOHO) via Asterisk (on AWS) – ZOHO API – ZOHO Server. We have gone thru several trial and error methods including the documentation from the ZOHO web site without success. Attached are some log files and links showing the error statements we are encountering and it seems there is a disconnect between the API and ZOHO servers. In short,Create Thread
Hello, i found out that when we create a ticket, we can have From: xyz@mail.com To: support@zohodesk.com Where as when we crate a thread we cant? why? Same thing with attachment. Rama.Description
Why do we not have description in both GET Tickets and Threads? Its a pain, trying to call multiple times for each item to see summary/description. Also there is not much to show when i get a thread Rama.getrecordsbysearch is missing Description
When i am using getrecordsbysearch is missing Description. Its null all the time? Common Status is Open/Close But when you use getrecords i get description and Common Status is Created, viewed..Next Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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How to add Zoho Desk ASAP to an Angular application
We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script insideUnable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,zoho.desk.update doesn't change 'reply to' when changing Contact
I have a creator script that sends a Form to Desk for stuff like setting up new employees etc.. Due to new email restrictions, we can no longer fake the 'from' address so it must come from one of our emails, like 'support@domain.com'. So I developed a
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