Disabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!How to disable free text input for Zoho SalesIQ Codeless Chatbot.
Hello! We have integrated the Zoho SalesIQ chat widget on our website (https://www.mcneiladvantage.com/) and are currently using the Codeless Zobot bot to communicate with our clients. When configuring our chatbot, we utilized the button feature to allowSalesIQ Not Tracking Any Visitors
Hello all, We have SalesIQ the tracking code for the brand is added to the website via Google Tag Manager SalesIQ is showing "green" for the code, meaning it should be ok The "Track Visitors" button is on And yet there is absolutely no visitors trackedExport history visitors above 1000
Hello How can I get visitors history above 1000 that delivers Excel file ? through an API Thanks, nonoUnable to Change Sales IQ Auto Response in FB Messenger
Hi all, I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ. My problem is that somewhere, somehow,How do I add SalesIQ livechat to my WHMCS (php) panel and also my JavaScript site?
Hello I require assistance in adding SalesIQ livechat to my WHMCS panel (php) and also to my JavaScript website. Thanks!zobot bot not showing on facebook messenger
Hi i have linked facebook with my salesiq the bot not taken appeared on messengerPass organisation, additional fields to Zoho CRM visits
We would like to break down our visits using fields not currently passed to CRM, that we would extract from the contact field like the organisation, but also custom fields we have on the contact like persona, paid status, etc I realise I could a use aWhatsapp integration start conversation
Hello! Is there any way I can use the whatsapp integration with SalesIQ to contact leads? I would like to start a conversation and not just reply to incoming chats. Thank youVisitors online don't working
I setup my account for our site migbusiness.ru . We need see visitors online depending from time spent by visitors in our site. But it isn't working. I add into site integration code(for chat and visitors track). I setup the integration SalesIQ with ZohoCRM.live view is not working
Live view is not working on My website Can you please help When a customer come to my website zoho do not show me the location of the customer it not even show anythig my website Attaching a ss my be you understand my problemHow to get website page info and blog post texts from WordPress to Answer Bot
Hi All, Does anyone have any experience on how one can get a spreadsheet from WordPress that can then be imported to SalesIQ resouces. I want to set up a Hybrid codeless chatbot using Chat GPT, but as usual the support given via SalesIQ was basicallyZobot and Flow Controls conflict
Hi, I configure a zobot with the codeless interface without any issues. But i'm facing a problème when I published the zobot. The zobot start the chat when a visitor clic on the chat button but a form appears in the conversation from Flow Controls andBooking Page not showing the dates
Book an appointment select date issue We have the above issue that we are able see the calender dates when we book the appointment in chrome where they are not showing in firefox. Please help us on this issue.Zoho SalesIQ quick help - Getting a message "choose department" even though i never set this up
Hi there We started to use the ZOHO SalesIQ feature, and have an issue: I want that the bot will work like this: User clicks on the chat icon - he should get But instead - whenever a user sends a message to the bot he gets the "choose department" messageUTM tracking for Telegram in SalesIQ
Hi! I am the owner of the company. Now I'm choosing a CRM solution. You have created a very interesting product ZOHO ONE! I have the following situation. Many of my clients don’t want to chat on my website page because they view the site from their phone.Live Chat notifications
Hi Community, We have recently introduced the live Chat function and I noticed that the live chat notifications seem a bit ´´weak´´ in terms of catching the agents attention. This is particularly problematic when Zoho screen is in the background, i.e.SalesIQ Zobot - Open third-party URL
Hi team, We are creating a Zobot in SalesIQ and we have 2 button texts. Chat with AI Assistant Chat with human What we want to happen: - as soon as the visitor clicks on the "Chat with AI Assistant", a third-party URL should open in a new window. We'reZobot and Triggers together
Hello, we use zobot when the user clicks on the chat button. But we want to use triggers too, when the user is landing on a specific page url. Currently we are forced to use another tool for triggers. Thank you.to create 2 different language bot flows in zobot?
Hello, I want to create 2 different Zobot flows with codeless bot builder for my website languages: Turkish and English. First of all, I don't want to use Dialogflow that will defect the language and translate with Google. I want to create a flow withSalesIQ - Answer Bot - Seeming issues with language/localization
Hello everyone, I am currently evaluating SalesIQ Enterprise to see if it suits our requirements, and I have the following comments/questions. Could you please help? The Answer Bot doesn't seem to recognize the language I am using in my initial approachZoho IQ IP Address
Hi there. How can we capture the customer IP address from Sales IQ Chat and connect it with Zoho CRM?Error in SalesIQ account features
https://www.zoho.com/salesiq/pricing.html The above URL says 3 operator licenses for free level. Trying to change to the free level, the screen says 2 operators. Hell, I'm not going to select a Category in the pulldown below this window. The list seemsMy restart / previous button is not showing on my Facebook Chatbot
Hi, Is there something I'm missing ? Zoho (with the restart and set back buttons) Facebook (without the restart and set back buttons)Increasing conversions and simplifying the workflow
Hi Is it possible to display a chat screen after the sales IQ/Zobot bubble is clicked? The workflow currently displays a button The button is clicked, then it asks to click phone or chat Then it asks for name, phone, email and message Then it allows theZohoCRM not displaying "Visit Summary" information
Hello, I've been trying to resolve this issue for days now and nothing seems to be working properly. I have Zoho CRM+ and Zoho SalesIQ integrated, but it does not seem to be working. In all the examples i have seen online, once the 2 are integrated together the SalesIQ information should be possible to see in the Zoho CRM. When someone submits a form on my website, the information such as most recent visit, referrer, visitor score, etc. should be visible in my Zoho CRM but it does not transfer over.Block my visits in SalesIQ
Every time I go to work on my website I get notified that a user has returned and I get an analytics report on myself. Is there anyway that I can block myself from showing up in the reports? Since I am constantly working on my site it skews the data. Thanks in advance. Enoch B.Simple Email Notification on Chat Initiate
I have all of our other notifications set up for chats in SalesIQ, but I have an employee who would rather receive basic email notifications when a new chat comes in. Same type of notification as desktop notice or sound playing, but the system would alsoAssistance Required for Zoho SalesIQ Chat Widget Implementation
I am currently facing challenges with setting up the Zoho Sales IQ live chat widget within my React application. My requirements encompass the following functionalities: 1. Visitor Routing based on Chat Category: Upon initiating a conversation throughHow to disable user typing option during the conversion through bot
Hi, i want to disable typing option during the zobot conversation. it should enable only when we want to take input from the user. rest the of the time they have to choose the ans provided by us.SalesIQ cannot be opened because the developer cannot be verified
the promoted SalesIQ Mac App is having a trouble to get installed: I followed the link on https://www.zoho.com/salesiq/help/live-chat-for-your-desktop-and-mobile-devices.html which says Download on Mac App Store but it actually downoads a .dmg which thenI need help adding departments
Hi, I have 4 brands added to my ZOHO Sales IQ. The problem im running into right now is that when a visitor lands from a different brand and my operator caters to teh visitor it shows my operators full email which is not form that brand. How do I makeRedefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way toDo not show screen "Chat now"
It´s possible not show this screen: https://prnt.sc/vZrgaMReWOO6 And show directly chat screen? Thanks.Zoho Answer Bot
Hello, We have Zoho Answerbot on our page with salesiq, however we need it to capture the details of the person prior to any engagement, e.g. name, email, phone. Before we enabled Answerbot salesiq used to do this in the chatbox when people click it,Linking Instagram Accounts to brands in Sales IQ
Hi, I'm trying to Link 4 instagram pages on my sales iq (i have four different brands). the problem is that, when i connect my instagram accoun to my page, none of my IG accounts are showing up on my SalesIQ account. i'm following this guide: https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/channels/articles/integrating-instagram-channel-with-salesiq#How_to_integrate_Instagram_account_with_SalesIQOut of Hours salesIQ option
Where can I find code for a plug to give customer the Option to close chat bot if out of hourswhatsapp integraties salesiq
Hi, my whatsapp is connected but when there are no operators available, the messages don't get true to salesiq in missed conversationChange default feedback message
Currently the following appears: "It was my pleasure chatting with you today. Please take a moment to drop your rating." I can't find where this is stored. Can this be changed?Answer chats in CRM?
Is there a way to integrate with CRM so that live chats popup inside the CRM? Basically I don't want my users to have to keep salesiq.zoho.com and crm.zoho.com tabs open all the time. Would be nice to just answer the chat inside CRM.Next Page
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Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the designRedefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way toSalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of manyEnrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
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Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicateWhy should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a