2. Feature availability

• Available for premium plan.
• Roles

• Super admin and admins can add limits for all event types.
• Workspace admins can add limits for their assigned event types in the workspace.
• Managers and staff cannot set appointment limits.

3.Overview

Appointment limits are rules that help businesses regulate how often a service or event can be booked, as well as how frequently individual customers can book appointments. These limits are particularly useful in avoiding overbooking, managing high demand during peak times, and ensuring all of your customers have fair access to your services. Without clear restrictions, a business may face situations where certain event types are overbooked or the same customer repeatedly books appointments, leading to scheduling conflicts and reduced service quality. Appointment limits provide a structured way to control booking volume and maintain a balanced, predictable calendar. 

In Zoho Bookings, appointment restrictions can be applied at the event type level. You can limit:

• Slots per Event Type – Define the number of appointments allowed per day for an event type. Once the limit is reached, no further slots will be shown for that day, preventing overbooking.
• Slots per Customer – Restrict how often a specific customer can book an event type (e.g., once per day or only after a previous appointment is completed). This helps avoid duplicate or excessive bookings.
• Custom Date Limits – Override the default limits for specific dates. (e.g., during holiday seasons or promotional campaigns). You can add multiple custom rules for finer control over availability.

4.Usecases

5.Steps to add limits for appointments

1. Go to the desired event type. Hover over the event type card and click the Options icon  (three dots).
   
   
   
   
2. Click Edit to enter the event type settings. Under Availability & Limits, click Appointment Limits.
   
   

   
   
   
3. You can now configure limits with the below options:
   
   
1. Slots per Event Type :
   
   Choose any one option from the dropdown.
   
1. No limit – Unlimited bookings allowed for the event type.
   
2. Per day – Restricts the number of bookings per day for the event type.
   Enter the number to limit the bookings per day for the event type.
   
   
   
   Example: Limit to 5 bookings per day. Once the limit is reached, no additional slots will be shown.
   Changes are autosaved.
   
   
2. Slots per Customer :
   
   Choose any one option from the dropdown.
   
1. No limit – The customer can book without any restriction.
   
2. Per day – Restricts how many times a customer can book this event type within a single day.
   Enter the number to limit the bookings per day for the event type.
3. One active appointment – Allows rebooking only after the previous appointment is completed, cancelled, or marked as no-show.
   
   
   
   Example: Allow only 1 booking per day per customer or prevent rebooking until the previous consultation is completed.
   Changes are autosaved. 
   
   
3. Custom Date Limits: You can choose the date range and can set both the limits for the chosen dates.You can define multiple rule limits for the same event type. This setting will over-ride the default limits for the chosen dates.
   
   

   Choose any one option under the dropdown.
   

   • Slots per Event Type
     

   • Slots per Customer
     
     
     
     Click + Add Limits to set multiple rules for the selected period.
     
     
     
     Example: Limit customers to 1 booking per day across all event types.Set a separate limit of 3 bookings for a specific event type between August 1 – August 31.

   Click Save to apply changes.

6. Points to note

• Custom Date Limits take priority over default limits.
• You can remove or edit limits at any time from the event type settings.
• For group event types, the Slots per Event Type restriction cannot be configured as the number of participants is already controlled through the slot size defined for each group session.
• For recurring group event types, you can also control how often a customer can book the event type by setting a limit after selecting the "Throughout the series" option.
  
  
  
  
• ​For resource event types, you can configure booking limits using both hour and minute dropdowns to control the number of appointments allowed on an hourly or minute basis.
  
  
  
  

7.Related links

• Event type availability