Appointment summary - Zoho Bookings Help

Appointment summary

Alert
This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page.

1. In a nutshell

An appointment summary provides a comprehensive overview of an appointment. It contains booking details, customer information, payment data, and online meeting links info.

2. Feature availability

Idea
  1. Available for all plans.
  2. Roles
    1. Super admins and admins can view all appointment's summary;
    2. Workspace admins and managers can view all appointments' summary of their assigned workspaces;
    3. Staff can only view their own appointment's summary.

3. Steps to access Appointment Summary

  1. Switch to the required workspace by clicking the workspace name under Bookings at the top left. Click the Appointments tab at the left side pane.
    Info: Alternative to viewing appointments workspace wise, you can view only your appointments under My Space.
  2. Select the required tab Upcoming/Past/Custom Date and select the required appointment.

  3. A slider will appear from the right side showing the Appointment Summary of the selected appointment. 


The upper portion of the appointment summary shows the date, time, customer name, email, and status of the appointment. Here, you can:
  1. Change the appointment status
    1. Click the status dropdown at the top - right side and update to the required status.

    2. For group bookings, appointment status will be changed to Completed as soon as the appointment ends. 
  1. Copy the meeting link or join directly by clicking the button.
    1. Click the Join button to open a new tab and start the meeting.
    2. Click the Copy icon to copy the meeting link.


The information is shown in two tabs.
  1. Appointment Info
  2. Customer Info

3.1 Appointment Info



This tab shows the details of the appointment, such as:

Appointment Info tab
Name of the workspace that the event type belongs to
Name of the Event type booked
Users booked for the appointment
Time
Time and duration of the appointment
Extra time before the appointment
Extra time after the appointment

3.2 Customer Info



This tab shows all the details about the customer. It is further divided into three tabs, Booking Info, Questions, and Payment. 

Customer Info tab
 Booking Info tab

Booking ID
Unique booking ID of the appointment
Booking On
Date and time when the appointment is booked
Contact Number
Customer contact number
Notes
Notes added when the appointment is booked from the in-app by the users. 
Questions tab
Additional questions
Contains custom fields added in the booking form
Payment tab
Whether the payment is Paid, Due, or Pending
Total 
Price of the appointment
Paid
Amount paid by the customer
Due
Amount yet to be paid by the customer

4. Points to note

  1. Canceled appointments can be deleted by selecting the delete icon as shown below.
  2. Changing the appointment or payment status will trigger the respective workflow (if configured).

  1. View appointments (List view)
  2. Event types
  3. Booking pages
  4. Integrations
  5. Admin center



        Create. Review. Publish.

        Write, edit, collaborate on, and publish documents to different content management platforms.

        Get Started Now


          Access your files securely from anywhere

            Zoho CRM Training Programs

            Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

            Zoho CRM Training
              Redefine the way you work
              with Zoho Workplace

                Zoho DataPrep Personalized Demo

                If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

                Zoho CRM Training

                  Create, share, and deliver

                  beautiful slides from anywhere.

                  Get Started Now


                    Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                    BOOK A SESSION







                                Quick LinksWorkflow AutomationData Collection
                                Web FormsEnterpriseOnline Data Collection Tool
                                Embeddable FormsBankingBegin Data Collection
                                Interactive FormsWorkplaceData Collection App
                                CRM FormsCustomer ServiceAccessible Forms
                                Digital FormsMarketingForms for Small Business
                                HTML FormsEducationForms for Enterprise
                                Contact FormsE-commerceForms for any business
                                Lead Generation FormsHealthcareForms for Startups
                                Wordpress FormsCustomer onboardingForms for Small Business
                                No Code FormsConstructionRSVP tool for holidays
                                Free FormsTravelFeatures for Order Forms
                                Prefill FormsNon-Profit

                                Intake FormsLegal
                                Mobile App
                                Form DesignerHR
                                Mobile Forms
                                Card FormsFoodOffline Forms
                                Assign FormsPhotographyMobile Forms Features
                                Translate FormsReal EstateKiosk in Mobile Forms
                                Electronic Forms
                                Drag & drop form builder

                                Notification Emails for FormsAlternativesSecurity & Compliance
                                Holiday FormsGoogle Forms alternative GDPR
                                Form to PDFJotform alternativeHIPAA Forms
                                Email FormsFormstack alternativeEncrypted Forms

                                Wufoo alternativeSecure Forms

                                TypeformWCAG

                                  Zoho FSM Video Tutorials


                                        All-in-one knowledge management and training platform for your employees and customers.

                                                  Create. Review. Publish.

                                                  Write, edit, collaborate on, and publish documents to different content management platforms.

                                                  Get Started Now




                                                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                        Manage your brands on social media


                                                                          • Desk Community Learning Series


                                                                          • Digest


                                                                          • Functions


                                                                          • Meetups


                                                                          • Kbase


                                                                          • Resources


                                                                          • Glossary


                                                                          • Desk Marketplace


                                                                          • MVP Corner


                                                                          • Word of the Day


                                                                          • Ask the Experts


                                                                            Zoho Sheet Resources

                                                                             

                                                                                Zoho Forms Resources


                                                                                  Secure your business
                                                                                  communication with Zoho Mail


                                                                                  Mail on the move with
                                                                                  Zoho Mail mobile application

                                                                                    Stay on top of your schedule
                                                                                    at all times


                                                                                    Carry your calendar with you
                                                                                    Anytime, anywhere




                                                                                          Zoho Sign Resources

                                                                                            Sign, Paperless!

                                                                                            Sign and send business documents on the go!

                                                                                            Get Started Now




                                                                                                    Zoho TeamInbox Resources





                                                                                                              Zoho DataPrep Demo

                                                                                                              Get a personalized demo or POC

                                                                                                              REGISTER NOW


                                                                                                                Design. Discuss. Deliver.

                                                                                                                Create visually engaging stories with Zoho Show.

                                                                                                                Get Started Now








                                                                                                                                    • Related Articles

                                                                                                                                    • Booking form

                                                                                                                                      Ask ChatGPT Ask Claude Sign up now → This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. Booking forms help collect the information required for appointments effectively. They ...
                                                                                                                                    • Routing forms

                                                                                                                                      Ask ChatGPTAsk Claude A routing form is a pre-booking form that helps direct customers to the right booking page before they schedule an appointment. It collects information from customers and evaluates their responses to automatically route them to ...
                                                                                                                                    • Integrate Zoho Bookings with Zoho Meeting

                                                                                                                                      This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. 1. In a nutshell Zoho Bookings allows you to integrate seamlessly with Zoho Meetings and conduct online meetings for your ...
                                                                                                                                    • Integrate Zoho Bookings with Zoho Assist

                                                                                                                                      This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. Bookings 2.0 is available only for new users signed up after 08-Feb-2025. It will be available for all users shortly. 1. In a ...
                                                                                                                                    • Add appointment in mobile

                                                                                                                                      1. In a nutshell Users can add an appointment quickly from the mobile app, thereby making it simple to manage appointments anytime and anywhere. 2. Availability All Plans Role availability Super admins and admins can add appointments for all event ...
                                                                                                                                      Wherever you are is as good as
                                                                                                                                      your workplace

                                                                                                                                        Resources

                                                                                                                                        Videos

                                                                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                        eBooks

                                                                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                        Webinars

                                                                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                        CRM Tips

                                                                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                                                                          Zoho Show Resources