Appointment summary - Zoho Bookings Help

Appointment summary

Alert
This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page.

1. In a nutshell

An appointment summary provides a comprehensive overview of an appointment. It contains booking details, customer information, payment data, and online meeting links info.

2. Feature availability

Idea
  1. Available for all plans.
  2. Roles
    1. Super admins and admins can view all appointment's summary;
    2. Workspace admins and managers can view all appointments' summary of their assigned workspaces;
    3. Staff can only view their own appointment's summary.

3. Steps to access Appointment Summary

  1. Switch to the required workspace by clicking the workspace name under Bookings at the top left. Click the Appointments tab at the left side pane.
    Info: Alternative to viewing appointments workspace wise, you can view only your appointments under My Space.
  2. Select the required tab Upcoming/Past/Custom Date and select the required appointment.

  3. A slider will appear from the right side showing the Appointment Summary of the selected appointment. 


The upper portion of the appointment summary shows the date, time, customer name, email, and status of the appointment. Here, you can:
  1. Change the appointment status
    1. Click the status dropdown at the top - right side and update to the required status.

    2. For group bookings, appointment status will be changed to Completed as soon as the appointment ends. 
  1. Copy the meeting link or join directly by clicking the button.
    1. Click the Join button to open a new tab and start the meeting.
    2. Click the Copy icon to copy the meeting link.


The information is shown in two tabs.
  1. Appointment Info
  2. Customer Info

3.1 Appointment Info



This tab shows the details of the appointment, such as:

Appointment Info tab
Name of the workspace that the event type belongs to
Name of the Event type booked
Users booked for the appointment
Time
Time and duration of the appointment
Extra time before the appointment
Extra time after the appointment

3.2 Customer Info



This tab shows all the details about the customer. It is further divided into three tabs, Booking Info, Questions, and Payment. 

Customer Info tab
 Booking Info tab

Booking ID
Unique booking ID of the appointment
Booking On
Date and time when the appointment is booked
Contact Number
Customer contact number
Notes
Notes added when the appointment is booked from the in-app by the users. 
Questions tab
Additional questions
Contains custom fields added in the booking form
Payment tab
Whether the payment is Paid, Due, or Pending
Total 
Price of the appointment
Paid
Amount paid by the customer
Due
Amount yet to be paid by the customer

4. Points to note

  1. Canceled appointments can be deleted by selecting the delete icon as shown below.
  2. Changing the appointment or payment status will trigger the respective workflow (if configured).

  1. View appointments (List view)
  2. Event types
  3. Booking pages
  4. Integrations
  5. Admin center


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now










                                                                                                                            • Related Articles

                                                                                                                            • Booking form

                                                                                                                              This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. 1. In a nutshell When customers book appointments, they are required to specify details like their name, email address, and ...
                                                                                                                            • Integrate Zoho Bookings with Zoho Meeting

                                                                                                                              This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. 1. In a nutshell Zoho Bookings allows you to integrate seamlessly with Zoho Meetings and conduct online meetings for your ...
                                                                                                                            • Integrate Zoho Bookings with Zoho Assist

                                                                                                                              This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. Bookings 2.0 is available only for new users signed up after 08-Feb-2025. It will be available for all users shortly. 1. In a ...
                                                                                                                            • Workspace booking page settings

                                                                                                                              This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page. 1. In a nutshell A workspace booking page groups all the event types that are offered within a workspace. You can set theme, ...
                                                                                                                            • Business Booking Page

                                                                                                                              1. In a nutshell A business booking page serves as a centralized page/dashboard that showcases all the workspaces in your organization. This allows you to manage all of your event types by sharing a single business booking page link. This also allows ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources