AI capabilities in Creator - powered by Zia

AI capabilities in Creator - powered by Zia


Notes
Note:
Rate limit restrictions
  1. Zia does not consumes any AI calls or API calls from Zoho Creator. However, API rate limits may still apply. These limits are restrictions that the LLM provider imposes on the number of times a user or client can access their services within a specified period of time and vary based on their usage tier and the model consumed.
  2. Rate limits for LLM providers can be found in their respective official documentation.
    1. OpenAI rate limits
    2. Google Gemini rate limits
    3. Anthropic rate limits

1. Overview - Introduction to Zia

In Zoho Creator, we leverage the technologies of machine learning and generative AI to provide cutting-edge artificial intelligence features such as prompt-based application creation, agentic AI capabilities that support autonomous task execution, and so on. 
Customers can choose to associate Zia, our proprietary AI assistant, with OpenAI, Google, Anthropic, or our in-house LLM, Zoho GenAI, depending on their preference, to access the AI features available in Zoho Creator.  All the features enabled through generative AI, such as prompt- based application and component creation, will function based on the integrated LLM. We also use natural language processing techniques and other AI systems to provide additional custom features, such as applied AI models and the Zia Help Assistant.
By deploying generative AI and ML in the platform's backend, we deliver easy-to-use options through the UI for our customers to put to use. This simplification of such complex frameworks helps deliver their benefits and usage to all types of customers that are part of the low-code audience, regardless of their expertise in the industry.

2. What areas of our LCAP can AI help enhance?

Incorporating AI functionalities in a low-code platform such as Zoho Creator enhances the application building experience and delivers highly customized solutions to our customers. Some of the areas that AI can contribute to include:

AI Capability
What It Does
How It Helps You
AI-Powered Data Processing and Analysis
Uses models like Prediction, OCR, Object Detection, and Keyword & Sentiment Analysis to capture and interpret input data
Enables risk assessment, trend analysis, invoice processing, forecasting, and more. See related features (refer section 3.4)
App Creation using Generative AI
Uses LLMs with Zia to generate low-code apps (forms, workflows) from prompts or input files
Accelerates app development, even from simple user descriptions or uploaded documents. See related features (refer section 3.2)
App modification using Generative AI
Leverages Zia's AI capabilities to add and modify components in an existing application based on natural language prompts.
Iterative refinement of applications, quick adaptation to changing business requirements, reduced manual development effort and simplified application maintenance.
AI Tasks using Deluge
Applies preconfigured AI models within Deluge for processing, analyzing, and acting on input data
Automates decision-making and updates data in real time. See related features (refer section 3.1)
Zia Assistance (Prompt-Based)
Allows users to generate Deluge scripts or get support help through natural language prompts via Zia Help Assistant
Saves time in scripting and streamlines user support experience. See related features (refer section 3.3)
Agentic AI
Lets users build multi-step task automations using AI-powered Deluge functions for intelligent decision-making
Streamlines complex workflows with smart automation and reduces manual configuration. See related features (refer section 3.1)


Chat Agent
Creates AI assistants that helps users retrieve application data and complete application-specific tasks through conversational prompts.
Quick information retrieval, faster task completion and seamless operations across multiple modules of an application from a single chat window.

3. AI features in Zoho Creator

3.1 Enabling automation through AI
  1. AI Agents - By using our agentic AI, customers can automate tasks using simple natural language and describing what the AI should execute. Next, associate the required preconfigured Deluge functions that have the scripts to perform the actions. Once the skill is created, the generated endpoint URL can then be used inside a Creator application either using the invoke URL task or by using it in the JS API of a widget embedded on a page. The skill will then autonomously analyze the situation, plan and execute the required tasks, and make decisions on the user's behalf as they defined them to be.
    Navigation :
    Admin Dashboard -> Microservices module on the left pane -> + Create New button -> AI Models card -> AI Agent card
    selectedImg
    Help documents    : Understand AI Agent, Create and manage AI Agents
  2. AI Deluge tasks - Customers can trigger AI tasks, such as analyzing sentiment, parsing details, and predicting a given language, by writing Deluge scripts within the workflows. These executions will be handled through API calls in the backend and will be counted as external calls in your Zoho Creator account.
    Available Deluge AI tasks: Analyze Sentiment, Predict Language, Parse Phone Number, Recognize Text, Find Named Entities, Parse Address, Translate, Keyword Extraction, Detect Object, and Detect Face.
3.2 Fast development features (NLP/GenAI)
  1. Zia App Builder - Zia leverages AI to assist users in creating functional applications from user prompts by generating practical use cases and building working components. When Zia is integrated with OpenAI, we also offer a multimodal system in which customers can use files like PRDs and flow charts to create a fully functional application. They can also create applications using the Zia App Builder from mobile devices using text, voice, and image inputs.
    Navigation :
    Admin Dashboard -> Microservices module on the left pane -> + Create Solution button -> Applications card -> Create using Zia card

    Help document    s: Understanding application creation with AI using Zia App Builder, Creating applications with Zia App Builder, Creating applications using Zia App Builder from mobile devices

  2. Build Agent - Zia Build Agent powered by AI helps customers to seamlessly enhance existing Creator applications through natural language prompts. Customers can add new components or reference specific forms, fields, pages, workflows, and reports to modify existing application components using AI, enabling applications to evolve faster with minimal manual effort.
    With Zia's AI capabilities, Build Agent provides contextual recommendations to help customers discover and implement meaningful application enhancements. We also offer a multimodal system in which customers can upload files to describe application requirements to the Build Agent.

    Navigation :
    Edit mode of application -> Zia icon on left  ()


    (or)
    Live mode of application -> Zia icon at top right ()

    Help documents: Understanding build agent
  1. Form creation using Zia - Zia helps users build a Creator form quickly and easily by simply describing their application requirements to the AI.
    Navigation :
    Edit mode of application -> + button to add new component -> Form -> Using Zia under On my own

    Help documents    : Create Forms Using Zia Assistance
  1. Field suggestions using Zia - Zia provides real-time suggestions for relevant form fields by understanding a form's context and thereby enhancing the form building experience.
    Navigation :
    Edit mode of a form -> Zia-suggested fields are listed in the form's building space

    Help documents    : Configuring next field suggestions
3.3 AI-powered assistants (NLP/GenAI)
  1. Generate and explain Deluge scripts using Zia - Zia Assistance can generate Deluge scripts directly from the Deluge editor by understanding the customer's requirements through conversational prompts. It leverages advanced technologies like natural language processing (NLP) and machine learning, powered by OpenAI, to make complex scripting more accessible and efficient.
    Navigation :
    Edit mode of application -> + button to add new component -> Workflow -> configure workflow -> Add New Action -> Deluge script -> Zia icon  in the top bar

    Help documents    : Generate Deluge Scripts Using Zia Assistance

  2. Chat Agent - Zia Chat Agent powered by AI enables customers to create intelligent conversational assistants for their Creator applications. Customers can describe the tasks the Chat Agent should perform, define the application data it can access, and also customize the conversation experience with avatars, welcome messages, and other branding elements. We also offer an option to associate AI Agents with the Chat Agent to delegate complex tasks and automate application workflows.
    End users can interact with the created Chat Agent to retrieve application information and perform operations like adding and modifying records using natural language prompts.
    Navigation:
    Edit mode of application -> + button to add new component -> Chat Agent
  1. Zia Help Assistant - Zoho Creator comes with a built-in, intuitive help widget in which all the help options have been consolidated. This help assistant provides users with timely assistance and necessary information, including:
    1. Knowledge base help - Shows smart suggestions and search bar to help them navigate to relevant help documentation articles for immediate answers.
    2. Call us - Lists country-wise phone numbers that they can call to connect with our team regarding any questions.
    3. Chat - Starts a live chat with an agent with whom they can converse regarding any clarifications/feedback.
    4. Support - Helps them submit support requests or feedbacks to our email team using a contact form. They can also screen record any particular issue they're facing in the Zoho Creator account and send it to us for better understanding.
      Navigation :
      Any screen of your Creator account -> Help icon  in the bottom bar of the page

      Help documents      : Zia Help Assistant, Screen Record powered by Quartz
3.4 Data analysis and processing features using AI
  1. AI models - Using AI modeler, users can optimize business processes by forecasting future outcomes or automating operations that normally need human intervention. Zoho Creator offers two types of models:
    1. Ready-to-use AI models - The ready-to-use models are prebuilt by Zoho and trained using our own datasets. They can be quickly deployed to your applications with just a few clicks.
      Available prebuilt models: Keyword Extraction, Sentiment Analysis, OCR (Optical Character Recognition), and Object Detection.
    2. Custom AI models - Custom models allow users to build customized AI models by providing the AI with unique data based on which it can work. Here, they need to provide the model with sample datasets relevant to their business for it to train on before testing and deploying them.
      Available custom models: Prediction, OCR (Optical Character Recognition), and Object Detection.
      Navigation :
      Admin Dashboard -> Microservices module on the left pane -> + Create New button -> AI Models card -> Custom and Ready to Use Models' cards

      Help documents: Understand AI Modeler, Ready-To-Use AI Models, Understand Prediction Model, Understand Objection Detection model, Understand OCR Model
  2. AI fields - AI models configured in the Microservices module can be incorporated into a form as fields. This helps analyze record data and provide intelligent outputs such as predicting trends, analyzing feedback, identifying texts from files, and more.
    Navigation :
    Edit mode of a form -> scroll down the fields inventory in the left pane -> AI Fields section.

    Help documents    : Understand prediction field, Understand keyword extraction field, Understand sentiment analysis field, Understand OCR field, Understand object detection field

4. Centralized control for Zia features powered by Gen AI

We offer a one-stop solution where customers can configure and enable/disable all the features offered by Zia (powered by GenAI). They can switch seamlessly between the GenAIs we offer - Zoho GenAI, OpenAI, Google, or Anthropic, according to the AI capabilities they want to utilize. This can be done by following the navigation:
Admin Dashboard -> Operations module in the left pane -> Zia within the Applications card

  1. LLM vendors - For third-party GenAIs such as OpenAI, Google, and Anthropic, the customer will need to follow a BYOK approach to integrate them with Zoho Creator. The rate limits and usage will depend on the customer's selected LLM vendor. Learn more

  2. Zoho GenAI - The Zoho's in-house LLM, Zoho GenAI require no configuration and can be used by all customers in free and paid plans, with AI token allowances based on the selected plan.
    Zoho GenAI consumes Development and Business AI credits when using below mentioned Zia features:
    1. Development AI credits are consumed when using: Zia App Builder(Plan mode), Build Agent
    2. Business AI credits are consumed when using: Chat Agent, AI Agent, Deluge Zia task
            You can view your Development AI Credits and Business AI Credits usage in the Billing section.

5. Witness the power of creation with AI

Our AI-powered tool redefines and simplifies how business users explore possibilities. All you need is a simple prompt—a phrase that captures your business needs, and Zoho Creator Launchpad transforms it into a reality for you. Instantly. 
IdeaTry it out here - https://www.zoho.com/creator/launchpad/

6. AI feature updates

You can check out our Release notes page for frequent updates on AI features.