Audio Calls

Audio Calls

Audio Calls

With Zoho SalesIQ's "Audio Call" feature, you can make and receive audio calls, just like using a traditional phone. All you need is a pair of computer speakers and a microphone or a headset attached to your computer or handset.

Benefits of Audio Calls:

  1. The long, monotonous chat sessions are not needed anymore, audio call helps your operators to solve problems quickly and efficiently. This improves resolution rate and saves time and effort.
  2. With audio calls, visitors do not have to wait for hours for a single response from an operator. They can get their queries answered then and there.

Audio call in operator chat window

Likewise, the operator can initiate a call from the operator window and once the visitor picks the call, both will get connected via audio call. If the call gets disconnected, they can use the Call Again option to connect back to the visitors.



This is the view in the website when an operator gives a audio call.



Note:
While enabling the audio do consider the below factors as well:
  1. This feature is supported only for Zoho SalesIQ Basic, Enterprise/professional, Zoho One and CRM Plus plans.
  2. You can make any number of calls, there are no restrictions.
  3. Audio call is supported in Zoho SalesIQ Mobile Apps.
  4. Also, this feature is supported only in the new embed code version. If you're using the old embed code, change it right away.
  5. The audio call is supported only in the below browser versions:
    1. Chrome 23 and above
    2. Firefox 22 and above
    3. Opera 18 and above
    4. Safari 11 and above
  6. Your website visitors should be using //https: connection protocol.
  7. An ongoing call cannot be transferred to another operator.
  8. If an operator joins an ongoing chat while the call is on, then the new operator cannot join the ongoing call. Also, if the call gets disconnected after the operator joins the chat, then next call cannot be initiated and call option will be disabled (group calling option is not available.)
  9. While you monitor an associate's chat you cannot make/join calls. 
  10. Operators can answer one call at a time, on picking the new call the ongoing call will get disconnected automatically.
  11. You can find the call stats on the reports module under Visitor stats, Top Operator, Operator activity, Department Usage, Visitor Details, Operators sections.
  12. You cannot change the call ringing and reconnecting time. By default, it is set as 50 secs for ringing and 30 secs for reconnecting.
  13. If you reload the Zoho SalesIQ page during the ongoing call, the audio call will get disconnected.
  14. On ending the ongoing chat, the audio call ends as well.



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