Communication et collaboration : quel intérêt pour vous ?

Communication et collaboration : quel intérêt pour vous ?



Traiter des problèmes complexes, encourager la créativité et favoriser les solutions collaboratives est universel dans le monde des affaires aujourd'hui. Zoho One se donne pour objectif d'aider les entreprises à y parvenir en permettant à toutes les équipes de travailler ensemble, sans effort. Une collaboration efficace au travail aura un effet positif sur votre équipe et votre organisation. En effet, la collaboration en entreprise fait passer le travail d’équipe à la vitesse supérieure, notamment en permettant à vos collègues d’unir leurs compétences, atouts et idées pour atteindre un objectif commun.
 
La communication au sein des équipes est l'un des aspects les plus fondamentaux de la collaboration. Elle est essentielle pour produire un travail d'équipe de qualité : les équipes travaillent ensemble pour trouver de nouvelles idées et pour réaliser des projets ambitieux. Même la plus petite équipe accomplit donc davantage lorsque ses membres agissent ensemble que lorsque chacun travaille de son côté. De plus, elle permet de développer la confiance, de créer une camaraderie entre les membres de l'équipe, de maintenir voire booster le moral et de favoriser l'engagement des employés au travail. La communication en équipe offre plusieurs autres avantages, notamment la possibilité d'encourager la créativité et d'augmenter la productivité.
 
La collaboration d’équipe se présente de différentes manières selon les responsabilités des uns et des autres :
  • Les chefs d'équipe qui travaillent bien ensemble en tant qu'équipe répartissent mieux le travail. Ils peuvent mettre en valeur et enrichir les compétences de leurs subordonnés et les aider à progresser.
  • Les collaborateurs individuels peuvent communiquer plus efficacement avec leur équipe et travailler en synergie pour réaliser les initiatives clés.
  • Enfin, les collaborateurs transversaux doivent collaborer efficacement en tant qu'équipe pour que leur travail soit harmonieux.

Les valeurs fondamentales de la collaboration d’équipe

Un travail d'équipe efficace se fonde sur les valeurs suivantes :
  • Transparence : la clarté de la communication est essentielle. Partager clairement les opinions, les idées et les priorités, même si votre équipe n'est pas toujours d'accord sur tout, permet d'éviter les conflits et les malentendus.
  • Confiance : il faut que les membres de votre équipe se sentent à l'aise si vous voulez qu'ils apportent leurs idées et leurs compétences uniques au groupe. Soyez sûr qu'ils savent que vous avez leurs intérêts à cœur et que vous croyez en leurs capacités.
  • Efficacité : le degré de collaboration de votre équipe n'est pas nécessairement lié au temps passé ensemble. Ce qui compte, c'est la gestion de ce temps. Des réunions ou des rapports courts et précis aident vos collègues à accomplir leurs tâches dans les temps.
  • Responsabilité : établissez un point avec votre équipe et veillez à ce que chaque membre se sente responsable de son travail. Si l'un d'eux ne respecte pas les délais ou ne fournit pas la qualité de travail attendue, essayez d'identifier le problème et aidez-le à atteindre ses objectifs à l'avenir.
  • Positivité : il arrive que les projets d'équipe ne se déroulent pas toujours bien. Celles qui surmontent les échecs et démarrent de nouveaux projets avec une attitude positive ont les meilleures chances de réussite à long terme.

Différents modes de collaboration

  • Partage/ stockage de fichiers  - L'un des principaux obstacles à la collaboration entre équipes reste la recherche perpétuelle de documents ou l'attente d'une réponse par e-mail pour accéder à un fichier. Les outils de partage de fichiers centralisés permettent à votre équipe de disposer d'une base de connaissances partagée et d'accéder aux fichiers qui y sont stockés en quelques clics.
  • Communication - Comment votre équipe communique-t-elle à l’heure actuelle ?  Par e-mail, chat, appels (audio/vidéo) ou directement en face à face ? Pour bien travailler en équipe, chacun doit pouvoir communiquer rapidement pour accomplir des tâches simples ou même simplement pour passer un bon moment en compagnie de l'autre. Pour être efficaces, les membres de l'équipe doivent être en contact régulier (sans nécessairement se parler constamment), surtout en cas de télétravail. Le fait d'avoir des réunions ou de se voir de temps en temps constitue une bonne base de communication.
La collaboration requérant différents modes donc différents outils vous amènerait à démultiplier vos applications : Zoom, Teams, Gmail, Outlook, etc. Or avec une seule plateforme Zoho One, votre équipe peut communiquer et collaborer via ces différents modes, que ce soit par chat, par e-mail, par appels audio/vidéo ou même par un réseau social interne, et faire du travail quotidien un exercice convivial.
 
Dans les prochains articles, nous verrons comment Zoho One vous permet d'optimiser la communication et la collaboration par différents moyens, à travers une seule et même plateforme.
 
N'hésitez pas à nous faire part de vos suggestions dans la partie commentaires ci-dessous.
 
L'équipe Zoho France

    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner




                                                            • Sticky Posts

                                                            • Collaboration sans faille avec Zoho One

                                                              Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Import KB template OR Export template for zoho desk?

                                                                                                              Greetings. Can you tell me if there is a way to get an EXPORT of my KB articles? OR is there a template you supply for importing KB articles into my zoho desk? I am looking for a method of understanding what fields can be imported, and what their possible
                                                                                                            • XML format to import knowledgebase into Zoho Desk

                                                                                                              Hi, We just started to use Zoho Desk and want to import our knowledgebase from our old support system (Freshdesk) to Zoho Desk. Can anyone give us information about the format of xml file to import? There is no explanation on the related page.
                                                                                                            • Zoho Desk integration with Power BI

                                                                                                              Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks Jack
                                                                                                            • Arranging Ticket Templates

                                                                                                              Is there any way to arrange our ticket templates? It doesn't look very organised when it's just arranged according to when they were created. We want the list to look more organised, by arranging/grouping them by topics, or even just by alphabetical
                                                                                                            • What they mean with "Portal"?

                                                                                                              I just downloaded this app to take my personal notes on digital art studio because it seemed to me the most comfortable app to do it, I use it very often, what do they mean by “no activity on your portal”? I have about 1 year of work here and I don't
                                                                                                            • Inactive User Auto Response

                                                                                                              We use Zoho One, and we have a couple employees that are no longer with us, but people are still attempting to email them. I'd like an autoresponder to let them no the person is no longer here, and how they can reach us going forward. I saw a similar
                                                                                                            • favorites no longer listed

                                                                                                              Hello, I can no longer navigate to my Favorites from the pulldown at the top of my grid view (see attached screenshot). I wasn't able to find it anywhere! Please help me display my Favorites. Thank you!
                                                                                                            • Notecards Disappeared

                                                                                                              Got a new phone. Downloaded and signed in Zoho Notebook. Not finding the Note cards. Just Empty Note books. Frustrating.
                                                                                                            • Table Errors

                                                                                                              Hello, I'm new to Zoho Notebook and using it on several Mac/Apple devices. My question is regarding tables: Why do they become broken, and how to fix the error without retyping all my data? (Please see the screenshot attached.)
                                                                                                            • Aggregating the First Value in the Group By of a dataset

                                                                                                              Hi I am trying to get the following Aggregate Formula to work in my chart, but cannot seem to get the right format. I have a series of data that I am running an include_groupby and want to SUM only a column in the first row of each group. So for example.
                                                                                                            • Online Calculator with Zoho Forms?

                                                                                                              I'd like to build a custom calculator on my website. Zoho Forms seems to offer all the fields for basic calculations performed live without pressing any "Calculate" buttons. Unfortunately, there is still that "Submit" button at the bottom. There is nothing
                                                                                                            • Zoho Tables instead of Zoho Creator Spreadsheet reports <3

                                                                                                              That would make my day for sure. Zoho Creator is create, but miss data entering as AirTable/Spreadsheet can. Seeing Zoho putting effort in this makes me think maybe one day we could see a similar interface for Zoho Creator spreadsheet reports. B.
                                                                                                            • Zoho Sheet - Desktop App or Offline

                                                                                                              Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.
                                                                                                            • Notebook Stack

                                                                                                              Hi Everyone I Hope you´re fine, I´m sorry if this idea was posted before (I made a search but I haven´t find anything related). So, Having the possibility of stacking notebooks would be an interesting way to order notebooks that correspond to the same
                                                                                                            • Writing on sketch cards is bugged when zoomed in

                                                                                                              When zoomed in, it writes a noticeable distance above or to the side of where you're actually trying to write. The further you're zoomed in, the more noticeable it is. Zooming is also entirely absent on the desktop version.
                                                                                                            • Swipe between notes on iPhone

                                                                                                              It'd be convenient if I could move from one note to the next in a notebook simply by swiping left to right.
                                                                                                            • Sales IQ chat is not working in signed android apk

                                                                                                              I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query but
                                                                                                            • COQL order by COUNT not working

                                                                                                              Dear community, I am trying to get a list of deal amounts per planner working on it and sorted to get see who has the least amount of deals. For some reason, I am unable to use sort by in combination with a COUNT. My original code was: query = "select
                                                                                                            • I want to duplicate a report and name it something else

                                                                                                              Hi, I have created a report, and now want to reproduce it and call it something else. so that I will end up with TWO separate reports with different titles. Please tell me how do I copy / reproduce a report please
                                                                                                            • Zoho CRM: Sales Rep Professional Certification Program on Coursera

                                                                                                              We are happy to share that we have published the Zoho Sales Representative Professional Certificate in partnership with Coursera, a leading platform for online learning and career development that offers access to courses and degrees from leading universities
                                                                                                            • OS X Notebook quits immediately upon launch

                                                                                                              NoteBook for OS X (Sequoia, but also under Sonoma) always quits immediately upon launch (so I cannot use the "Attach user log" option). I've restarted my MacBook but the problem persists. If it helps, attached is a diagnostic report from Library>Log
                                                                                                            • Can External users upload files or images to WorkDrive?

                                                                                                              I want to know if it is possible for someone externally through a link and PW be able to upload files and images onto WorkDrive?
                                                                                                            • Multi-line fields character limits

                                                                                                              Is there a way to set the character limit higher on multi-line fields so that we are not losing information pasted into the field? When the text is entered or pasted, there is no error to say that the text is too large. After saving and going back to view most of the text is gone.   Also, when viewing the resume, the text is not wrapped in the multi line fields and can t be read without scrolling across the page.
                                                                                                            • Taz bot not working — What should I do to resolve this issue?

                                                                                                              I am experiencing issues with the Taz bot in Zoho Cliq—not receiving responses or it does not seem to work as expected. Could you please explain why the Taz bot might not be functioning and what steps I should take to resolve this issue? Thank you!
                                                                                                            • Zoho Calendar soft bounce on @hotmail.com and @yahoo.com email addresses

                                                                                                              Hello, our Zoho calendar recently does not send the calendar invites to emails with hotmail and yahoo domains and comes back with a "soft bounce". other domains like Gmail works fine. Also sending "email" to the same emails to the above domains work well
                                                                                                            • OneNote Migration

                                                                                                              I am trying to migrate two notebooks from OneNote. For five days now I have had no notification that migration has completed and the migration page show 50% complete - one notebook completed one not finished. It just stays like this. I am unable to cancel
                                                                                                            • Set various time slot reminders for task and event

                                                                                                              Hi I would like known if there is possibility to set various time reminders for a task or event like we have the possibility to do in google calendar or google task. For example I'am creating an event or task and I want to be alerted before 30min and
                                                                                                            • Zoho Calendar not functioning---cannot edit, add attendees, etc.

                                                                                                              Hello, My calendar is acting strange. I'm using Chrome as my browser and pop ups are not blocked (the calendar worked fine yesterday). When creating an event, I'm not able to "edit" the event and add attendees, etc. The link is non-responsive. I cannot
                                                                                                            • Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked

                                                                                                              Hi, I sent few emails and got this: Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked And now I have few days since I cant send any email. Is there something wrong I did? Also can someone fix this please
                                                                                                            • Spilt Axis for stacked column and line graph

                                                                                                              Each month around this time I prepare a business review deck. One of the biggest annoyances I have with Zoho, also happens to be something that most other platforms have provided for a long time now, and that is being able to create a chart with stacked
                                                                                                            • Pin a note on top

                                                                                                              Dear Zoho Notebook Team, Please highly consider adding ability to pin a note on top and arrange pinned notes. I have a lot of notes that I want to pin important ones on top and this feature is missing badly. Thank you.
                                                                                                            • Windows 11 app ver 2.2.8

                                                                                                              I have been trialing Zoho Notes syncing between my PC and iphone. No problems with iphone but the Windows 64 bit app ver 2.2.8 was very buggy and would lock up completely, needing a Control Alt Delete etc to close it down. It seemed to be connected to
                                                                                                            • Deluge Script: Onboarding → Access Form

                                                                                                              Hello everyone, Edit: Sorry, I think I put this topic in the wrong section. I’ve recently run into an issue that’s been giving me a bit of a headache for the past few weeks. Context: This is my first time using Deluge to create a script, but it’s not
                                                                                                            • Windows Device Authentication

                                                                                                              We have recently started using ManageEngine, and my boss saw a device management feature in the Zoho One directory. We thought it would either help give us more intergration into Zoho one through bringing ManageEngine services through Zoho one. Or, it
                                                                                                            • How can I change spell check language?

                                                                                                              I cannot find the way to change spell check language. My "display language" is English, and I want to have the same one for Spell Check, but it is Russian!!! How can I change it? In one of your explanations you mentioned that I have to choose it from
                                                                                                            • Mail is so slow - doesn't even work!

                                                                                                              Mail has been getting slower and slower - and today it's not even pulling up emails in either Inbox or Unread. This is beyond frustrating since email is a big part of business. Sent a request through the useless help portal - no response. Called the useless
                                                                                                            • User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts.

                                                                                                              I am the administrator for joelles.com One of our accounts has been blocked saying this: User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts. I cannot change the disabled account in the control panel as it says that it
                                                                                                            • My domain did not activate

                                                                                                              Hi, my domain (apsaindustrial.com.ar) did not activate, and the phone verification message never arrived. Please would you solve this problem? Thanks.
                                                                                                            • ME SALE ESTE ERROR: No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked

                                                                                                              Ayuda!! Me sale este error al intentar enviar mensajes desde mi correo electronico de Zoho! Tampoco recibo correos pues cuando me envia rebotan. Ayuda, Me urge enviar unos correo importantes!! Quedo atenta MAGDA HERNANDEZ +5731120888408
                                                                                                            • Is there a way to sync Tags between CRM and Campaigns/Marketing Hub?

                                                                                                              I wonder if there is a way to synch the tags between CRM and Marketing-Hub / Campaigns?
                                                                                                            • Next Page