Formación: Workshop de Zoho CRM y Servicio al Cliente
Tu oportunidad para transformar tu forma de trabajar con Zoho
Zoholics 2025 está pensado para ti, que quieres llevar tu uso de Zoho al siguiente nivel y aprovechar al máximo tu subscripción.
Una de las experiencias más potentes de la agenda de Zoholics 2025 son los Workshops: sesiones prácticas e intensivas donde aprendes haciendo.
Si estás buscando sacar el máximo provecho a tu inversión en Zoho, mejorar tus procesos comerciales y elevar la experiencia del cliente, este Workshop es tu punto de partida ideal.
Este año, los Workshops de Zoholics se dividen en tres grandes bloques, según el perfil profesional o el objetivo que busques potenciar:
Workshop de CRM & Servicio al Cliente: ¡del que te hablamos en este artículo!
Workshop Developer
Workshop Analytics
¿Qué hace único al Workshop de Zoho CRM & Servicio al Cliente?
Este taller ofrece más de 10 horas de formación intensiva y estructurada, impartida por expertos de Zoho, en español, con un enfoque completamente práctico y basado en casos reales.
No se trata de una clase teórica, sino de una experiencia activa en la que cada asistente trabaja directamente con una cuenta demo —proporcionada por Zoho y activa por 60 días— para experimentar de primera mano la configuración, personalización y automatización de Zoho CRM Plus.
Durante dos días, divididos en sesiones cortas, los asistentes se sumergirán en los siguientes módulos clave:
1. Plataforma y Ecosistema de Zoho CRM Plus
Entenderás la arquitectura de Zoho CRM Plus y cómo se integra con otros productos del ecosistema Zoho.
Aprenderás a expandir sus funcionalidades mediante integraciones, conectores, APIs y personalizaciones avanzadas.
2. Personalización Adaptada a tu Negocio
Configura campos personalizados, vistas condicionales, reglas de validación y módulos específicos para reflejar los procesos únicos de tu empresa.
Alinea Zoho CRM con tus flujos de ventas, marketing y servicio al cliente.
3. Integración de Ventas, Marketing y Atención al Cliente
Descubre cómo la interconexión entre equipos mejora la colaboración interna.
Aprovecha una visión de 360° del cliente: desde la captación de leads hasta la fidelización postventa.
4. Automatización Básica y Avanzada
Diseña flujos de trabajo para automatizar tareas repetitivas y notificaciones.
Aplica reglas basadas en condiciones, programación de tareas y secuencias automáticas que aumentan la productividad de los equipos.
5. Colaboración Interdepartamental
Usa herramientas integradas como Feeds, Tareas y menciones para fomentar la comunicación entre equipos.
Aprende a asignar responsabilidades y establecer flujos de aprobación que mantengan la eficiencia del proceso.
6. Métricas y Reporting
Diseña informes personalizados y dashboards dinámicos para analizar el rendimiento comercial, los tiempos de respuesta del servicio y otros KPIs clave.
Aprende a tomar decisiones informadas basadas en datos en tiempo real.
Una experiencia educativa completa
Además de la formación técnica, los asistentes al Workshop se beneficiarán de:
Acceso a una cuenta demo activa durante 60 días para practicar sin afectar sus entornos reales de trabajo.
Examen oficial dentro de la semana posterior al evento, para obtener la certificación oficial de Zoho.
Certificado de participación para acreditar la formación recibida, incluso si no se realiza el examen.
300€ en Zoho Wallet Credits que tu empresa recibirá para probar nuevos productos Zoho.
Sorteos, regalos y oportunidades de networking, tanto con el equipo de Zoho como con otros profesionales y usuarios.
¿Por qué deberías asistir?
Formación directa con instructores oficiales de Zoho
Enfoque práctico con estudios de casos reales
Certificación que respalda tu conocimiento profesional
Aumento inmediato de la productividad y eficiencia en tu empresa
Conexión con una comunidad internacional de usuarios Zoho
¡Reserva tu plaza hoy mismo aprende, conecta e impulsa tu negocio con nosotros!
Compra tus entradas ya 🎟️ | Entradas de Zoholics 2025 |
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