Improving Zoho Sign to navigate regional regulatory landscapes
Hello everybody,
In our recent announcements, we said that the adoption of e-signatures is at an all-time high. This is primarily due to the acceleration in digital transformation across businesses due to the global COVID pandemic. But as its popularity continues to surge, e-signatures are also being subjected to increasing legal scrutiny by regulatory authorities. Different countries, regions, and economic unions each have their own regulatory landscape for businesses, and as a result, what constitutes an accepted e-signature also accordingly varies. Therefore, Zoho Sign, as an e-signature app, must also keep up with such regulations to improve and ensure a higher degree of compliance across different regions and domains of application.
Today, we would like to kick that off by announcing five exciting recent additions to Zoho Sign that can help our users navigate regional regulatory landscapes better.
What's new?
- Qualified Electronic Signatures (QES) for EU
- eSign for India as defined by the CCA
- Signing with USB-token for DSCs
- Trusted document timestamping
- Print, physically sign, and upload
Qualified Electronic Signatures (QES) for EU
As per the electronic IDentification, Authentication and trust Services (eIDAS) regulations in the EU, Qualified Electronic Signatures are the legal equivalent to wet signatures or signing documents with pen and paper. The QES is created at the time of signing documents using a Qualified Digital Certificate issued to the signer by a Qualified Trust Service Provider (QTSP). A signer has to submit identification documents and undergo face-to-face verification by the QTSP before being issued with this Qualified Digital Certificate and, therefore, this ensures a higher degree of authenticity. Learn more
Zoho Sign offers QES by partnering with Uanataca, one of the authorized QTSPs as per the eIDAS regulation 910/2014 in the European Union, and integrating with their services. This is now readily available for all Enterprise plan users based in our EU datacenter and users can configure it by navigating to Settings > Integrations. Since this service is entirely cloud-based, there's no need for a physical Qualified Signature Creation Device (QCSD). Learn more
Soon, we will unveil more such integrated services via partnerships with other QTSPs in the region.
eSign for India as defined by the CCA
Zoho Sign has partnered with eMudhra, a leading certifying authority (CA) in India, to let signers digitally sign documents using their integrated e-KYC services. This is offered in conformity with the e-sign service specifications defined by the Controller of Certifying Authorities (CCA), India's root CA, in accordance with the Information Technology Act of 2000. When availing this, a signer has to register with eMudhra by submitting identification documents and will have to log into their service at the time of signing. Upon authentication, they can use eMudhra's e-KYC service to e-sign the documents, thus ensuring multiple levels of authorization and a higher degree of authenticity.
This is now readily available for all Enterprise plan users based in our India datacenter and users can configure it by navigating to Settings > Integrations. Learn more
Signing with USB-token for DSCs
Across the globe, it is now a very prevalent practice for business signatories and important individuals to acquire personal digital signature certificates for signing digital documents. However, even in such a scenario, the signer might need an e-sign app to use their digital signature certificate for signing and Zoho Sign can now help with that.
Yes, users can now sign documents with self-acquired digital signature certificates in Zoho Sign. To do this, however, users would need to download the Zoho Sign USB Signer app for Windows from the Microsoft Store. Once installed, they can log in to their Zoho account and proceed to sign the documents that need their signature. The app will automatically detect any USB-token for DSCs inserted into their device ports and also any other digital signature certificates stored securely on their device. The signer would then have to simply choose the certificate from the list displayed to sign their documents with. Learn more
Trusted document timestamping
Zoho Sign is partnering with multiple timestamping authorities (TSA), to integrate with their trusted timestamping services and introduce document timestamping for digitally signed documents. This is known specifically as Long Term Archival (LTA) as defined by the ETSI TS 103 172 specifications for PAdES services (which is what Zoho Sign offers). This essentially adds an immutable third-party timestamp to digitally signed documents to make it indisputable, prove its existence at the time and date of signing even if the digital signature certificate itself expires in the future, and reinforces non-repudiation.
Zoho has partnered with the following TSAs to introduce this service:
- Uanataca - for qualified timestamps in EU
- SEIKO - for Japan
- GlobalSign - for all other regions and countries across the globe
This is now readily available for all Enterprise plan users and users can enable it by navigating to Settings > Account settings > Document timestamp and choosing their preferred TSA.
Print, physically sign, and upload
Users can now send documents to signers, and the signers can, if necessary, download and print a copy to sign it physically, and then scan and re-upload it back onto Zoho Sign to continue with the e-sign workflow. This helps the signers maintain a physically signed copy of the document for their reference while still being able to do business with the sender via e-signatures. Once a signer uploads a physically signed copy of the document onto their Zoho Sign request, the sender can then check the scanned copy for their signature/seal and validate the submission before proceeding to mark the e-sign request as completed or the e-sign workflow as in-progress for the next signer.
In heavily regulated industries and also some countries, the presence and maintenance of a physically signed copy of documents is still mandated due to reasons of conventional or cultural significance. This enhancement allows for that practice to continue while still integrating it online with Zoho Sign's e-signature services.
Do note that some of these features incur additional cost due to the services being facilitated by integrated third-party providers. Users will be required to purchase Zoho Sign credits as add-ons to cover these costs.
Feel free to explore these additions and let us know your feedback on how we can keep improving. Do watch this space for more such release announcements in the future!
If you need further details or any other assistance, feel free to comment below or write to support@zohosign.com.
Happy Zoho Signing!
Cheers.
Sai Anand
Access your files securely from anywhere
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Sai Anand N
Sticky Posts
Free webinar: AI-powered agreement management with Zoho Sign
Hi there! Does preparing an agreement feel like more work than actually signing it? You're definitely not alone. Between drafting the document, managing revisions, securing internal approvals, and rereading clauses to make sure everything still reflectseIDAS 2.0: What's changed for digital trust in Europe, and where Zoho Sign stands
Hi there! It's that time of year when many of us get our ducks in a row. A new year often makes us reassess priorities, and for businesses in the EU, it means taking a closer look at how digital identities and electronic signatures work across borders,Free webinar! Build smarter apps with Zoho Sign and Zoho Creator
Hello, Bring the power of digital signatures to the apps you build in Zoho Creator! Connect Zoho Sign as a microservice and enable seamless e-signature workflows in your applications. This integration allows you to automate signing tasks using Deluge.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Zoho Writer for Proposals
Hi, one of the things we've struggled with since moving to Zoho ecosystem is our proposal software Qwilr does not integrate well. It surprises me Zoho doesn't have proposal software but given all the capabilities of Zoho Writer, I'm wonder if anyone isCustom Fonts in Zoho CRM Template Builder
Hi, I am currently creating a new template for our quotes using the Zoho CRM template builder. However, I noticed that there is no option to add custom fonts to the template builder. It would greatly enhance the flexibility and branding capabilities ifHow do I edit the Calendar Invite notifications for Interviews in Recruit?
I'm setting up the Zoho Recruit Interview Calendar system but there's some notifications I don't have any control over. I've turned off all Workflows and Automations related to the Calendar Scheduling and it seems that it's the notification that is sentFoutmelding bij uitvoering/opslaan functie 'Left expression is of type TEXT and right expression is of type NUMBER'
Hoi! Ik heb een workflow (zie bijlage) die wordt getriggerd zodra de verwachte weekomzet van een bedrijf wordt aangepast naar een bedrag hoger dan 0. Op dat moment moet een functie (zie bijlage) gaan berekenen wat het benodigde kredietlimiet moet zijn.Hoe kun je Nederlandse loonstroken boek in Zoho Books?
Beste Community, Heeft er iemand een idee hoe je standaard loonstroken kunt inboeken in Zoho Books? Ik ben benieuwd hoe jullie dit doen en wat de mogelijkheden zijn.Unable to Filter Retail Sales Orders & Need Paid/Unpaid Filter – Zoho Books
Hi Zoho Team, Recently you introduced Retail – Standard and Retail – Premium templates for Sales Orders. However, in the Sales Order module we still cannot filter or segregate Retail Sales Orders separately from normal B2B sales orders. Because of this,Service op locatie organiseren met Zoho FSM: waar lopen organisaties tegenaan?
Bij organisaties met service teams op locatie merken we vaak dat de complexiteit niet zozeer in de planning zelf zit, maar in wat er rond die planning gebeurt. Denk aan opvolging na interventies, consistente servicerapporten, en het bijhouden van installatiesPossible to delete the "Big Deal Alert" in Zoho CRM?
Hi, Is it possible to delete the "Big Deal Alert" in Zoho CRM? My company has no need for it and I want to remove it to clean up my email templates list. Thank you.Users may not pick the fields to be shown as columns in the Choose Account window when creating a new Deal record
Hi there, by talking with other users I found out that I, as an Admin, am the only one who can pick fields to be shown as columns in the Choose Account window when creating a new Deal record. In fact, if other users click on the "Add Column" symbol onAllow selection of select inactive users in User data fields
Hello, We sometimes need to select a previous employee that has an inactive account in the User data field. For example, when doing database cleanup and indicating actions are done by a certain employee that weren't filled out when they were part of the[Webinar] Top 10 Most Used Zoho Analytics Features in 2025
Zoho Analytics has evolved significantly over the past year. Discover the most widely adopted features in Zoho Analytics in 2025, based on real customer usage patterns, best practices, and high-impact use cases. Learn how leading teams are turning dataHow Does Knowledge Base Search and Article Recommendation Work?
Hello, I would like to understand how the Knowledge Base search engine works. Specifically, does it search based on: The article title only? The full article content? Both, the article and the content? Keywords? Tags? Also, how does the system determineSuper Admin Logging in as another User
How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are workingDo buttons and vba msgbox work on mobile, specifially the iPhone zoho sheets app?
In Zoho sheets on the web, I inserted a button and assigned a VBA macro to it. It pops up a msgbox with some text. When I go onto the iPhone mobile zoho sheets app, the button is there. When I click on that button, the spinning asterisk appears for a[Webinar] Solving business challenges- Handling the challenge of transitioning to Zoho Writer from legacy tools
Moving to Zoho Writer is a great way to consolidate your business tools and become more agile. With multiple accessibility modes, no-code automation, and extensive integration with business apps and content platforms, Zoho Writer helps solve your organization'sHow can I effectively manage a website with your help?
I’m wondering if it’s possible to develop a custom website with specific features using Zoho as an alternative platform. My goal is to create a website similar to https://tmsim.ph, with the same kind of functionality and user experience. I would trulyIntroducing the Yes/No field: Binary decisions made beautiful
Greetings, form architects! What would you do when you need a simple yes/no answer on your form? Normally, you add a Radio field. Type Yes. Type No. Until now. The new Yes/No field is purpose-built for binary decisions. It is preconfigured, visually consistent,Move email between inboxes?
Is it possible to move emails from one team inbox to another? We would like to be able to have a single "catch-all" inbox for incoming requests, and then move the email to the appropriate department inbox. I was hoping we would be able to accomplish thisThe power of workflows in Zoho Marketing Automation - Video Webinar
In this Zoho Marketing Automation video webinar, our experts walk you through: Why you may want to create marketing workflows How to create marketing workflows Use Zoho CRM data and apply workflows to automate your marketing strategy How workflows canOffer already made- but I withdrew it
I made an offer letter, but made a mistake on it. I withdrew the offer but now I can't recreate the correct offer. Zoho keeps saying that "A same offer has already been made". I look in the "offers" and there are NO offers (this is the first time I'veZoho CRM's sales trend and sales follow-up trend dashboards are now customizable
Dear Customers, We're here with good news! Sales trend and sales follow-up trend are two system-defined dashboards that help you understand trends and anomalies in your sales outreach and conversion efforts. They use Zia's intelligence to identify patternsTask list flag Internal/External for all phases
Phases are commonly used in projects to note milestones in the progression of a project, while task lists can be used to group different types of tasks together. It makes sense to be able to define a task list as either internal or external however theIntroducing Rule-Based AI Coding Assistants for Zoho Finance Widgets
Hello customers, We’ve introduced rule-based AI coding assistants to speed up Zoho Finance widget development. You can try them out in Cursor AI and GitHub Copilot. This helps you build widgets quickly using simple prompts, while ensuring the generatedMarketing Tip #21: Create an About Us page
People don’t just buy products, they buy from brands they trust. An About Us page helps customers understand who you are, what you stand for, and why your business exists. It adds a human touch to your store and reassures shoppers that there’s a realZobot to handle single choice menu when dynamic list content is more than 10 items
Whatsapp supports maximum of only 10 items for its single choice menu. When we need to show a dynamic list with content more than 10, this could be challenging. We essentially need to add a next and previous buton here in order to make it functional.Add the ability to Hide Pages in Page Rules
Hi, We have Field Rules to show and hide fields and we have page Rules, but we can't hide a page in Page Rules so it isn't completed before the previous page (And then have the Deny Rules to prevent submitting without both pages completed), we can onlyColumn letter from number
Hello, I am trying to select a cell and i have the column number. How do i do this or is there a way of getting the letter from the number? Thank youComposite Product (kit) - Dynamic Pricing
I am setting up Composite Products for item kits that I sell. I also sell the items from the kit individually. Problem is when pricing changes on an individual part, the Composite Product price does not change meaning when the cost of item # 2 in theView Answer Bot conversations?
We are trialing Zia and are experimenting with Answer Bot on our knowledge base. So far so good! Management asks me if it is possible to view Answer Bot conversations, the purpose being to look over its shoulder and confirm that it is working as desTrain Zia answer bot on only part of Knowledge Base?
We are trialing Zia answer bot and hope to use it on the knowledge base to help our users find the information they are looking for. I have found how to train Zia on the entirety of our knowledge base. But is there a way to train it on only certain categoriesSmarter holiday planning with yearly-specific Holiday Lists
Hello everyone! Managing holidays and business hours is now easier and more efficient. Holiday Lists now support holidays that fall on different dates every year, while business hours now supports more than one holiday list. This helps businesses manageTemporary Outage in Zoho Cliq Affecting US Users – July 23, 2025
We experienced a service disruption in Zoho Cliq that impacted core functionality for users in the US region. The issue occurred between Jul 23, 2025, 06:54:00 PM IST and 07:13:13 PM IST, lasting approximately 19 minutes. To restore service stability,ERROR CODE :550 - 550 5.1.1 Invalid email recipients
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. mustafa.ashraf@techlink-eg.net, ERROR CODE :550 - 550 5.1.1 Invalid email recipientsHow to Create a Fixed Sliding Time Window (D-45 to D-15) in Zoho Analytics ?
Hello, I would like to create a report in Zoho Analytics based on a sliding time window between D-45 and D-15, with a fixed snapshot of that specific period. The data displayed should strictly reflect activity recorded between D-45 and D-15 only, withoutWie veröffentliche ich ein PDF Datei?
Hallo! Wie veröffentliche ich PDF Datein ich habe ein PDF Datei und den sieht ihr im Upload ich möchte ihn veröffentlichen wie? Mit Freundlichen Grüßen, Herr Bahaa Addin Chkirid🚀 WorkDrive 6.0 (Phase 1): Empowering Teams with Content Intelligence, Automation, Accessibility, and Control
Hello, everyone! WorkDrive continues to evolve from a robust file management solution into an intelligent, secure, and connected content collaboration platform for modern businesses. Our goal remains unchanged: to simplify teamwork, strengthen data security,Zoho Campaigns: An Outstanding Email Marketing Tool
Introducing Zoho Campaigns! A product designed by Zoho, the Zoho Campaigns is made to create, deliver, and manage integrated email campaigns that can help in boosting the sales of a company and its customer base. Zoho Campaigns is actually an email marketingZoho Creator Developer Console | Improved Distribution and Lifecycle Management for apps
Hello everyone, We're excited to introduce new enhancements now in the Zoho Creator Developer Console. These updates strengthen private app distribution through licensing controls and extend environment support across all installed apps, helping teamsAnchor Links in Dashboards
Hello, Our dashboards frequently have multiple sections that would be more easily skipped between using anchor links. Please consider adding an anchor link feature to the text widget? This could be done by adding an anchor link option to the text widget next to the "remove" option (see screenshot). The option would assign an ID to the <div> containing the text widget in the live dashboard. Then, the chosen ID could be linked using a traditional <a href="#link_id"> in the html section of the textSync images with Shopify/Cart
Hello, sync images with shopify or other cart, it cuts out the double work of having to upload to shopify/cart and zoho. ThanksNext Page