Kaizen #128 - Circuits in Zoho CRM - Part 3
Hello everyone!
We are back with yet another post on Circuits in Zoho CRM.
In our last week's post, we discussed a use case, the various states and functions involved in that circuit, testing and execution, and associating that circuit with a workflow.
In today's post, we will see how we can associate that circuit with a button and a blueprint, the output format of the "Zoho CRM" functional states, and a few FAQs.
Use case recap
Consider that we have a module in CRM called Customers, where we have personal info of customers, tax-related details, tax and personal ID verification details and status. Our aim is to check the loan amount, check eligibility, and then grant or reject it.
Our condition is that whenever the loan amount is less than Rs. 500,000, the circuit should directly proceed to document verification. When the requested loan amount is greater than Rs. 500,000, we must check a few eligibility criteria before proceeding to document verification.
This is the circuit for the above use case.
Let us see how this circuit works with a button.
Associating the Circuit with a Button
Follow the steps in this article to create a button in the Customers module.
Choose "Execute Circuit" from the list of Custom Actions for the button.
From the list of Circuits, choose the Verification Process circuit.
Here is the execution of the circuit when you execute the button action.
Associating the Circuit with a Blueprint
Create a blueprint by following the steps in this article.
Our blueprint would look like this.
Specify the entry criteria as Amount > 500000.
When the amount > 500000, and tax is filed, the "After" transition would be executing the circuit as shown in the image.
When the tax is not filed, the "After" transition will still be executing the circuit.
Execution Logs
Go to Setup > Developer Hub > Circuits.
Click the Execution Logs tab. You can see the list of circuits that were executed with their duration, start and end times, the place where they were triggered from, and the status.
When you click any of the entries, you can see the execution of the circuit.
If a circuit's execution failed, the status would be Failed.
When you hover over the entry, you can see Retry and Rerun options.
Retry executes the circuit from the state where it failed, while Rerun executes the circuit from the beginning.
Output format of the "Zoho CRM" Functional States
After the input is processed by the state, the output will be available as a JSON. Result Path selects(using JSON Path format) what combination of the state result and the actual state input has to be passed to the output, from that JSON.
Each JSON of the Zoho CRM state will have two objects viz., ZohoCRM and the variable you have specified in the Result Path for that state(depicted in the following image).
Here is the JSON.
{ "ZohoCRM": { "record_id": "{recordid}", "user_id": "{userid}", "module": { "api_name": "{moduleapiname}", "tab_label": "{modulelabel}", "id": "{moduleid}" } }, "{name}": {} //contains state result } |
The various Zoho CRM states and their sample JSON formats in the response are discussed in this section.
- The Get User state returns the Get user API response.
- The Get Variables state returns the CRM variables in your org.
- The Get Org state returns the org details.
- The Get Record state returns the record's details.
1. Get User
{ "ZohoCRM": { "record_id": "5575270000005762031", "user_id": "5575270000005379053", "module": { "api_name": "Customers", "tab_label": "Customers", "id": "5575270000001975002" } }, "get_user": {//This is the name specified for the Result Path "users": [ {.. Get a user API response.. } ] } } |
2. Get Variables
{ "ZohoCRM": { "record_id": "5575270000005762031", "user_id": "5575270000005379053", "module": { "api_name": "Customers", "tab_label": "Customers", "id": "5575270000001975002" } }, "get_var": {//This is the name specified for the Result Path "variables": [ {.. Get Variables API response.. } ] } } |
3. Get Org
{ "ZohoCRM": { "record_id": "5575270000005762031", "user_id": "5575270000005379053", "module": { "api_name": "Customers", "tab_label": "Customers", "id": "5575270000001975002" } }, "get_org": {//This is the name specified for the Result Path "org": [ {.. Get Organization API response.. } ] } } |
4. Get Record
{ "ZohoCRM": { "record_id": "5575270000005762031", "user_id": "5575270000005379053", "module": { "api_name": "Customers", "tab_label": "Customers", "id": "5575270000001975002" } }, "record": {//This is the name specified for the Result Path "data": [ {.. Get records API response.. } ] } } |
The following table gives you an idea of how the response for the Get record state is depending on where the circuit is triggered from.
Trigger | Applicable? | Output |
Workflow | Yes | data[0] (Respective record) |
Blueprint | Yes | data[0] |
Button - Details Page | Yes | data[0] |
Button - Edit Page | Yes, but the current edited value won't be considered | data[0] |
Button - Each Record | Yes | data[0] |
Button - Mass Action | Yes, the Execution preview will be redirected to the Circuit's Execution tab | data[0] |
Button - Related List Selection* | The related module's record, not the base module's record | data[0] |
Button - Create Page | No | {} |
Button - Clone Page | No | {} |
Button - Utility Menu | No | The circuit fails because `record_ids` will be passed as an array instead of `record_id` |
FAQs
1. Is it possible to trigger a Circuit via a REST API?
It is not possible to trigger/execute a Circuit via REST API as of now. We have plans to support that in the future.
2. How to pass record details/Is it possible to send parameter values to a Circuit while starting the execution?
You can simply use the "Get Record" state to get the details of a record, and the response will be the same as that of the Get Records API.
3. What API version is 'Get Record' using?
Version 2 of CRM APIs.
4. Is it possible to return JSON as a response from the Function state?
Yes. To send a custom JSON response, you should use `crmAPIRequest` as the key and the value as the API response in Functions.
Example:
// This is the actual content you will get in the Circuit. output = {"name":"Zylker","zipcode":600001}; // This is to construct the crmAPIResponse response = Map(); response.put("status_code",200); response.put("body",{"code":"success","details":{"output":output,"output_type":"string","id":"896753000000146001"},"message":"function executed successfully"}); return {"crmAPIResponse": response}; |
5. Is it possible to pause the circuit and continue to the next state on demand/on trigger from a remote server (via REST API)?
It's not possible to pause the state and trigger the next state from a remote server. As a workaround, you can use the "wait" state (up to 30 days i.e 25,92,000 seconds) is and fetch the status periodically to move to the next state upon the desired response received.
6. Is it possible to retry Circuit execution from the failed state?
Yes, one can retry the Circuit execution from the last failed state or can rerun the entire execution from the beginning. These options are available for every Failed execution under the Execution Logs.
7. How are credits calculated for a Circuit?
Circuits use an edition-based credit system, where each transition in the circuit consumes one credit. While every edition has a maximum credit limit, you can always purchase add-on credits from the Credits tab on the Circuits dashboard. Refer to this help page for details.
We hope you found this post useful. Let us know your comments in the Comment section.
Cheers!
Shylaja
Additional Reading:
- Circuits - Kaizen #126 and Kaizen #127
- Circuits Help documentation
- API Help documentation
- Kaizen series
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Shylaja S
Cameron McEvenue
Sticky Posts
Kaizen #217 - Actions APIs : Tasks
Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.Kaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes areKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedKaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script
Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI
Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
PUNJAB NATIONAL BANK (CORPORATE) INDIA - NOT AVAILABLE IN BANKING
Dear sir, Kindly fix it. PUNJAB NATIONAL BANK (INDIA) is available but PUNJAB NATIONAL BANK (CORPORATE) is not available. Kindly enable this banking since we need to categorize the entries. Regards, Sanjay Jena email id/ user id : travewithmerchant@Is it possible to create a word cloud chart in ZoHo Analystics?
Hi there, I have a volume of transaction text that I would like to analyse using word cloud (or other approcah to detect and present word frequency in a dataset). For example, I have 50,000 records describing menu items in restaurants. I want to be ableKaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes areFacturation électronique 2026 - obligation dès le 1er septembre 2026
Bonjour, Je me permets de réagir à divers posts publiés ici et là concernant le projet de E-Invoicing, dans le cadre de la facturation électronique prévue très prochainement. Dans le cadre du passage à la facturation électronique pour les entreprises,Your bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingWeekly Tips : Master Keyboard Shortcuts in Zoho Mail
If you spend a lot of time managing emails, switching between your mouse and keyboard can slow you down. Whether you are replying to clients, organizing your inbox, or searching for messages, every second counts. So, how can you streamline your emailIntroducing custom lookup fields in the Tickets, Contacts, and Accounts modules
Hello all, We are excited to announce a new enhancement that will empower you to further customize the Tickets, Contacts, and Accounts modules. Now, you will be able to create custom lookup fields in your Tickets, Contacts, and Accounts layouts for moreDKIM cannot be enabled for the domain as no verified default selector present
Can't get the DKIM working. May you please check my account (nksy.us) to see what's wrong?Contacts per department
Hello, Is it possible to limit Contacts to a Department? ThanksCollections Management: #3 Tackling Payment Failures
Sam refreshed the dashboard. "Payment failed". Same customer. Same subscription. This is happening for the third time. He sends a usual email: "Your renewal payment failed again. Could you please check and retry?" A couple of days passed, and there wasHow do I increase the email attachment size in Zoho CRM ?
It looks like I'm limited to 10MB when sending an attachment using the email widget on a record in Zoho CRM. Is there a way to increase the size? Or can I use some other tool? From what I'm reading online, I'm maxed out at 10MB. Any insight would be greatlyCustom Field in Zoho Projects pulling into Analytics
We have a client that we have built our their new business process using Zoho Projects, and we have build a lot of custom fields with their their Projects where they are capturing specific data points that we want to be able to track and pull data, asWhatsApp Channels in Zoho Campaigns
Now that Meta has opened WhatsApp Channels globally, will you add it to Zoho Campaigns? It's another top channel for marketing communications as email and SMS. Thanks.Zoho sign and creator error message {"code":9043,"error_param":"Checked by","message":"Extra key found","status":"failure"}
Good day, I receive the error message: {"code":9043,"error_param":"Checked by","message":"Extra key found","status":"failure"} when running below code from creator to sign, void TestForSign(int ID) { //Fetch Template Details (Optional, for dynamic mapping)Download a writer template as .docx instead of .pdf.
I have been trying to implement a feature to download a writer template as a .docx and got it working partly but it isn't good. Earlier I checked our code and I saw openurl("https://crm.zoho.com/crm/org121314/specific/Template.do?action=print&step=pdfPreview&id="Allow the usage of Multi-Select fields as the primary field on "Layout Rules"
We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Select fields as a primary field. This is a simple "Display hidden mandatory fieldWriterTh
After every space Writer goes to capital letters mode in my Android tablet. The cap mode stays till the second letter is typed in the word then it comes to normal mode.Extract Archived Projects using Zoho Projects API
In my organization we archive the projects when they are already completed, charged, invoiced, so that only those that are still pending process remain active. I need to access all projects (active and archived) from an external system, but the API v3Ask the Experts: Five-hour live Q&A session with Zoho WorkDrive product experts
Have questions about WorkDrive 5.0? Let’s talk! We recently launched Zoho WorkDrive 5.0, packed with powerful updates to help your team work smarter, stay secure, and get more value from your business content. From content-centric workflows and AI-poweredFile upload support for subforms
Dear All, Subforms help you add and track data related to your CRM records. We've always supported most of the commonly used field types in subforms, so as to cater to your business requirements. Now we're happy to extend support to file upload fields.Circular record relationship in CRM
Given there is a lookup in custom module Transactions creating a related list on the chosen Contact record. I. e. a lookup field on Transactions module points to Contacts. The related list on a Contact record can thus have have many transaction records.Is it possible to pull the Zoho desk data into Zoho analytics in real time
Hi - I am looking to add more dashboards and reports of Zoho Desk in analytics. I see there is a schedule to pull the data into analytics, but I'm wondering if there is an option to pull the data in real time instead of a specific interval?Enhance productivity with the revamped Zoho Sheet View
Hello folks, For some time now, you've been able to use the Zoho Sheet View to quickly edit multiple records or to insert a batch of new records. Its tabular interface allows users to engage in these tasks productively. Despite this, the existing SheetHow to set value of dropdown field to variable
For the life of me, I can't figure out why the following code won't set input.status to the previousSelection. Steps to reproduce: 1. Click input.complete 2. input.status dropdown updates from '1-Backlog' to '4-Done' 3. Click input.complete again to deselect[Product Update] TimeSheets module is now renamed as Time Logs in Zoho Projects.
Dear Zoho Analytics customers, As part of the ongoing enhancements in Zoho Projects, the Timesheets module has been renamed to Time Logs. However, the module name will continue to be displayed as Timesheets in Zoho Analytics until the relevant APIs are[WEBINAR][MEA] Learn how to control your inventory and multi-channel sales with the Zoho Inventory & Zoho Books integration
Hello there, We are hosting an exclusive live webinar tailored for businesses across the Middle East and African countries, where you'll learn how to take full control of your inventory and multi-channel sales while keeping your accounting perfectly inLess clicks, more connection – the usability edge of Zoho Desk
Imagine joining a new workplace, eager to prove your skills, partner with peers, learn new tools, and build a strong foundation for your career. The standards you've set could drive pressure into your head. You now discover the organization is using ZohoTip #3 Automating total item weight calculation for your sales orders in Zoho Inventory
Hello, Hope the day is treating you well. Last week, we saw how we could automate the calculation of total shipping charges from numerous shipments for your sales orders and invoices. This week, we will see how you can automate the calculation of total item weight for your sales orders. How does this work? First, you are required to capture the weight of all your items using a custom field. And when you create a sales order, you can either have the system display the individual weights for you orWhy Format section gets disabled when we create Merge Template over PDF
I need some assistance I have a Client who is going to give certificates to users who passes his exam. So, I am using mail merge but in ZOHO writer after I upload the PDF and create merge Template over PDF the format Section gets disabled. My problemWhatsapp Integration on Zoho Campaign
Team: Can the messages from Zoho Campaign delivered through Whatsapp... now customers no longer are active on email, but the entire campaign module is email based.... when will it be available on whatsapp.... are there any thirdparty providers who canHow to calculate separate totals for Product Line Items filtered by category in Quotes?
Hello! I'm working with Quotes in Zoho CRM and need help calculating conditional totals for line items. Current setup: I have two tables in my Quote template (Zoho Writer), both displaying Quoted Line Items Table 1 (top): Shows all products where ProductI Need Help Verifying Ownership of My Zoho Help Desk on Google Search Console
I added my Zoho desk portal to Google Search Console, but since i do not have access to the html code of my theme, i could not verify ownership of my portal on Google search console. I want you to help me place the html code given to me from Google searchZoho Desk API Documentation missing a required field
We are trying to create a section using this information. Even after preparing everything based on that page, we still get an error. The error we get is this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/translations","errorType":"missing","errorMessage":""}]}Fetch Subform values through a lookup of a lookup
Hi, I'm having an issue fetching the values of a subform through a lookup field through another lookup field. The code works perfectly to show me the subform row ID, but the second I try to get any readable data, it says "Error occurred. Please contactAbility to modify what displays in calendar invite?
I am a long time calendly user and want to make the switch to bookings. I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link? I can add it to the emails no problem, but I would also like it to display on their calendar. Is there some work around I can do to get it on the calendar? Also am I able to modify the calendar event title?Turn Decision Box to a button
Dear all, I need your help on CSS to turn a Decision Box to a Button. I have a Decision Box like: Turn on/off to refresh the information. (on User Input, either True or False, will refresh the information) Now I want to simulate to treat it like a RefreshEmails not being received from a particular domain
Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workersStock Count
The stock count is a nice new feature, but we cannot figure out how to: 1. Use it without assigning to a person, we have a team or one of multiple do stock counts as do most any company. 2. Add any extra fields to what the "counter" sees. The most importantCan you import projects into Zoho Projects yet?
I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projectsHow to delete attachments form Zoho mail accounts
I can't find a way to delete attachments from Zoho mail messages, either individually or in bulk. Searches here are providing conflicting results and often talk about workspace, whereas I am only interested in how to delete attachments that are seen withNext Page