Qwen as the default open source Generative AI model for Zia
Hello everyone,
Zia Generative AI is transitioning from Llama (8B parameters) to Qwen (30B parameters) as the default model. This means that users who were using Llama as a GenAI service will now use Qwen. This upgrade was made with a vision to enhance Zia’s intelligence, reasoning, and contextual accuracy across all generative AI features.
Llama is tentatively scheduled to be deprecated on 27th Nov 2025.
With Qwen, Zia Generative AI delivers:
- Accurate context understanding - Captures nuanced intent across complex queries.
- Extended reasoning - Processes multi-step logic for precise, coherent outcomes.
- Relevant summary generation - Produces concise and contextually rich summaries from the provided content.
- Context-aware replies - Delivers natural, on-point responses aligned with user tone and context.
- Article conversions - Transforms source content into well-structured, reader-friendly articles.
These capabilities improve Zia's ability to provide precise, human-like assistance across a variety of customer support scenarios.
How does it impact existing users?
Users who have been using Llama as the Generative AI model, will be automatically moved to the new model: Qwen. There will NOT be any changes to the configurations and security measures. The GenAI features will use Qwen to perform the actions from hereon.
Availability
This change will be applicable for the US, EU, IN, and AU DCs from 27th Nov 2025. The change has already been applied in the JP and CA DCs.
For more information, refer to the help documentation.
PM: @Kavil Rawat
Regards,
Velantina V
User Ed | Zoho Desk
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