Links are incorrect when sent out
I'm adding in hyperlinks into my eDM. When I send a test email, it's all correct. However, when I send out the eDM, all the hyperlinks jump up one space so none of the links are opening to the correct page. Why is this happening and how can I fix it?communication distribution
Hello community! Request for help - how to resolve the issue of subscribing to specific content. I use ZOHO CRM and ZOHO CAMPAIGNS to send email communications to my customers. I only purchased ZOHO CAMPAIGNS after using the CRM for some time and I haveButton Duplication when emails forwarded or replied
When I create a new email template in campaigns and send it out it looks fine to all the users, however if that email is then on forwarded or replied to then all buttons within the email duplicate. See below The one on the left is the original one.Email address with + char is incorrectly invalid
cannot enter contact with email address containing +, i. e. valid+email@example.com. this is a perfectly valid email address by but fails Zoho Campaigns validation. https://en.wikipedia.org/wiki/Email_address#Local-partcampaings flagging domain error but crm says OK
campaings flags error with domain buy crm says notig wrong - this is new, helpImport contacts - invalid pattern with encrypted emails
Hello, I have a list of encrypted emails provided by an external partner. They need to be imported into a custom list. Problem is, the import process is ignoring the entire list, maybe because of the weird format? Since they are encrypted, they all look like this example: d+NDd5wqi3neiQWEwquie1bnwquien@example.com What can I do to import this list? Also, is there a way to allow my user to add contacts without this "ignore filter" from now on? The fact is that our partner will provide us a new listZoho Campaigns Pop Up not scaling properly on phone browser
The pop up for the sign up for my mailing list works fine on my browser on PC, but on phone, it only shows half of the pop up. How do I fix this?Sorry! we encountered some problems while sending your campaign. It will be sent automatically once we are ready. We apologize for the delay caused.
Hello. Lately we are having problems with some campaigns, which show us this error message. Sorry! we encountered some problems while sending your campaign. It will be sent automatically once we are ready. We apologize for the delay caused. We can't findCampaigns workflow emails going to Spam
Hi Everyone, Does anyone have a solution for workflow emails going to recipients SPAM folders? Our domain is not on any Blacklists, We have our domain authenticated with SPF, DKIM and DMARC all set up and we still have leads who tell us they are not gettingCan not edit/update lists - save/update button doesn't work
Hello So I have a custom field in subscriber list. If I nere the email click on endit (pencil) and change the custom value to the new one, pressing SAVE button does not do anything. Also if i select multiple emails and then use the mass update feature where I change this custom value, pressing PROCEED also does not do anything. What is the matter, does it just not working, or am I doing something wrong? Browser: Chrome 65.0.3325.181Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmSegment is not pulling all tagged contacts
So I am trying to create a segment in campaign that pulls all the contacts with specific tags from CRM. When I create the segment it is only pulling about 80% of the contacts with that specific tag. I have isolated a few contacts that this happening for.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.SPF failing for Custom Return Path
I created a Custom Return Path and added the CNAME record to my DNS server. The problem is that SPF is failing for the custom return path. I have "include:one.zoho.eu" in my SPF record which should cover all Zoho services, but apparently it doesn't includeImages
I am setting up a new campaign which I have coded in HTML and linked to an image hosted on my website. When adding in the code to Zoho and clicking save, the image disappears and it says it is missing; but when visiting the url the image is showing fineZoho Campaigns Hard Bounce Errors
On a recent campaign I had several hard bounces come through for email addresses that I know still exist (I have usual day to day emails with them), how can I clear a contact from the hard bounce status?? Cheers.3 Column layout (image+text) Breaks on Mobile.
I try to use the 3 column layout on Zoho editor but it breaks on mobile preview. Zoho hasn't fix it yet?Campaigns Automation Issues
Hello, I am attempting to build out a drip campaign using automation within campaigns. I have the logic and email content built out but there is no way to test if it will be successful when I add the list of leads. The minimum time threshold is 1 hourResponsive Problem
Hello I'm having a problem with the responsiveness of my campaign. I created my HTML file on my side. With a mobile version and a desktop version. The responsive is done via tags in the head. By importing my campaign in Zoho, the responsive doesn'tZoho Campaigns won't let me send test email to a new recipient
Hi all, I am trying to send a test email of a campaign to a new recipient to see if they will recieve it properly in their email provider/domain. But Zoho says I have too many test email addresses and to choose from the existing list. There are a lotCan't Sync Zoho Campaigns with Zoho CRM
Steps I'm taking: 1) In campaigns I'm clicking "Contacts > Sync Services". Zoho CRM is the first choice and it says "Accounts not associated". When I hover over the image a button appears saying "Associate New Account". I click this. 2) A new windowIssue With Immediate CRM Sync Not Working
Hi, I have a paid plan. I set up an immediate Sync between Zoho CRM and it works great the first time it syncs all the users. BUT afterwards, if we have new leads being added to Zoho CRM, none of them are transferring over to the campaign (I have waited for more than 6 hours). Likewise, if I update one of the fields in the Leads module of Zoho CRM that is set to flow over, I don't see the changes in the campaign. Yes, my SYNC is turned on. Can someone from Zoho assist in resolving this issue forzoho campaign sstays "in progress" since a week
my campaign is stuck . It has the mention "in progress" since aweekZoho Campaigns Form Title Emebbed in Website overrides Meta Title
HI - I have created a zoho form, which is embedded in my wordpress website. All works well. However, in the Customization Form Settings there is the "Form Tab Title" which has to have something it. it. It overrides the meta title of the page it is embeddedSync not updating opportunity stage
I'm syncing opportunities data from Zoho Analytics and making mailing segments based on certain criteria. I made a segment which has criteria that the opportunity stage is 'Renewal, Qualified, Quote Sent, Closed Lost' specifically not 'Closed Won', howeverMissing Conditions options on Custom Field when attempting to build new Segment in Campaigns
We have mapped a custom field from CRM to Campaigns. Sync appears successful (image below), and the custom field (Contact Type) shows as an option when we try to Segment, but the Conditions aren't showing (image below) thus we can't actually use the customCRM and CAMPAIGNS does not give me a BUILD CRITERIA option to create list
Can't add video in the mail content
Hi everyone, I'm trying to add a video in my email content in an automation. So, I put the Link and the Title in the video element, but when I click on "Confirm", nothing happen and I am forced to refresh the page. Have you any idea how to fix that soURGENT: Numerous problems with Zoho Campaigns
To whom it may concern, I have been experiencing numerous problems with Zoho campaigns over the past few days. These problems are cause serious implications for our marketing and tracking and are urgent that we get solutions to fix them. I have listedI am so tired of hitting this arrow.
When I'm in the middle of editing an element in the campaign's editor, and I'm ready to close the editing pane, I am constantly clicking the arrow at the top of the editing window which takes me back to the campaign overview screen. The button to "save"Digital content
Hello there , how can we add gif sort of content like professional websites ?View in browser link is blocked by Microsoft Defender for Office 365
Hi, The view in browser links are blocked when opening mailing through Outlook or any other Microsoft products because Microsoft views it as a risk. I can of course whitelist this link for our organization but not for everyone in my list using Office,Create Campaign using API: 1007errorUnauthorized request
Hi there, I'm trying to create a campaign using the APIs and following step by step this documentation https://www.zoho.com/campaigns/help/developers/create-campaign.html, but I have an 1007 error Unauthorized request. I created (I'm using PHP) the code to find access token and the refresh token as documentation said with POST request; after that I used the getmailinglists GET request to find the JSON for the 'list_details' parameter (mandatory to create the campaign). Now I'd like to create the1mb Zoho Campaign Image limit/Support Issues
This is a ridiculous limitation. I need to use images larger than 1mb and I just can't? As soon as I can convince my supervisor, we will not use any company that ties that hands of its customers like this. Let's not get into the fact that I have a seriousDomain Reputation plummeted after setting up a workflow. What Can I do now??
I set up an autoresponder on May 15, by May 31 my domain repulation went from high to medium, by June 27 it was low, and July 16 it was bad. I had just completed a major partnership with a large brand so we set up an auto responder to welcome new subscribers.Email Replies Are Not Detected In Workflow Automation Even With Reply Tracking On
Hey I have a workflow automation setup. I put my own personal email through the workflow to see how it would show my replies. I replied to the email yesterday and haven't seen anything come through. The email arrived in the other Gmail inbox. But ZohoUnable to Email Readded Contacts (Contact Import Unsuccessful)
When importing a file containing contacts, there is a huge percentage of contacts that are listed as "readded". When creating a list with this file, it is preventing us from sending a campaign to these contacts. We have been unable to successfully createSegment Not Capturing All Tagged Contacts
I have a list of webinar attendees imported through the Contact Tags module, however when I create a segment using this tag, it only captures a small amount of the contacts. The list has 1511 contacts, however the segment only captures 261 of the coSettings CUSTOMIZATION Header and Footer I don't see any EDIT
Hi, Could someone help me? If I go to settings -> Customization-> Header and Footer I don't see any edit/copy/add new like I should. The first image is from tutorial and the second image is my view 1) 2)Custom Button Feature Disappears
Hi, I've been using the same custom email template for over a year now. Before, the custom button always worked just fine. The most recent email, however, seems to have a problem. When I test the email to our Outlook email accounts, the button doesn'tNext Page
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Announcements
Introducing the revamped What's New page
Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the mainBot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns
Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automatedAttention: Changes to 10DLC TCR pricing and new authentication requirements
Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. TheseUpdates to Auto-Upgrade in Zoho Campaigns
Hello everyone, We've rolled out a new update that slightly modifies how the auto-upgrade option in Zoho Campaigns works. Even if you hit the contact limit, this update ensures that your account is upgraded and that contacts are imported smoothly—withoutImportant Update: TRAI Mandates New SMS Header Format
Hello everyone, We have an announcement regarding a new regulation by the Telephone Regulatory Authority of India (TRAI) that affects all application-to-person (A2P) SMS services. Starting on May 6, 2025, TRAI has mandated that telecom service providers
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Links are incorrect when sent out
I'm adding in hyperlinks into my eDM. When I send a test email, it's all correct. However, when I send out the eDM, all the hyperlinks jump up one space so none of the links are opening to the correct page. Why is this happening and how can I fix it?Saving sent email campaign as PDF
I'm looking to add all campaigns sent to an archive folder in sharepoint. Is there anyway to accomplish this in Zoho Flow ? I'm falling at the first hurdle ... can I automatically save a sent campaign as a PDF to a folder location ?
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Sticky Posts
Marketer's Space: Proven tips to improve open rates – Part II
Hello Marketers! Welcome back to another post in Marketer's Space! We're continuing from where we left off a fortnight ago. We ended the previous post discussing the subject line, and we'll continue from there. Let's dive right in. Pre-header Pre-headerTip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
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