Zoho SalesIQ security issues -
Hi, I'm trying to find the best solution for a chat channel for our business. I've launched a free version of Zoho SalesIQ but our web developer is not happy with the security aspects of the service - the main complaint is that anyone can copy/paste the code snippet from our website and use it for his or her own purposes, as it's not linked to the domain. He tested the snippet from the independent environment to prove this - added the same snippet to a different website unrelated to our platform,Get the privilege to decide the type of fields that you would like to put up on the chat windows!
Not a big fan of the choices that we provide you with, when it comes to the input fields that you put up in the chat windows on your website(s)? Find those fields prompting for name and email address of the visitors every time to be old school? Cool, we have a JS API which would help you guys! Shall we just consider a quick example on how to use this cool API? .customfield.add() Today let's consider two scenarios, Customer support perspective: You run an online restaurant and provide your customersIntegration of zoho chat salesIQ with an AI Tool
Hi, Hope you are doing good. I have a requirement to integrate salesIQ with an AI tool. For that I need to get the every message put by visitor on the chatbox and call the AI tool for its answer and post the answer to the chat box and process goes on. I have checked the API listed below but din't find the relevant items. https://www.zoho.com/salesiq/help/jsapi.html Can you please let me know is this possible. If yes then how can I proceed with. Please share me the needed links and docs. Thanks AkbarTo pop up the discount image
Is that possible to pop up the discount image on our web page when the customer look at the specific page or stay long enough? Do you have a suggested code or service company can write the code for us? Thanks.SalesIQ event tracking
We would like to use SalesIQ to track and document more detailed events on our site. Today we can only see what pages the user has visited, however we have a single page application where different actions can be performed that would make sense for us to track (no page reload). Is there a way to push information to SalesIQ or other ways to enable more detailed tracking and have it documented in the CRM record for a user?Reset agent
Hi, we have a support widget on the website and a button that opens the chat but only with the selected agent. We also use the floating button with full list. After setting the agent via "$zoho.salesiq.chat.agent()", is there any posibility to reset to have the whole list again when clicking the floating button?How to hide name and email field from Zoho SalesIQ window?
I know how to take the name and email from logged user in my website... But now I need to hide those fields from the window and just let the message textarea visible. How can I do that?Send visitor question after chat initiated
I am using the javascript API and trying to initiate a visitor question via a quick button after the chat has been initiated. Here is an example: User clicks a button that says "I want help with Checkout" which launches the chat session. There will be other buttons on the page such as "I need help finding a product", or "I need to place a special order", but instead of having them type this out, I want to send that text to the chat window even if the chat has been initiated. From what I have readSalesIQ event posts
We want to push timer events from our page (video timings) to SalesIQ so we can view and track what users are doing on a page in more detail than just the URL. We want to view when they open a video, how long, etc. We have a testpage on http://www.cbxmarket.com/madstest/index5.php We have build the code below and had it working but then it did not work again.. seems the integraton in unsable !? Why does it not work.. it should send a custom event when the page i loaded. The tracking part worksAssociate session to user
We have a solution where the signup and authentication of a user will happen in our 3rd party product. This means that creating a Zoho Lead will have to happen using an API to create the records in Zoho CRM. We would like to use Zoho Desk and SalesIQ to give access to a User Portal, Track visitor behaviour and allow for engaging in a chat. We do not want the user to login twice and we do not want the user to have to enter an e-mail into the Chat window Questions: 1) What do we have to do to enableAPI to send and receive messages
Dear Support, I have installed the zoho salesiq plugin on wordpress, and modified the following line to be able to display agent's messages into a html placeholder using .chat.agentMessage() $ldcode_str .= '$zoho.salesiq.chat.agentMessage(function(visitid,data) { document.getElementById("demo").innerHTML = data.message; }); That wasThird party webform integration
hi, please how to integrate salesIq visitor tracking for a third party webform integration (here unbounce) ? I 've read that (https://www.zoho.com/crm/help/web-forms/set-up-web-forms.html#Use_Web_Form_Code) but i don't know which snippet of code regarding salesIq can be pushed to the webform. Tks a lot..SalesIQ Pre Chat Survey Customization
Hello, I am working on dynamically qualifying leads. What I would like to do is this: Add a custom field asking if the leads a business or residential. I have done this successfully on chat using customfield.add(). This is the part I am having difficultly with - (1) Is it possible to add a second custom field dynamically based on the "residential" value entry? I believe this is possible with the callback feature but I was unable to find sample code. (2) Once the customer indicates they are "residential"Make Online Float Button Appear if Agent is Online instead of Disappear if Agent is Offline
We are working to setup Zoho SalesIQ Chat on our website. Our goal is that the chat float button only appear if an agent is online. We tested the script below which hides the chat float button when all agents are offline: $zoho.salesiq.ready=function() { $zoho.salesiq.chat.offline(function(){$zoho.salesiq.floatbutton.visible("hide");}); } The problem with this script is the offline float button appears for a second and then disappears. When a user goes to different pages, the offline floatProblem with wordpress embeded
Hi all, I've installed SalesIQ to my website at lactien.com by using salesit plug-in on wordpress. Maybe it does not appear correctly when it display full width site. How can I modify this problem? Thanks in advance. LamIf I track link, button clicks on my site, how can I associate those tracked information with the right record in my CRM ?
Hello Team I am not IT person, I just wnat to know whether the following is possible or not, if possible, want to know general picture of how it can be implemented. Besides standart fields of SalesIQ, if I want to track other parameters like rating, feedback, button and link clicks, can I use Salesiq's javascript/cookies? Or do I need to have my own cookies to track above metrics? If the last is the only option, do I have chance to associate these parameters/metrics that are tracked by SalesIq andAuto-start the chat
I have looked at your API, but haven't found how to do it. i wish to have the chat embed windows auto-start. So the user wouldn't have to click start, it would start ringing the agent automatically. Would be great if you can guide me. Many thanks.Bug on internet explorer
Hello, I have started the integration of zoho SalesIQ on Monday but it looks we are experiencing some troubles. A part of our javascript scripts seems to crash. After a little research. We are having problems on all versions off internet explorer from at least v6 to 9. Internet explorer 11 seems to work fine, firefox and chrome are, as expected, imperturbable. See attachment for details. What can I do ? At this moment, I had no choice but to delete zoho salesIQ from my website.
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Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagementPlug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot builder!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticket fromBuild powerful multilingual bots for your website with Zobot-Dialogflow integration!
We are familiar with the fact that Zobot is chatbot framework that lets you develop extremely flexible, integrable and customizable bots. Not just that, Zobots are also versatile enough to let bots built on other prominent third-party platforms to be mapped with them. Thus, letting its users leverage the power of bots built on other platforms to assist their visitors. And, Dialogflow is the new addition to the line of integrations that Zobot has extended. So, what is Dialogflow? Dialogflow is aPlug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiterNow Zobot can log your appointments with Zoho Bookings!
Hi everyone, good to see you! Here's a simple yet efficient Zobot for organizing and scheduling appointments via Zoho Bookings. This Zobot can start a proactive conversation, schedule appointments/bookings with your website visitors on their preferred
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How to mute chat notification sound by default in Zoho SalesIQ?
We’ve recently embedded the Zoho SalesIQ chatbot on our website, and we’ve noticed that notification sounds sometimes play even when the visitor hasn’t interacted with the chat widget yet. We’re trying to understand two things: Why do these sounds occurNeed Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it
Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it. I get leads from our website and we need to make sure those are not junk. So we are using proactive chat bot and we need mobile OTPs to
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Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter
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