Featurecast Story 3 - Dashboard

Featurecast Story 3 - Dashboard

IM'ing (Instant Messaging) Feature Story Series

Featurecast Story 3 - Dashboard

A good dashboard tells a story!



What is a dashboard?

A dashboard is an information managing tool that pulls data from a linked database and presents it through visualizations.

A dashboard also offers a view of high-level information that end users can refer to.

Usually, dashboards can be configured to provide information to the end user, and to represent the data as numerals, charts, or graphs.


What makes a good dashboard?

A good dashboard is easy to read and understand, provides relevant information, and is visually appealing. It should also be interactive and customizable, allowing users to filter and drill down into data to gain insights. Additionally, a good dashboard should be optimized for mobile devices, allowing users to access it on the go. Finally, robust data privacy measures will secure and protect a good dashboard. A high-quality dashboard is user-friendly - an intuitive user interface (UI) allows users to navigate various screens, features, and parameters easily. Effortless navigation empowers decision-makers to get the answers they need quickly.


How to make data-driven decisions 

  • Gather data: Start by collecting data related to the decision you need to make. This could be quantitative data, such as sales figures, or qualitative data, such as customer feedback.
     
  • Analyze data: Once you have collected the data, analyze it to identify patterns and trends. This will help you understand the context of your decision and the implications of your options.
  • Make a decision: Based on your analysis, make an informed decision. Be sure to consider the potential risks and rewards associated with each option.
  • Monitor results: After making the decision, monitor the results. This will help you determine whether the decision was successful, and whether any adjustments need to be made.
A fine example of a dashboard is a project management dashboard. This type of dashboard tracks the project's progress, including tasks, deadlines, and resources. It can also be used to monitor project costs and performance metrics. A project management dashboard typically includes a timeline, a list of tasks, a resource utilization chart, and a cost breakdown. It can also include other features such as project milestones, a Gantt chart, and a project budget.

I hope you find this article useful and that you tryout the dashboard feature to make your data more meaningful.
 
There's more to come. Please watch this space for IM feature stories.
 
Until next time,
Kavya Rao
The Zoho Desk team

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