Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Hi Everyone!

Zoho SalesIQ's Zobot is an intelligent tool to increase customer engagement and provide support, especially in the e-commerce industry. A crucial aspect of e-commerce is ensuring your customers can easily keep track of their orders. Just imagine your Zobot providing real-time updates on your customers' order status, tracking URL, shipment details, and estimated delivery dates. Sounds cool, right? That's what we are going to look at in this post. 



Zoho Commerce is a comprehensive e-commerce platform for building a website, accepting orders, tracking inventory, processing payments, and more. With SalesIQ's Zobot seamlessly integrated with Zoho Commerce, you can now provide exceptional support and prioritize convenience for your customers by making your bot actively promote your key offers, assist in tracking orders, create support tickets, and much more. 

To learn more about chatbots usage in the e-commerce industry, check out our exclusive webinar and help article. Now, let's dive into the step-by-step process of how to make your bot track orders with the codeless bot builder.

Overview of tracking orders



Step 1 - Create a connection between SalesIQ and Zoho Commerce.

  •  In your SalesIQ Dashboard, navigate to Settings > Developers > Plugs > Click on Add.
  •  Provide your plug a name, and description, select the Platform as SalesIQ Scripts, and finally, click on Connection to your left bottom. You will be redirected to the connection interface.

  •  Click on Create connection at the top right corner. Under Default connection, select Zoho OAuth service. 

  • Provide your connection name, connection link name, and choose the scopes below.
    • ZohoCommerce.salesorders.READ
    • ZohoCommerce.items.READ
  • Click on Create And Connect to connect Zoho SalesIQ and Zoho Commerce. 


  • Upon successful authentication,  Zoho SalesIQ will be connected with Zoho Commerce. 
Note: The Connection Link Name will be used in the scripts to invoke URL tasks.
 

 

Step 2 - Fetch the "Shipped" orders (Plug 1)

First, let's look at how to list all the shipped orders of the visitor from Zoho Commerce. To do this, we need the email address of the visitor. By List all sales orders API, the bot can fetch all the orders from the visitors (email). Then using the status as a filter, all the Shipped orders can be fetched and displayed to the visitors as options. 

Input Parameter:
  • Name: email | Type: Email
Output Parameter: 
  • Name: orderList | Type : Options list


Copy/paste the below code to list all the shipped orders. 
 
  1. response = Map();
  2. if(session.containsKey("email"))
  3. {
  4. email = session.get("email").get("value");
  5. }
  6. params = Map();
  7. params.put("email",email);
  8. params.put("page","1");
  9. params.put("per_page","5");
  10. header = Map();
  11. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  12. header.put("X-com-zoho-store-organizationid","<org_ID>");
  13. check_status = invokeurl
  14. [
  15. url :"https://commerce.zoho.com/store/api/v1/salesorders"
  16. type :GET
  17. parameters:params
  18. headers:header
  19. connection:"zohocommerce"
  20. ];
  21. array = check_status.get("salesorders");
  22. optionList = List();
  23. for each  entry in array
  24. {
  25. salesorder_id = entry.get("salesorder_id");
  26. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  27. get_order_details = invokeurl
  28. [
  29. url :URL
  30. type :GET
  31. headers:header
  32. connection:"zohocommerce"
  33. ];
  34. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  35. //Printing the shipped orders
  36. if(shipping_status == "SHIPPED")
  37. {
  38. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  39. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  40. display_text = product_ordered + " (" + quantity + ")";
  41. optionList.add({"id":salesorder_id,"text":display_text});
  42. }
  43. }
  44. response.put("orderList",optionList);
  45. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug List all sales orders 

Step 3- Getting order details (Plug 2)

In the previous step, we fetched all the "Shipped" orders and displayed them to the visitors. When they click on a specific order, the bot will get the order details from the Retrieve sales order API and provide them to the visitor. 

Input Parameter:
  • Name : orderID | Type : String
Output Parameter: 
  • Name: shippingAddress | Type : String
  • Name: deliveredDate | Type : String
  • Name: orderName | Type : String
  • Name: orderNumber | Type : String
  • Name: quantity | Type : Number
  • Name: orderCost | Type : Number
  • Name: trackingUrl | Type : String
  • Name: shippedDate | Type : String
  • Name: paymentMode | Type : String
  • Name: shippingStatus | Type : String


 Copy and paste the below code to get the order details.
 
  1. if(session.containsKey("orderID"))
  2. {
  3. salesorder_id = session.get("orderID").get("value");
  4. }
  5. header = Map();
  6. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  7. header.put("X-com-zoho-store-organizationid","<ord_ID>");
  8. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  9. get_order_details = invokeurl
  10. [
  11. url :URL
  12. type :GET
  13. headers:header
  14. connection:"zohocommerce"
  15. ];
  16. order_number = get_order_details.get("salesorder").toList().get(0).get("salesorder_number");
  17. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  18. cost = get_order_details.get("salesorder").get("line_items").toList().get(0).get("rate").toNumber();
  19. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  20. payment_mode = get_order_details.get("salesorder").get("offline_payment_details").toList().get(0).get("payment_mode");
  21. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  22. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  23. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  24. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  25. if(shipping_status == "FULFILLED")
  26. {
  27. shipping_status = "Delivered";
  28. tracking_url = "No tracking URL";
  29. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  30. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  31. }
  32. else if(shipping_status == "SHIPPED")
  33. {
  34. shipping_status = "Shipped";
  35. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  36. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  37. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  38. }
  39. else
  40. {
  41. shipping_status = "Yet to Ship";
  42. tracking_url = "No tracking URL available";
  43. shipped_date = "NA";
  44. delivered_date = "NA";
  45. }
  46. response = Map();
  47. response.put("orderNumber",order_number);
  48. response.put("orderCost",cost);
  49. response.put("orderName",product_ordered);
  50. response.put("quantity",quantity);
  51. response.put("shippingStatus",shipping_status);
  52. response.put("paymentMode",payment_mode);
  53. response.put("shippingAddress",shipping_address);
  54. response.put("trackingUrl",tracking_url);
  55. response.put("shippedDate",shipped_date);
  56. response.put("deliveredDate",delivered_date);
  57. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug Retrieve sales order
 

Step 4 - Adding these plugs to the Codeless bot builder

  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as a bot platform or open an existing bot.
  • To list the shipped orders, get the email address from the visitor by email card. 
  • Then, select the Plugs under Action Cards and select listShippedOrder (Plug 1). In the input parameters, select the Email context variable and provide a name (tracking.order) to save the list of shipped orders. 


  • Next, use the Single choice card to display all the shipped orders. Provide an option "Can't find my order" and click on dynamic suggestions and select the (tracking.order) variable. 

  • Next, click on Save in bot context (post.tracking.order) and store the visitor's order choice. 

  • Then, use the criteria router to route the flow based on the visitor's choice. 

  • After that, select the orderDetails plug in Plug card. And provide the post.tracking.order as the input and provide names for the outputs. 



  • Finally, use these context variables by typing % in the Send message card to display the order details to track orders. 

  • Also, use the markups to provide the tracking URL as a hyperlink.  


Bot Preview (Output)

  • The bot will ask for the email address and then provide the "shipped" orders list.  

  • Then the visitor selects one order, and the bot will provide the information about the order.  

  • Once the bot flow is complete, click Publish to deploy Zobot on your website or online store. Zobot will be ready to engage with your customers, provide support, and assist with their purchasing journey.
 
Related links:
To know more about the features of Zobot, kindly visit our Resources Section. 

    Access your files securely from anywhere






                    Zoho Campaigns Resources




                          Zoho Developer Community



                              Bootcamp
                              Community
                              Pricing
                              Webinars
                              What's New
                              Integrations
                              Contact Support
                              Contact Sales
                                Zoho Survey Resources
                                  Features
                                  Survey Templates
                                  Integrations
                                  Community
                                  iOS Mobile Surveys
                                  Pricing
                                  Android Mobile Surveys
                                  Insurvey Blogs
                                  Insight Blogs
                                  Tips & Tricks





                                              Latest Feature Updates

                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts




                                                    Zoho SalesIQ Resources


                                                          Manage your brands on social media
                                                          Access Zoho Social

                                                            Zoho Pagesense Resources


                                                                Zoho TeamInbox Resources

                                                                  Zoho DataPrep Resources


                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Delay function execute

                                                                                                            I've got a workflow which uses a webhook to send information to Flow, which in return updates a record in Creator. Problem is, by the time this has executed, the rest of my script has run and can't find the (yet to be) updated info in the record. Is there

                                                                                                          • How to allow download of a file AFTER information is collected?

                                                                                                            I can't find this anywhere. Can someone help with what seems to be a pretty basic web function today? - File is stored in Workdrive - Prospect goes to a URL where the file is located - System requests prospect to enter "Name" and "Email" - An email is

                                                                                                          • Add Baseline methods to API

                                                                                                            There are no API methods for creating or querying baselines,  Use case: Customer is notified of the current project start date according to plan via another product/integration. We would like to auto create a baseline (Automated via API) at the point

                                                                                                          • Bulk Fill In & Edit PO/Bill/SO/Invoice

                                                                                                            Hello, I am adding stock in bulk on a PO, the system is automatically populating the Rate (price) and Tax from the item data. Problem is that the bill rate is different from the rate on the item data, so I have to manually erase each and enter the price.

                                                                                                          • Fixed Assets beg balance

                                                                                                            Hello, I trust you are well I'm a new zoho books user and I find it difficult to plug in the fixed assets balance and here's what I have done: 1- I imported the fixed assets data into the fixed assets module as per the instructions 2- the import process

                                                                                                          • Syncing with Google calendar, Tasks and Events

                                                                                                            Is it possible to sync Zoho CRM calendar, task and events with Google Calendar's tasks and events. With the increasing adoption by many major tool suppliers to sync seamlessly with Google's offerings (for instance I use the excellent Any.do task planning

                                                                                                          • CRM Deluge how can link attach file with workdrive file.

                                                                                                            Hi, We have create file at workdrive and would like to link to attachment at crm module by deluge. Right now can only upload it to attachment but can not link the file from workdrive. Thank you

                                                                                                          • Feature announcement: AI-powered document generator in Zoho Sign

                                                                                                            Hi there! We recently announced manual document creation by offering an editor within Zoho Sign. Today, we are excited to announce AI-powered document generation to help you draft agreements, purchase orders, and other important business documents in

                                                                                                          • Permanently deleted files

                                                                                                            Is there a way to get back permanently deleted files from your account if they were accidentally deleted and no longer recoverable from the recycling bin? I know I am probably screwed but I just figured I would ask.

                                                                                                          • Shared Mailbox in iOS app

                                                                                                            Hi, On the desktop I am using a Shared mailbox for our company's general mailbox that somebody else should be able to view. In the iOS app however I can't find it? Old sources on the internet says this isn't possible but that can't be right? Somebody

                                                                                                          • Tip #41- Simplify Compliance and Efficiency with Zoho Assist’s Data Cleanup Feature- 'Insider Insights'

                                                                                                            Managing device data efficiently is just as important as securing remote access. With Zoho Assist’s Data Cleanup feature, admins can easily remove outdated or unnecessary device records, keeping the console organized and secure. This action is carried

                                                                                                          • Revenue Management: #6 Revenue Recognition in Professional Services Industry

                                                                                                            If you run a consulting firm, agency, or any service-based business, you have a situation where you have signed the contract, maybe even sent the invoice, and have received some initial payments. So, can you consider this as revenue? What if the project

                                                                                                          • Zoho fsm scheduled maintenance dispatch

                                                                                                            Hi, I'm reaching out regarding an issue I'm encountering with the Scheduled Maintenance feature in Zoho FSM. I’m trying to configure it so that it automatically dispatches all maintenance jobs scheduled within the next 150 days, starting from today. However,

                                                                                                          • zoho.inventory.getRecords returns no records

                                                                                                            I running a custom function (Deluge) in Zoho Flow with a connection to Zoho Inventory. To debug the problem, I created the test function below. It returns "Number of contacts fetched: 0". This confirms that there's no issue with the org ID or connection

                                                                                                          • Feature announcement - Simplifying document creation with Zoho Sign

                                                                                                            Hi there, We are pleased to announce the release of our document creation feature, enabling you to create, edit, and finalize documents like agreements, purchase orders, and contracts without relying on external tools or applications. &lt;br&gt; This

                                                                                                          • Integrating File Attachments in Zoho Flow Email Notifications

                                                                                                            Hi, I would like to be able to send an email once an entry is made in a form, and in this email, I would like to attach a file that has been added to the form using the ImageUpload (or FileUpload) widget. So, I started by creating a flow that will trigger

                                                                                                          • Zoho project purchases

                                                                                                            Hi Folks, I think having a purchase module in projects will help in putting together a project p and L. Project wise purchases and expenses.  Do let me know your thoughts.

                                                                                                          • Create Tasklist with Tasklist Template using API v3

                                                                                                            In the old API, we could mention the parameter 'task_template_id' when creating a tasklist via API to apply a tasklist template: https://www.zoho.com/projects/help/rest-api/tasklists-api.html#create-tasklist In API v3 there does not seem to be a way to

                                                                                                          • How can I restore all the deleted Time entries of a Task in Zoho Projects

                                                                                                            How can I restore all the deleted Time entries of a Task in Zoho Projects? Query: In Zoho Projects, I cloned a task and deleted the time entries from the cloned task. However, this also deleted the time entries from the original task. How can I restore

                                                                                                          • Is there a way to make an account inactive in ZoHo Desk

                                                                                                            We have a few Clients "Accounts" that we no longer do business with. It would be beneficial for them to not show up in lists. However, we want to go back and view tickets, time, etc.

                                                                                                          • How to set the value of the Phone field importing contacts in Zoho Desk

                                                                                                            Hi everyone, i'm new in Zoho Desk, we're setting up the environment and i'm importing contacts from another CRM using a file CSV and i'm getting a problem with phone numbers (italian): the leading zero is cut away, also if the value is inside double quotes.

                                                                                                          • Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

                                                                                                            I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,

                                                                                                          • How to center a field inside a section?

                                                                                                            I’ve been trying to center a field inside a section in Zoho Canvas. When I align it visually, it looks centered in the editor, but after clicking Save, the field appears misaligned on the actual canvas. I also tried setting the field to full width, but

                                                                                                          • Kaizen #192 - Implementing Custom Token Persistence in Python SDK

                                                                                                            Welcome back to another week of Kaizen! Last week, we discussed how to implement Login with Zoho using OAuth 2.0 and saw how to bring it to life in a real-world application with the Zoho CRM Python SDK. We also discussed how Zylker Academy built a custom

                                                                                                          • Showing the map along with mileage expense

                                                                                                            When you use the GPS to track mileage, it shows you the map of the actual path travelled. It would be very useful and practical to save that map with the mileage expense, so that when the report is created, it provides a map of each mileage expense associated

                                                                                                          • Enable Validation Rule for Multi-Select Picklist Field

                                                                                                            Zoho, Please allow validation rules for multi-select fields.

                                                                                                          • File Upload field not showing in workflow

                                                                                                            Hi, I have added a field on Zoho CRM. I want to use it in a workflow where that particular field is updated based on another field, however it is not showing up in the field list to select it in the workflow. Why is this please?

                                                                                                          • CRM Custom function updating a module record shows the Super Admin user as the record modifier

                                                                                                            Dear Zoho CRM Team, Is there any way to update this so that when a custom function has updated a record the Super Admin user doesn't become the modifier? This happens on the record as a modifier and shows up in the audit logs. It would be more useful

                                                                                                          • Best practice importing items and matching assemblies

                                                                                                            Hi, I was wondering what would be the best practice to import items and composite items (assemblies) From my backup, what should I import first? The items or the composite items? I am on Zoho one, using inventory and books. Kind regards, Sabine

                                                                                                          • Best way to fetch employee names from Zoho People into Zoho Creator Inventory Stock Form field Employee Name Lookup

                                                                                                            Hi Team, I have a requirement in my Zoho Creator application (Inventory Stock Adjustment) where I need to fetch employee names from Zoho People and use them as a lookup in a form. Currently, I am considering using an integration field to fetch this data

                                                                                                          • get file api is returning Junk data

                                                                                                            I am working on extension development where at one point I need to retrieve attachments on records I found out I can use only invokeconnection and not invokeurl in extension development The invoke connection returns the image in raw binary format. When

                                                                                                          • Need help with message box

                                                                                                            End user updates many records at once. Each have unique serial number. They want a confirmation box that says starting number, ending number and qty. Is there any way to do this? I been searching and asking support but seems like no great solution.

                                                                                                          • [Webinar] The Transformative Power of Gen BI

                                                                                                            Traditional decision-making tools are no longer enough. The integration of generative AI into business intelligence (BI) is proving to be a true game changer—enabling businesses to make faster, smarter, and better informed decisions. Early adopters of

                                                                                                          • Backorder process review - Automating Removal of Sales Order from "On Hold" When PO is Received

                                                                                                            Hello Zoho Inventory Team, Currently, sales orders in On Hold status are released only when the bill for the purchase order is created. In our workflow, it would be much more efficient if the sales order could automatically move out of On Hold as soon

                                                                                                          • How to access the saved Query using API?

                                                                                                            I have created a query in setting. Is it possible to access it from a API? What's the endpoint? I tried /v8/queries/important_deals but didnt' work.

                                                                                                          • création d'une base de données

                                                                                                            base de donnee d'un lycée

                                                                                                          • User Session variables to recall after form submit & redirect to menu

                                                                                                            Hey, Forgive me if this is a simple answer I have overlooked. I have built a big onboarding process for my SAAS platform which is built and managed by an external Dev team. I am hoping to embed my new creator app on the SAAS platform. I have a menu page

                                                                                                          • Zoho Writer Merge Template with data from Zoho Analytics Views

                                                                                                            Hello, Is there any way to pull information from Zoho Analytics and put it into a Merge Template? I am trying to create a bulk export of one report that filters on a field to create a single document for each of the filter fields.

                                                                                                          • Having to enter bill before stock shows as available.

                                                                                                            Hi, Am I right in thinking you must create a bill from the purchase order receipt before the goods are available for shipping?

                                                                                                          • Agent Availability Report

                                                                                                            From data to decisions: A deep dive into ticketing system reports Businesses need to track when their support agents check in and check out from work. This report, titled Agent Availability, is one of the static reports that helps managers track the number

                                                                                                          • Next Page