Full Hebrew Language Support for Client-Side Zoho Assist Interface
Dear Zoho Assist Team, We would like to request an enhancement to Zoho Assist's client-side interface to support full Hebrew language customization, including all popups, notifications, and session-related messages. Current Limitation The Join page allowsWindows Desktop App - request to add minimization/startup options
Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menuscréation d'une base de données
base de donnee d'un lycéeInclude Audio in Zoho Assist Session Recordings
Hello Zoho Assist Team, We hope you're doing well. We’d like to formally submit a feature request regarding session recordings in Zoho Assist. 🎯 Current Limitation When conducting a Zoho Assist session that includes voice and/or video chatting, the recordingSolution for connections to HDR desktops looking overexposed in Zoho Assist
I have been having issues when connecting to HDR desktops (my monitors are also using HDR) from Zoho Assist and I managed to find a solution. Zoho support told me to turn off HDR but that was not an option in our current workflow. The issue was that theRecording Control - start/stop functionality + local saving
We are currently exploring Zoho Assist as an alternative to our current unattended access software. One feature that would allow us to look at the professional version of Assist vs standard is the recording feature. However, there are a couple of optionsUnattended Sessions - Groups and Access
I would like to see Groups to organize Unattended Computers (what is currently labeled "My Computers") and a way to restrict access to individual users to specific groups.Enable Email Reply to Clients from Session End Window in Zoho Assist
Dear Zoho Assist Team, We would like to request an enhancement to the Zoho Assist – Zoho Desk integration that allows agents to send a direct email reply to the client when ending a remote session. Current Limitation Currently, after completing a ZohoStorage Limit Alert Notification for Zoho Assist
Dear Zoho Assist Team, We would like to request a new feature that provides automated alerts when our recording storage is nearing its limit. Current Limitation Currently, Zoho Assist only displays a notification within the console when storage is approachingAutomatic Transfer of Zoho Assist Session Recordings to External Storage
Dear Zoho Assist Team, We appreciate the session recording feature in Zoho Assist, which automatically saves recordings to the cloud once a session ends. However, we would like an automated way to transfer these recordings to external storage, such asFull Email Whitelabeling for Zoho Assist Emails
Dear Zoho Assist Team, We appreciate the ability to customize Zoho Assist emails, including adding our own content to the email body. However, we have encountered a limitation that prevents full white-labeling of these emails. Currently, while we canCapture hotkeys inside the remote session and allow file exchange via clipboard
Hi guys, assist is a really good app, and to become great it would be nice to have some features other vendors have in place and we take them for granted. For example, ScreenConnect, TeamViewer and others allow you to send hotkeys via the remote connection,How to grow My domain hosting company?
HLW Dear I'm a new business owner of domain hosting business. My website name Ryzenwebhost and url is : https://ryzenwebhost.com/ Now please give me some idea for growing this business properly. Thanks khyrulTie Zoho Assist unattended client to Zoho Desk contact
The Zoho Assist integration with Zoho Desk is pretty neat. However, for us, we make use of unattended installations far more than ad-hoc support requests. If it were possible to link an 'Unattended Access' machine to a contact in Zoho desk, that would mean we could launch straight in to their machine from the ticket without having to send an invite to the user to run software that is already installed on their machine. Is this something that is on the roadmap?Return the client file msi/exe download path in the Zoho Assist API response
We support unattended kiosks that have internet access and a web management interface, but no remote screen sharing software installed. We do not need an always on unattended access client installed. Instead we want to be able to initiate a remote sessionZoho Assist User Guide in PDF File
User Guide in PDF File Will support please provide me with a user-guide in pdf format so that I may download and search it in a reasonable manner of time and mark it up to use as a reference?Zoho Assist session recording
It would be nice to have possibility to exclude some computers or users from unattended session recording.Add service queue timeout setting
The queue service automatically expires after waiting for more than one hour. We need to set the expiration time to be longer, because we have customer service across time zones. Can this setting be increased?Branded End-user Experience
It would be great to be able to add our branding to the end-user application that is seen in the bottom right of the window during a session, as well as the executable's icon. Currently it's Zoho branded!HTML Email Templates
We would like to send branded HTML emails from Zoho Assist which match our company branding and other email templates in the business. At the moment we can only send basic text email templates when scheduling sessions etc. Because of this we are oftenQuick Reference Guide on join.zoho.com
Joining a remote session can be difficult for the people who need it the most. Please add a quick reference guide and better documentation that my Grandma can read on the join.zoho.com site. It's not uncommon to spend 10minutes or longer in a sessionConnect Remotely - Save Time and Money with Zoho Assist
Our world has already become a lot more virtual than we realize consciously. It moves quicker than ever with amazing capabilities. It doesn’t matter if the work scope is personal and professional, the world has become accustomed to the speed with so manyOverview for unattended access
Hello, we have hundreds of clients in dozens of groups. When starting the overview of unattended access, you get a) the clients of your default group or b) all clients The most needed and most sense besides favorites would be c) all groups (not all clientsCan you just release an MSI please
The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank youSend username/password to unattended computer
There are no current option to copy paste credentials to remote computer with HTML 5 technician console, and with activeX console there is options to send keystrokes but it doesn't work When connected to unattended computer if it's locked or logged off and asking for credentials We would like if there could be on the left side of menu in HTML5 console , just like there is send ctrl+alt+del, option to send username and passwords with 2 boxes where you can copy paste credentials and then send themRun As Service Option
Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups orHTML5 Windows Hotkey Not Possible
Hi All HTML5 mode doesn't give the local user the capability of using Windows hotkey (eg) Windows +D for Desktop, alt+tab for Task Switcher on the remote machine if i select the keystroke it only enables the local machine on Windows OS, this is extremelyUnattended Remote Access Suggestions
Hi, we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases. 1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access. While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they wereCan we have "Email this transcript" feature in a remote support session?
Can we have "Email this transcript" feature in a remote support session? When we invite a user by email for a remote support session, we type many things then. If we can email the chat transcript to the user mailbox directly, it will be great.Various Things
Hi. Firstly, I like Zoho Assist. I have a couple of things that will make it better for me and certainty will make your product better and others to use. Changing color scheme for banner per department. I have more than two departments now. As intended,Computer description for unatended client on user side
Can you please add computer description or some identification that is shown on user side for unatended instalation. So that user can say , this is computer named "something", that would prevent any confusion if computer is accidentally named wrongFile Transfer Dialog
Hi, Just an Idea or recommendation that will make Assist more easy to work with. When sending a file this dialog appears on the screen: If we need to change the location where the file is going to be copy and press 'Change Location" we get a dialog for that but behind this first dialog: We then need to move the file transfer dialog to be able to select the location. It would be less annoying and very nice that the File Location dialog appears on top and not behind the first dialog. I hope you canFull File Browser Functionality
Right now users can select a specific file to transfer across. It works fine for single files. For more complex tasks it would be extremely helpful to have a view that showed a full file browser of both the local machine and remote machine side by side and let you browse and select files & folder to copy across. This is the one feature that keeps us from moving fully from Logmein Rescue for unattended access, and we hope this feature it's coming.Assist - ActiveX Window
It would be nice to see the name of the connect device somewhere. Currently, the only place to see the name is in the taskbar when hovering over the assist application. It would also be nice to have to option to have the Assist window resize to the remote screen resolution or to be full (which is the current behavior) Even though there is an option to keep the toolbar always visible, there is no way to hide it. It's always visible regardless of the setting.Allow file transfer window column sorting
It would be nice to be able to sort in the file list window. I wanted to sort by modification date and was surprised that you can't sort by any of the columns.Can we add a meaningful note or name (like devices) to a temporary remote session that is visible in top left screen? You currently have this function for unattended access screen.
Like to use a custom entry like "Devices" in unattended access. Temporary sessions do not have custom or remote session screen just has number - would like to be able to name it something meaningful when we have multiple screen open and need to know who we are talking to.Device search
1. When searching devices , it would be nice if it would also show results with all devices from group with that name. To clarify, if we type Zoho in search devices, and there is group named Zoho with devices that don't have Zoho in their name they don't show in search results now. We understand there is group search, but it would be more simple with just one search. 2. And in search results if you could add column with group name, so when searching for example name like server it showUnattended Support
I know I have seen other articles on this forum about Unattended Support licenses, and I just wanted to hit on that and a couple of other points. I would love to use Zoho Assist as my primary way of doing remote support for my customers, but i believe the product is still in an infant stages. Currently I am using Connectwise Control, which for 54$ monthly (which is what I pay) I get unlimited unattended access licenses, which is a big plus for me. Granted, i am only using 49 unattended support installs,Unattended Installer with msi Extension for Group Policy Mass Installation
When the unattended installer has an MSI extension, it can be rolled out with native Group Policy in a domain. The EXE version cannot be (that I am aware of).Be able to add On Demand Remote sessions to unattended access
While I am pushing this out company wide, being able to add a computer I connected in to via On Demand Remote would be helpful for PC's out in the field.Next Page
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Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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