Desk API List all contacts returns less fields than contact find
Hi, I've noticed a problem with using GET /api/v1/contacts method. It does not return many important fields, like custom fields, address fields or social url fields - comparing to GET /api/v1/contacts/{contact_id}. For now the only solution what I see is to fetch contacts ids from the list response and then to do to single contacts fetch. This is very unefficient way (specially that users have rate limit on their accounts). Is there an option to request improvements to the list method (to returnHow to get OAuth Authentication for third party apps using Zoho Desk Extension
Hi, I am trying to connect third party app via Oauth Authentication using Zoho Desk Extension. I want to sing up to get the access token from that app. Please help me to make redirect from zoho desk extension and get the access key and store in zoho desk.Associate accounts/contacts with a product
Hi, I am trying to associate accounts/contacts with a product using an API call but receive the following error if I pass more than 10 ids. The data is invalid due to validation restrictions. [{"fieldName":"/ids","errorType":"invalid","errorMessage":""}] Is there a restriction on how many ids can you pass in one call? API : https://desk.zoho.com/DeskAPIDocument#Products#Products_AssociateaccountswithaproductGet attach file of a thread
Hello Zoho Team, I'm having a problem with attach file of a thread. By api get thread detail https://desk.zoho.com/DeskAPIDocument#Threads#Threads_Getathread I've got link to attachment file but when this link is not accessible. Just got a message "Internal Server Error" This is attach link from API result https://desk.zoho.com/api/v1/tickets/<ticketid>/threads/<threadId>/attachments/362144000001509001/content Tried find in the document but have no result. Please help me check this problem. ThanksUnable to run Zoho Desk in Dev Mode | Telephony bar is not coming Even after uploading a private app
I am unable to run Dev Mode using command runDevMode() in zoho desk. And on opening the connection Page i.e., https://zapps.zoho.com/zapps#apps/dreconnectors?service=desk It redirects to the login Page. And on Providing login credentials it takes to the https://zapps.zoho.in/zapps#apps instead of the connection page.Zoho API returns incorrect data
The zoho Webhook for time entry add returns a string with value "null" as json instead of just null [{"payload":{"secondsSpent":"0","parent":{"associatedTicketId":"null","subject":"rehalose for Europe","id":"321","type":"TASKS"},"customFields":{},"departmentId":"321","minutesSpent":"0","description":"To","hoursSpent":"8","ownerId":"321","isBillable":false,"mode":"MANUAL","isTrashed":false,"createdBy":"123","createdTime":"2019-12-05T04:39:53.000Z","invoiceId":null,"id":"123","totalCost":"0.0"},"eventTime":"213","eventType":"TimeEntry_Add","orgId":"232"}]API for searching list of knowledge base articles
We want to build a HELP Search button in our solution that would list all the relevant KB Articles in Zoho Knowledge Base. We want the search and the list of articles to stay on our solution in order for the user not to have to leave our application before going to see the article. Is there a Rest API or the like that would enable us to post a Search string and return list of relevant Articles that match the search?Zoho Support - Integrate with Harvest?
Any chance zoho support will integrate with Harvest at some point in the future? It would make our lives so much easier if we could convert a Zoho request into a Harvest project. Thanks! http://www.getharvest.com/add-ons/?utm_source=harvestapp&utm_medium=welcomeBatch ticket update
Hello, I need to update a large number of tickets of every user of my zoho deks platform. For this task I wrote a console app scheduled in windows server (without user interaction) that read my work report in the business manager software and for every closed work I will update the relative ticket. I used AuthToken for login but when I tried to read organizations and tickets the api send me unauthorized result. I think I can't use the OAuth2.0 because I need an auth ticket without expiration (notE105 - Request Delayed
Hi, When redirecting for a "signin" operation, we are getting the following error: {"result":"failure","cause":"E105 - Request Delayed"} What does this mean? ThanksBreaking Change Related to Time Entry APIs and Webhooks
Dear Zoho Desk API users, This is a heads-up about a breaking change coming up soon. This change impacts the responses to time entry APIs and webhooks. Read on for more details. Currently, time entry APIs/webhooks related to contacts, accounts, agents, calls, tasks, and events return the string value "null" for the associatedTicketId key, if there are no tickets associated with them. We have planned to change the string value "null" to just null, to denote that there are no tickets associated.Final reminder about removing organizationName key
Dear Zoho Desk users, This is the final reminder about permanently removing the organizationName key and stop supporting it in our APIs. About a month ago, we announced that the responses to the Get organization and List organizations APIs and the input payload for the Create/Update organization APIs would not include the organizationName key. The key will be replaced with the portalName key in these cases. The organizationName key has been deprecated already, and it will be removed entirely onCustom fields returns empty in Create Ticket API
Am sending custom fields like below in create ticket API but am getting empty response. Is there any error in my request? Request: "category": "general", "cf": { "cf_storeid": "1001", "cf_storename": "Test" }, "status": "Open" Response: "cf": {},getting a ticket
Hi i'm trying to get a ticket from zoho but through api ''https://desk.zoho.com/api/v1/tickets/450046000000205000?include=contacts,products,assignee,departments,teambut" but the remote server return 404 error can you help outI had issue with getting PhotoURL from Agent by API
Hi, I got broken image from Agent PhotoURL like this : Is there any way to solve this? Regards, MahdiUsing zoho desk oauth API without user consent form ?
Hello, Is it possible to authenticate with oauth API without getting a user content form ? I am trying to embed a ticket form creation on my site, using the oauth to get access token, but I don't want to get bored with the user content form (Because using ticket creation api is already consented in this site).. Regards.Duplicate replies in Tickets from EMAIL channel
Hi, I had issue with duplicate replies in Tickets from EMAIL channel by calling this API : https://desk.zoho.com/api/v1/tickets/{ticketId}/sendReply With this payload : { "channel" : "EMAIL", "to" : "support@my.zohodesk.com", "fromEmailAddress" : "mobile-app@my.zohodesk.com", "contentType" : "plainText", "content" : "Hello", "isForward" : "true" } Then it shows duplicate replies in the tickets : Duplicate Tickets repliesIs it caused by multiple support email address? Here are my emailCreating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.[ASAP Mobile SDK - Android] Community is disabled for your portal
Hi, I got this message when I'm trying to startCommunity from Zoho Desk Instance. I just followed this guide : https://www.zoho.com/desk/developers/asap/mobile-sdk/android/displaying-help-components.html and found that there's configuration for Community from this : https://www.zoho.com/desk/developers/asap/mobile-sdk/android/community.html Did I missed something? Thanks! MahdiPermanently Removing the organizationName Key
If you are someone who extensively uses Zoho Desk APIs, you would have already known that the organizationName key has been deprecated. We have mentioned this piece of information in the documentation of our organization-related APIs. This is to let you know that we will be removing this key permanently and stop supporting it in our APIs. Going forward, the responses to the Get organization and List organizations APIs and the input payload for the Create/Update organization APIs will not includeZoho Support GetRecords API filtering
I'm using the Zoho Support API GetRecords method to return tasks. Is there a way to filter the results on one or more specific fields to limit what data I return? Can I filter on custom fields too? Also, if I query the tasks, is there a way to get the parent request for that task? Perhaps I could get the request CASEID returned in the tasks GetRecords and the follow that with a request GetRecords with a filter on the CASEID? Of course this assumes I can filter GetRecords queries on a specificEnsuring Transparency of Agent Costs
At Zoho Desk, we believe that some data points must be accessible for all users (except light agents). One such data point is agent cost per hour. Right now, this value is presented through the agentCostPerHour key in time entry APIs. You can restrict which types of users can view or not view this value, using profile-based field permissions (Read & Write, Read Only, and Don't Show). Going forward, the Don't Show option will be disabled for this key and only the other two options will be applicable.Call Zoho API via API
Hi, Is it possible create ticket via api without oauthToken? I tried call Zoho API from my back-end with authorizationToken generated in https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoSupport/supportapi,ZohoSearch/SearchAPI. and allways I get "errorCode":"UNAUTHORIZED","message":"You are not authenticated to perfom this operation." RegardsZoho Desk Debug
When we get an error message in zoho desk , it shows the error text but we dont know what's the line number, can you please add that feature? That will make our debugging easier. ThanksDeprecating a Key from Responses of Time Entry APIs
This is to inform you that we are deprecating a key from the responses presented for time entry APIs. This change relates to the way agent names are returned. Now, the details... The owner object in responses to time entry APIs returns the name of the agent and URL of the agent's profile picture. These data points are presented through the name and photoURL key respectively. The name key returns both the first name and the last name of the agent together. However, in APIs pertaining to other ZohoEnabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?Zoho Desk Search Endpoint
Hi, we are using https://desk.zoho.com/api/v1/search endpoint and we are struggling to understand the behaviour from the documentation. How would we perform a search for all resources with a particularly property value. For example to search all resources where ownerId=123345678 ? At the moment it looks like whatever is in `searchStr` param, will be matched across all properties of a resource. ThanksGetting 302 response on trying to get authorization grant
Hi! I am experimenting with the Zoho Desk OAuth2 API but when trying to get an authorization grant via curl, I am getting a 302 response which seems to indicate the api endpoint having been moved to somewhere else. What am I doing wrong? curl -i https://accounts.zoho.com/oauth/v2/auth?response_type=code&client_id=<insert id>&scope=Desk.tickets.READ,Desk.basic.READ&redirect_uri=<insert redirect uri>&state=-5466400890088961855 Of course I have removed the client id and redirect uri in the exampleChanging domain and Remote Authentication
If I were to change the domain url for a Zoho Desk account setup with remote Authentication, would I need have zoho install the ssl certificate, and recreate a new Authentication Key, or can the Key be used for the new site? ...also if I need to have you generate a new Authentication Key, will the current Key be valid, while we wait to receive and implement the new Key for the new Domain?Integration with Zoho BugTracker and JIRA
Hi. Is it possible to integrate Desk with both, JIRA and Zoho BugTracker? We need JIRA integration to add issues related to tickets to our development department (they work on JIRA mainly) but from the other hand we would like to use integration with BugTracker for other departements (they work on Zoho Projects and Sprints): Is that somethingHow can I deleted a user using Remote Authentication API Key?
Hi, I am singing up users to zoho with Remote Authentication API Key. Can I remove user from Support Portal using this key? And is there any guideline/documentation out there for that? ThanksReplying through email by client in Zoho API
Hello, I'm working on integration with Zoho Desk API. What we want is that customer creates a ticket in our portal, we can reply to that ticket in Zoho, and then customer can reply to this in our portal. How can we make customer email reply through API? Kind RegardsZoho desk Rest API
I want to consume zoho desk ticket API,but i'm getting error as unauthorized person (401 http error code). I am setting params orgid and access token still i could not able to figure it out.Pipedrive integration
Hello, Our customer success team control the workflow and our customer base with pipedrive. I would like to know if there is a way to integrate the actions within Zohodesk with the activities in Pipedrive. Mostly the decision factor surrounds the need that we have in creating a task with zohodesk so this would generate a trigger to the Pipedrive API to copy this to an activity there. What are the possibilities? Thanks in advance!Oauth flow
When I start the OAuth flow - if I state that I want scope Desk.basic.READ then description in the authorization page says: Write basic desk data such as organizations,agents,departments,roles,profiles,licence It should be Read and not Write. Says the same thing when I change the scope to Desk.basic.WRITE... You can see in the attached screenshot the relevant part of the URL and the marked line in the authorization text. Am I missing something?Treeview embedded in widget on Help Desk Home Page
Note: Zoho agents, please leave this discussion so I can hear from your users only. I already have a ticket open trying to find a solution for this, but it is taking too long for Zoho to find me a solution. Would like to ask Zoho Desk users only. I'd like to hear from other users of Zoho Desk, how you have setup your Home Page to create better navigation on your support process. I'd like to include a navigation treeview directly in my custom content on the home page, however Zoho support tells meRemote Authentication Issues
Hi. I am trying to set up remote authentication, by following this guide https://help.zoho.com/portal/kb/articles/setting-up-remote-authentication. However when I fill in the details on the setup page (Remote Login URL, Remote Logout URL, etc), I always get the feedback that I need to logout, and just after there is a popup telling me that URLs and IPs are invalid. Then I logout, and try to login using my mapped domain, I get a 'Not Found'. When logging in using the 'safe url' (https://support.zoho.com/support/<myportalname>/RLConfig.do?actionName=showRL),Webhook for Time Entry Add/Update/Delete
Hi, Is it possible, or on the road map for Time Entry events to be reported from the Webhooks functionality in the API? There doesn't appear to be anything in the Webhook documentation about Time Entries. We are trying to achieve a "live" copy of the ticket data for reporting/analysis with our other systems. We can get most of the information with the exception of Time Entries, however this is the most important part of information that we need for analysis. Thanks,Getting ticket attachments
Hello, How to download ticket attachment? I'm using List ticket attachments to get every attachment, and response "href" has URL that shows Internal Server Error https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments Can you advise? Kind regardsCan Zoho Support API retrieve data from my Custom Fields?
I have one custom field that I would like to read from the API but I don't know if/how I can do that. Any help?Next Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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OAUTH2 isn't working with Power Automate and N8N (Zoho Desk)
Hello, I am trying to set up an OAuth2 connection to the Zoho Desk API, but the authentication flow fails immediately. I am experiencing this issue in two separate platforms: Microsoft Power Automate (using a Custom Connector) and n8n. Instead of beingUploading Files from uploads api
I tried uploading the image from the API call but its giving me unauthorized error even i have given valid token in header. After uploading i need that id to pass in create ticket api uploads but its not uploading that file. Please help me out in th[SOLVED] Getting 401 when trying to download ticket attachment via API
I'm able to use the API just fine to access ticket content. But I cannot download ticket attachment, keep getting 401 Client Error. Example: https://desk.zoho.com.au/api/v1/tickets/{ticket_id}/attachments/{attachment_id}/content?orgId={org_id} For headers,
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