Community Digest - March 2020

Community Digest - March 2020


Announcements:


Check out the new, revamped record details page in Zoho CRM that's easier on the eyes

Custom Buttons now available in the List View - Utility Menu. Learn more.

Field limits are revised for the enterprise edition.

Effective contact management with extension pointers that allows you to fetch contacts from Google into Zoho CRM.

Lead conversion mapping now in Sandbox with the ability to attach files from Zoho WorkDrive. 

More than 900 extensions in the Zoho Marketplace to enrich your experience with Zoho products. Check out what's new on Zoho Marketplace for Zoho CRM in February 2020.

Kaizen:

Kaizen #20 - Node JS SDK

Kaizen #21 - Functions in Zoho CRM


Kaizen #23 - Widgets

Kaizen #24 - CORS and the JS SDK

App Spotlight:

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all the apps. 







Useful Discussions:

Wondering how to filter by groups and roles for the owner field in Zoho CRM analytics and in workflows? Follow this discussion.

Check out this topic to know how to accomplish different calls at one go.

A round of applause to Micheal, one of the Zoho enthusiasts, who shared a workaround to get Zoho CRM to trigger Microsoft 365 Power Automate.



Check out Our MVP champ, Michael Trow detailed answer on to link a contact with a product.


Want to find all the deals that have more than one contact associated with the deal? Follow the discussion.

Check out the formula code for calculating age from date of birth.


Curious to know API Bulk read and write?


Trying to duplicate a lead with the same information with the rest of the fields being the same.


Our MVP, Michael Trow who shared a comprehensive answer on best practices for measuring Product Demonstration efficiency.


Scaling Sales:

Scaling sales is a community of sales leaders, executives, and rookies who will be your drivers for growth by sharing best practices to enhance your business functionalities. Hop over to the latest post in this series on ways to scale your sales.



How - To:

How - To is a new community learning series that focuses on sharing simplified processes to execute vital CRM processes effectively and provides step-by-step instructions on how to do it!


Word of the Day:

Introducing our new addition to community learning series - Word of the Day. This series is a fun way to help you understand the major features and jargons in CRM. Follow the Word of the Day series have a better grasp of CRM terminology easy peasy.








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                                                              • Zoho CRM Community Digest - February 2026 | Part 2

                                                                In this edition, we’re highlighting a few more product enhancements, along with some helpful community discussions that explore everyday CRM scenarios from automating reminders and managing lead outreach to making the most of APIs and client scripts.
                                                              • How to reach the official Zoho Support channels and avoid fake ones.

                                                                Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers
                                                              • Function #35: Close all tasks associated with a lead and create a new task.

                                                                Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just
                                                              • Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

                                                                <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,
                                                              • Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

                                                                Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical


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                                                                                                                • Recent Topics

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                                                                                                                  Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
                                                                                                                • Zoho CRM Community Digest - February 2026 | Part 2

                                                                                                                  In this edition, we’re highlighting a few more product enhancements, along with some helpful community discussions that explore everyday CRM scenarios from automating reminders and managing lead outreach to making the most of APIs and client scripts.
                                                                                                                • Dont want to list inactive items.

                                                                                                                  If an item is made inactive, there is no point in showing it in the item list. Please provide an option to hide all inactive items in 'Preferences'. 
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                                                                                                                  Hi everyone! I'd like to trigger a Client Script when a user modifies a field - any field - from the Account Details page, how can I do this? I don't want to trigger it on a specific field, but on all of them. Thanks in advance!
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                                                                                                                  Hello Zoho Sheet users, We're delighted to share the latest news about a major update to charts in Zoho Sheet! The new version supports dynamic data ranges, granular styling options, faster loading, and other interesting enhancements that allow you to
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                                                                                                                  I have cancelled my Zoho Books subscription and would like to request a full refund for the subscription. Kindly process the refund at your earliest convenience.
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                                                                                                                  goodmorning i want to pay for my monthly package but your app is sayinng i have insufficient funds yet i loaded money on my account yesterday though in our currency of ugx
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                                                                                                                  Hello, where can I set my tax to be inclusive or exclusive for invoices in Zoho Books? There used to be a button for me to do that right above the products table. Can someone help me please? Thank you!
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                                                                                                                  My company just migrated to Books this year. We have 5+ years financial data and need to generate a monthly P&L for 2019 and a monthly P&L YTD for 2020. The latter is easy, but I'm VERY surprised to learn that default reports in Zoho Books cannot create
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                                                                                                                  Hi Team, Since last few days, I'm facing issues in getting updated reports. For eg: right after making an expense entry or even posting a journal, it is taking longer then expected for the updated reports. Refer below: "You are viewing the report that
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                                                                                                                  We don't want to use this app... How can we disable it?
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                                                                                                                  Hi everyone, I’m looking for a way to restore the Tasks component dropdown list on the Zoho CRM Home Page. Since the recent update to the Task area in my Home Page Classic View, the dropdown options (e.g., My Next 7 Days + Overdue) are too restrictive
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                                                                                                                  Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?
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                                                                                                                  Integrating Zoho Books with the e-Way Bill portal helps automate your logistics and compliance process. Follow the steps below to set it up easily: 🚀 How to Connect Zoho Books with e-Way Bill Portal (Step-by-Step Guide) Integrating Zoho Books with the
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                                                                                                                  Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have
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                                                                                                                  Hi, While testing in Zoho Inventory, I noticed that a sales order can be created with a quantity exceeding the available stock in the selected warehouse. In my case: Available stock: 5 units Ordered quantity: 6 units Despite this: I was able to convert
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                                                                                                                  Hi everyone, I’m trying to automate the following process in Zoho CRM and would appreciate some guidance. Process: When a Deal moves to a specific stage, CRM triggers an automation. CRM sends a contract template to an internal team member so they can
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