Zoho CRM Community Digest - August 2024

Zoho CRM Community Digest - August 2024



Hello Everyone,

This month, we've got a host of exciting updates to Zoho CRM, including early access to CRM for Everyone, the Beta release of ZDK CLI, the new Zoho CRM V7 API featuring advanced capabilities, and the ability to convert dashboards into presentations with just a few clicks, along with additional enhancements. But that's not all–we've also curated interesting discussions and insightful solutions from the Zoho CRM community.

So, settle in, and dive into this month's digest!

Early Access:

Zoho CRM for Everyone!

Introducing "Zoho CRM for Everyone, a powerful solution that connects various business divisions in your organization, including sales, marketing, legal, and more, in one central hub. Say goodbye to fragmented processes and miscommunication! With features like Teamspaces, Team Modules, and Requests, your processes will be smoother than ever. Check out this post for more details, including use cases, and secure your early access today!

Product Updates:

ZDK CLI(Beta) for Efficient Metadata Management:

Introducing ZDK CLI (Beta)! Our new ZDK CLI offers a comprehensive suite of tools for efficient metadata management. It enables developers to create, modify, and delete metadata using commands, including profiles, roles, modules, fields, and layouts. The tool also facilitates widget management and integrates with popular version control systems like Git, Mercurial, etc. This empowers developers to track changes and customize Zoho CRM to meet specific organisational needs with ease. Check out this post for sample ZDK CLI commands and more details about this release.

Zoho CRM V7 APIs:

We periodically release new versions of Zoho CRM APIs to enhance developer capabilities. The V7 APIs have just been launched, introducing some exciting new features. Key updates include an API to clone records with the flexibility to modify or add field values, the ability to export audit logs, and AI-powered data enrichment. Additionally, the new Cadences API enables automated follow-ups, offering options to enroll or unenroll records in a cadence. Check out this post for the full scoop!

Updated Pricing for Portal User Licenses!

Zoho CRM has just revised its pricing for portal user licenses. This change ensures that as your portal user base grows, per-user costs decrease, making it easier and more cost-effective to scale. Plus, you can invite our roadmap for portals will provide greater control over your resources, allowing you to invite 1,000 portal users for free across all five portal user types! To top it off, they can now access blueprints and kiosks. Check out the post to learn more.

Zoho CRM Expands API Credit Limits:

Zoho CRM has increased the maximum API credit limits for its Professional, Enterprise, and Zoho One editions. With the expanded limits, you can handle more API calls and avoid disruptions in business operations. Take a look at this post for more details!

Zoho CRM Dashboards to Presentations: Two Clicks Away!

If you regularly pull data from Zoho CRM dashboards to create slide decks, you’re in for a treat with this update! You can now turn your dashboards into polished presentations with just a few clicks. No more copying and pasting data – your dashboards are ready for the spotlight. Check out the announcement for all the exciting details, including how you can edit the deck created in Zoho CRM using Zoho Show and have it sync back seamlessly.

Zoho CRM Sandboxes: Now with Services and Appointments!

Previously limited to only core CRM modules, Sandboxes now offers a safe testing space for the Services and Appointments modules as well. You can tryout different preferences within these modules to see how they'll function in your specific setup before going live. To learn more about these exciting updates, be sure to read the full announcement post!

Deprecation of a few capabilities within Zoho CRM Feeds:

We have deprecated the following capabilities in Zoho CRM Feeds: viewing inactive or dormant records, viewing records you follow, and the auto-follow functionality for records. We understand that this may affect your experience. Check out this post for potential workarounds to help you mitigate the impact of these changes and to learn more about the limited access for existing users.

Zoho CRM Workflow Enhancements!

You can now modify scheduled times for existing actions, ensuring all actions align with your updated workflow. Leverage Date formula fields to trigger workflows based on specific date calculations. Additionally, the limits for creating records via automation have been adjusted to accommodate different use cases while preventing infinite loops caused by workflows triggering each other. Learn more by checking out this post.

Useful Discussions:

Track Individual Targets with Multi-Bar Target Meter:

@Oliverma Marshall was creating a shared sales dashboard and wanted to include individual target tracking for each team member. Check out @Pheranda's comment in this post on how to utilize the multi-bar target meter component, where each bar can represent a different team member's targets.

Tagging a group of people in Zoho CRM.

@Jean Lecompte wanted to notify a group of colleagues within Zoho CRM about a specific record. @Pheranda suggested using workflow rules for notes, while @Kevin offered another option: user groups. For teams already within the system, creating a user group allows you to tag the entire group within the CRM. Take a look at this post for more details and find the best solution for your needs.

Functions:

Creating a Single Quote to Multiple Sales Orders:

@Shreyash Patel wanted to know if it's possible to create multiple sales orders from a single quote in Zoho CRM. Check out the code provided by @Ishwarya SG in this post.

Automating Meeting Invites with Deluge:

@MOJI wanted to automate the process of sending Zoho CRM meeting invitations via API and capture responses such as “Accepted,” “Declined,” and “Maybe” in the CRM. Check out the sample code posted by @Sunderjan in this post.

Setting Reminders in Meetings with Deluge:

@Sam wanted to create a Deluge function that sets reminders for participants in Zoho CRM Meetings. Check out @Sunderjan's code snippet to solve this here.

Converting Date to DateTime for Meetings:

@WM Yeo encountered an error when trying to convert a Date field value to DateTime for creating a Meeting record in Zoho CRM. Check out the code shared by @Cloud Bound to achieve this requirement here.

Dev's Corner:

Editing Lead Status Within Blueprints:

@Pablo Silva Osorio wanted to change the lead status of a record in Blueprint using Zoho CRM APIs! He managed to solve it using Functions and shared the code for the benefit of the community. The solution involves retrieving the available transitions for a specific lead and then updating the status using the chosen transition ID. Check out the comments section in this post for the code snippet shared by Pablo.

Searching Records with Variables:

@WM Yeo wanted to search for Task records in Zoho CRM that match a value stored as a variable in Deluge script. @Arthur provided the required solution that worked for them. Check out this post for the solution.

Fetching the deal owner name after lead conversion:

@Admin CRM DM Blueray wanted to retrieve the deal owner name for converted lead records using the Zoho CRM REST API and needed guidance on which field to access. @Sunderjan offered an approach using the Zoho CRM Composite API. Check out this post for the sample code and further details.

Setting Task Reminders Based on Due Date:

@WM Yeo wanted to create tasks and trigger automatic email reminders on the due date. @Hugh Marshall provided the initial working code snippet, which was effective. However, @WM Yeo later sought reminders to be triggered via both email and pop-up. @Subhash Kumar posted an update to achieve this. Take a look at the solutions in this post.

Kaizen:

(Kaizen #149) Using GraphQL APIs to fetch data in a consolidated way

Explore how to use GraphQL APIs to efficiently retrieve data from Zoho CRM. GraphQL provides a powerful and flexible method for fetching data from multiple modules in a single request, significantly reducing the number of API calls compared to traditional REST APIs. Learn more in this post.

(Kaizen #150) Track and Monitor Activities in Zoho CRM using the Export Audit Log API

Dive into Zoho CRM's Export Audit Log API, a valuable tool for monitoring user activities within your CRM. Learn how to use this API to back up and track historical actions, monitor actions performed on modules (like Leads), and actions by particular users within a defined timeframe. Gain insights into user activity and explore practical use cases in this post.

(Kaizen #151) Leveraging ZDK CLI with VCS to reuse components across different Zoho CRM orgs

Explore how to leverage ZDK CLI (Zoho Development Kit Command-Line Interface) with a Version Control System (VCS) to efficiently reuse components across multiple Zoho CRM organisations. Check out this post for more insights!

(Kaizen #152) Client Script Support for the new Canvas Record Forms

Learn more about the Client Script Events available for Canvas Record Forms in detail. By dynamically controlling form elements, you can create a more intuitive and engaging CRM experience. Learn how to use Client Scripts to trigger actions like scrolling to specific sections, displaying messages, or opening popups based on user interactions (clicks, selections, etc.). Check out this post for comprehensive use cases and sample Client Script codes.

Thank you for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be featured in next month's digest. Have a wonderful month ahead!

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts





                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Power of Automation :: Smart Ticket Management Between Zoho Desk and Projects

                                                                                                              Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate
                                                                                                            • Getting an error Address not found Your message wasn't delivered

                                                                                                              Hey, I'm trying to configure zoho mail for my website https://businessentity.org/ The email is meredith.karter@businessentity.org I'm able to successfully send the mails but when someone sends an email to above mail, this error shoots up: Address not
                                                                                                            • BUG - Google Business Buttons - Add a button to GBP Post

                                                                                                              I am experiencing an issue with the "Add a button" feature when creating posts for my Google Business Profile (GBP) through Zoho Social. When I schedule or publish a GBP post and include a call-to-action button with a specific URL, the post itself publishes
                                                                                                            • Do you have software like Windows software?

                                                                                                              We want swadeshi software
                                                                                                            • ZOHO Mail App Not working

                                                                                                              There seems to be an issue with Zoho Mail App today. It is not connecting to server, internet is working fine, tried uninstalling app and reinstalling, loading circle keeps spinning round. Is there an update on the way?
                                                                                                            • Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal

                                                                                                              Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these
                                                                                                            • Trying to export a report to Excel via a deluge script

                                                                                                              I have this code from other posts but it gives me an error of improper statement, due to missing ; at end of line or incomplete expression. Tried lots of variations to no avail. openUrl(https://creatorapp.zoho.com/<username>/<app name>/XLSX/#Report:<reportname>,"same
                                                                                                            • Cannot connect mail accounts to Thunderbird

                                                                                                              Hi Support - I'm attempting to add my mail accounts to Thunderbird but I'm getting an unable to login to server error. I tried to use the password associated with my account I received the unable to login error. So I went into Zoho Accounts and generate
                                                                                                            • Need help to create a attach file api

                                                                                                              https://www.zoho.com/crm/developer/docs/api/v8/upload-attachment.html Please help me to create it... It's not working for while. Do you have some example?
                                                                                                            • Export view via deluge.

                                                                                                              Hi, Is it possible to export a view (as a spreadsheet) via deluge? I would like to be able to export a view as a spreadsheet when a user clicks a button. Thanks     
                                                                                                            • Zoho Inventory's latest shipping integration updates at a glance.

                                                                                                              Hello Users, We would like to share some important news about our latest improvements in the Shipping integration capabilities of Zoho Inventory that we achieved in 2024 with some of our major integration partners in key editions across APAC, North America,
                                                                                                            • Possible to generate/download Quote PDF using REST API?

                                                                                                              See title. Is there any way after a quote has been created to export to a PDF using a specified template and then download it? Seems like something that should be doable. Is this not supported in the API v2.0?
                                                                                                            • Creating an invoice to be paid in two installments?

                                                                                                              Hi there, I own a small Photographic Services business and have not been able to find a way to fit my billing system into Zoho, or any other Accounting software. The way my payments work is: 1. Customer pays 50% of total price of service to secure their
                                                                                                            • Bug in allowing the user to buy out of stock items

                                                                                                              Hi i want to allow the user to buy out of stock items, according to the commerce documentation if i disable Restrict "Out of stock" purchases it will, but it doesnt work, so i want to know if it had any relation with zoho inventory, and if theres any
                                                                                                            • Replace Lookup fields ID value with their actual name and adding inormation from subforms

                                                                                                              Hi everyone,  I wanted to see if someone smarter than me has managed to find any solutions to two problems we have. I will explain both below.  To start we are syncing data from Zoho CRM to Zoho Analytics and I will use the Sales Order module when giving
                                                                                                            • Can a Zoho Sites page be embedded into another website (outside Zoho)

                                                                                                              Hi All, We have a request from a client - they'd like to take one of our information pages created in Zoho Sites and embed it into their own website? I was told through an email with Zoho that this was possible >>Thank you for your patience regarding
                                                                                                            • Bug in allowing the user to buy out of stock items

                                                                                                              Hi i want to allow the user to buy out of stock items, according to the commerce documentation if i disable Restrict "Out of stock" purchases it will, but it doesnt work, so i want to know if it had any relation with zoho inventory, and if theres any
                                                                                                            • Transition Criteria Appearing on Blueprint Transitions

                                                                                                              On Monday, Sept. 8th, the Transition criteria started appearing on our Blueprints when users hover over a Transition button. See image. We contacted Zoho support because it's confusing our users (there's really no reason for them to see it), but we haven't
                                                                                                            • Zoho CRM Sales Targets for Individual Salespeople

                                                                                                              Our organistion has salespeople that are allocated to different regions and have different annual sales targets as a result. I am building an CRM analytics dashboard for the sales team, which will display a target meter for the logged in salesperson.
                                                                                                            • Transfer all Related Data to new Account Owner

                                                                                                              Currently when I change the account Owner I only see the option to change only the open deals But I want the new account owner to take over all the related modules and all the deal stages Is it not possible right now? Am I missing something? Do I really
                                                                                                            • How to Calculate MTTR (Mean Time to Resolve)

                                                                                                              We want to calculate MTTR (Mean Time to Resolve) in our Zoho Analytics report under Tickets. Currently, we are using the following fields: Ticket ID Ticket Created Time Ticket Closed Time Ticket On Hold Time We are planning to calculate MTTR (in days)
                                                                                                            • How to export project tasks, including the comments

                                                                                                              Hi, how can I export the project tasks, whereby I can also see the comments associated to a specific task? The use-case is that often we use comments to discuss or update a task related ideas. I would like to export the tasks, where we can also see the
                                                                                                            • This mobile number has been marked spam. Please contact support.

                                                                                                              Hi Support, Can you tell me why number was marked as spam. I have having difficult to add my number as you keep requesting i must use it. My number is +63....163 Or is Zoho company excluding Philippines from their services?
                                                                                                            • Does Zoho Sheet Supports https://n8n.io ?

                                                                                                              Does Zoho Sheet Supports https://n8n.io ? If not, can we take this as an idea and deploy in future please? Thanks
                                                                                                            • Bigin Android app update: User management

                                                                                                              Hello everyone! In the most recent Bigin Android app update, we have brought in support for the 'Users and Controls' section. You can now manage the users in your organization within the mobile app. There are three tabs in the 'Users and Controls' section:
                                                                                                            • Share records with your customers and let them track their statuses in real time.

                                                                                                              Greetings, I hope everyone is doing well! We're excited to introduce the external sharing feature for pipeline records. This new enhancement enables you to share pipeline records with your customers via a shareable link and thereby track the status of
                                                                                                            • Live webinar: Discover Zoho Show: A complete walkthrough

                                                                                                              Hello everyone, We’re excited to invite you to our upcoming live webinar, Discover Zoho Show: A Complete Walkthrough. Whether you’re just getting started with Show or eager to explore advanced capabilities, this session will show you useful tips and features
                                                                                                            • Deal Stage component/widget/whatever it is... event

                                                                                                              Deal Stages I am trying to access the event and value of this component. I can do it by changing the Stage field but users can also change a Deal Stage via this component and I need to be able to capture both values. Clicking on 'Verbal' for instance,
                                                                                                            • Create advanced slideshows with hybrid reports using Zoho Projects Plus

                                                                                                              Are your quarterly meetings coming up? It’s time to pull up metrics, generate reports, and juggle between slides yet again. While this may be easier for smaller projects, large organizations that run multiple projects may experience the pressure when
                                                                                                            • Add an option to disable ZIA suggestions

                                                                                                              Currently, ZIA in Zoho Inventory automatically provides suggestions, such as sending order confirmation emails. However, there is no way to disable this feature. In our case, orders are automatically created by customers, and we’ve built a custom workflow
                                                                                                            • Formula field with IF statement based on picklist field and string output to copy/paste in multi-line field via function

                                                                                                              Hello there, I am working on a formula field based on a 3-item picklist field (i.e. *empty value*, 'Progress payment', 'Letter of credit'). Depending on the picked item, the formula field shall give a specific multi-line string (say 'XXX' in case of 'Progress
                                                                                                            • Unified Directory : How to Access ?

                                                                                                              I signed in to Zoho One this morning and was met with the pop up about the upgraded directory (yay!) I watched the video and pressed "Get Started" ... and it took me back to the standard interface. How do I actually access the new portal/directory ?
                                                                                                            • Zoho CRMの流入元について

                                                                                                              Zoho CRMとZoho formsを連携し、 formsで作成したフォームをサイトに埋め込み運用中です。 UTMパラメータの取得をformsを行い、Zoho CRMの見込み客タブにカスタム項目で反映される状況になっています。 広告に関してはUTMパラメータで取得できているため問題ないのですが、オーガニック流入でフォーム送信の場合も計測したいです。メールやGoogle、Yahoo、directなどの流入元のチャネルが反映されるようにしたいのですが、どのように設定したら良いでしょうか。 また、
                                                                                                            • Error While Sign in on Zoho Work Drive

                                                                                                              Dear Team, I hope this email finds you well. I have recently created a Zoho account and started using it. But while I am trying to log in to Zoho work drive it won't log me in its crashing every time I try it. I have tried it on android app, phone browser
                                                                                                            • Choosing a portal option and the "Unified customer portal"?

                                                                                                              I am trialling Zoho to replace various existing systems, one of which is a customer portal. Our portal allows clients to add and edit bookings, complete forms, manage their subscriptions and edit some CRM info. I am trying to understand how I might best
                                                                                                            • Translation support expanded for Modules, Subforms and Related Lists

                                                                                                              Hello Everyone!   The translation feature enables organizations to translate certain values in their CRM interface into different languages. Previously, the only values that could be translated were picklist values and field names. However, we have extended
                                                                                                            • Unified task view

                                                                                                              Possible to enable the unified task view in Trident, that is currently available in Mail?
                                                                                                            • Bigin, more powerful than ever on iOS 26, iPadOS 26, macOS Tahoe, and watchOS 26.

                                                                                                              Hot on the heels of Apple’s latest OS updates, we’ve rolled out several enhancements and features designed to help you get the most from your Apple devices. Enjoy a refined user experience with smoother navigation and a more content-focused Liquid Glass
                                                                                                            • Importing data into Assets

                                                                                                              So we have a module in Zoho CRM called customers equipments. It links to customers modules, accounts (if needed) and products. I made a sample export and created extra fields in zoho fsm assets module. The import fails. Could not find a matching parent
                                                                                                            • Allow instruction field in Job Sheets

                                                                                                              Hello, I would like to know if it is possible to have an instruction field (multi line text) in a job sheet or if there is a workaround to be able to do it. Currently we are pretty limited in terms of fields in job sheets which makes it a bit of a struggle
                                                                                                            • Next Page