Missed Chats assigned to task in CRM
Anyone we miss at chat with, there is a task scheduled in CRM. That would be great, but the task is just a note of the original question with nothing attaching it to lead or a contact. Almost like it is an empty task with a date. The only way to findZobot - Codeless Bot Builder Question
Hi, Currently we just have live chat in place with a trigger and that creates a lead whenever a visitor enters their details within the CRM - We are happy with this and would like to retain this going forward. With Zobots - Codeless Bot Builder, willAbout API Integration
Hello Team Is this possible , if there generate a lead in salesiq zoho then it will automatically save in our CRMCHAT WIDGET TO THE LEFT
Hi, is it possible for me to place the sales IQ chat widget on the left side of my website? Because I don't want my scroll-up arrow to be covered by the chat widget.Tip 3: Connect your chatbot with Zoho applications without coding
Are you using other Zoho Applications like Zoho CRM, Zoho Desk, or Zoho Campaigns to push the details you get in Zoho SalesIQ to CRM, integrate Desk tickets with SalesIQ, or add an automated mail list for Zoho campaigns with criteria? Then, this integrationTriggering launch of chat window from button placed on webpage
Hi. I've been using salesIQ for some time through the traditional installation method which has a floating widget which sits at the bottom right of our screen. At times, having the chat window in the lower right is a nuisance to customers if they accidentallySalesIQ Facebook Messenger Integration-If an operator is not available what happens to the information from the chat?
I just set up the integration for the SalesIQ and Facebook Messenger. The messages are connecting with no problem. My questions is where does the information from the chat go if there is not an operator available? Attached is an image of what I am seeingSalesiq chat always offline - server error
Greetings from Brazil Guys, we're not able to put our chat online. When accessing the site, the chat always appears offline To try to put it online, we go to the control panel, but when we click to leave the chat online, the system informs us that itHow do I change what the operator says?
Hi guys, I want the first page of a live chat to be a form with a name and email input box, but instead I get the "operator" asking questions (as pictured in attached screenshot). I can't for the life of me find where to change this and online guidesIncoming chat to ring to phone
I have a request. Before we moved towards SalesIQ, when a customer would start a chat from our website, it would put the customer in a hold queue state and it would ring to our phone system. When we picked up the phone call it would place the call onPush chat transcript from SalesIQ to CRM not working
I setup salesIQ > CRM integration and made sure "Push Chat Transcript as attachment in CRM" is activated. Yet the only thing that I can find in the CRM is a note and the first line of the chat on the page of the "head guy" of the contact. But no attachmentsSales IQ creating multiple leads for the same visitor
Hi there, We've noticed over the last few days (possibly longer) that sales IQ seems to be creating multiple records in the CRM for the same user. For example, I have one user that has been added as a lead 5 times in the past 24 hours. So it's creatingconfigure chatbot to be more interactive
Hi, my chatbot make the first welcome good and the first reply is good but chatboot continues to give visitor same question, instead saying for example: thanks for your kind request, you will receive a call from our operator soon. How to set up this action?Installing Zoho SalesIQ directly from your WordPress admin page
Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into theZoho SalesIQ slows website load times down
Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankingscan we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats
Hello Mr. help, Can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats ? coz in our test , it seems that we can not set up certain rulesBoost Your Sales Activities With Zoho Sales IQ
The world that we are living in today is governed by effective communication and technology as some of the most important driving factors of interaction between two people or parties. Rather, we are so used to communicating in the bat of an eye that nowGDPR and automatic data deletion
For legal purposes (LGPD, GDPR), I would like to obtain the following information about SalesIQ: - How long is chat history stored? - Within SalesIQ, how do I manually delete a contact? Because the option for this exclusion does not appear to me. ThSalesIQ Status sometimes shows as not available
I have been made aware that our SalesIQ service is not available on our website. When I check the status via the app shortcut on my works laptop, the 'Available' button is orange. As soon as I hover over it, the service is Available and the serviceZobot Sound
Hello, We have Zobot as a chat bot and it is really useful for us. One of the things that I would need some assistance with is the sound that the Zobot makes when you go on the landing page. Is there anyway that I can remove that sound/notification orAny way to automatically add answers or faqs?
Hi, I'm new to Zoho overall and looking to implement SalesIQ on my site. I really like the idea of a knowledge base, etc but it seems like the only way to add new stuff is manually. Even in Zoho Flow there's no automation to add a new document. Like,SalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please HelpZoBot
Hi I have 2 sites at the moment. I am trying to make it so that both have their own zobot. I have it set up so that I have 2 departments and 2 brands each one contains one of the brands that relates to the website and put the scripts that relate toSales IQ: Show status of individual and department
My organization updated to the latest version of SalesIQ desktop app. I have two issues: 1) My status is hidden. In the previous version, my busy/available status was at the top of the screen and I could change it in one click. Now I have to click myAny way to override SalesIQ marque detection when determining the current page?
Hello, It appears that SalesIQ derives the page that the customer is currently accessing from the page marque. In most cases this is all well and good, but if the marque is dynamically updated, this can make it rather unusable for the purpose for whichCodeless bot smile rating descriptions need updating
With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It wouldIs there a way to stop multiple Zobots interfering with each other?
I have three Zobots operating on my site. They pop-up on these pages: https://www.forbesbaxter.co.uk/not-our-customer/, https://www.forbesbaxter.co.uk/brand-marketing/ and https://www.forbesbaxter.co.uk/chatbot-demo/. The idea is that I use chatbots toAuto-reply message as bot in FaceBook Messenger
Hi, I'm Zoho One user, looking for a better solution how to create Auto-reply messenger bot, when customer send us a private message, example "pm" or "I'm interested in your product", during the Facebook Campaign. I want the bot be able to filter theZoho chatbot clickable url
Hello i am Peter from the Netherlands, i am just new with zoho and i am trying to make a automatic bot for my customers. I only have one big problem and that is that i don t now how i can answer the customer true my bot with a clickable url link. I canSalesIQ one minute website visits
We just started keeping track of visits to our website using SalesIQ and there is a very high rate of direct traffic with time spent on site just over 1 minute. It comes from all over the globe. Anyone know what this is? Does not seem natural and seemsCHATBOT (ZOBOT )
can someone please tell me how to add different msg for every option in the bot builder? ZOBOT for sales IQSupport multi lingual FAQs in SalesIQ ?
Hello there ! I tried a few months ago to integrate our knowledgebase inside our chat in salesIQ. It seemed to work fine but we realised only a few weeks later that you only integrate one language : the "master" language from the Zoho KB in zohoDesk.Problems with Message Board in the Beta version
Is anyone else experiencing issues with the message board function in the Beta version? In the old version all logged in operators could chat together but we can only see out own messages in the Beta version. Have had to set up a group chat so we canBest way to add visitor tracking to emails coming from Zoho CRM
We have 50,000 leads in our CRM. From within our CRM we're sending: One-off emails to select leads with links to our website Workflow emails to leads with links to our website Mass emails to leads with links to our website We'd like all of the above emails which come directly from our CRM to generate the visitor tracking so if a lead in our crm clicks on one of the links to our website within an email, we install the SalesIQ cookie and associate the visitor tracking data with their record in theIntegração ZOHO SALES IQ com ZOHO RECRUIT
É possível realizar a integração do ZOHO SALESIQ com o ZOHO RECRUIT? Como posso fazer para criar uma subdivisão para o chat: quando for candidatos direcionar para o ZOHO RECRUIT ou para uma página de cadastro do nosso site e quando para empresas direcionarPre Chat Questions
Hi Is there any way that we can customise the chat widget so we can gather more information from our members. It currently looks like we can only capture Name, Email Address and Department. However, we might want to also ask which team the member wouldZoho Widget & Float Button Load Times Slow
Hi, 3x Zoho files are loading slow on my website: http://once.ly/7hlRH (Website URL masked for privacy) The files which load slow are: 1) https://salesiq.zoho.com/widget 2) https://css.zohostatic.com/salesiq/Mar_27_2019_https/styles/floatbutton.css 3) https://js.zohostatic.com/salesiq/Mar_27_2019_https/js/floatbutton.js Is this a normal load time? if not, what can i do to improve it? Please do have a look at my website in the link above. Kindest regards, AmLive Chat load time issue
Hi, My developers have loaded Zoho live chat onto my custom PHP site which has slowed the load time of my site to almost 5 seconds from 2 seconds. Can anyone suggest how to solve this, the product is excellent and having used many Zoho products I can't imagine this is a Zoho issue, most likely my developers. Thanks, MattZoho Scripts blocks rendering of the page
Hi there, Here are the files causing my page to load slowly: css.zohostatic.com and bizappln.zohobookings.com How to make this script to load without blocking the rendering of the page? I have attached a screenshot for your reference. I'd be happy ifZobot-DialogFlow: Is there any way to ask (and save) user for his Name, Email or Phone number during an active chat-bot session?
Hi, During the chat session I want my bot to ask user for his contacts be inputed in a form and then this contacts to be saved to SalesIQ and moved to CRM as fields. Is it possible by some scripting or settings? ThanksNext Page
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Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the designRedefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way toSalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of manyEnrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
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Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicateWhy should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a