Zoho Desk Autumn Release - 2024 — Post 5
SDK
Flutter SDK support for mobile app developers
Integrate the ASAP SDK with Flutter for cross-platform mobile app development, expanding support capabilities across different mobile environments.
Help document and availability
Flutter SDK for mobile | Standard and above
Implement text-to-speech (TTS) in the mobile app to convert text into audio, enhancing accessibility and user experience by allowing customers to listen to content instead of reading it.
Text-to-speech in mobile SDK | Standard and above
Exclusive ASAP SDK demo app for customers
The ASAP SDK demo app offers a visual prototype of the final application by replicating the original wireframes with interactive elements. While the demo app does not provide actual functionality, it allows users to click through and navigate between different screens, giving a clear preview of the app's layout and flow. This static app includes hard-coded data and layout blocks, and can be installed on a phone for a realistic preview. By using the demo app, decision-makers can visualize the end product's design and user experience, facilitate a better understanding of the application's potential, and effectively communicate its value proposition.
Help document and availability
ASAP SDK demo app | Standard and above
Mobile Experiences
Portal access restriction settings in mobile app
Administrators can restrict portal access to specific profiles. This feature ensures consistent data visibility and access control across both web and mobile platforms. For example, an administrator can restrict access to certain portals for junior agents while granting full access to senior agents. Businesses can maintain data security and ensure that only authorized users view or interact with sensitive information, regardless of whether they are using a desktop or mobile device.
Help document and availability
Portal access restriction settings in mobile app | All editions
Expanded language support: Kazakh and Icelandic
The Mobile apps (both Desk and Radar apps) have been updated to include support for two new languages: Kazakh and Icelandic. This expansion enables users from Kazakhstan and Iceland to interact with the mobile apps in their native languages, enhancing accessibility and improving user experience. With this addition, businesses can better serve diverse customer bases and provide localized support to foster engagement and satisfaction across different regions.
Help document and availability
Multi-language support in Radar app, Multi-language support in Desk app | All editions
Expanded the marketplace extensions to encompass additional locations in mobile
The marketplace extensions cover additional locations on mobile, including the module navigation bar, ticket form, and more options in threads.
Help document and availability
Marketplace extensions in android and iOS | All editions
Encrypt files in the android app for enhanced security
The Zoho Desk Android app includes file encryption to keep attachments secure. When a file is uploaded, it is automatically encrypted to protect sensitive information. This encryption remains effective whether the file is stored to ensure the data is safeguarded from unauthorized access throughout its entire lifecycle.
Availability
All editions
Radar
Introducing the community dashboard in Radar: Enhance engagement and monitor metrics
The community dashboard in Radar is a tool designed to keep user communities vibrant and active. It offers a user-friendly, graphical interface that allows administrators to monitor engagement metrics across the entire community or for specific categories, such as questions, ideas, or problems. By tracking these metrics, the dashboard helps ensure that the community remains engaged and dynamic to foster better interaction, gather valuable feedback, and enhance overall customer support.
Help document and availability
Community dashboard in Radar | All editions
Improve the security of the Radar app with features like app lock, push notifications, text copy restrictions, and screen recording prevention. These enhancements safeguard users' data and maintain privacy.
Availability
All editions
Customize the agent cards in Radar
The Agent Details page in the Radar app provides a comprehensive overview of an agent’s ticket count. It features several sections or cards that offer easy access to critical details, performance metrics, and other pertinent data. Users can customize the agent cards in the agent detail page to display the most relevant information for their needs.
Availability
All editions
That's a wrap!
Upcoming webinars
We are planning to schedule webinars for all these release features soon. The upcoming webinars that you can register for are:
- What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 3:30 PM IST - Register
- What's new in Zoho Desk: August 2024 release overview on September 17, 2024 at 10:30 PM IST - Register
We are excited to announce that all these new features are live and available to users across all data centers. We encourage you to explore these enhancements and see how they can streamline your workflows, improve efficiency, and elevate your overall customer support experience with Zoho Desk.
Your feedback is invaluable to us, so please don't hesitate to share your thoughts and experiences. For any further inquiries or support, feel free to reach out to us at support@zohodesk.com
Thanks for your continued support, and have a great day!
Regards,
Varsha P
Zoho Desk - User Education
Access your files securely from anywhere
All-in-one knowledge management and training platform for your employees and customers.
Zoho Developer Community
Topic Participants
Varsha P
Sticky Posts
2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust emailUsing Agent Email Address as From Address
Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage. Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions aboutEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantWebinar 2: Supercharged customer support for growing business
Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer serviceCustomize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Prevent tracking users from specific countries
Currently, I’m receiving many bot visits from the United States and Malaysia. I would like these visits not to be recorded in SalesIQ. I already enabled the option to exclude traffic from cloud service providers, but I’m still receiving bot visits. Ideally,My client requires me to have custom pdf file names to except payment for invoices, how can I customize this before emailing.
Hello! I love the program so far but there are a few things that are standing in the way. I hope you guys can code them in so I can keep the program for years to come. My client requires I customize the pdf file names I send in for billing. Can you pleaseEdit Project Number?
Hi all: We just signed up for a trial of zoho one, which includes ZoHo Projects. We've noticed there was a 'dummy project' preloaded in projects to help familiarize yourself with the software. We've created a couple of our own projects now but noticed since the dummy project was preloaded, our projects start with number 2 then 3, sequentially. Since it seems we will be keeping zoho past the trial, If we delete the dummy project, how do we get our own projects renumbered, beginning with 1? We'd likeDownload pricebook products & details - not just pricebook creation date & name
We're looking to download a copy of a pricebook and its associated products & book prices (as we have several offices in different countries selling the same products), however, when using the export feature under Data administration it only gives me554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]
Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. IOutgoing Mail Blocked – Suspicious Login Activity (Need Clarification and Solution)
Hello, I’m currently facing an issue where my Zoho Mail account has been blocked due to “suspicious login activity,” and outgoing emails are restricted. Here are the details shown: Block type: Outgoing mail blocked Reason: Suspicious login activity AAssign Meeting in records
It would be nice to be able to "call and assing" meetings from a record, for example from a Deal. Right now - calendar is synced with CRM - meetings show in calendar - you can go in each meeting and assign it to a record It would be nice to be able toAllow Global Admin to access/edit all forms without changing owners
Hi there, Please consider adding a feature where the Global Admin of the account an automatically access/edit any form in the Company Account. I'm the Global Admin on our Zoho One plan, and we have multiple users that use/create forms. But for me to accessERROR: "Please enter a valid Phone"
WHAT IS THE PHONE FORMAT? There is nothing ANYWHERE to define the format. At least the error should either show the correct format or provide a link to the help file I enter a valid phone number in as many formats as I can think of and none of them allow me to save the number to CRM Nothing works! No matter what format I enter I keep getting a red error "Please enter a valid Phone" The international format for MY mobile is +61414652366 (or +61 414 652 366) Local format is 0414652366 I call all overIntroducing Zoho Sprints 3.0
Zoho Sprints is consistently evolving in steady increments. The introduction of the latest version, with its enterprise level solutions, brings to you advanced capabilities that propel your agile efforts in the right direction. Here's a quick glimpseTransaction Rules & Customer Payments
So I have a situation as follows. We have many clients who are all invoiced on the 1st of each month on a recurring invoice for 1 of 10 plans. This means that almost all payment dates are the same (some people pay late) and that a lot of the amounts areCustomize Sign-out Button
Are there some url parameters I can use to make a form button sign-out the user from the app? The sign-out link on the top right is small. Here's and example of the url for the top right sign-out: https://creator.zoho.com/logoutpage.jsp?sharedBy=niskypto&appID=212085000006568003&appLinkName=MYAPP&signOutUrl=niskypto/MYAPP/view-login/SOMEPAGE Note: In my account, the sign-out is set to redirect users to my website. Can I also override this with some url parameters? John M. WhitneyPlease can the open tasks be shown in each customer account at the top.
Hi there This has happened before, where the open tasks are no longer visible at the top of the page for each customer in the CRM. They have gone missing previously and were reinstated when I asked so I think it's just after an update that this featureTip #65 - Exploring Technician Console: Short Keys - 'Insider Insights'
Hello Zoho Assist Community! Have you ever been in the middle of a remote support session, trying to pass a key combination onto the remote machine, only to find it's reflecting on the technician's computer. The Short Keys feature in Zoho Assist is hereReading from and writing to Zoho Projects Custom Module with Deluge
Does anyone know if there is a way to read from and write to the Custom Modules that Zoho now supports. I would love to be able to loop through a set of data and create the entities I need to for this new custom module I'm looking to put together.Disappointment with Zoho Payments
Dear Gowdhaman, I am writing to inform you that I am removing Zoho Payments from my website. I cannot continue to disappoint my customers due to the lack of UPI support, as has been the case with my experience so far. Please note that the 0.5% transactionEvolução do modelo de ambientes: Dev, Homologação e Produção com pacotes versionados
Hoje o Zoho CRM já oferece Sandbox, o que é um avanço importante para organizações que trabalham com customizações mais complexas. No entanto, na prática, o modelo atual ainda apresenta limitações significativas quando múltiplas equipes ou consultoriasPermissões granulares por usuário além do modelo baseado exclusivamente em perfis
Atualmente, o modelo de segurança do Zoho CRM é fortemente baseado em perfis. Embora funcional, esse modelo apresenta limitações quando equipes possuem variações individuais de acesso dentro do mesmo grupo operacional. Em cenários reais, é comum que usuáriosAdd or update lookup field values during Blueprint transition
Hello everyone, During blueprint transition users can add or modify the value of a lookup field. For instance, if the Tickets module includes a lookup field that connects it to records in the Assets module, agents can link the ticket to the correct assetCan you limit SEO penalties by delaying the appearance of a pop-up?
Google is not keen on pop-ups and has got even less keen on them with the new Core Web Vitals updates. But I like using pop-ups. If you delay the pop-up so it only appears 10 seconds after the page loads, do you avoid Google’s penalties?Adding bank details to the contact through API
How to add bank-related information to the contact while creating it using API? The account number needs to be encrypted before sending it through API but not sure how to encrypt and get those values. Please guide me in this.Restrict Payment Methods
Allow us to restrict certain payment methods specific for each customer.Clone Banking Transaction
Why is there no option to CLONE a Transaction in the Banking module?? I often clone Expenses (for similar expense transactions each month) so I would also like to clone Income transactions. But there is no option in Banking to clone an existing IncomePDF limit
Hello everyone, We have received an e-mail that we have reached our PDF limit. (see screenshot) However, I cannot find any reference to a PDF limit in our tariff plan (Premium). (see screenshot). What is the maximum number of PDFs that can be generatedHow can I see content of system generated mails from zBooks?
System generated mails for offers or invices appear in the mail tab of the designated customer. How can I view the content? It also doesn't appear in zMail sent folder.Credit Card Pre-Authorization with later Capture/Settlement
We really enjoy the convenience of being able to pay off a customer's invoice using our Auth.Net integration with Zoho Books. Unfortunately, we can only take advantage of this feature with a small percentage of our customers as it leaves a gaping holeZoho Projects and CRM Integration in Analytics
Hi Team, In Zoho CRM, I’ve integrated CRM with Zoho Projects and associated a project within the CRM. The integration is visible under the Deals module. However, I’m unable to find this data in Zoho Analytics. Does anyone know where this information isAccessibility in Zoho CRM: Not just a feature—a way to empower
For instructions on setting up these controls, please check this help document: Configuring accessibility controls. Hello everyone, Today (December 3, 2024), on the International Day of Persons with Disabilities, we begin our journey towards a CRM thatAutomation Series #1: Round Robin vs Direct Assignment in Zoho Desk
Direct Assignment vs Round Robin: Choosing the right routing method in Zoho Desk This post is part of the "Desk Automation Series," Chapter 1. Through this series, we will help you choose the right automation type in Zoho Desk by comparing commonly confusedInvalid tax authority ID.
How do I correct this ?Pay Pal Paylater button
I am testing the paypal setup to have my customers pay invoices with paypal and credit cards. But it seems to have two options. Paypal and Pay later. I don't want my customers access to pay later feature. How can I turn that part off.. My other integrationZoho Workshops are coming to the Netherlands - Join us on 14-16 April in Amsterdam!
Dear Zoho Community Members, After succesful recent editions in the UK and Scandinavia, we’re pleased to invite you to the upcoming Zoho Benelux Workshop 2026, taking place 14–16 April 2026 in Amsterdam. This three-day, in-person event at the Park PlazaHow to install Widget in inventory module
Hi， I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?Sub form auto field population based on parent form
I have a parent form called "Sites" with a text field called "Site". I have a subform called "Design Comments" (actual form name "Review Comments") with a lookup field name "Sites1" that looks up from the Sites form. I want the Sites1 lookup field toBuilding Toppings #7 - Using schedules and workflow functions
Hello Biginners, In our previous forum post, we explored install and uninstall actions and learned how to trigger custom logic the moment a topping is added or removed from an organization. In this post, we'll look at how to automate actions during regular,Simplify scripting with Zia assistant bot
Hello everyone, Building automation using Deluge custom functions gives users flexibility and control. Traditionally, creating these functions required writing scripts, testing the logic, and validating the configuration before using it. With Zia assistantZoho Sprints iOS app update: Global view, screen capture control, file encryption, tags enhancement
Hello everyone! We are excited to introduce new features in the latest version(v2.1) of the Zoho Sprints iOS app update. Let’s take a quick look at what’s new. 1. Global view Global view brings all your project items into one centralised space. You canResource Management System built using Zoho CRM, Creator, Projects, and People:
In a Resource Management System built using Zoho CRM, Creator, Projects, and People: CRM Deal Closed → Creator Allocation Engine → Zoho Projects Task Assignment What is the recommended architecture to handle dynamic reassignment when: an employee goesRequest to Remove LinkedIn Verification from My Emai
I would like to submit a complaint regarding my Zoho Mail account. I previously used this email address to verify a LinkedIn account, but that LinkedIn account has now been closed. I need to remove or cancel the verification associated with the closedPin multiple columns and adjust column widths in CRM subforms
Hello all, Subforms act as secondary forms or tables in which you can associate multiple line items to a primary record and thereby ensure more structured and comprehensive data organization. We've made some recent enhancements to subforms. Here's what'sNext Page