Community Digest - July 2020

Community Digest - July 2020



Announcements:

Zia is now a separate category in the setup page. Take a look.
Rolling out new changes in CRM logo and Menu bar.
Introducing Zoho Directory integration with Zoho CRM.
Enhancement in Portals: Edit records and access subforms added by other portal users.
Trimming down the list of Timezones in Zoho CRM.
Associate emails with records using Outlook in Zoho CRM.
Depreciating the old OAuth tokens for sandbox environment APIs.
Zoho Marketplace houses a wide range of extensions to enrich your experience with Zoho Products. Take a look at what's new on Zoho Marketplace for July 2020

Also, here's a list of extensions released for various Zoho Products - 
Zoho CRM: 

Zoho CRM Mobile  app:

Zoho CRM sports an all new logo  and Checklists now available in Zoho CRM IOS app.
Multiple Sales Pipeline to meet your business requirements in Zoho CRM mobile app.
'Sign in with Apple' is now supported in Zoho CRM iOS mobile app.
'Events' module will now be renamed as 'Meetings' in the CRM mobile app.
Multiple organizations and deep linking feature can be accessed from the Zoho CRM mobile app.

Kaizen:

Kaizen #38 - Calls #API
Kaizen #39 - Deals #API

App Spotlight:

App Spotlight brings you hand picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all the apps.

Tips and tricks in Zoho CRM for Mobile:

Discover effective ways to leverage your productivity with useful tips and tricks in Zoho CRM for Mobile.

Useful Discussions:

Take a look at the concluded Ask The Experts to get better insights on the functionality of the new features in Zoho CRM.
Extension Pointers: Handle real-time data updates using webhooks between Zoho CRM and third-party applications.
Looking for the count of related list to update a single record? Here, what you've missed!
Best practices for improving banking process efficiency with Zoho CRM.
Our MVP, Micheal trow shares a comprehensive solution on MS Exchange Sync module needs to have basic authentication enabled.
Here is the snippet of function to convert a Unix Timestamp to DateTime.
Want to create a not clickable one document with Zoho CRM email template? Check this out!
Getting authentication failed message when making API calls? Here are the reasons.
Take a look out our MVP Champ, Micheal Trow's detailed snippet on the importance of mapping the record field 'first call' with Zoho Analytics.
A round of applause for Andres, one of our Zoho Enthusiasts on sharing a workaround on assigning all the potentials to a generic account

CRM Admin Chat Room:

Want to master sales concepts in Zoho CRM? Ask your whys and hows in the "CRM Admin Chat Room"- an exclusive space for you to discuss instrumental sales concept with experts and peers - 

My Zoho Story:

Exclusive interviews with our users from various industries across the globe where customers share their journey and key takeaways to inspire and empower their businesses - 

Word of the day:

Introducing our addition to Community Learning Series - Word of the day. This series is a fun way to help you understand the day-to-day CRM features and jargons. Follow the Word of the day series for better grasp of CRM terminology. Check it out now!

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                                                              • Zoho CRM Community Digest - February 2026 | Part 2

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                                                              • How to reach the official Zoho Support channels and avoid fake ones.

                                                                Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers
                                                              • Function #35: Close all tasks associated with a lead and create a new task.

                                                                Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just
                                                              • Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

                                                                <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,
                                                              • Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

                                                                Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical


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