OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs.
Note:
- SalesIQ offers native integration with OpenAI, supporting several ChatGPT models, including Assistant, under the ChatGPT card.
- In this post, we’ll explore how to integrate ChatGPT Assistant with SalesIQ’s Zobot (Codeless Bot Builder) using Plugs
for advanced customizations.
OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever, providing contextual assistance to your audience with data specifically exclusive for your business.
Please ensure to have a ChatGPT Assistant in your OpenAI Platform to use this Plug.
Here's what the SalesIQ chatbot-Assistant brings to the table:
- Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
- Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
- Human-like conversations: Engage your audience with natural, engaging interactions that feel human.
- Always-on availability: Provide 24/7 customer support with your bot, ready to engage with users anytime.
In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot.
Plug Overview
The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
- Plug 1 - To create a thread (thread ID) using OpenAI API keys.
- Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response.
Help guide to know more about how ChatGPT assistant works
How to build this Plug?
Step 1 - [Plug 1] Creating a thread for the visitor/user
- On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
- Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread.
- The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here.
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
- //ChatGPT api key
- api_key = "paste-your-api_key";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //This param is needed to use the V2 assistant apis
- // The following webhook will create a thread and return the thread id
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads"
- type :POST
- headers:headers
- ];
- response_json = response.toMap();
- thread_id = response_json.get("id");
- response.put("threadID",thread_id);
- return response;
- Then, click Save, preview the plug and Publish it.
Reference: OpenAI's Create a thread API
Step 2 - [Plug 2] Add a message to thread and get response
- From the previous plug, we will get the thread ID as output.
- Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
- Pass the thread ID and the user/visitor input as input parameters.
- Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter.
Input Parameters
- Name: threadID | Type: String
- Name: userInput | Type: String
Output Parameters
- Name: assistantReply | Type: String
Copy the code below and paste it into your plug builder. Then, make the following changes.
- In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
- In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.
- //ChatGPT api key
- api_key = "paste-your-api_key";
- chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
- //Header parameters
- headers = Map();
- headers.put("Authorization","Bearer " + api_key);
- headers.put("Content-Type","application/json");
- headers.put("OpenAI-Beta","assistants=v2");
- //Get the thread ID from the plug input parameters
- thread_id = session.get("threadID").get("value");
- user_input = session.get("userInput").get("value");
- info thread_id;
- info user_input;
- // Messages API call
- requestBody = Map();
- requestBody.put("role","user");
- requestBody.put("content",user_input);
- jsonRequestBody = requestBody.toString();
- // The following webhook posts a message to the conversation thread
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- info response;
- // Runs API call
- requestBody = Map();
- requestBody.put("assistant_id",chatGPT_assistant_id);
- jsonRequestBody = requestBody.toString();
- // The following runs the thread which inturn generates a response once the thread is completed
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
- type :POST
- parameters:jsonRequestBody
- headers:headers
- ];
- response_json = response.toMap();
- run_id = response_json.get("id");
- run_status = "queued";
- retry_count = {1,2,3,4,5};
- for each retry in retry_count
- {
- if(run_status != "completed")
- {
- // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
- getUrl("https://httpstat.us/200?sleep=3000");
- response = invokeurl
- [
- url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
- type :GET
- headers:headers
- ];
- response_json = response.toMap();
- run_status = response_json.get("status");
- }
- }
- // The following webhook fetches the messages from the thread
- getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
- response = invokeurl
- [
- url :getmsg_url
- type :GET
- headers:headers
- ];
- info response;
- response_json = response.toMap();
- // Getting the last message from the thread messages list which is the assistant response for the user input.
- assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
- info assistant_response;
- response = Map();
- response.put("assistantReply",assistant_response);
- return response;
- Then, click Save, preview the plug and Publish it.
Step 3 - Adding plugs to the Codeless bot builder
- Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
- Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).
- Use the visitor fields card, click save in bot context, and provide a name to store the visit
- Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
- thread_id (Input) - The output of the previous Plug
- user_input (Input) - The visitor's question/input from visitor fields card.
- assistant_reply (Output) - The final response from the ChatGPT assistance.
- Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions.
Note:
- The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable.
- Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry.
- The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question.
Related links:
- Plug guides
- Codeless bot guide
- Plugs for OTP verification.
- Plug to create a lead in Zoho CRM.
- Plug for getting the status of the ticket in Zoho Desk
- Plug to schedule appointments in Zoho Bookings
- Plug to read and write data in Google Sheet
- Plug to integrate bot with OpenAI
- Plug to track ecommerce orders from Zoho Commerce
- Zobot troubleshooting page
I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you.
Best regards
Sasidar Thandapani
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Sasidar Thandapani
Kevin Gunst Kevin Gunst
Ed Hafizov
Marc
Jean Lecompte
Sticky Posts
Big Things Just Dropped in the SalesIQ Universe: Top Upgrades You’ll Love in Nova’25
Nova'25 has landed, and it’s packed with meaningful upgrades to help you engage smarter, work faster, and scale with ease. Whether you're into proactive messaging, smarter automation, or better admin control, there's something here for everyone. Here'sYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingAlert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025
Action Required: Upgrade to the New SalesIQ Live Chat Widget We're reaching out with an important update regarding the SalesIQ Live Chat Widget that requires your immediate attention. Effective December 31, 2025, audio call functionality will no longerPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching throughOpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
What KPIs Do You Use to Measure Your Support Team’s Performance in Zoho Desk?
Hi everyone, We hope you’re all doing well. We are trying to improve how we measure the performance and effectiveness of our support department, and we would really appreciate learning from the community. We assume there are several common and widely-usedBackorder quantity change
New Purchase Order × Almost there, but... Quantity of items in this purchase order is greater than the quantity that can be backordered from that sales order. Why can't I change the quantity of a backorder purchase? It looks like a normal order form and I would like to use it as one because I increased the amount and added some items.How to Associate multiple contacts with deal in Sales Inbox
Hello, I have many deals that have multiple potential customers associated with a single deal, for example an engineer and a manager. The manager is the Deal's primary contact in CRM and the Engineer is added to the deal in the "Contact Roles" AssociatedWorkDrive and CRM not in sync
1/ There is a CRM file upload field with WorkDrive file set as the source: 2/ Then the file is renamed in WorkDrive (outside CRM): 3/ The File in CRM is not synced after the change in WorkDrive; the file name (reference) in CRM record is not updated (here"code": "500","description": "Account not exists", mail api
I have been through all the steps and have a functioning Oath access_token etc etc... I then GET https://mail.zoho.com/api/organization And get my zoid then GET http://mail.zoho.com/api/organization/<hidden>/accounts and get the account details, whichRTL Support for Webforms in Zoho CRM
Dear Zoho CRM Support Team, We are writing to request an enhancement to the webform builder functionality within Zoho CRM. Currently, to create a webform in a right-to-left (RTL) language, the entire CRM instance must be set to RTL, which can be inconvenientImported contacts succesful but contacts do not show up in Contacts
I imported +300 contacts. I can see them in import history. When clicking on a contact in import history I see all the imported contact details for any given contact. So import seems to be successful. However the imported contacts do not show up in the contacts tab. Not in All contacts, and not in a filtered view where they absolutely should show up. The search function also does not find any imported contact. Help?Rich Text For Notes in Zoho CRM
Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By usingSaving sent email campaign as PDF
I'm looking to add all campaigns sent to an archive folder in sharepoint. Is there anyway to accomplish this in Zoho Flow ? I'm falling at the first hurdle ... can I automatically save a sent campaign as a PDF to a folder location ?Zoho Voice lance BYOC (Bring Your Own Carrier) : intégrez votre opérateur
Pour accompagner sa croissance, une entreprise a besoin d’une infrastructure téléphonique flexible et évolutive. Les solutions de téléphonie s’adaptent aux exigences du centre de contact, tout en intégrant aisément les opérateurs locaux de votre choix.Zoho Social API for generating draft posts from a third-party app ?
Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.Digest Novembre - Un résumé de ce qui s'est passé le mois dernier sur Community
Bonjour chers utilisateurs, Avec l'arrivée du dernier mois de l'année, il est temps de résumer les activités de novembre dans la communauté Zoho France. Ce mois-ci, Zoho Webinar se dote de deux nouvelles intégrations ! La première est avec Zapier : connectezHow do I create an update to the Cost Price from landed costs?
Hi fellow Zoho Inventory battlers, I am new to Zoho inventory and was completely baffled to find that the cost price of products does not update when a new purchase order is received. The cost price is just made up numbers I start with when the productE-Invoicing in Belgium with Zoho Books
Starting January 1, 2026, Belgium is introducing mandatory electronic invoices (e-invoicing) for all B2B transactions between VAT-registered businesses. This means that invoices and credits notes must be exchanged in a prescribed digital format. How E-InvoicingLead Blueprint transition in custom list view
Hi, Is It possible to insert the Blueprint transition label in a custom Canvas list view? I am using Lead module. I see the status, but it would be great if our users could execute the Blueprint right from the list view without having to enter the detailedAnnouncing new features in Trident for Mac (1.30.0)
Hello everyone! We’re excited to introduce the latest updates to Trident, bringing you a more seamless, intuitive, and secure communication experience. Let’s take a quick look at what’s new. Work with PST/EML files more efficiently. You can now do moreOpen Form in Same window as Page from embedded Report
I have a page that has an embedded report, as shown below. When I click the + sign to add a new record, the form shows up inside the page where the report was embedded. I know that I can add a custom action to the report grid or report detail view andWeekly Sales Summary
Is it possible to generate a weekly report in Zoho Books to show -$$ amount of estimates generated -# of estimates generated by Salesperson -$$ amount of Sales Orders created -$$ amount of Invoices generatedPricing Strategies: #4 Counting on Discounts
"Is there any chance I can get a little discount on this month's service?" Maya hears this almost every time at her fitness studio. She offers monthly subscription plans for various services, including yoga, strength training, wellness sessions, and personalIntroducing Query Workbench in Zoho CRM
Hello everyone! We’re excited to announce the Query Workbench, a brand-new interface designed to improve developer experience of building Queries in Zoho CRM faster, simpler, and more intuitive. In the past, constructing queries required navigating acrossLimitation with Dynamic Email Attachment Capture
I've discovered a flaw in how Zoho Creator handles email attachments when using the Email-to-Form feature, and I'm hoping the Zoho team can address this in a future update. The Issue According to the official documentation, capturing email attachmentsAdd Customer in Books on Creator Form Submit Params
Hi guys, Were integrating a creator app with books however what were doing is adding a books customer on submit of creator form. We have some parameters but some fields aren't coping, All were seeing is the contact name in books,. Any help of the params for this would be great. below is a sample of the script... response = zoho.books.createRecord("contacts", "XXXXXXXXX", { "contact_name" : input.Name, "address" : input.Email });Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account
Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?Suggestion : link KB with Accounts
Hi Zoho teams. I think it could be good to link KB articles with : accounts in order to easily find articles dedicated to some account specificities. I tried to use tags , but tags are free text with not easy way to retrieve it directly from ticket or list article for one tag. Tickets : It would be a good way to measure usage of KB directly from ticket when we don't need to copy/paste KB in solution. And : Great Tool , keep going !Drag and Drop in Creator Application
Hi, I am in the planning phase of a new application and I would like to use 'Drag and Drop' in the user interface of my new Creator application that I am sketching out, but I don't seem to be able to find any reference that this is available to developers. In my instance I have table of entries and I would like to be able to allow users to move an entry to another table (much like you do in your own interface when creating a Pivot Table report. In addition, I would like the user to be able to re-orderIs there any way to integrate Zoho with Zapier?
Is there any way to integrate Zoho with Zapier? I'd like to use it to create a workflow, sharing posts from our Wordpress website to all our channels.Popular Articles Report
From data to decisions: A deep dive into ticketing system reports Content management teams can use various metrics to assess the effectiveness of knowledge base articles, improve content quality, and ensure articles are regularly updated. Predefined articleInvoice Ref. Field
Hello Team, Currently, the Invoice Ref. field is set to a Number type with a maximum limit of 9 digits. However, we often receive customer invoices that contain up to 12 digits. In some cases, the invoice reference includes not only numbers but also letters60 Days Into Zoho - Tiktok Branding Startup -7 Questions?!
Wsp Everybody I co-own a TikTok Branding / Consulting Startup & have been using Zoho for the past 60 days - Am now looking to make our overall operations & processes more Efficient & Effective! Curious to know how others are using the platform & what'sTurning off the new UI
Tried the new 'enhanced' UI and actively dislike it. Anyone know how to revert back?XML format to import knowledgebase into Zoho Desk
Hi, We just started to use Zoho Desk and want to import our knowledgebase from our old support system (Freshdesk) to Zoho Desk. Can anyone give us information about the format of xml file to import? There is no explanation on the related page.Pushing Zoho People leave into Microsoft calendar: how to chose how "event" is shown (busy, free etc)
Hi, how can I select how a "leave" event is pushed into Microsoft calendar? I want for leave "working elsewhere" to show as working elsewhere and NOT as busy.Duplicate Accounts
Hi There, I am looking for a solution, script, workflow or anything to solve an issue we have - in our customers section we have a rule that doesn't allow duplicates, however Zoho will allow customers with xxxxx and xxxxx PLC or LTD so effectivley weError with If formula
I've got this super simple If formula, what is the reason for the error? If ( LEN(${Leads.Trial Slot Option}) == 3,'y','n') Syntax Error. Check the examples for any functions you're using to see if you formatted them correctly. Make sure your fields areAnnouncing Multi-language Support in Zoho FSM
Zoho FSM now speaks your language. The much-awaited multi-language support is now available in Zoho FSM. The following languages are supported in Zoho FSM: Dutch (Nederlands) English - United Kingdom English - United States French (français) French -Creating multiple CRM leads from a Zoho Forms subform
Hi all, We have a heavily used intake form that is used for new leads as a part of our intake. There is a subform that allows the lead to add additional team members, their titles and other basic info. That form submission creates a new Lead and the subformFree webinar! Build smarter apps with Zoho Sign and Zoho Creator
Hello, Bring the power of digital signatures to the apps you build in Zoho Creator! Connect Zoho Sign as a microservice and enable seamless e-signature workflows in your applications. This integration allows you to automate signing tasks using Deluge.Restrict Addresses in Zoho Forms?
In the address field, is there a way to restrict the addresses that auto populate (via Zoho Maps or Google Maps) to a specific state (I know it's possible with the country). Additionally, how often does the address in Zoho Maps get updated? Certain addressesWeekly Tips: Secure your attachment downloads with Zoho Mail
Safety is one of our main concerns, whether it’s about device security or online protection. We use tools like fingerprint scanners, facial recognition, and two-factor authentication to keep our devices and email accounts secure. We use methods like OTPResume Harvester: New Enhancements for Faster Sourcing
We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we builtNext Page