Zoho Social: Our year in a nutshell

Zoho Social: Our year in a nutshell

Hi everyone,

We hope you had an amazing year and are all geared up for the holiday season. As 2023 comes to an end, Zoho Social is reflecting on the release of some of our most-anticipated features, enhancements, and updates, which were designed to make your social media experience more simple, streamlined, and powerful. On that note, here's a quick recap of all the important updates that went live in 2023. 

Inbox   

Inbox, a single dashboard where you can track all your social media interactions, was introduced in Zoho Social. With Inbox, you can categorize your interactions, customize your view, and assign interactions to anyone on your team. Ensure that all mentions and messages get a quick response!


Zia  

Zia's integration with OpenAI was a much-awaited update this year. Zoho Social introduced Zia in the form of a writing assistant to help you compose posts and reply to interactions. Simply give Zia a prompt, get content suggestions, and add them to your Compose/Reply window.

Mastodon  

Mastodon can now be integrated with Zoho Social, so you can create content, and follow and interact with users directly from our app. Stay relevant, and establish your business presence on Mastodon by building a community.


Facebook Reels and Instagram Stories 

You can now publish Reels on Facebook and Stories on Instagram directly from Zoho Social. You can also analyze the performance of your Reels and Stories with insights from the Reports module.

Enhanced media library  

The media library expanded to bring third-party libraries, like Pixabay, Pexels, and Giphy right to your Compose window. You can now access a wide range of images and GIFs and add them directly to your social media posts and comments.

Cross-brand posting  

With this feature, you can simultaneously post to multiple networks across all your brands without leaving Zoho Social. You can also customize content for each network from the Power Editor window for maximum relevance.  

Historical Reports 

The Reports section became more comprehensive, by showing you in-depth reports and statistics for an extended period of up to one year.

We also made some major enhancements to the content calendar, brand health, reports, export functionality, and more!

We hope you had a great year and a fantastic experience with Zoho Social. We're working hard to make Social even more powerful—and we have some great updates planned for 2024.

We're also working on keeping the Community space more interactive. Please look out for updates here!

Thank you for being a part of the Zoho Social community!

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Introducing Inbox in Zoho Social

                                                            Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign them
                                                          • A decade together - Thank you for being a part of the journey with Zoho Social!

                                                            A decade ago, we started Zoho Social with a simple vision: to make social media management easier, smarter, and more impactful for your business. What began as a small idea has grown to a powerful platform that helps businesses across the globe reach
                                                          • Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social

                                                            Hello everyone,   We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions  LinkedIn is one of the most popular
                                                          • Introducing advanced statistics for all your social media posts

                                                            When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
                                                          • It's here! A Publishing Calendar to give you better view and more control over your posts.

                                                            Hello!   Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out.  In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day.  Here we go! Introducing... an all-new Publishing Calendar,


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Narrative 11: Are your customers happy?

                                                                                                            Behind the scenes of a successful ticketing system: BTS Series Narrative 11: Are your customers happy? Happiness isn't just something you experience; it's something you remember. Hear your customers' voices by enabling customer happiness ratings in Zoho
                                                                                                          • Don't understand INVALID_REQUEST_METHOD when I try to post up an attachment

                                                                                                            When I make the POST request (using python requests.post() for files): https://www.zohoapis.com/crm/v8/Calls/***************01/Attachments I get this response: r:{ "code": "INVALID_REQUEST_METHOD", "details": {}, "message": "The http request method type
                                                                                                          • Signature field is showing black

                                                                                                            Hello, When customer signed the service form, it is showing as below picture Phone model: iPhone 16 Pro We tried delete and install application, but it not solved. This has on phone of a few person. There is any advice to solve this?
                                                                                                          • Zoho CRM Android app updates: record sharing, user image upload, Zoho Survey integration, and more

                                                                                                            Hello everyone, We've made some important improvements to Zoho CRM's Android app, and we'd like to walk you through the latest updates. Here's what's new: Record sharing with org users User image upload Zoho Survey integration support Venue preference
                                                                                                          • How to Delete/hide Google adwords section from Layout?

                                                                                                            Hi people, maybe someone can tell me how to remove or hide the Google adwords section from my layout? Im not using it and it takes too much space.
                                                                                                          • WIDGET in related record list ZOHO CRM; how to get and put data to subform custom fields?

                                                                                                            he need: Read and write two custom subform line-item fields on Quotes: Segment_wyceny (picklist/text) and W_pakiecie (number). Write works; read does not return these fields via SDK. Environment Zoho CRM Widget Zoho Embedded App SDK v1.2 Module: Quotes
                                                                                                          • Introducing Assemblies and Kits in Zoho Inventory

                                                                                                            Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces the
                                                                                                          • Way to update CRM records in quik view

                                                                                                            I have custom module in zoho crm and that module have 500 records. I want a quick way or UI so that user can easily update the record information in quick view without going to record detail view or edit view. I tried zoho sheet option but in zoho sheet
                                                                                                          • Writer sing up problom

                                                                                                            Zoho writer sing up prolom face
                                                                                                          • Where to integrate Price Book and Product List Price

                                                                                                            Hello, We sync zoho crm all modules with all data to zoho analytics. In zoho crm, we have "Price Books" and "Products" modules, where each product is assigned to a few price books with different list prices. From zoho crm, I am able to export a dataset
                                                                                                          • Form / CRM Integration Not entering into workflow

                                                                                                            I have a simple form setup with company name, first name, last name and lead source. Each of the fields are mapped to CRM Leads module. When the form is submitted, the lead is populated properly. I also have a workflow created that when the lead source
                                                                                                          • Automating CRM backup storage?

                                                                                                            Hi there, We've recently set up automatic backups for our Zoho CRM account. We were hoping that the backup functionality would not require any manual work on our end, but it seems that we are always required to download the backups ourselves, store them,
                                                                                                          • Zoho Slowness - Workarounds

                                                                                                            Hi all, We've been having intermittent slowness and Zoho just asks for same stuff each time but never fix it. It usually just goes away on it's own after a couple weeks. Given that speed is a very important thing for companies to be able to keep up with
                                                                                                          • Don't understand why Forms Mobile Scan and Fill not working

                                                                                                            I have configure enabled mobile scan and fill, I have enabled QR and Bar code on two fields name and position, I have mapped seq 1 to Name and seq 2 to position, I have created a 2d QR code with the person names and position, seperated by a comma. When
                                                                                                          • Recurring Supervisor Rule Reminders for Open/In-Progress Tickets

                                                                                                            Hello Zoho Support Team, I would like to suggest a potential improvement regarding reminders for tickets and activities in Zoho Desk. Currently, it is possible to set reminders only once. In the Supervisor Rules section, it is possible to configure reminders
                                                                                                          • Template usage

                                                                                                            Hi, We are using some templates as a response to customer questions. Is it possible to analyze the usage of these templates? We want to know if the use of our templates has increased over time
                                                                                                          • Ticket Status Colors

                                                                                                            Can i change the colors of Ticket Status in the admin panel? Or even change the background of the entire cell of a Critical ticket? This way its easy for my agents to see a urgent ticket when it comes in. Right now everything is black text. Here Right
                                                                                                          • Sync Lookup Fields from Zoho CRM

                                                                                                            HI Team, I have synced a lookup field from my CRM data to Campaigns. When I view the synced data the field appears to display a Zoho CRM record ID rather than the text value. Is it possible to get the sync to import the text value rather than the CRM
                                                                                                          • New From Address cannot verify

                                                                                                            I have created a new From Address, which is the support@ address for my domain, that forwards to the default support mailbox. Presumably then, the verification email that is sent, should turn up as a ticket, but it does not. How can I verify my from address so that I can use my own domain?
                                                                                                          • How to update/remove file in zoho creator widgets using javascript API

                                                                                                            Hi Team, I have developed a widget which allows inserting and updating records I have file upload field with multiple file upload. Now while doing insert form record, I am using uploadFile API to upload files for that record. I am using updateRecord API
                                                                                                          • issue with image thumbnails not showing in Image Selector

                                                                                                            We have been using Zoho Campaigns for over a year, maybe close to two years, and this issue just started happening in the last month. I wanted to wait to see if it would resolve on it's own, and it doesn't seem to be. The thumbnail images for all new
                                                                                                          • Deluge Script for adding tag

                                                                                                            Trying to create a custom function where a tag is added to a record - but for the life of me, I cannot figure out how. Help please! Moderation Update: Adding the help doc and sample to add Tags to records via deluge here for everyone's benefit. tag1 =
                                                                                                          • Unlock your Zoho Vault with OneAuth, Windows Hello, TouchID, YubiKey, and many more!

                                                                                                            Hello everyone, We are thrilled to introduce one of the most highly requested features – the ability to unlock your Zoho Vault using various authenticators. The primary purpose of a password manager is to remember just one master password and securely
                                                                                                          • Blueprint or Validation Rules for Invoices in Zoho Books

                                                                                                            Can I implement Blueprint or Validation Rules for Invoices in Zoho Books? Example, use case could be, Agent confirms from client that payment is done, but bank only syncs transactions tomorrow. in this case, Agent can update invoice status to done, and
                                                                                                          • Creator roadmap for the rest of 2022

                                                                                                            Hi everyone, Hope you're all good! Thanks for continuing to make this community engaging and informative. Today we'd like to share with you our plans for the near future of Creator. We always strive to strike a good balance of features and enhancements
                                                                                                          • How can I get base64 string from filecontent in widget

                                                                                                            Hi, I have a react js widget which has the signature pad. Now, I am saving the signature in signature field in zoho creator form. If I open the edit report record in widget then I want to display the Signature back in signature field. I am using readFile
                                                                                                          • Add Setting Values to the Rules

                                                                                                            Hi, It would be great to use the rules to set values in fields for submission, such as if a Type is X then set the Field Y to 10. Thanks Dan
                                                                                                          • So we ran with it for the week

                                                                                                            In our company i bit the bullet and ran with FSM for a whole week. Service calls, deliveries and surveys. Covering about 30-120 miles a day to domestic properties. Loved the appointment list and satnav integration. Loved the timer to measure the appointments.
                                                                                                          • Is there a way to set Document Owner/Sender via the API

                                                                                                            When sending requests for zoho sign, it would seem zoho uses the id of the person that created the zoho api cred to determine the owner_id, is there a way to set a default for this?
                                                                                                          • What's New - September 2025 | Zoho Backstage

                                                                                                            September has been a different month for Zoho Backstage. Instead of rolling out a long list of new features, we focused on something just as important: Performance, reliability, and stability The event season is in full swing, and organizers are running
                                                                                                          • Prevent stripping of custom CSS when creating an email template?

                                                                                                            Anyone have a workaround for this? Zoho really needs to hire new designers - templates are terrible. A custom template has been created, but every time we try to use it, it strips out all the CSS from the head.  IE, we'll define the styles right in the <head> (simple example below) and everything gets stripped (initially, it saves fine, but when you browse away and come back to the template, all the custom css is removed). <style type="text/css"> .footerContent a{display:block !important;} </style>
                                                                                                          • Stock Quotes/Spreadsheet

                                                                                                            It would be nice if we could download security and mutual fund prices from Yahoo Finance (or?) in order to maintain an up to date investment portfolio on Zoho. Any chance?
                                                                                                          • link to any Belgian bookkeeping software?

                                                                                                            Hello, Does anyone on this Forum can help me with the question whether the ZOHO CRM (Invoices) or ZOHO Book can be linked to software that is used for Belgian Bookkeeping/accountancy? By linking, I mean either with the help of a middleware program or either by the ability to export the custom made reports as CSV-files... If someone has an experience with online CRM-Accountancy in Belgium, with ZOHO (or other), it would be great to read it... Thank you
                                                                                                          • marketing automation

                                                                                                            wants to know about the zoho marketing automation
                                                                                                          • Problems with email templates (HTML - Outlook)

                                                                                                            Hi there, I've been trying to create a newsletter from the template "Business 4". Everything looks great in the preview, but when I send it to my Outlook inbox, the layout doesn't seems to stick. More particularly: - The line-height is way more reduced, even though I used the line-height tool from the template - Columns but they are sometimes misaligned - Font size is not always the one I've selected. Could you help? Thanks!
                                                                                                          • Zoho CRM IP Addresses to Whitelist

                                                                                                            We were told to whitelist IP addresses from Zoho CRM.  (CRM, not Zoho Mail.) What is the current list of IP Addresses to whitelist for outbound mail? Is there a website where these IP addresses are published and updated?  Everything I could find is over
                                                                                                          • How to create a drop down menu in Zoho Sheets

                                                                                                            I am trying to find out, how do I create a drop down option in Zoho sheet. I tried Data--> Data Validation --> Criteria --> Text  --> Contains. But that is not working, is there any other way to do it.  Thanks in Advance.
                                                                                                          • Introducing Keyboard Shortcuts for Zoho CRM

                                                                                                            Dear Customers, We're happy to introduce keyboard shortcuts for Zoho CRM features! Until now, you might have been navigating to modules manually using the mouse, and at times, it could be tedious, especially when you had to search for specific modules
                                                                                                          • Zoho CRM's custom views are now deployable from sandboxes

                                                                                                            This feature is now available for users in the AU, JP, and CN DCs. This feature is now available for users in CA and SA DCs. New update: This feature is now available for users in all DCs. Hello everyone, We're excited to announce that you can now deploy
                                                                                                          • Scheduling Calls in CommandCenter / Blueprints

                                                                                                            I would love it if you could add a function to schedule a call in the lead's record for a future date. I know you can add a Task by going to Instant Actions > Task and completing the form: These tasks go into the lead's record under Open Actions. But
                                                                                                          • Next Page